If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

Mobility Paradise Warranty Policy By Brands

 

One-year warranty for the frame and components. 

Warranty-Mobility Scooters

Models:   EW-01, EW-02, EW-07, EW-08, EW-11, EW-20, EW-21, EW-29, EW-32, EW-36, EW-37, EW-38, EW-42, EW-44, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77.

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components; Seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-Wheels’ discretion.

The batteries are warranted by E-Wheels for 2 months after the purchase of the Unit.

Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your E-Wheels product.

SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact E-Wheels directly to initiate the warranty process.

ONE-YEAR WARRANTY EXCEPTIONS

MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply. 

(An increase in operational noise level usually occurs due to excessive strain on the scooter).

SERVICE: Warranty service can be performed by E-Wheels or by an authorized service facility. Do not return faulty parts to E-Wheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.

This Warranty excludes: 

Battery Charger: The charger carries a 30 day warranty.  

Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.

Used other than for the purpose of the purchaser’s mobility. 

Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.

Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by E-Wheels unless authorized.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded

Scooter Not Working Properly:

  • Advise us by email at support@electricbikeparadise.com within 3 days of the issue.
  • You will provide video evidence of the issue you are having to us. Send video to support@electricbikeparadise.com.
  • The technician will review it and deem if the item is fixable or defective.
  • If the item is deemed fixable he will send replacement parts to replace those parts.
  • It is the responsibility of the customer to replace those parts as per the warranty.
  • It is the discretion of the technician to deem a scooter defective entirely and deem a replacement.
  • If the technician hasn't deemed this and you would like to return the scooter, it will be your responsibility to return the item, allowing that the return window is still open. You will be issued a Return Merchandise Authorization (RMA)

 

ELECTRIC WHEELS ELECTRIC BICYCLES


Purchased within the United States 
ELECTRIC WHEELS LLC warrants to the original owner of each new EWHEELS brand electric bicycle, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and that the following components will be free from defects in material and workmanship for the period indicated below.

WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.

Warranty
EWHEELS branded electric bicycles: three months (90 days) from purchase date by the original owner. ELECTRIC WHEELS replacement or maintenance parts & accessories: One month (30 days) from purchase date when purchased directly from ELECTRIC WHEELS.

Specific Warranty Items 
Tires and inner tubes are warranted to be free from manufacturing and material defects for One month (30 days). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

Batteries (factory-installed in an EWHEELS bike) are warranted to the original owner to be free from defects in materials and workmanship for a period of three months (90 days) from the date of purchase by the original owner. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for One month (30 days) from the date of purchase by the original owner, when purchased directly from ELECTRIC WHEELS.

Items Not Covered 
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping damage, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

Warranty Claims 
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from ELECTRIC WHEELS distribution center.

We have hand-picked industry leading components that are extremely reliable. If you have any problems, our warranty policy is as follows;

Frame warranty lifetime.
All other component including store bought accessories warranty 1 year.
Battery warranty: After 2 years our battery will deliver 70% of initial capacity assuming 800 complete charge/discharge cycles

Warranty is valid only in Continental United States only.

30 day MotoTec warranty and LIFETIME technical support!

WARRANTY POLICY

1. DWMEIGI EBIKE recommends professional assembly of our e-bikes and damage caused by improper assembly is not covered

2. DWMEIGI EBIKE will not warranty products or service related to accident, acts of God, modifications, incompatible replacement parts not intended for use on our bikes, commercial use, abuse, neglect, operator error, stunt and extreme riding, water damage or improper maintenance

3. Consumables such as batteries, tires, tubes, brake pads, chains, grips, spokes, and cables are generally not covered under the terms of the limited warranty but may be replaced at the discretion of DWMEIGI EBIKE

4. As noted in (3), batteries are considered consumables, and replacement is strictly limited to defective batteries

5. Customization of the motor, gears, and controllers will void warranty claim

6. Normal wear and tear are not covered

7. DWMEIGI EBIKE may not be exactly as shown in the photos on the DWMEIGI EBIKE' website and third party websites due to shortages of parts (related to the supply chain) and/or upgrades to components of the bikes. Substitution of parts is not considered sufficient cause for the return of a bike or replacement of parts

8. Bikes are only warrantied in the jurisdiction of sale Riding the Best DWMEIGI Ebike

9. Warranty is not covered for replacement products

10. Warranty is non-transferable and proof of purchase must be provided upon request

11. Bikes purchased from unauthorized dealers are not covered by this warranty 12. Upon request DWMEIGI EBIKE may ask for images and videos for warranty verification purposes

13. While every effort is made to ensure quick processing of warranty claims DWMEIGI EBIKE requires up to 30 days to process warranty claims

Component Warranty Level Consumables (batteries, tires, tubes, brake pads, chains, grips, spokes, and cables) 1 year Bike frame 2 years All other parts 1 year limited

Our bicycles have a one-year warranty period, and the warranty period for wearable parts is half a year (such as tires). We are responsible for all quality problems of bicycles, but we are not responsible for man-made damages.

NAKTO Electric Bicycle Warranty Policy

One Year Warranty

All Nakto’s electric bicycles is covered under manufacturer's 1 year warranty for the original owner against all manufacturing defects. 

NAKTO 1 Year Warranty includes main bike components: motor, battery, controller, throttle, brake and PAS system.

Parts are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase

Shipping Damage claims

Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support for return/replacement instructions

NOT included in the warranty

NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.

This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.

NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.

Terms of warranty

This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

CLAIMS

All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Electric Bike Paradise will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.
If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form).
Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
  • Controller, Charger: 1 year for parts.
  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:
  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

YUME WARRANTY

Welcome to be YUME's partner and experience the exciting journey of scooters together. Enjoy the peace of mind if you know of any problems with your scooter, YUME has fast feedback after-sales service, a 6-month defect warranty and a 12-month wear warranty policy, as well as replacement parts for life at cost price to guarantee you a safe trip.

 

*The warranty application must be made during the warranty period.If the defect is not reported within this period, the components will not be covered by warranty,But replacement parts can still be purchased at cost.

*The warranty period starts from the date the customer receives the scooter and ends when it expires. Note that the warranty qualification is not transferable and is reserved for the buyer (the recipient of the order) only. The warranty expires when your scooter is resold or transferred to someone else.

*YUME warranty only applies to scooters purchased from this site. If you purchase a scooter from a dealer, please contact the dealer.

  • 7 Days Unused Return
  • 6 MONTHS LIMITED WARRANTY
  • 12 MONTHS WEAR PROTECTION
  • LIFE LONG AFTER-SALES SERVICE

YUME RIDING GUARANTEED

7 Days Unused Return

When you receive the scooter, first confirm the appearance, size, style of the scooter, whether it is the type you like, we have 7 days of unused return, if you don't like the scooter, please keep the scooter unused , put it back in the box as it is, and contact us, we will arrange the return process within 24 hours, you only need to pay the return toll.

Please note: Be sure to keep the scooter in an unused state. If there are obvious signs of use, or the product is damaged due to improper packaging and logistics, you may be responsible for the corresponding loss.

Also, we kindly ask you to save your scooter box when you unpack it, because you have to use it when you return it, to avoid having to buy it again, (the box is expensive to transport).

6 MONTHS LIMITED WARRANTY

The limited warranty is only applicable to the list of covered components, which includes the following:

6 months:

  • Motor
  • Motor hub
  • Lithium ion battery
  • Frame
  • Handlebar
  • LED front lights
  • Throttle
  • Scooter stem
  • Forks
  • Controller
  • LCD display and wiring
  • Throttle

The warranty is applicable for the following components only if defects are reported within the first 30 days or 10KM of use (whichever comes first):

  • Kickstands
  • Brake discs
  • Brake callipers
  • Side Light Stripe
  • Rims

Limited Warranty does not cover the following:

  • Battery failure caused by human damage, normal wear and tear
  • loss or accident caused by prolonged use
  • unofficial modification, non-compliance with instructions
  • commercial or competitive stunt use
  • peeling screws with excessive force water or improper winter storage
  • Any refunds or expenses incurred, such as Uber trips, public transportation, loss of time, indirect, special, punitive or collateral damage, loss of personal property
  • Any orders that have been rejected and are currently under investigation (warranty will lapse until a solution is resolved)

12 MONTHS WEAR PROTECTION

All scooters purchased directly from Yumeway are eligible for up to two years of ride wear protection plan to deal with wear and tear problems they face while riding,This protection plan coverage is only applicable in the following circumstances:

only covers the following components:

  • Brake pads
  • tires
  • Inner tubes

The components are free of charge, however the customer is responsible for the shipping charge

Customers are limited to 2 inner tubes or tires per month and 2 brake pad sets every 500KM

The purchaser will not be entitled to the protection plan after transferring or transferring the scooter

only applies to scooters purchased from this site.

LIFE LONG AFTER-SALES SERVICE
YUME Lifetime travel companion service, even after the expiration of the warranty period, you can still get spare parts for the scooter at cost price, just pay the cost and shipping to restart the journey.
Claims Process

In order to confirm the defect of the scooter and solve the problem more quickly, you need to send the defect video to us. Then, our team will review it and contact you to confirm the situation within one working day. After confirming the defect, Send you replacement parts and written/video instructions or face-to-face online guidance on how to repair or replace the component.

If you do not have the time or convenience to repair yourself, you can use one of our repair centers (labor is free). However, the customer will be responsible for shipping costs, taxes and obtaining the scooter box if it is still not owned. Customers can also take the scooter to the service center themselves if needed. Contact us to determine your nearest location center.

*The repair service must first receive a video or image showing the alleged defect, failing which YUME will not be able to continue to provide you with limited warranty services

*In addition, please note that any form of harassment or assault of YUME employees or YUME certified technicians is not permitted and may result in the void of your warranty.

*The above settlement is YUME's sole and exclusive remedy for any limited warranty claim made by any manufacturer. YUME shall not be liable for any damage or loss caused directly or indirectly in the process.

Owner's Responsibility

As a buyer and owner of electric scooters, we require all customers to do due diligence before purchasing scooters to understand the maintenance needs of these machines. Electric scooters always need to be screwed, cleaned to avoid rust and squeaky brakes, and properly stored in winter (75% battery capacity in room temperature),check air pressure and brakes before each trip. If you have any maintenance problems, our team is always here to help, and yes, we would like you to ask us more than try to do it yourself. We also hope that you always keep your motorcycle box that you may need to repair or maintain in the future (the box is expensive to transport).

Limited Warranty

Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

The warranty period for Jackery products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Exchange

Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

Limited to Original Consumer Buyer

The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions

Jackery's warranty does not apply to:

·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.

  • Attempted repair by anyone other than an authorized facility
  • Any product purchased through an online auction house.
  • Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.

To obtain warranty service, contact our customer service team.

At Rattan, we provide up to 1 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. 
Please refer to the following table for the warranty for specific parts.
The following parts are covered by our 1-Year Warranty
The following parts are covered by our 1-Year Warranty
 
Exceptions
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Yamee/Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Yamee/Rattan. 
The warranty will NOT cover the problems caused by any of the following causes
  1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
  1. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee,
  1. The product has been in any accidents, such as traffic accidents
  1. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 
  1. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
Services
If you notice any problems under the warranty with your bike, please contact us with the Following Information:
  1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
  1. Order number/ID
  1. The email and shipping address you used when placed order
  1. Pictures/Short videos of the problems and a brief description of the problems
Parts and Labor. Rattan/Yamee may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan/Yamee the retail cost of the replacement item and shipping.
Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan/Yamee determines that DIY Parts Service is available to you, Rattan/Yamee will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan/Yamee reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.
For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us for further information.
*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us. Our dedicated customer support will be more than happy to assisting you.