Welcome

If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

Mobility Paradise Warranty Policy By Brands

ONE-YEAR LIMITED WARRANTY

For One (1) year from the date of invoice issued by Afikim Electric Vehicles to Dealer, Afikim Electric Vehicle will repair or replace at our option with any new or
reconditioned components, free of charge, any of the following parts found upon
examination by an authorized representative of Afikim Electric Vehicle to be
defective in material and/or workmanship:

Structural Frame Components, Including:

  • Main Frame
  • Fork
  • Seat Post
  • Tiller Frame
  • Transaxle
  • Motor/Brake (electronic function ONLY)
  • Brake
NOTE: If there is an increase in the operational noise level in the transaxle, the
warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
For one (1) years from invoice, Afikim Electric Vehicle will repair or replace at our option with any new or reconditioned components, free of charge, any of the
following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship:
  • Bearings
  • Bushings
  • Rubber Components (except tires)
  • Plastic components (except body)
  • Electronic Controllers
  • Chargers
  • Harnesses
  • Any other electrical subassembly
The battery is covered by a separate warranty, provided by the battery
manufacturer. The batteries are not warranted by Afikim Electric Vehicle.

AMIGO MOBILITY HEALTHCARE WARRANTY 

General Warranty Provisions Amigo Mobility International, Inc. (AMI) warranties the original, completed Amigo it manufactures only to the original owner. If warranty card or proof of purchase is not received, warranty begins on the date the Amigo was shipped. This warranty supersedes and is in lieu of all other warranties, expressed or implied, and no person, agent or dealer is authorized to give any warranties on behalf of AMI, nor to assume for AMI any other liability concerning any of its products unless made in writing and signed by an official of AMI. This warranty gives you specific rights, with the possibility of other rights, which vary depending upon your locality. The warranties on this page do not cover the failure of any part or accessory due to: 

  • Shipping damage 
  • Abuse, misuse, accidental damage, or acts of nature 
  • Exceeding the specified weight capacity of the model 
  • Improper installation or opening sealed components 
  • Modifying the Amigo or installing accessories not authorized by AMI 

Warranty Coverage: AMI will repair or replace a part that is defective in material or workmanship under normal use. AMI may use factory-recertified parts (rather than new parts) for some warranty repairs. Warranty replacement parts are covered for the remainder of the Amigo unit warranty. AMI Covers labor warranty at factory headquarters in Bridgeport, MI for the first 60 days of ownership. Freight charges are not included under labor warranty. 

  • Structural components - platform, frame and lower seat post (non PSL) have a limited lifetime warranty (seven years). 
  • Main components - controller, charger, motor, powered seat lift (PSL) and transaxle have a two-year warranty. 
  • Seats and other components have a one-year warranty (cuts and tears in seats are not covered by warranty). 

Batteries supplied by AMI are warranted for one year (freight not included after six months) and carry Amigo brand labels. Damage caused by battery moisture, spillage, or leakage is exclusive of warranty. Lithium-ion batteries carry the following warranty: 

  • Warranty period is 60 months; beginning when the Amigo healthcare model or batteries are shipped from AMI factory. 

Serial number of unit/date code on battery will be required. 

  • Warranty covers defects in workmanship and material. 
  • Failure constitutes a fully recharged battery with less than 50% of its rated capacity under normal operating/charging 

conditions and is covered within the 60 month period. Lithium-ion batteries must be returned to AMI. Upon receipt, batteries will be tested to confirm warranty conditions are 

met. 

  • First 36 months' replacement batteries will be lithium-ion; 37 months and older may receive sealed lead acid batteries. 
  • AMI is obligated to repair or replace products/parts returned by the purchaser and found to be defective under warranty at our 

factory in Bridgeport, Michigan. 

  • If inspection determines that a returned part or unit is fully functional or inoperable due to a non-warranty nature, it will be 

returned at expense of the owner. 

  • Parts purchased separately from the original unit, or rebuilt units, carry a one year warranty against defects in material and 

workmanship. 

Customer Satisfaction Complete satisfaction with your Amigo is our main goal. If you are not satisfied with any maintenance or repair work completed by a local Amigo dealership, please follow these two steps: 

-... 

  1. Review your concerns with the dealership's management (service manager or general manager). In most cases, a satisfactory 

solution is found. 2. Occasionally, an Amigo owner will not be fully satisfied with a dealer's decision or actions. In that case, contact Amigo customer service. Having the following information available will expedite response time: 

  • Serial number of your Amigo (see page 13 for location of serial number). 
  • Name, city and state of the dealer who sold you the Amigo. 
• Date and reason for each visit to dealership.

THREE-YEAR LIMITED WARRANTY

Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.

ONE-YEAR LIMITED WARRANTY

One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.

SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser. 

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process. 

ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter. 

Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer. 

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:

  • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty. 

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded. 

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.

Warranty-Mobility Scooters

Models:   EW-01, EW-02, EW-07, EW-08, EW-11, EW-20, EW-21, EW-29, EW-32, EW-36, EW-37, EW-38, EW-42, EW-44, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77.

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components; Seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-Wheels’ discretion.

The batteries are warranted by E-Wheels for 2 months after the purchase of the Unit.

Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your E-Wheels product.

SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact E-Wheels directly to initiate the warranty process.

ONE-YEAR WARRANTY EXCEPTIONS

MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply. 

(An increase in operational noise level usually occurs due to excessive strain on the scooter).

SERVICE: Warranty service can be performed by E-Wheels or by an authorized service facility. Do not return faulty parts to E-Wheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.

This Warranty excludes: 

Battery Charger: The charger carries a 30 day warranty.  

Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.

Used other than for the purpose of the purchaser’s mobility. 

Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.

Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by E-Wheels unless authorized.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded

Scooter Not Working Properly:

  • Advise us by email at support@mobilityparadise.com within 3 days of the issue.
  • You will provide video evidence of the issue you are having to us. Send video to support@mobilityparadise.com.
  • The technician will review it and deem if the item is fixable or defective.
  • If the item is deemed fixable he will send replacement parts to replace those parts.
  • It is the responsibility of the customer to replace those parts as per the warranty.
  • It is the discretion of the technician to deem a scooter defective entirely and deem a replacement.
  • If the technician hasn't deemed this and you would like to return the scooter, it will be your responsibility to return the item, allowing that the return window is still open. You will be issued a Return Merchandise Authorization (RMA)

 

ELECTRIC WHEELS ELECTRIC BICYCLES


Purchased within the United States 
ELECTRIC WHEELS LLC warrants to the original owner of each new EWHEELS brand electric bicycle, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and that the following components will be free from defects in material and workmanship for the period indicated below.

WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.

Warranty
EWHEELS branded electric bicycles: three months (90 days) from purchase date by the original owner. ELECTRIC WHEELS replacement or maintenance parts & accessories: One month (30 days) from purchase date when purchased directly from ELECTRIC WHEELS.

Specific Warranty Items 
Tires and inner tubes are warranted to be free from manufacturing and material defects for One month (30 days). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

Batteries (factory-installed in an EWHEELS bike) are warranted to the original owner to be free from defects in materials and workmanship for a period of three months (90 days) from the date of purchase by the original owner. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for One month (30 days) from the date of purchase by the original owner, when purchased directly from ELECTRIC WHEELS.

Items Not Covered 
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping damage, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

Warranty Claims 
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service
within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from ELECTRIC WHEELS distribution center.

Limited Warranty
EZ Carrier LLC


This product is warranted to be free from any defect in materials used in the manufacture, and/or workmanship at the time of its manufacture. The manufacturer’s warranty period is one year unless otherwise specified at time of sale. Any part found to be defective during this period will be repaired or
replaced at the discretion of EZ Carrier, LLC. Any part replaced under the warranty will be covered for the remaining period of the warranty. Any parts replaced under the warranty must be returned to EZ Carrier, LLC and will become the property of EZ Carrier, LLC. EZ Carrier, LLC may, at its discretion make any repairs or replacement of defective parts but such work shall not be deemed to be any admission of liability. EZ Carrier will bear labor charges for work carried out under the warranty. The warranty may not be transferred to subsequent owners for the balance of the remaining warranty period.


Conditions and Exclusions:
1) The product must not have been used for competition, misused, inadequately
maintained, or incorrectly serviced or maintained.
2) The product must not have been subject to any modification, repair, or replacement
other than as authorized by EZ Carrier, LLC.
3) Defects caused by faulty adjustment, neglect, or repairs and alterations performed by
anyone other than EZ Carrier, LLC are not covered by this warranty.
4) Defects caused by the use of parts and accessories not authorized by EZ Carrier, LLC
are not covered by this warranty.
5) The warranty does not cover the cost of transportation of the product to or from EZ
Carrier, LLC, or expenses incurred while the product is out of use and under warranty
repairs.
6) The warranty does not cover product used on a commercial basis.
7) The warranty does not cover defects, which have not been reported to EZ Carrier,
LLC within the immediate discovery of the defect.
8) Should a warranty claim become necessary, EZ Carrier, LLC shall not be liable for
loss of use, inconvenience, lost time, commercial losses or other incidental or
consequential damages.
9) If for any reason, the carrier does not appear to be in good and sound condition, it
must not be used. Any loss as a direct or indirect result of the use of the carrier in a
compromised condition is the sole liability of the user.
10) Paint finish will diminish, scratch, and chip over a period of time due to normal use
and therefore paint is not covered under warranty, nor is rust that has resulted from
exposed surfaces. We recommend to wash clean the salt and chemicals during winter
months.
11) Actuator and motor on the lifts carry no warranty other than that of the manufacturer
of them; actuators, one year; motors, one year (EZ Carrier LLC does not make these
specific parts).
12) Must present copy of this paper work along with copy of proof of purchase as in copy
of credit card statement or such. at time of warranty work.

Any statement, condition, representation, description or warranty otherwise contained in any other publication or advertisement shall not be construed as enlarging, varying or overriding anything contained herein.

EZ Carrier, LLC reserves the right to make alterations or improvements without notification to any model without obligation to do so to products already sold.

Liability Disclaimer:
The purchaser of the carrier is solely responsible for the installation, use, and the securing of any item being carried. In no event shall EZ Carrier, LLC be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profit, or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, unauthorized use, performance or nonperformance of our products. Even if EZ Carrier, LLC has been advised previously of the possibility of such damages and whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise. In no circumstance shall EZ Carrier be liable for any losses or damages whatsoever. All matters are interpreted under Oklahoma law.

Safety Considerations:
Stopping distance – a carrier and cargo add weight to the vehicle and lengthens the time and distance that it takes to stop. Be sure to review the guidelines provided by your automobile manufacturer’s manual and adjusts your riding accordingly, allowing extra time and distance for slowing and stopping.
Passing – due to the extra weight of the carrier and cargo, be sure to allow extra time and space for passing. The combination of carrier and cargo extend the length of your vehicle and should be considered when merging and passing.
Tire Maintenance – be sure tires are inflated to the proper psi. Consult your automobile manufacturer’s operations manual for recommendations.
Check your hardware – make sure all hardware is tightened and secure prior to beginning any trip. Alterations – changing, adding to, or removing parts of a carrier may adversely affect the handling of the product and is strongly not advised.

Warranty

Probity Cell LLC, dba Glion® (“Probity Cell”) warrants to the first retail purchaser of this product that it is free from defect in materials and/or workmanship for a period of 12 months from the date of purchase or 1,000 miles, whichever occurs first. This limited warranty does not cover normal wear and tear or any damage, failure or loss caused by improper maintenance, storage or use of the Glion electric scooter. This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, modified in any way, or rented.

If you purchased your product directly from Probity Cell, or authorized resellers that are not authorized to perform warranty service, you will be required to send the product, pre-paid and insured, to our service center for warranty repair. You will be advised of shipping instructions in reply to your email. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Probity Cell for warranty repair, which upon receipt by Probity Cell are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Probity Cell’s sole option) at no cost to you and returned pre-paid to customers located within the Continental United States. International customers (customer located outside of the Continental United States) will also be responsible for the cost of return shipping. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Probity Cell’s option.

If you purchased your product from an authorized reseller that is authorized to perform warranty service, you will be required to return the product to that reseller for warranty repair.

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE DUE TO NORMAL WEAR AND TEAR, DAMAGE CAUSED BY IMPROPER OPERATION, MAINTENANCE OR STORAGE OF THE PRODUCT (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT).

UNDER NO CIRCUMSTANCES SHALL PROBITY CELL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL PROBITY CELL’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR PROBITY CELL ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

The GoLite Lift comes with a limited warranty and the following coverage: 

Frame - 2-Years 

Mechanical Parts: One-year (1) limited warranty. 

  • The remote control and cable assembly will not be warranted if there is physical damage to pins, connectors, or cables. 

  • Any damage physical damage to the plastics or platform surface will not be covered. 

Battery: One-year (1) limited warranty. 


Please make sure to contact us as soon as you discover that there is a problem with the GoLite Portable Lift. 

Warranty Exclusions

  • Failure to follow the proper use, operation, and maintenance

  • The use of non-authorized parts 

  • Mechanical damage caused by an accident or misuse.

  • Consumables such as the inner core and outer tires as well as bearings are not covered  

  • Any unauthorized changes to vehicle design.

  • Any damage caused by a natural disaster such as a flood, earthquake, or fire will not be covered.

  • This limited warranty does not cover normal maintenance service or periodic adjustments required for normal use.

This warranty applies only to the original purchaser and is not transferable.

One year parts and labor for normal wear and tear. 

Merits Health Products, Inc. warrants the main frame against defects in material and workmanship for the lifetime expectancy of this power chair (5 years).

For one (1) year from the date of purchase, Merits will replace at their option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative in the material or workmanship: Electronic controllers, harnesses, chargers, motors. Labor charges incurred in the installation or repair of the above mentioned parts plus all freight charges are not included in the warranty

Warranty exclusions: Tires, plastic or rubber parts, upholstery/armpads, painted surfaces, seating, bearings.

Merits Health Products, Inc. will repair or replace parts as required, provided that an authorization for such return has been acquired by an established dealer and that the part or parts in question are returned fully insured with freight prepaid to us within the prescribed period of warranty. Labor charges incurred in the installation or repair of the above mentioned parts plus all freight charges are not included in the warranty.

Merits Health Products, Inc will not warranty any parts damaged by improper installation and/or repair on the part of the individual owner’s neglect, accident or misuse, nor those parts altered or serviced by an agency not authorized by us.

MovingLife warrants this product to be free from defects in materials and workmanship with the exclusions & exceptions specified below.

Two-year limited warranty: Structural frame components, including mobility scooter chassis, steering mechanism, rear wheels extensions, welds on entire  products.

One-year limited warranty: All electronic parts, including controllers and battery chargers. Servicing to the controller or battery charger must be carried out by    an authorized Moving Life dealer. Any attempt to open or dismantle these items renders the  guarantee  void  on  that  item  Drivetrain,  including  motor  and  seat mechanism. Batteries are covered by a one-year warranty from the original manufacturer. Gradual deterioration in battery performance due to not following usage instructions specified in the owner's manual or worn out through heavy use is not covered.

If within such warranty period, any such product shall be proven defective, such product shall be repaired or replaced at MovingLife's discretion. This warranty does not include any shipping charges incurred in replacement part installation or repair of any such product.

MovingLife’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement.

Any part replaced under warranty is warranted to be free from manufacturing defects until expiry of the original ATTO warranty.

The warranty shall not be affected by change of ownership of the ATTO within the warranty period. Such change of ownership must be registered in the MovingLife’s registration database.

For warranty service, please contact the authorized MovingLife dealer where you purchased your ATTO.

Your warranty may be invalidated if you continue to drive your ATTO when a fault becomes apparent.

In the event you do not receive satisfactory warranty service, please write directly to MovingLife at the address on the contact information section, provide authorized MovingLife dealer’s name, address, and the date of purchase, indicate the nature of the defect and, if the product or the defect part carries a serial number, indicate the serial number. Do not return products to our factory or shipping center without our written prior consent.

This warranty does not include worldwide warranty service outside the country where ATTO was purchased.

WARRANTY EXCLUSIONS & EXCEPTIONS

  • ATTO Battery - one-year limited warranty. Gradual deterioration in battery performance due to not following usage instructions specified in the owner's manual or worn out through heavy use is not covered. The ATTO Warranty includes an ATTO Battery Warranty against failures of the high voltage battery as a result of manufacturing defects. The capacity of a lithium-ion high voltage battery naturally decreases over the period of use due to inherent technical reasons (natural wear and tear). Should a capacity check at a MovingLife authorized dealer within the warranty period of one-year show that the net battery capacity has dropped below 70% of its original value at the delivery of the new ATTO, the portion below 70% will be regarded as excessive capacity
  • Exterior plastic parts
  • Seat upholstery
  • ATTO tires/tire tubes
  • Repairs and/or modifications made to any part of the product or accessories without specific and prior written consent from MovingLife
  • Circumstances beyond the control of MovingLife
  • Damage caused by battery malfunction, abuse, misuse, accident, or negligence, improper operation, maintenance, or storage, commercial use or use other than normal
  • Labor, home repair, shipping, and other charges incurred for repair of the product
  • If the serial number has been removed or defaced Such evaluation will be solely determined by Moving

Moving Life shall not be liable for any consequential or incidental damages whatsoever. There is no other express warranty.

Implied warranties, including those of merchant ability and fitness for a particular purpose, are limited to one year from the date of original purchase and to the extent permitted by law.

Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

This warranty gives you specific legal rights and you may also have other legal rights which vary from country/state to country/state.

Five-Year prorated limited transaxle warranty.  Three-Year limited warranty on main frame components.  One-Year limited warranty covering virtually all internal components including the electronics.  Batteries are not included in the warranty.

Warranty is 6 months (3 months tires and batteries)

SHOPRIDER MOBILITY PRODUCTS - LIMITED WARRANTIES

Shoprider Mobility Products, Inc. ("distributor") warrants its electric scooters and power chairs ("products") against certain defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions, as defined below. Please take the time to read the following terms and conditions under which the Distributor agrees to provide repair services.

1. This warranty is valid and enforceable on products purchased in the United States from an authorized Shoprider provider.

2. This warranty is applicable only to the original purchaser of the product from an authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the products.

3. This warranty is for the replacement or repair, at the option of Shoprider, of defective parts only. This warranty does not cover any labor charges including but not limited to, charges incurred for installation of replacement parts, shipping and/or transportation charges to and from an authorized Shoprider provider, or additional fees, (including expedited shipping), which may be charged to the provider.

4. All warranty replacement parts are under warranty from the date of purchase of the original product and not from the date of part replacement. If a certified refurbished part is not available, Shoprider may determine, at its own discretion, to have the part replaced with a new part. To present a claim under this limited warranty, customer shall deliver the product to an authorized Shoprider provider together with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery or house calls.

5. The warranty covers the drive train ( including the transaxle, motor and brake) in the following way:

Frame Electronics Motor/Trans Axle/Brake Batteries
Scooters/Power Chairs 5 year warranty 12 Months 12 months 6 months

6. This warranty is valid and enforceable only on products purchased in the United States and from an Authorized Shoprider provider.

7. This warranty is applicable only to the customer as an original purchaser of the product from an Authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter or power chair from customer.

8. No provider or other similar person has any authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. Distributor assumes no responsibility for any warranties beyond the express terms contained in the warranty. Customer releases and holds distributor harmless from any claims stemming from any unauthorized representations.

9. This warranty shall be void if the Customer modifies the product in any respect including but not limited to the use of parts other than genuine Shoprider parts.

10. This warranty does not apply unless the Registration Card is signed, completed and returned within thirty days (30) from the date of purchase. Manufacturer reserves the right to dispose of the Registration Card once it is received.

11. Warranty exceptions:

A. Transaxle: In cases where there is an increase in the operational noise level the warranty will not apply.

B. Motor: If damage occurs to commutator of motor as a result of not replacing motor brushes after heavy wear to brushes. Motor brushes are wear items but will be warranted for one year.

C. Brake: Brake pads are a wear item and will be warranted for one year.

D. Maintenance: Annual maintenance schedule must be followed.

12. This warranty does not cover batteries or damage caused by battery leakage. Warranty is covered by the battery manufacturer. The battery charger is only covered for a period of one year from date of purchase of unit.

13. This warranty does not cover controllers. Warranty is covered by the controller manufacturer. Manufacturer can void the warranty due to user negligence or liquid damage.

14. This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads or tires as these components are considered wear items.

15. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

16. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

17. Any implied warranty imposed by state consumer law is limited.

18. Customer represents and agrees that any claims which it may assert against Distributor shall be limited to those which may be asserted under the foregoing warranty.

19. This Agreement shall be governed and construed in accordance with the laws of the State of California. The Customer irrevocably consents that any legal action or proceeding arising out of or in any way connected with this Guaranty shall be instituted or brought by the Creditor or its agents in the courts of Los Angeles County, California; and the Guarantor irrevocably submits to the jurisdiction and venue of that court in any legal action or proceeding.

20. Distributor makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Distributor expressly disclaims all warranties.

21. Your exclusive remedy and Distributor¡¯s entire, collective liability in contract, tort or otherwise, under this Agreement is the repair of the defective system or components in accordance with this Agreement. If Distributor is unable to make such repair, your exclusive remedy and Distributor¡¯s entire liability will be the payment of actual damages not to exceed the charge paid by you. Under no circumstances will the Distributor be liable to you or any other person for any damages, including, without limitation, any indirect, incidental, special, or consequential damages. This agreement gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of (i) incidental or consequential damages or (ii) implied warranties, so the above exclusions may not apply.

22. No provider of Distributor and no person other than an officer of Distributor may extend this warranty, nor may they modify it in any respect. No modification or extension is effective unless it is in writing and signed by the President or Vice-President of the Distributor.

Replacement Parts Warranty:

Parts warranty is 3-months or the remainder of the unit warranty, whichever is longer.

WARRANTY – MOBILity scooter

Twelve- Month limited WARRANTY (from the date of purchase).

  • This warranty only applies to parts that are mandatory for operating the scooter.
  • Tzora will cover, free of charge, any defected part which was identified by one of our authorized maintenance & service companies, after examination. 

Six-Month limited warranty (from the date of purchase).

  • The battery has a six-month warrant effective from the date of purchase.

WARRANTY EXCLUSIONS

This warranty does not extend to those items which may require replacement due to normal wear and tear:

  • Plastic Shrouds 
  • Color fixing
  • Motor Brushes
  • Upholstery and Seating
  • Brake Pads 
  • Tires and Tubes 
  • Fuses/Bulbs
  • Circumstances beyond the control of Tzora
  • Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Tzora 
  • Repairs and/or modifications made to any part without specific consent from Tzora
  • Exclusions also include components with damage or failure caused by:
    • Contamination
    • Abuse, misuse, accident, or negligence
    • Battery fluid spillage or leakage
    • Use other than normal design specifications
    • Improper operation, maintenance, or storage
  • NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in

Innovative Mobility Products SmartScoot™ (IMP) warrants your SmartScoot™ against defects in materials and workmanship from the date of the original retail purchase as follows:

2 Year Limited Warranty:  Structural Frame under normal use conditions.

1 Year Limited Warranty:  All components, including motor, brakes, electrical, and axles under normal use conditions.

1 Year Limited Warranty:  Battery under normal use conditions.

This limited warranty extends only to the original owner and is not transferable to anyone else.

If a defect exists, IMP will, at its option and to the extent permitted by law either (1) provide components to repair the SmartScoot™ using new or refurbished parts at no charge to you; (2) exchange the SmartScoot™ with a functionally equivalent product that is new or refurbished; or (3) refund the original purchase price.  After repair or replacement, the SmartScootTM/functionally equivalent product will be covered by this limited warranty for the longer of the remainder of the original limited warranty period, or 90 days after IMP ships the SmartScootTM/functionally equivalent product to you.  IMP’s responsibility to repair or replace the SmartScootTM, or to refund the purchase price, is your exclusive remedy.  This warranty excludes damage caused by abuse, misuse, accidents, unauthorized repairs, alterations, modifications, failure to follow instructions in the User’s Instruction Manual and battery Operating Instruction, or other causes that are not defects in materials and workmanship for which IMP is responsible.

This Limited Warranty does not cover parts which may, under normal wear and tear, require replacement including, without limitation, tires, upholstery, fuses, etc.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IMP IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR SERVICE OF THE SMARTSCOOT™.  THE WARRANTY AND REMEDIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES OR CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY, OR IMPLIED TO THE EXTENT PERMITTED BY APPLICABLE LAW.  IMP SPECIFICALLY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.  Any recovery is limited to the original purchase price.  No person is authorized to modify this Limited Warranty.

THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Some states do not allow limitations on how long an implied warranty lasts, or exclusions of incidental or consequential damages and the above limitations may not apply to you.  This Limited Warranty gives you specific legal rights. You may have other rights, which vary from state to state.

This warranty and all lawsuits, disputes, and claims will be governed by and interpreted under the laws of the State of Georgia, regardless of any conflict of law principles.   The parties also irrevocably consent to the jurisdiction of the State Court of Fulton County, Georgia, and agree that the State Court of Fulton County, Georgia shall have exclusive jurisdiction and be the sole venue for the consideration of any lawsuits, disputes, and claims between the parties.

The parties hereby waive the right to any jury trial on any lawsuit, dispute, claim, or controversy.  The parties also waive any right to consolidate or to have handled as a class action any proceeding on any lawsuit, dispute, claim, or controversy.  The parties agree that any proceedings will be conducted solely on an individual basis.  The parties agree not to seek to have any lawsuit, dispute, claim, or controversy heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

If any provision herein is found to be illegal or unenforceable, that provision will be severed with the remaining in full force and effect.

WARRANTY: The scooter is under warranty for 1 year (within the 1 year from date of purchase), and at this time, if the customer has issues with the scooter they would like us to look into, they can send the scooter back to as follows:

  • Within 1 month from date of purchase, we can send a call tag to pick up the scooter or any parts
  • After 1 month from date of purchase and within the 1 year from date of purchase, the customer will have to pack and send the scooter  or any parts, to Zipr at their own expense. At this time, if there is any defects found, we can repair any issues or replace** the scooter and return to customer without additional charges. 
  • Please go through the Exception list on Warranty in your manual – Not all items are under warranty
  • Batteries that come with the purchased scooter, have three (3) months warranty only.

**Scooter replacements are as follows:

  • New replacements will only be made to those scooters found defective within 1 month from date of purchase
  • Refurbished scooters will be replaced for those scooters that have already been used for over 1 month from date of purchase and found defective and still within the 1 year warranty period (from date of purchase).  Replacement will only be sent after the customer has shipped the original scooter back to Zipr.

 

Furthermore within the 1 year (from date of purchase) warranty period, if customers need any parts, that are NOT on the Warranty exception list, to replace or repair, those parts will be sent to customer or customer’s choice technician at no charge. 

 

REPAIRS: Zipr does not have any external facilities or affiliations with any repair services or technicians.  Any repair services will be at the expense of the customer.

Technician/Repair Services:

Find one that does repairs on mobility scooters, wheelchairs or scooters.  Inform technicians to contact us via email (service@zipr.com) for parts they might need for your scooter repairs with the following info:

  1. Full customer name (to determine if customer still has warranty or in system)
  2. Type of scooter & serial # (can be found under the rear end of the scooter or in the battery “well” on the scooter base)
  3. What is the problem or part needed to be repaired (send picture of the part if possible)
  • If your scooter is still under warranty, Zipr will send those items to you or repair technicians/service companies at no charge.
  • Repair services fees or charges are strictly between customer and the repair technicians/company.

Warranty 

Products manufactured by Aqua Creek Products have varying degrees of coverage; please refer to individual product warranties for specifics. Freight relating to warranty replacement components is not a covered cost and the customer will be responsible for those freight charges. Aqua Creek also does not cover any labor costs to repair or replace components. Products sold through, but not manufactured by Aqua Creek, are warranted by the companies that have manufactured such products and only that manufacturer’s warranty will apply.

Bestcare offers a limited warranty on all patient lifts, slings and accessories to be free of defects in workmanship and product performance. This warranty extends only to the original purchaser and is non-transferrable. All warranty claims must be submitted by the authorized dealer or distributor who originally sold the product with proper proof of sale and serial number where applicable. Prior Return Authorization (RA) from Bestcare is required for all warranty replacements. Bestcare reserves the right to repair or replace only defective parts or accessories in lieu of a complete new patient lift. The repaired or replacement part shall be warranted for a period equal to the remainder of the warranty period of the defective part.

Bestcare does not provide advance replacements for warranty claims. For situations where an end user requires a replacement inadvance and before a warranty item can be returned, dealer or distributor must purchase the replacement at full cost. All freight charges for the replacement are the sole responsibility of the dealer or distributor. When end user returns warranty item and item proves to be defective, Bestcare will issue full credit for the replacement less freight charges.

Product returned without RA number clearly marked on the package or product returned later than 30 days after authorization will be refused and returned at sender’s expense. Final disposition of warranty claims will be determined at the sole discretion of Bestcare. Warranty claims will be denied for any of the following: product abuse or misuse, accidental or malicious damage, improper installation, product used with parts, components or accessories with quality or specifications incompatible with product, adulterated product, user neglect, failure to maintain and service product as specified in the owner’s manual or care tag, serial number removed or defaced, or normal wear and tear.

Bestcare warrants the following products and components beginning from the purchase invoice date for the specified time period:

 Warranty Period Product or ComponentThree
Three (3) Years Patient lift frame or spreader bar
Two (2) Years Actuator, control box, pendant, charger, weigh scale, Stand Aids ( all components of STA400 & STA450), or casters excluding normal tread wear
One (1) Year Battery or hydraulic pump
Six (6) Months Reusable fabric slings

Bestcare Single Patient Specific slings are designed for limited use with one patient and may not be laundered. Bestcare will replace any disposable sling found to have a manufacturing defect. Normal wear and tear will not be covered under warranty.

This warranty expressly excludes wearable components including but not limited to foam parts and caster tread. Furthermore, this warranty is void and null for product that has not been purchased or paid for in full.

Nuprodx protects your investment with a two-year limited repair or replace policy on all hard parts, and one-year limited repair or replace policy on cushions and arm pads. If required, a 10-day conditional trial period is available to ensure proper fit. All trials must take place with the user fully clothed, and bathing or toileting during the trial period is strictly prohibited.

Proactive maintains the highest standards in quality control of its manufacturing process. In the unlikely occurrence of a warranty claim Proactive will do its best to resolve the problem as soon as possible.
  1. Please contact Proactive customer service as soon as the problem is realized to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
  2. In order to ensure that the customer receives the replacement part or parts as soon as possible the customer will be required to place an order for the replacement part or parts needed. (this will be credited upon successful return of the item under warranty if there is a manufacturer’s defect).
  3. The customer will be responsible to arrange and pay for return shipping. (this will be credited upon successful return of the item under warranty if there is a manufacturer’s defect).
  4. Upon successful return of the product, a warranty inspection will be made to determine that the product is not working because of a manufacture defect.
  5. Upon successful determination of a manufacturer’s defect a credit will be issued for the replacement part or product order and the shipping costs incurred in its return.
At Proactive Medical Products discretion, we will either repair or replace any product that does not comply with this warranty.
All product warranties are void if the product has been misused or abused, if there have been unauthorized repairs, or if the law tag has been removed or tampered with.

Limited Warranty: The Product is warranted by Inogen to be free from defects in materials and workmanship under normal use and service and when correctly maintained for the time period set out in the warranty statement provided with the Product, which period shall begin on the Original Shipment Date.

All Inogen oxygen concentrators come with a standard 3 year factory warranty.

Roll-A-Ramp has the most hassle-free and customer-friendly warranty in the industry. This is why we proudly offer a 10-Year Unconditional Warranty on all our ramps. If any part of your ramp breaks, we will replace the component at no cost to you. Simply contact us to let us know what is wrong. We may request a photo of the damage or that you ship the damaged component back to us to ensure proper replacement parts are sent. We will work with you hassle-free so you can use your ramp again as soon as possible.

  • Lifetime warranty for Veterans
  • Warranty applies to original owner only 
  • Motor on powered van ramps carries a 1-year warranty

    Mattress's carry a 5 year pro-rated warranty, and are also warranted to be free of defects upon receipt. Seat & Back cushions carry a 12 month warranty, and to be free of defects upon receipt.

    Rio Mobility warrants the Firefly for one (1) year from the date of initial consumer

    purchase. This warranty covers any MANUFACTURING defects in materials and workmanship.

    Rio Mobility warrants the lithium Ion battery for three (3) months from the date of

    initial purchase. This covers any MANUFACTURING defects in materials and workmanship.

    THE WARRANTY DOES NOT COVER THE FOLLOWING; DAMAGE TO CONNECTORS,

    CONNECTOR PINS, CABLES OR WIRES. PULLED OR SEVERED MOTOR WIRES.

    DROPPED CHARGERS & BATTERIES. PHYSICAL DAMAGE AFTER RECEIPT OF PRODUCT.

    warranty is only available for the original owner or purchaser and is non-transferable.

    Limitations

    This warranty is VOID if:

    • Assembly and installation is not performed according to the instructions

    • Preventative and routine maintenance has not been performed

    • The serial number is removed or altered

    • The hub, controller or battery are opened, altered or disassembled

    • The handcycle is used in any competitive event

    • The handcycle is used in stunt riding, jumping, or similar activity

    • The handcycle is submerged in or sprayed with water; includes accidental

    exposure such as rain (applies mainly to electrical parts)

    • The handcycle is used in a manner contrary to the instructions outlined in

    theOwner’s Manual

    • Any modifications are made to the device

    Please contact your dealer for installation, service, or warranty

    needs.

    This

    If you see or suspect any damage or defects report the problem upon receipt of the product.

    Failing to comply with the battery care instructions risks voiding your warranty.

    Limited Lifetime Warranty

    All manufacturer warranties are detailed on ARC, Inc.’s website: www.arcfirst.net. ARC, Inc. makes these warranties available, without recourse to ARC, Inc. to the extent permissible, to authorized distributors and dealers, and extends such warranties to the first retail purchaser who puts a product into service after purchasing it from an authorized distributor or dealer. No representative of ARC, Inc. is authorized to give or make any other representation or warranty or modify any warranty in any way.

    The provisions of these warranties do not apply to products: a) used for purposes for which they are not designed or intended; b) which have been subjected to alteration, abuse, misuse, negligence, or accident; c) which have been improperly stored, installed, maintained, or operated; d) which have been damaged due to neglect or lack of proper maintenance, cleaning, or care; e) which have been damaged due to the use of inappropriate cleaners, solvents, abrasives, or other chemical or mechanical causes.

    Proof of purchase is required for any warranty claim. Products shipped to ARC, Inc. for warranty service, replacement, or refund, that were not purchased from an authorized ARC, Inc. distributor or dealer, will not qualify for warranty service, and ARC, Inc. will hold such products only for a limited time and ship them back at the sender’s cost upon their request after shipping and handling fees have been prepaid.

    Buyer’s sole and exclusive remedy against ARC, Inc. for any cause of action arising out of the sale or use of any product purchased from
    ARC, Inc. shall be replacement of the product or refund of the purchase price paid for the product. In no event shall ARC, Inc. be liable for special, indirect, incidental, or consequential damages howsoever arising, including without limitation, lost revenues or profits, labor costs, shipping and freight costs, or expenses incurred due to the installation, removal, or replacement of any product. Any cause of action for breach of warranty must be brought by Buyer, if at all, within one (1) year from the date the cause of action occurred. Any discrepancy in pricing or other charges shall be deemed waived by Buyer unless Buyer notifies ARC, Inc. thereof in writing within sixty (60) days from the date of invoice on which such disputed transaction is reflected.

    In no event shall ARC, Inc. have any responsibility or liability to a Buyer for any failure or delay in performance by ARC, Inc. which results, directly or indirectly, in whole or in part, from any cause or circumstance beyond the reasonable control of ARC, Inc. Such causes and circumstances shall include, but are not limited to, acts of God, acts of Buyer, acts or orders of any governmental authority, strikes or other labor disputes, natural disasters, accidents, wars, civil disturbances, unavailability of supplies from usual suppliers, difficulties or delays in transportation, mail or delivery services, or any other cause beyond ARC, Inc.’s reasonable control.

    All products have a 1- year warranty

    3 Year Transferable Limited Warranty

    Every effort has been made to ensure high quality in material and workmanship of our products. Manufacturer warrants all products to be free of defects in material and/or workmanship for three (3) years from date of original purchase

    CARRIERS: All carriers are warranted to be free of defects in material and/or workmanship for three (3) years from date of original purchase when used in accordance with manufacturer installation and operating instructions. This warranty does not cover damage due to abuse, misuse, accident, or use of unauthorized attachments or modifications. Protective finish coating on carriers is not guaranteed in as much as the manufacturer is not responsible for the use (abuse or natural wear and tear) of the product. The manufacturer and/or selling agents of carriers will not be responsible in any way for damage to, or loss of, item(s) being carried or falling from carriers or damages said item(s) may cause on or off carriers. All shipping charges for parts under warranty must be prepaid by the customer.

    TRANSPORT COVERS: Transport covers are guaranteed free of defects in material or workmanship for one (1) year from time of purchase. Covers are not guaranteed against rips, holes, or damage due to improper installation, abuse, misuse, alteration, or environmental factors beyond our control.

    EXCEPTIONS:
    1 year warranty on all Electrical components including motor and actuator.
    All custom orders have a 90~day warranty.
    Ratchet straps carry a 1 year warranty provided through the manufacturer.

    Limited Warranty

    This warranty is extended only to the original purchaser / user of Raz Mobile Shower Commode Chairs.
    This warranty gives you specific legal rights but you may have additional legal rights depending on your region and country.

    With regards to the original purchaser/user only, Raz Design warrants all frame components to be free of defects in materials and workmanship for a period of two (2) years from the date of purchase. All other components on the Raz Mobile Shower Commode Chair are covered for a period of one (1) year and are subject to normal wear and tear exclusions. If within such warranty period any such product shall be proven to be defective, the part will be repaired or replaced, at Raz Design’s discretion. This warranty does not include any labour or shipping charges incurred in replacement, part installation, or repair of any such product. Raz will be responsible for repairs and for replacement of any components found to be defective, but not for claims made for products and
    services that are not supplied and / or manufactured by Raz Design Inc.
    For warranty service, please contact the dealer / VA facility from whom you purchased your Raz Mobile Shower Commode Chair. In the event that you do not receive satisfactory warranty service, please contact Raz Design directly using the contact information located in either the beginning or the end of the user manual. In your correspondence please provide your dealer / VA facility’s name and address, the product type, the date of purchase, and the chair’s serial number (located on a grey label towards the bottom of the chair frame), as well as the nature of the product defect. Do not return products to the manufacturer without prior authorization.

    Limitations / Exclusions

    The foregoing warranty shall not apply to serial numbered products if the serial number has been removed or defaced and to products subjected to negligence or an accident. Improper operation, maintenance or storage will all void the warranty coverage on the Raz Mobile Shower Commode Chair.

    The warranty does not apply to products modified without Raz Design’s express written con- sent. This includes, but is not limited to, modification through the use of unauthorized parts or attachments, products damaged by reason of repairs made to any component without the specific consent of Raz Design, or to a product damaged by circumstances beyond Raz Design’s control. An evaluation of such circumstances will be solely determined by Raz Design. The warranty will not apply to problems arising from normal wear or failure to adhere to the instructions contained in this manual.

    The foregoing express warranty is exclusive and in lieu of any other warranties whatsoever, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose. The sole remedy for violations of any warranty whatsoever will be limited to repair or replacement of the defective product in compliance to the terms contained in this document. The application of any implied warranty shall not extend beyond the duration of the express warranty provided herein. Raz Design will not be liable for any consequential or incidental damages, in whole or in part, that may have resulted from an incident involing a Raz Mobile Shower Commode Chair.

    HandyScoot™ warrants your mobility scooter against defects in materials and workmanship from the date of the original retail purchase as follows:

    2 Year Limited Warranty: Structural Frame under normal use conditions.

    2 Year Limited Warranty: All components, including motor, brakes, electrical, and axles under normal use conditions.

    2 Year Limited Warranty: Battery under normal use conditions.

    This limited warranty extends only to the original owner and is not transferable to anyone else. If a defect exists, HandyScoot™ will, at its option and to the extent permitted by law either (1) provide components to repair the unit using new or refurbished parts at no charge to you, (2) exchange the HandyScoot™ with a functionally equivalent product that is new or refurbished; or (3) refund the original purchase price. This warranty excludes damage caused by abuse, misuse, accidents, unauthorized repairs, alterations, modifications or other causes that are not defects in materials and workmanship for which HandyScoot™ is responsible.

    This Limited Warranty does not cover parts which may, under normal wear and tear, require replacement including, without limitation, tires, upholstery, fuses, etc.

    TO THE EXTENT PERMITTED BY APPLICABLE LAW, HANDYSCOOT™ IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR SERVICE OF THE HANDYSCOOT™. THE WARRANTY AND REMEDIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES OR CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY, OR IMPLIED TO THE EXTENT PERMITTED BY APPLICABLE LAW. HANDYSCOOT™ SPECIFICALLY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. ANY RECOVERY IS LIMITED TO THE ORIGINAL PURCHASE PRICE. NO PERSON IS AUTHORIZED TO MODIFY THIS LIMITED WARRANTY.

    THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

    Some states do not allow limitations on how long an implied warranty lasts, or exclusions of incidental or consequential damages and the above limitations may not apply to you. This Limited Warranty gives you specific legal rights. You may have other rights in your state.

    This warranty and all lawsuits, disputes, and claims will be governed by and interpreted under the laws of the State of New Mexico, regardless of any conflict of law principles.  The parties also irrevocably consent to the jurisdiction of the State Court of Santa Fe County, New Mexico, and agree that the State Court of Santa Fe, New Mexico shall have exclusive jurisdiction and be the sole venue for the consideration of any lawsuits, disputes, and claims between the parties.

    The parties hereby waive the right to any jury trial on any lawsuit, dispute, claim or controversy.  The parties also waive any right to consolidate or to have handled as a class action any proceeding on any lawsuit, dispute, claim, or controversy.  The parties agree that any proceedings will be conducted solely on an individual basis.  The parties agree not to seek to have any lawsuit, dispute, claim, or controversy heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

    If any provision herein is found to be illegal or unenforceable, that provision will be severed with the remaining in full force and effect.

    Waiver of Liability, Disclaimer and Indemnification

    When utilizing a HandyScoot™ and equipment, you acknowledge that you have read, understood and had the opportunity to ask questions regarding this Waiver of Liability, Disclaimer and Indemnification and agree to these as a condition for the use/purchase of the HandyScoot™.

    I hereby guarantee that I, the “Purchaser”, am of sound mind, am over the age of 18 years old and acknowledge and recognize that the equipment is unfamiliar to me, and it is my sole responsibility to use utmost care and caution when determining where and when I ride the scooter utilizing the guidelines in the HandyScoot™ Instruction Manual.

    I agree to be the sole person driving the scooter and I am fully responsible for any person or persons who, with or without my consent, sit on, or ride the scooter.  I hereby release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of HandyScoot™ for any physical injury resulting to myself or someone else or property damage from the equipment provided by HandyScoot ™.

    I hereby agree to defend, indemnify and hold harmless HandyScoot™, its managers, members, employees and agents for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand including reasonable attorney’s fees arising out of or related to the HandyScoot™ and equipment provided by HandyScoot™.  It is my express intent that this Waiver of Liability, Disclaimer and Indemnification shall bind my family, my heirs, assigns and personal representatives.  I am aware that the operation of a personal mobility device such as the HandyScoot™ has inherent risks.  By reading, understanding and signing HandyScoot’s™ Waiver of Liability, Disclaimer and Indemnification I fully accept and assume responsibility for all such risks, losses, costs and damages incurred as a result of operating the HandyScoot™.

    Warranty Information


    All Geo Cruisers come with a limited warranty and the following coverage:
    • Frame - Three (3) years
    • Mechanical Parts: One (1) year parts and labor
    • Battery: One (1) year parts and labor


    Warranty Exclusions

     
    • Failure to follow the proper use, operation and maintenance
    • The use of non-authorized parts
    • Mechanical damage caused by an accident or misuse.
    • Consumables such as the inner core and outer tires as well as bearings are not covered
    • Any unauthorized changes to vehicle design.
    • Any damage caused by a natural disaster such as a flood, earthquake or fire will not be covered.
    • This limited warranty does not cover normal maintenance service or periodic adjustments required for normal use.
    • This warranty applies only to the original purchaser of a Geo Cruiser and is not transferable.

    DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall Solution Based , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    Warranty & Warranty Return Policy

    All Adaptive Star, LLC products have warranties ranging from 1 year to 20 years, depending on the model. Exclusions to this

    warranty include:

    - Parts that require replacement under normal use or normal wear and tear.

    - Damage or malfunction caused by negligence or abuse.

    - Foam grips, inner tubes, tires and brake pads are specifically excluded.

    - Adaptive Star, LLC has taken all precautions to prevent rust. However we cannot control environmental issues,

    therefore rust is specifically excluded under warranty.

    For detailed warranty information please refer to the specific owner’s manual for the stroller model in question, or visit

    our website at: www.adaptivestar.com

    All warranty related items must be handled directly by Adaptive Star, LLC. Please refer all warranty related customer calls us

    Adaptive Star, LLC will, as its option and after inspection of the item, repair or replace

    defective parts upon delivery to our service center accompanied by proof of date of first customer purchase.

    Adaptive Star, LLC does not accept returns or give direct refunds to retail customers on returned items. Any returns/refunds

    must be processed by the dealer.

    We offer a 1 year warranty on all of our products. We will continue to service your product after your warranty period. Most issues after the warranty period can be solved with purchasing an inexpensive warranty part.

    *Limited Lifetime Warranty: Golden Designs, Inc. warranties the heating elements and electronics against defects in material and workmanship for the life of the product from the original date of purchase. This sauna is for INDOOR use only. Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna o its components will void this warranty.

    Extent of Warranty

    This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, deli vered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This wa rranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase.

    Manufacturer Warranty

    All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defe cts in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determi ned to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring an y parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service.

    Warranty Limitations

    This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to:

    • Use of lacquer or paints
    • Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces
    • Outdoor applications
    • Normal wear and tear or weathering
    • Use of product not in accordance with instructions

    Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.

    Disclaimers

    Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or 1 consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held li able for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

    Legal Remedies

    This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state .

    *Limited Lifetime Warranty of Sauna Products is 5 years on heating elements and electronics from the date of purchase. The radio and wood structure have a 1 year limited warranty.

     

    *Limited Lifetime Warranty: Golden Designs, Inc. warranties the heating elements and electronics against defects in material and workmanship for the life of the product from the original date of purchase. This sauna is for INDOOR use only. Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna o its components will void this warranty.

    Extent of Warranty

    This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, deli vered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This wa rranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase.

    Manufacturer Warranty

    All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defe cts in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determi ned to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring an y parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service.

    Warranty Limitations

    This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to:

    • Use of lacquer or paints
    • Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces
    • Outdoor applications
    • Normal wear and tear or weathering
    • Use of product not in accordance with instructions

    Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.

    Disclaimers

    Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or 1 consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held li able for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

    Legal Remedies

    This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state .

    *Limited Lifetime Warranty of Sauna Products is 5 years on heating elements and electronics from the date of purchase. The radio and wood structure have a 1 year limited warranty.

     

    *Limited Lifetime Warranty: Golden Designs, Inc. warranties the heating elements and electronics against defects in material and workmanship for the life of the product from the original date of purchase. This sauna is for INDOOR use only. Placing your sauna outdoors will VOID this warranty. Any damage due to exposure to outdoor elements such as rain, snow, sun, wind or extreme temperatures will not be covered by this warranty. Any damages as a result of modifications made to the sauna o its components will void this warranty.

    Extent of Warranty

    This limited warranty applies to products manufactured or distributed by Golden Designs, Inc. under the Dynamic brand name, deli vered in the continental United States or Canada and extends to the original purchaser at the original site of installation only. This wa rranty becomes valid at time of purchase and terminates either by specified time frame listed above, owner transfer, or relocation. Your sales receipt showing the date of purchase of the product is your proof of purchase.

    Manufacturer Warranty

    All Golden Designs, Inc. products are manufactured with the highest quality appliances and are warranted to be free from defe cts in material and workmanship at the time of delivery. The appliance warranty is extended through the manufacturer for the product including, but not limited to: stereos, CD/DVD players, etc. All exchanged parts and products replaced under this warranty will become the property of Golden Designs, Inc. Golden Designs, Inc. reserves the right to change manufactures of any part to cover any existing warranty. Any parts determi ned to be defective must be returned to Golden Designs, Inc. to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with the transportation of the parts. In addition you are responsible for insuring an y parts shipped or returned. You must present Golden Designs, Inc. with proof of purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof of purchase documents will be cause to VOID this limited warranty. Products on which the serial number has been defaced or removed is not eligible for warranty service.

    Warranty Limitations

    This warranty does not apply if the unit has been subject to negligence, alteration, modification, misuse, abuse, repairs by non-Golden Designs, Inc. authorized personnel, inappropriate installations, or any case beyond the control of Golden Designs, Inc. invalidating this warranty including but are not limited to:

    • Use of lacquer or paints
    • Sauna and other Golden Designs, Inc. products accessories placed on non-approved surfaces
    • Outdoor applications
    • Normal wear and tear or weathering
    • Use of product not in accordance with instructions

    Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all woods. This includes minor cracks due to wood expansion and contraction. Note: Since the wood used in construction has been kiln dried, a certain amount of expansion and contraction occurs in the wood in a sauna environment.

    Disclaimers

    Golden Designs, Inc. shall not be liable for loss of use of sauna or other Golden Designs, Inc. products or other secondary or incidental or 1 consequential costs, expense or damages - which may include the removal of permanent deck or other custom fixtures or the necessity for crane removal - arising directly or indirectly out of the use or inability to use the product. Any implied warranty shall have duration equal of the applicable warranty stated above. Under no circumstances shall Golden Designs, Inc. or any of its representatives be held li able for injury to any person or damage to any property, however arising. Specifications are subject to change without notice or obligation.

    Legal Remedies

    This limited warranty gives you specific legal rights. You may have other rights, which may vary from state to state .

    *Limited Lifetime Warranty of Sauna Products is 5 years on heating elements and electronics from the date of purchase. The radio and wood structure have a 1 year limited warranty.

     

    Under our warranty, all items are free of manufacturing and mechanical defects and covered for 10 years from date of purchase. This warranty covers replacement of defective parts only, not the complete product, unless deemed necessary by a customer service representative.

    The warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or “living finishes.”

    Please contact us at support@mobilityparadise.com with any additional questions.

    All Tables, Chairs and Massage Kit

    Master guarantees all tables, chairs, electric lift tables, stationary tables, Pack-n-Go & Massage Kit (excluding foam, upholstery, face cradle, thermal top, motors and controls), against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five (5) years after the product is discontinued or modified. Foam, upholstery are warranted for three to five(3~5) years from the original date of purchase. Face cradle platforms are warranted for three (3) years from the original date of purchase. Thermal Top is warranted for two (2) years from the original date of purchase. Motors&Controls is warranted for three (3) years from the original date of purchase. All warranty does not cover damage caused by misuse, accidents or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization). RA-number must be referenced on the shipping label when returned. This warranty is limited to product repair or replacement, at Masters sole discretion. The customer is responsible for shipping the product(s) back to the factory (at customers expense) for any warranty claim. Master will return the warranted product, shipping prepaid, to customers in the continental U.S. only. International customers as well as domestic customers outside of the continental U.S. are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes. 

    Change, Cancellation,& Rush Policy

    You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories. 

    Please provide the following information for us to better assist you:

    • Order ID Number 
    • Item Purchased 
    • Name 
    • Phone Number 
    • Address 

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