ComfyGO Z-1 24v/12Ah 250W 4-Wheel Mobility Scooter,13-Mile Range, Airline-and Cruise-Approved

Enjoy Powerful Mobility with this Compact Four-Wheel Scooter!

Experience the future now and be more active with the ComfyGO Z-1 Mobility Scooter, featuring a compact and lightweight design that you can safely use on cruise ships and airlines. Be comfortable as you go around with the padded seat wrapped in foam and fabric. It has a durable frame fit for most average-weight users. It is recommended for the elderly and individuals with less severe physical impairment.

The ComfyGO Z-1 is perfect for indoor and outdoor use, and you can easily bring it anywhere and for travel. It has an incredible weight capacity of up to 330 lbs. and is among the best compact mobility scooters for sale today.

 

Portable Design for Travel

This model is small, lightweight, and can be brought indoors without a hitch. The ComfyGO Z-1 is ideal for use inside and outside the home. It can traverse firm ground and even on lawns, and is a truly portable ride for travel. You can fold the seat bring it to the airport or on the bus. It is pretty convenient!

If you want a compact scooter that is comfortable and usable, the ComfyGO Z-1 Electric Scooter is for you. This scooter is made for functionality. When assembled, the scooter measures just 42 inches long and only 24.5 inches wide, making it one of the most compact on the market. The scooter has a 17.5-inch wide mini seat. This scooter can easily fit through doors and be used inside cramped spaces. 

A Comfortable Mobility Device

You love using the ComfyGO Z-1 to reach spaces. It is a decent ride with some comforts, featuring a comfortable curved saddle seat covered with smooth PU leather. The tiller is also adjustable to put them comfortably within your arm’s reach to fit your frame. The ComfyGO Z-1 scooter is available in gorgeous red and blue colors.

Made for Excellent Performance

The ComfyGO Z-1 Folding scooter can be used indoors and outdoors to give you more freedom. The four-wheel design offers a stable ride and more maneuverability. It has a 59-inch turning radius and a spacious platform for added legroom. The scooter has an electric motor directly attached to the rear axle, making it very reliable and sealed from outside elements.  

Be More Capable

Having a travel mobility scooter is a must if you are doing many things inside and outside the house. You can accomplish more things and truly enjoy your day. However, you want something that offers stability and a good degree of usability. It has a range of up to 13 miles. Purchase the ComfyGO Z-1 Mobility Scooter here at Mobility Paradise!

  • Go anywhere and do your activities with the ComfyGO Z-1 Mobility Scooter. This compact mobility scooter has four wheels for better stability and use in small spaces. It is lightweight enough to be brought anywhere and has a comfortable chair that can be used throughout the day. Since it is small, the scooter is ideal in tight spaces like offices or your home. It is recommended for the elderly, pregnant women, and people with injuries or disabilities. 
  • The ComfyGO Z-1 Electric Scooter features an ingenious folding design. You can fold the seat and the tiller into a somewhat flat package that you can quickly store under a table or roll around. The whole scooter weighs 57 lbs. and is one of the lightest scooters on the market, so it is effortless to push around. You will have an easier time using it in the office, workplace, airports, shopping malls, and markets.
  • The scooter is powered by a 250-watt electric motor connected directly to the rear axle, giving it a maximum speed of 5 miles per hour (around eight kph). It runs at a brisk walk pace, so it is safe indoors and outdoors. The Z-1 can easily traverse firm surfaces including lawns and climb 12-degree slopes.
  • This mobility scooter comes with a 12 Ah lithium battery pack that gives it a range of up to 13+ miles (20 kilometers). Use for mobility in the office or school, or travel. ComfyGO Z-1 scooters have a low ground clearance for maximum stability. The unit is approved for use inside airlines and cruise ships, so you will love to use it for long-distance travel. 
  • Enjoy comfort with the padded seat. The chair is fully upholstered in foam and smooth faux leather so you can sit comfortably and see your surroundings. The scooter has a spacious platform for added comfort to the user. Features an adjustable and folding T-bar tiller that is easy to grip and comfortable for the hands. The tiller has a throttle lever, a selection for forward and reverse, a speed-control dial, and a button for the horn. 
  • The ComfyGO Z-1 Mobility Scooters come with a smart, modern look. It is equipped with electromagnetic brakes that automatically stop the scooter when the throttle is released. The scooter is a practical choice with high-performance components for total mobility. 

Go Anywhere with this Gorgeous Four-Wheel Mobility Scooter!

Do you need to bring a mobility scooter with you for travel? Do you want something comfortable for all-day use? If you want a compact ride that is truly portable, get this ComfyGO Z-1 Electric Scooter. This compact four-wheeler is lightweight and folds into a compact package for travel or transport. The frame measures just 43 inches long and 21 inches wide, so you can use it in cramped and crowded places like warehouses, offices, workspaces, and inside the home. 

Bring It Anywhere!

The ComfyGO Z-1 scooter comes with a folding seat and tiller, as it folds into a compact wheeled package that you can roll inside the house or store under a table. You can easily lift and fit the scooter in the trunk of your car. This compact scooter can travel up to 13 miles with the standard 12 ah lithium batteries, and you can safely bring it inside cruise ships and airlines. The ComfyGO Z-1 Scooter is designed for indoor and outdoor use, so ride it in the house, in the office, or use it for travel. 

Compact and with High Performance

The ComfyGO Z-1 Mobility Scooter comes with a 250-watt electric DC motor, which is powerful enough to enable the scooter to carry up to 250 lbs. The folding scooter has a top speed of 5 miles per hour and comes with a speed limiter, so you can go slow and travel indoors safely. There are electromechanical brakes that automatically stop the scooter when you let go of the throttle. 

The scooter has good power, being able to cross over walking paths, gravel, and lawns. It can climb up slopes so you can use it on disability ramps. Feel free to do things inside and outside the house, do groceries, visit neighbors, or travel to places you want to go.

Excellent Dimensions

When assembled, the ComfyGO Z-1 Mobility Travel Scooter measures 43” inch L x 21” inch W x 23” H. The scooter weighs 98 lbs with batteries and has a max weight capacity of 330 lbs. The scooter has a set of 8-inch tires. The unit comes with an off-board 5-amp intelligent charger. Make sure to inspect the scooter and test every function before first use. Also, charge the battery for up to 2 hours when first using the scooter.

Don’t Go for Surplus or Cheap Electric Mobility Scooters!

Many cheap mobility scooters are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap electric scooters and wheelchairs lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills. They are equipped with cheap batteries and cannot go far. 

If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable. Choose safety and actual performance. Only choose mobility scooter brands with years of presence in the market and certifications. 

Enjoy More Mobility with ComfyGO!

Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent and capable of doing desired activities. 

If you want a reliable mobility scooter that provides utmost comfort, get one from ComfyGO. We are an industry leader in our field for well-designed, innovative mobility products. Our designs are made by our in-house engineers and are all rigorously tested. Our goal is to provide the best mobility devices in the market to improve the lives of our customers. In addition to our designs, we provide top-notch customer service. It is the best mobility scooter you can buy, so purchase the ComfyGO Z-1 250W Mobility Scooter here at Mobility Paradise now!

Specifications

Seat Area Width 17.5 Inches / 450 mm
Seat Area Depth 17 Inches / 430 mm
Seat Height 21 Inches / 530 mm
Armrest Height 9 Inches / 230 mm
Backrest Height 15.5 Inches / 395 mm
Max Loading Weight 265 Lbs. / 120 Kg
Overall Product Dimensions Length: 42 Inches / 1060 mm Width: 24.5 Inches / 625 mm Height: 38 Inches / 970 mm
Folded Product Dimensions Length: 30.5 Inches / 780 mm Width: 18 Inches / 460 mm Height: 30 Inches / 765 mm
Net Weight without Battery 50 Lbs. / 22.5 Kg
Net Weight with Battery  57 Lbs. / 25.5 Kg
Battery Weight 7 Lbs. / 3 Kg
Battery Charge AC 100-240V, 50Hz,1.5-5A
Battery Charge Time 6 To 8 Hours
Battery Type 12Ah Lithium Ion 24V
Airline / Cruise Approved Yes
Range  Up To 13+ Miles / 20 Km
Max Speed 4 Mph / 6 Kmh
Front Wheels 10 Inches / 254 mm Solid Tire
Rear Wheel 16 Inches / 405 mm Inflatable
Motor  2 * 250W (Total 500W)
Climbing Angle Max Degrees 8
Degree of Protection IPx3
Turning Radius ≤ 33 Inches / 838 mm
Folding Manual Folding
Reclining No
Adjustable Height Backrest No
Raisable Armrests Yes
Headrest Optional – Additional Cost
Cupholder Optional – Additional Cost
Phone Holder Optional – Additional Cost
Headlight / USB Charger Optional – Additional Cost
Tire Pump Optional – Additional Cost
Wireless Remote Control No
Frame Color Option Black, Blue, Red
Cushion Color Options Standard
Packaging Dimensions Length: 31 Inches / 780 mm Width: 17 Inches / 420 mm Height: 31 Inches / 820 mm
Packaging Weight 66 Lbs. / 30 Kg


Product Video

* Distance between the armrests.

** Weight is for standard range (12AH) battery. 

*** Varies based on weight, incline, speed factors.

Order a ComfyGo Z-1 24V/12Ah 250W 4-Wheel Mobility Scooter today from MobilityParadise.com. Free shipping + free gifts on all of our ComfyGo 4-Wheel Mobility Scooters. Buy today and get a discount, free shipping, and a free gift!


Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST. 

DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.

COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

Mobility Paradise Shipping time Delivery Info Policy By Brands

It takes 3 to 5 days to deliver in US

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
  • To avoid a delay in receiving your order from customs, consider the following:
  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • We will deduct all additional fees resulting from refused international shipments from your refund.
  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
  • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.

    Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.

      Cancellations & Refunds:

      • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
      • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
      • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

      Backorders:

      • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
      • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
      • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
      • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

      This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

      Important Freight LTL Shipment

      1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
      2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
      3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
      4. Please make sure the phone number you entered at checkout is a good number to contact you at.
      5. Don't screen your calls until your item has been delivered. 
      6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
      7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

      How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

      • Carton damage requires visual inspection of contents of the unit. 
      • Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately. 
      • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
      • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

      Carton packaging has excessive damage with the exposed product:

      • Refuse shipment
      • Sign carrier paperwork: “Carton damaged and refused”
      • Notify Mobility Paradise immediately.

      If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.

      MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

      Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

      Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

      • You must notify us of your intent to return within 30 days of the delivery date.
      • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
      • We will refund the product price minus any applicable fees and charges.
      • Original shipping charges are non-refundable.
      • You are responsible for any return shipping charges.
      • Refunds will be applied to the same payment method used when the original purchase was made.

      The Following Cannot Be Returned

      • Products that are eligible for parts under manufacturer warranty
      • Products that have had their original manufacturer packaging opened
      • Products that have been out of their original manufacturers' packaging

      It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

      If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

      All return requests must be submitted in writing and sent to support@mobilityparadise.com

      *Exclusions

      Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

      Mobility Paradise Returns Policy By Brands

      Goods cannot be returned without the permission from ComfyGo, Inc. A $50 minimum restocking fee will be assessed on all returned goods, as well as reconditioning charge if applicable, as determined by ComfyGo, Inc. Any goods returned without our permission can be refused. Freight charges for returned shipments may be the responsibility of the customer. Credits (original purchase price less restocking fee and recondition charge) will refunded to your account no later than 10 business days after return is received. The refund will be sent back to the original payment method. For customer who use the direct bank transfer (EFT payment method) the refund will be added back to their account as a credit.
      • We accept returns up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees for the return.
      • If your order arrives damaged, please email us as soon as possible at support@electricbikeparadise.com with your order number and a photo of the item’s condition. We will review and resolve these issues on a case-by-case basis and try our best to work towards a satisfactory resolution.
      • Damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or the courier manifest for small packages. Within seven (7) days of the original receipt, the customer will inspect damaged items and have an RMA issued to report the damage. ComfyGO INC shall notify the shipper to arrange an inspection and pickup of the shipping damage, process a replacement order billed to your account, and issue a credit based on the findings of the courier. Credit cannot be issued for shipping damage if ComfyGO, INC is notified to issue an RMA after seven (7) days of original receipt.
      • Original packaging must be included (manufacturer’s box, Styrofoam, plastic bags, packing material, etc.) The original, undamaged UPC barcode must also be included. Do not cut out the UPC or the Seal until you have examined and tested the product to your satisfaction. Removal of the UPC or the Seal voids any possible return regardless of RMA or credit request status.
      • The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, power cable, etc.) and manufacturer documentation (manuals, warranty cards, registration information, etc.)
      • If your returned product does not match all applicable criteria listed in this policy, it will be rejected by our Return Warehouse and returned to you at your expense. Consequently, your RMA will be nullified, and any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping costs. By requesting an RMA and shipping a return in violation of this policy, you hereby agree to accept our product shipped back to you and pay all shipping costs to and from our Return Warehouse. Our arrangements with our suppliers and manufacturers do not permit any exceptions.
      • Used items are not eligible for return and are covered under their respective warranties.
      • For items under warranty, ComfyGO, INC. reserves the right to send a free replacement part. A complete serial number or order number is required for certification.
      • Unused items in marketable condition and returned due to a ComfyGO, INC. error must be shipped within seven (7) days and include an RMA.
      • All new products come with a limited warranty. All batteries have six months (6) of warranty. Spare parts have one year of warranty. The limited warranty does not cover labor or device failure due to owner misuse or negligence, nor does it extend to non-durable components, such as rubber materials, accessories, wheels or brakes, and plastic parts, which are subject to normal wear and need periodic replacement. Proof of purchase and serial number is required for all warranty claims.
      • ComfyGO, INC. is not responsible for any damage or loss of packages due to a returned item. ComfyGO, INC. shall review and inspect all returned items within three (3) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty. Customers shall be required to authorize the return within fourteen (14) days of notice, or the item shall be discarded.

      Shipping & Return Policy

      • Cancellation Request/ Refused Orders – Once the order has begun processing or shipped, it cannot be canceled. If a customer no longer wants the item, a Return Merchandise Authorization Number (“RMA”) shall be requested, and a restocking fee will be applied. The customer will be responsible for all shipping charges.
      • Lost Packages – Please notify us in writing about non-delivered packages within five (5) days of the Estimated Delivery Date. Without such notification, ComfyGO, INC. will not be responsible for a lost parcel. If the RMA instructions are not followed, we shall not be liable for items that do not arrive in our warehouse. Please ship and track your package via a professional courier or mail service provider.

      If you have any further questions, please don’t hesitate to contact us at support@electricbikeparadise.com

      RETURN PROCEDURE

      • All return requests must be submitted in writing and sent to support@mobilityparadise.com
      • If your return is approved you will receive an email from us with return instructions.
      • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
      • We recommend taking a picture of the package and/or the item before shipping.
      • Ship the package.  We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
      • Please provide us with the tracking number.
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

        QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

        CANCELLATIONS

        All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

        Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

        If your order has not been shipped yet, this is the only fee you will incur.

        If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

        Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

        The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

        PRE-ORDERS

        We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. 

        If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

        If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

        If you don't want an alternative product, you can cancel your order without any cancellation fee.

        If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

        If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

        If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

        Thanks for your understanding.

        QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

        DAMAGED MERCHANDISE

        In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

        EMAIL: SUPPORT@MOBILITYPARADISE.COM

        DEFECTIVE MERCHANDISE

        Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

        EMAIL SUPPORT@MOBILITYPARADISE.COM

        PLEASE READ!

        It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

        In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

        If we received the item damaged you may file a claim with your shipping company.

        If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

        Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

        Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

        We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card. 

        We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

        To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

        Our 100% Price Guarantee has some limitations:

        • You must purchase the item from our website before requesting your Price Match Guarantee
        • Promotions such as rebates and "buy one, get one free" offers are not eligible
        • The item must be in stock on the competitor's website
        • The competitor must be an online store, they may not have a retail location
        • The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
        • The competitor must be an Authorized Retailer of the product in question
        • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 
        If you want to check if we can price match a product before you place your order, please contact us. 

        The Following Brands Are Excluded:

        Welcome to Mobility Paradise

        We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub

        We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis. 

        What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our  Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

        Our Commitment To You

        • World-class customer service.
        • FREE shipping to the lower 48 USA on every order.
        • Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
        • We guarantee that our prices are the lowest online.
        • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!  

        Our Mission: "To Help You Get Mobile and Stay Happy"

        At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house. 

        We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met. 

        We provide the following value-added benefits with every order:

        • 100% Secure Shopping
        • We Value Your Privacy
        • Trusted Brand Names
        • Authorized Online Dealer
        • Best Return Policy
        • Free Shipping Every day
        • Low Price Guarantee
        • Satisfaction Guarantee
        • Courteous Sales Experts

        Worried About Price?

        • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
        • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
        • We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

        We understand buying a Mobility ScooterElectric ScooterElectric WheelchairPatient Care ProductWheelchairOxygen ConcentratorLift ChairSaunaSteam ShowerMassage TableExercise EquipmentElectric BikeMassage Chairor a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.

        Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.

        How We Give Back To The Community

        We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.

        We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.

        Meet The Founder

        The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood. 

        Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.

        Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

         

        Our Customer Support Team

        Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA. 

         

        Our Warehouses

        Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages. 

         

        How To Contact Us

        You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.

        You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."

        You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.

        You can write to us: 

        MOBILITY PARADISE LLC
        9783 E 116th St, Ste. 1047
        Fishers, IN 46037-2822 United States

        We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

         

        If you want to learn more about Mobility ScootersElectric ScootersElectric WheelchairsPatient Care ProducrsWheelchairsOxygen ConcentratorsLift ChairsSaunasSteam ShowersMassage TablesExercise EquipmentElectric BikesMassage Chairsand Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.

        Subscribe to our YouTube channel

        Like us on Facebook

        Follow us on Pinterest


         

        If you're considering getting a mobility product but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry. 

        We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval. 

        Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness. 

        You'll usually get a decision within seconds and be able to purchase that brand new mobility product of your dreams right from our website shipped directly to your door as fast as 3-10 business days.  You have three options for financing: Paypal, Klarna, and Shop Pay Installments.

        What types of financing options does Klarna offer?

        How to apply for Klarna financing?

        1. On product page select Add to Cart.

        2. On shopping cart page select Secure Checkout.

        3. Fill out form with your personal information.

        1. Select Continue to shipping method.

        2. Select your preferred Shipping method.

        3. Select Continue to payment method

        4. Select Slice it. Pay over time with Klarna.

        5. Select Complete Order.

        1. Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)

        Examples

        or 


        1. Click Place Order.

        1. Fill out form.

         

        1. Click Continue. 

         

        1. Know instantly if you are approved for financing with Klarna.
        2. Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
        3. Contact Klarna customer service at any time with questions about your purchase.
        4. Contact support@mobilityparadise.com or (800) 674-3815 if you have any questions. We are happy to help! :)

        What types of financing options does Paypal offer?

        The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Mobility Paradise an exclusive deal to get financing for any Mobility Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS! 

        PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

        If applying for Paypal Credit you will need to have a Paypal account or create one.

        PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

        The financing lasts for 6 months and is only valid on approved credit. 


        How Do I Apply for Paypal Financing?

        (Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

         ** OR you will receive an instant denial. Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness. 

         

        What Is The Option To Pay In Installments on  Shop  Pay?

        When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
         
        How It Works:
         
        1. Add items to your cart.
        2. Check out with Shop Pay.
        3. Choose to pay in 4 installments.

         

        Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

         

        Buy now, pay later with Shop Pay

        When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*
         

        FAQs about Shop Pay Installments

        Are there late fees?

        No, there are no late fees if you miss a scheduled payment.


        What if I make a return on a purchase made through Installments with Shop Pay?

        If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

        • A smaller payment balance on the final payment
        • Less future payments on the remaining loan balance

        If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

        Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

        The installments option on Shop Pay is available on debit and credit cards.

        Have more questions?

        If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

        Mobility Paradise Warranty Policy By Brands

        All new products have a limited warranty. All batteries have a six-month warranty. Spare parts have a one-year warranty. The limited warranty does not include labor or device failure due to owner misuse or negligence, non-durable components and components subject to normal wear and needs replacement from time to time (for example rubber materials, accessories, wheels or brakes, and plastic parts). All warranty claims require proof of purchase and the serial number. The customer must provide the complete serial number, model number, purchase channel, and order number to the Company.  For products under warranty, the Company reserves the right to send a free-of-charge repair part to the customer. 

         

        Questions & Answers

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        Customer Reviews

        Based on 6 reviews
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        N
        Nellie T.
        Worked great!

        We bought this scooter for my sister to use while living in an assisted living facility. It worked great.

        L
        Lyle C.
        Great looking scooter!

        We were able to assemble in a short time. Been out on it a few times and loved it.

        C
        Cathleen K.
        Happy husband!

        My husband absolutely loves this. It gave him the option to do more things!

        I
        Irma B.
        Love this scooter!!!!

        I bought this for my mother and it is perfect and she loves it. She has problems with her hands and the controls don’t bother her at all. The battery life is very good too!

        B
        Becky J.
        Excellent Scooter!

        This scooter has greatly improved the quality of my mother's life. It has given her the independence to travel and feel secure! Easy to use and lightweight enough to put in the back of the car. Charges overnight. I am purchasing another for my mother-in-law.

        D
        Diane T.
        Fantastic!

        Worked out great for my disabled friend!

        ComfyGo Z-1 24V/12Ah 250W 4-Wheel Mobility Scooter

        Your Price:
        $1,149.00
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