EWheels EW-M45 12V/6Ah 180W Folding Electric Wheelchair
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EWheels EW-M45 12V/6Ah 180W Folding Electric Wheelchair
Enjoy Full Mobility Wherever You Go!
Do you want the best electric wheelchair for the elderly and the disabled who want a more active life? Do you want a stable and comfortable platform? Having a power wheelchair makes you more able to do more tasks without too much exertion. These machines make mobility less tiring, and they work on surfaces such as pavement, dirt, or grass, etc. better than ordinary wheelchairs. The innovation in technology has allowed the development of easy-to-use power wheelchairs.
Any wheelchair should make you free to move and do the things you want to do. Experience the real mobility you’ve never experienced before. Get it now with the EWheels EW-M45 Folding Electric Wheelchair, a two-motor, folding wheelchair designed with travel in mind. This power wheelchair features a full-sized seat with special foam for luxurious comfort. It has a very durable frame fit for average and overweight users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Carefully Designed for Functionality.
You would want a power wheelchair that has a good range for it to be functional. This power wheelchair features a travel range of 15.5 miles, so you can use it to perform desired activities and live independently. It has a stable four-wheel design with two independent motors powering the two rear wheels that work very well indoors and outdoors.
Enjoy better functionality with the unique folding frame, which is very helpful when traveling or using a car. The frame folds in just a few steps. You simply fold the scooter and put it in the car. There is no need to fumble in disassembling the scooter or using a lift. This one is a lot better than other power wheelchairs!
Avoid Harm from Cheap Power Wheelchairs.
More often than not, surplus or cheaply made devices are not reliable and safe. They are not designed for sustained use, or often have poorly-made electronics. You cannot depend on them. If something goes wrong, there is no way to have them serviced. Some cheap models lack even basic safety features. Lastly, most are not comfortable to use.
You use a power wheelchair to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
High-Performance, Environment-Friendly Choices by EWheels.
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisure activities.
The EWheels is a developer, manufacturer and distributor of quality, high- performance electric-powered wheelchairs and mobility scooters since 2009. Our objectives are to build products that offer cost-effective, emissions-free alternatives to other forms of transportation for commuting, sport, and recreation.
- The EWheels EW-M45 Folding Electric Wheelchair is the best power wheelchair for indoor use and outdoor mobility. It has a conventional design with two motors attached to each of the rear wheels, giving it excellent reliability and power. This lightweight wheelchair has a weight capacity of 400 lbs., making it a lot better than the competition.
- It features a unique, folding frame that folds in just a few steps. This folding frame makes it easy to bring in travel. The frame folds into a compact size of 23” inch L x 13” inch W x 31” inch H. The whole frame weighs just 59 lbs., so it is lightweight and easy to bring anywhere.
- Enjoy the comfort in the spacious 19” inch L x 17” inch H seat covered in special foam for softness and support. The wheelchair has a large foot platform made of durable tubular metal for stability, and it flips up when not needed.
- Enjoy freedom! It can travel up to 15.5 miles in a single charge, so it got enough power to last throughout the day. Use it for work or school, or for leisure, and don’t have to worry about losing charge. It is a functional power wheelchair for anyone.
- The folded frame is flat and very compact. The frame is wheeled even when folded, so you can just roll it around. You can easily store it under a table or carry it on the back of an SUV. It is the perfect wheelchair for travel and for work.
- The power wheelchair is powered by two 180-watt, brushless motors, powering the large rear wheels. which is powerful and durable for everyday use. Control the wheelchair with the joystick controller.
- Fit for everyday use. The wheelchair is light in weight and easy to move around and has a small 23 x 38-inch footprint, so you can experience and feel total mobility now. Have no problem in rugged surfaces and tight spaces due to its 3-inch ground clearance and small 31-inch turning radius.
- It has specially-designed brakes for the safety of the user. The intelligent electromagnetic brakes are automatically ‘on’ when the wheelchair is off, when the joystick is released or moved back to neutral, or when the electrical systems fail.
- Durable and ingeniously designed to serve your daily mobility needs. It has a high weight capacity and a folding frame for travel and work. This particular model has been thoroughly reviewed and certified safe by the U.S. F.D.A., making the EWheels EW-M45 Folding Electric Wheelchair perfect for seniors, the disabled, and working people.
Feel More Capable and Be More Independent!
The EWheels EW-M45 Folding Electric Wheelchair is the best power wheelchair for travel. It lets you move around effortlessly thanks to its two-motor, rear-wheel design. The wheelchair is powered by two 180-watt brushless motors powering the rear wheels, giving it a top speed of 3.7 miles per hour (5.95 kilometers per hour). This is a stylish power wheelchair featuring a modern look of finished metal frame and black color scheme.
This is the perfect wheelchair for travel and work. The EWheels EW-M45 Folding Electric Wheelchair features a folding frame, which folds and unfolds in just a few steps, so you can put it in the back of an SUV or trunk of a car. The frame is easy to fold, and you can do so without the need for tools. People who want to live independently, or working or going to school will find this power wheelchair ideal. This wheelchair is perfect for use in cruise ships, airplanes, or ferries.
Perfect Dimensions.
The EWheels EW-M45 Folding Electric Wheelchair measures 38” inch L x 23” inch W x 37” inch H and weighs 59 lbs. with batteries. The rear-drive wheels measure 12.5 inches, while the front casters measure 8 inches.
The power wheelchair is powered by two 12-volt, 6 ampere/hour lithium batteries. The wheelchair is delivered fully assembled upon delivery.
Designed and Made for Total Mobility.
The EWheels EW-M45 Folding Electric Wheelchair has a small footprint and tight turning radius, so you can easily use it in tight spaces and go through crowds. This lightweight wheelchair is easy to use with the joystick controller that you can control with just one hand. The intelligent electromagnetic brake system provides effective stopping power and good control. You can bring this power wheelchair in offices, market aisles, ships, and warehouses.
The EWheels EW-M45 Folding Electric Wheelchair is powered by two 12-volt lithium batteries that require no maintenance throughout its life. This particular model has been reviewed and certified by the U.S. Food and Drug Administration, so you know it is safe for the intended use. Having a power wheelchair lets you do your desired activities and perform self-care for better independence and self-satisfaction, so buy the EWheels EW-M45 Folding Electric Wheelchair now!
EW-M45 Specifications
- Maximum Speed: 3.7 mph
- Weight Capacity: 400 lbs.
- Travel Range: Up to 15.5 miles
- Unfolding Size: 38”x 23”x 37”
- Folding Size: 23”x 13”x 31”
- Motor Size: Two 180W Brushless Motors
- Battery Size: Two 12V/6AH Lithium Batteries
- Brake: Intelligent Electromagnetic Brake
- Wheels: Front 8” Rear 12.5”
- Seat Width: 19”
- Seat Depth: 17”
- Seat Height: 18”
- Turning Radius: 31”
- Ground Clearance: 3" at Motor
- Weight w/ Batteries: 59 lbs.
- Airline Approved: Yes
Order EWheels EW-M45 12V/6Ah 180W Folding Electric Wheelchair today from MobilityParadise.com. Free shipping + free gifts on all of our Electric Wheelchairs. Sign up today and get 5% off!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
Shipping
Item Availability
Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Advanced Sale Items
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
Temporarily Out of Stock Items
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Temporarily Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
Shipping Methods and Costs
Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the dimensional weight of the total order. You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Expedited requests still require regular processing time in some instances may require 1 to 2 business days before actually shipping. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping within the 48 Contiguous United States
Standard Ground Shipping, (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Second Day Shipping, (2-3 business days)
Most items may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Overnight Shipping, (1-2 business days)
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
| Standard Processing Time | Shipping Time | Estimated Delivery | |
| Ground Shipping | 3 – 5 business Days | 3 – 5 business Days | 7 – 10 business Days |
| Second Day Shipping | 3 – 5 business Days | 2 – 3 business Days | 5 – 8 business Days |
| Overnight Shipping | 3 – 5 business Days | 1– 2 business Days | 4 – 7 business Days |
P.O. Boxes:
We cannot ship to P.O. Boxes
Military APO / FPO Addresses:
We cannot ship to APO / FPO Addresses
Shipping Rules and Restrictions
We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.
Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.
Debit Cards: We are unable to ship orders placed by debit card to an alternate address. However, you may use your debit card when paying by Google Checkout. Google Checkout allows you to use your debit card to ship to an alternate address.
We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.
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Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
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Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.
An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.
The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.
Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
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Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately. Please have your order number available when you call.
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If there is extensive damage to the carton, contact a Customer Service Specialist immediately .
Tracking Your Order
When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.
Finding Your Order Status
The status of your order is easy to find.
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Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order
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Contact us. If you still have questions about your order, please contact us via e-mail us.
How is order status different from tracking information? The status of your order is supplied by ELECTRIC WHEELS, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS, FEDEX or a Freight Delivery Service) that may provide tracking information until your order is delivered*. The tracking information is accessible through the carrier’s website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
Estimated Delivery Dates
Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.
When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT
15 day return window from the date you receive the scooter.
Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
Returning an Item
Standard Return Shipping
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Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
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Complete the return reason questionnaire and include it in the return package.
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Before sending your return shipment, please remove all extra labels from the outside of the package.
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Send the return package to the following address:
EWheels
RETURNS DEPARTMENT
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
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All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
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It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
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To receive a refund or credit, items must be returned within 10 days of original shipment date.
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Credit for gift returns will be issued to the original purchaser.
To contact our Customer Service Department, please email us.
Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:
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If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
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Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
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Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
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Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
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You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
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To receive a refund or credit, items must be returned within 15 days of original shipment date.
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Credit for gift returns will be issued to the original purchaser.
IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
Subscribe to our YouTube channel
If you're considering getting a mobility product but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new mobility product of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@mobilityparadise.com or (800) 674-3815 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Mobility Paradise an exclusive deal to get financing for any Mobility Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
** OR you will receive an instant denial. Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
Warranty-Mobility Scooters
Models: EW-01, EW-02, EW-07, EW-08, EW-11, EW-20, EW-21, EW-29, EW-32, EW-36, EW-37, EW-38, EW-42, EW-44, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components; Seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-Wheels’ discretion.
The batteries are warranted by E-Wheels for 2 months after the purchase of the Unit.
Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your E-Wheels product.
SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact E-Wheels directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply.
(An increase in operational noise level usually occurs due to excessive strain on the scooter).
SERVICE: Warranty service can be performed by E-Wheels or by an authorized service facility. Do not return faulty parts to E-Wheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
Battery Charger: The charger carries a 30 day warranty.
Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.
Used other than for the purpose of the purchaser’s mobility.
Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.
Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by E-Wheels unless authorized.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded
Scooter Not Working Properly:
- Advise us by email at support@mobilityparadise.com within 3 days of the issue.
- You will provide video evidence of the issue you are having to us. Send video to support@mobilityparadise.com.
- The technician will review it and deem if the item is fixable or defective.
- If the item is deemed fixable he will send replacement parts to replace those parts.
- It is the responsibility of the customer to replace those parts as per the warranty.
- It is the discretion of the technician to deem a scooter defective entirely and deem a replacement.
- If the technician hasn't deemed this and you would like to return the scooter, it will be your responsibility to return the item, allowing that the return window is still open. You will be issued a Return Merchandise Authorization (RMA)
ELECTRIC WHEELS ELECTRIC BICYCLES
Purchased within the United States
ELECTRIC WHEELS LLC warrants to the original owner of each new EWHEELS brand electric bicycle, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and that the following components will be free from defects in material and workmanship for the period indicated below.
WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.
Warranty
EWHEELS branded electric bicycles: three months (90 days) from purchase date by the original owner. ELECTRIC WHEELS replacement or maintenance parts & accessories: One month (30 days) from purchase date when purchased directly from ELECTRIC WHEELS.
Specific Warranty Items
Tires and inner tubes are warranted to be free from manufacturing and material defects for One month (30 days). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.
Batteries (factory-installed in an EWHEELS bike) are warranted to the original owner to be free from defects in materials and workmanship for a period of three months (90 days) from the date of purchase by the original owner. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for One month (30 days) from the date of purchase by the original owner, when purchased directly from ELECTRIC WHEELS.
Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping damage, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.
Warranty Claims
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.
Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from ELECTRIC WHEELS distribution center.
EWheels EW-M45 12V/6Ah 180W Folding Electric Wheelchair
Enjoy Full Mobility Wherever You Go!
Do you want the best electric wheelchair for the elderly and the disabled who want a more active life? Do you want a stable and comfortable platform? Having a power wheelchair makes you more able to do more tasks without too much exertion. These machines make mobility less tiring, and they work on surfaces such as pavement, dirt, or grass, etc. better than ordinary wheelchairs. The innovation in technology has allowed the development of easy-to-use power wheelchairs.
Any wheelchair should make you free to move and do the things you want to do. Experience the real mobility you’ve never experienced before. Get it now with the EWheels EW-M45 Folding Electric Wheelchair, a two-motor, folding wheelchair designed with travel in mind. This power wheelchair features a full-sized seat with special foam for luxurious comfort. It has a very durable frame fit for average and overweight users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Carefully Designed for Functionality.
You would want a power wheelchair that has a good range for it to be functional. This power wheelchair features a travel range of 15.5 miles, so you can use it to perform desired activities and live independently. It has a stable four-wheel design with two independent motors powering the two rear wheels that work very well indoors and outdoors.
Enjoy better functionality with the unique folding frame, which is very helpful when traveling or using a car. The frame folds in just a few steps. You simply fold the scooter and put it in the car. There is no need to fumble in disassembling the scooter or using a lift. This one is a lot better than other power wheelchairs!
Avoid Harm from Cheap Power Wheelchairs.
More often than not, surplus or cheaply made devices are not reliable and safe. They are not designed for sustained use, or often have poorly-made electronics. You cannot depend on them. If something goes wrong, there is no way to have them serviced. Some cheap models lack even basic safety features. Lastly, most are not comfortable to use.
You use a power wheelchair to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
High-Performance, Environment-Friendly Choices by EWheels.
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisure activities.
The EWheels is a developer, manufacturer and distributor of quality, high- performance electric-powered wheelchairs and mobility scooters since 2009. Our objectives are to build products that offer cost-effective, emissions-free alternatives to other forms of transportation for commuting, sport, and recreation.
- The EWheels EW-M45 Folding Electric Wheelchair is the best power wheelchair for indoor use and outdoor mobility. It has a conventional design with two motors attached to each of the rear wheels, giving it excellent reliability and power. This lightweight wheelchair has a weight capacity of 400 lbs., making it a lot better than the competition.
- It features a unique, folding frame that folds in just a few steps. This folding frame makes it easy to bring in travel. The frame folds into a compact size of 23” inch L x 13” inch W x 31” inch H. The whole frame weighs just 59 lbs., so it is lightweight and easy to bring anywhere.
- Enjoy the comfort in the spacious 19” inch L x 17” inch H seat covered in special foam for softness and support. The wheelchair has a large foot platform made of durable tubular metal for stability, and it flips up when not needed.
- Enjoy freedom! It can travel up to 15.5 miles in a single charge, so it got enough power to last throughout the day. Use it for work or school, or for leisure, and don’t have to worry about losing charge. It is a functional power wheelchair for anyone.
- The folded frame is flat and very compact. The frame is wheeled even when folded, so you can just roll it around. You can easily store it under a table or carry it on the back of an SUV. It is the perfect wheelchair for travel and for work.
- The power wheelchair is powered by two 180-watt, brushless motors, powering the large rear wheels. which is powerful and durable for everyday use. Control the wheelchair with the joystick controller.
- Fit for everyday use. The wheelchair is light in weight and easy to move around and has a small 23 x 38-inch footprint, so you can experience and feel total mobility now. Have no problem in rugged surfaces and tight spaces due to its 3-inch ground clearance and small 31-inch turning radius.
- It has specially-designed brakes for the safety of the user. The intelligent electromagnetic brakes are automatically ‘on’ when the wheelchair is off, when the joystick is released or moved back to neutral, or when the electrical systems fail.
- Durable and ingeniously designed to serve your daily mobility needs. It has a high weight capacity and a folding frame for travel and work. This particular model has been thoroughly reviewed and certified safe by the U.S. F.D.A., making the EWheels EW-M45 Folding Electric Wheelchair perfect for seniors, the disabled, and working people.
Feel More Capable and Be More Independent!
The EWheels EW-M45 Folding Electric Wheelchair is the best power wheelchair for travel. It lets you move around effortlessly thanks to its two-motor, rear-wheel design. The wheelchair is powered by two 180-watt brushless motors powering the rear wheels, giving it a top speed of 3.7 miles per hour (5.95 kilometers per hour). This is a stylish power wheelchair featuring a modern look of finished metal frame and black color scheme.
This is the perfect wheelchair for travel and work. The EWheels EW-M45 Folding Electric Wheelchair features a folding frame, which folds and unfolds in just a few steps, so you can put it in the back of an SUV or trunk of a car. The frame is easy to fold, and you can do so without the need for tools. People who want to live independently, or working or going to school will find this power wheelchair ideal. This wheelchair is perfect for use in cruise ships, airplanes, or ferries.
Perfect Dimensions.
The EWheels EW-M45 Folding Electric Wheelchair measures 38” inch L x 23” inch W x 37” inch H and weighs 59 lbs. with batteries. The rear-drive wheels measure 12.5 inches, while the front casters measure 8 inches.
The power wheelchair is powered by two 12-volt, 6 ampere/hour lithium batteries. The wheelchair is delivered fully assembled upon delivery.
Designed and Made for Total Mobility.
The EWheels EW-M45 Folding Electric Wheelchair has a small footprint and tight turning radius, so you can easily use it in tight spaces and go through crowds. This lightweight wheelchair is easy to use with the joystick controller that you can control with just one hand. The intelligent electromagnetic brake system provides effective stopping power and good control. You can bring this power wheelchair in offices, market aisles, ships, and warehouses.
The EWheels EW-M45 Folding Electric Wheelchair is powered by two 12-volt lithium batteries that require no maintenance throughout its life. This particular model has been reviewed and certified by the U.S. Food and Drug Administration, so you know it is safe for the intended use. Having a power wheelchair lets you do your desired activities and perform self-care for better independence and self-satisfaction, so buy the EWheels EW-M45 Folding Electric Wheelchair now!
EW-M45 Specifications
- Maximum Speed: 3.7 mph
- Weight Capacity: 400 lbs.
- Travel Range: Up to 15.5 miles
- Unfolding Size: 38”x 23”x 37”
- Folding Size: 23”x 13”x 31”
- Motor Size: Two 180W Brushless Motors
- Battery Size: Two 12V/6AH Lithium Batteries
- Brake: Intelligent Electromagnetic Brake
- Wheels: Front 8” Rear 12.5”
- Seat Width: 19”
- Seat Depth: 17”
- Seat Height: 18”
- Turning Radius: 31”
- Ground Clearance: 3" at Motor
- Weight w/ Batteries: 59 lbs.
- Airline Approved: Yes
Order EWheels EW-M45 12V/6Ah 180W Folding Electric Wheelchair today from MobilityParadise.com. Free shipping + free gifts on all of our Electric Wheelchairs. Sign up today and get 5% off!
Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
Shipping
Item Availability
Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Advanced Sale Items
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
Temporarily Out of Stock Items
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Temporarily Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
Shipping Methods and Costs
Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the dimensional weight of the total order. You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Expedited requests still require regular processing time in some instances may require 1 to 2 business days before actually shipping. Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping within the 48 Contiguous United States
Standard Ground Shipping, (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Second Day Shipping, (2-3 business days)
Most items may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Overnight Shipping, (1-2 business days)
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
| Standard Processing Time | Shipping Time | Estimated Delivery | |
| Ground Shipping | 3 – 5 business Days | 3 – 5 business Days | 7 – 10 business Days |
| Second Day Shipping | 3 – 5 business Days | 2 – 3 business Days | 5 – 8 business Days |
| Overnight Shipping | 3 – 5 business Days | 1– 2 business Days | 4 – 7 business Days |
P.O. Boxes:
We cannot ship to P.O. Boxes
Military APO / FPO Addresses:
We cannot ship to APO / FPO Addresses
Shipping Rules and Restrictions
We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.
Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.
Debit Cards: We are unable to ship orders placed by debit card to an alternate address. However, you may use your debit card when paying by Google Checkout. Google Checkout allows you to use your debit card to ship to an alternate address.
We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.
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Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
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Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.
An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.
The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.
The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.
Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:
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Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately. Please have your order number available when you call.
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If there is extensive damage to the carton, contact a Customer Service Specialist immediately .
Tracking Your Order
When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.
Finding Your Order Status
The status of your order is easy to find.
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Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order
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Contact us. If you still have questions about your order, please contact us via e-mail us.
How is order status different from tracking information? The status of your order is supplied by ELECTRIC WHEELS, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS, FEDEX or a Freight Delivery Service) that may provide tracking information until your order is delivered*. The tracking information is accessible through the carrier’s website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
Estimated Delivery Dates
Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.
When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT
15 day return window from the date you receive the scooter.
Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
Returning an Item
Standard Return Shipping
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Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
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Complete the return reason questionnaire and include it in the return package.
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Before sending your return shipment, please remove all extra labels from the outside of the package.
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Send the return package to the following address:
EWheels
RETURNS DEPARTMENT
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
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All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
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It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
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To receive a refund or credit, items must be returned within 10 days of original shipment date.
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Credit for gift returns will be issued to the original purchaser.
To contact our Customer Service Department, please email us.
Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:
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If you have assembled the product, dissemble it before shipment using the original protective packaging materials.
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Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.
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Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.
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Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.
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You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.
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To receive a refund or credit, items must be returned within 15 days of original shipment date.
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Credit for gift returns will be issued to the original purchaser.
IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
Subscribe to our YouTube channel
If you're considering getting a mobility product but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new mobility product of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@mobilityparadise.com or (800) 674-3815 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Mobility Paradise an exclusive deal to get financing for any Mobility Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
** OR you will receive an instant denial. Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
Warranty-Mobility Scooters
Models: EW-01, EW-02, EW-07, EW-08, EW-11, EW-20, EW-21, EW-29, EW-32, EW-36, EW-37, EW-38, EW-42, EW-44, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components; Seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-Wheels’ discretion.
The batteries are warranted by E-Wheels for 2 months after the purchase of the Unit.
Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your E-Wheels product.
SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact E-Wheels directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply.
(An increase in operational noise level usually occurs due to excessive strain on the scooter).
SERVICE: Warranty service can be performed by E-Wheels or by an authorized service facility. Do not return faulty parts to E-Wheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
Battery Charger: The charger carries a 30 day warranty.
Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.
Used other than for the purpose of the purchaser’s mobility.
Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.
Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by E-Wheels unless authorized.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded
Scooter Not Working Properly:
- Advise us by email at support@mobilityparadise.com within 3 days of the issue.
- You will provide video evidence of the issue you are having to us. Send video to support@mobilityparadise.com.
- The technician will review it and deem if the item is fixable or defective.
- If the item is deemed fixable he will send replacement parts to replace those parts.
- It is the responsibility of the customer to replace those parts as per the warranty.
- It is the discretion of the technician to deem a scooter defective entirely and deem a replacement.
- If the technician hasn't deemed this and you would like to return the scooter, it will be your responsibility to return the item, allowing that the return window is still open. You will be issued a Return Merchandise Authorization (RMA)
ELECTRIC WHEELS ELECTRIC BICYCLES
Purchased within the United States
ELECTRIC WHEELS LLC warrants to the original owner of each new EWHEELS brand electric bicycle, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and that the following components will be free from defects in material and workmanship for the period indicated below.
WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.
Warranty
EWHEELS branded electric bicycles: three months (90 days) from purchase date by the original owner. ELECTRIC WHEELS replacement or maintenance parts & accessories: One month (30 days) from purchase date when purchased directly from ELECTRIC WHEELS.
Specific Warranty Items
Tires and inner tubes are warranted to be free from manufacturing and material defects for One month (30 days). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.
Batteries (factory-installed in an EWHEELS bike) are warranted to the original owner to be free from defects in materials and workmanship for a period of three months (90 days) from the date of purchase by the original owner. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for One month (30 days) from the date of purchase by the original owner, when purchased directly from ELECTRIC WHEELS.
Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping damage, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.
Warranty Claims
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.
Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from ELECTRIC WHEELS distribution center.
Questions & Answers
Ask a Question-
are you medicare aprroved dme supplier
Hi Glyn,
Regarding your inquiry, I'm sorry to inform you that we do not accept insurance but you have three options for financing: Paypal, Klarna and Shop Pay Installments.
Thank you,
Kim -
Is this chair allowed on planes?
Yes, it is allowed on planes.
Expected delivery date respected and very good material. I liked the ease of use, absolutely increased my mobility!
Delivery was quick after 2 days. The wheelchair is delivered completely ready. The folding of the wheelchair is very easy - just suitable for transport in the car. We bought the wheelchair for my 94-year-old mother. It is also easy to drive over sand and forest paths, not just asphalt. It is comfortable to sit in a wheelchair. I can only say the best about this wheelchair.
It is very easy to fold up and the quality is very good, very satisfied so far!
The wheelchair is great, all expectations are fully met, very good price-performance ratio, very good quality.
We bought this wheelchair for my mother-in-law, she wanted a light wheelchair that carers could easily move into the car. We searched for a long time and found it because it offers the appropriate seat height, good seat width, and reasonable brakes. The wheelchair is well made, can be easily folded up, and is relatively easy for me to lift into the car.
We are very happy with it.
The wheelchair is very well made. All screws and individual adjustment options were easily accessible and easy to adjust, the seat height, etc. It can be easily folded up and handled well for transport in the car. Great seller, better buy here again than have trouble somewhere.
The package was on time, we are very happy and satisfied that we have this one now. Technically, it offers everything important - brakes, height adjustment, and much more.
The wheelchair drives very well, is not too heavy, and can be folded up quickly.
EWheels EW-M45 12V/6Ah 180W Folding Electric Wheelchair
Call Us Now for Personal Assistance or a Price Match:
(800) 674-3815
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Sale Ends: 11:59PM EST
Our Customers Love Us
from 10777 reviewsShare my thoughts: I have never, never
Had a worse experience with any other
Vender than paradise mobility. You are dishonest, always have “your” lying anser.
I would like a refund for unacceptable and
Mis-represented wheelchair. How could you with good conscience do to a poor handicapped person. I will never understand.
great bike. Assembly took a little longer than I expected as there are no written instructions. You have to look around u tube to find several videos to complete the installation. Love the bike.
Mom loves it! She hadn’t had a bath for 5 years prior. Hopefully it lasts for a long time.
Zip'r Roo 12V/12Ah 3-Wheel Mobility Scooter
LOVE IT
I have had my bike a couple of weeks now and I am blow away I get home from work and the first thing I do is get on my bike and go for a ride.
Fun scooter!!
Enjoying the sauna very much! Easy set up heats up quickly. I feel great after 40 minutes at 120-140 degrees. Definitely recommend this model. It is suited more for one person it is tight with two people.
This is a great buy and very easy to fold to take it on the go. The battery lasts a long time I used it all weekend and it was still fully charged.
Will buy from again, great seller! Great product easy to put together thank you so much!
My scooter gave me my mobility back. My little dog sees me get my key out and he gets so excited because he sits on the floor of my scooter and goes with me. The basket is great to hold his water and boul. I would recommend this scooter to everyone. I feel alive again.
Arrived within days. Unboxed it and was ready to ride. Took less than 10 minutes. Super easy, very comfortable. Lightweight and easily broken down/setup. I am 5ft2 and weigh around 250. I have a knee and ankle injury. I now have the freedom to go when and where I want without assistance. The scooter is simple and easy to operate, set up, and break down.
I have my freedom back. I love my scooter!
This scooter was easy to assemble and provides exactly what I wanted!
Bought this for my mother-in-law to give her more mobility so she can do more stuff. She used to just sit at home and never go anywhere because she uses a walker and can't walk that far. This has completely changed her life now. My wife and her go shopping all of the time with my daughter and she loves it. I just wish I had bought it for her sooner!
