SleepSafe Dual View Extension Tall Safety Bed

SleepSafe® Beds are designed to address the issues of falls and entrapment for those with special needs.

    Features

    • Built To Order
    • Offer Safety Rail
    • Highy Durable Surfaces
    • Colors Can Be Used Alone Or In Combination

    Specifications

      Safety Rail Height (Top Of Rail To Top Of Mattress )
    Fixed Foundation With Bunkie Board 36¼” or 30“
    Fixed Foundation With Box Spring 31” or 24¾”
    Manual Articulation 34” or 27¾”
    Manual HI-LO LO 30½” to HI 18¾”
    Manual HI-LO Combo  LO 30½” to HI 18¾”
    Manual Electric Combo LO 30½” to HI 18¾”
    Electric Articulation 34" or 27¾"
    Electric HI-LO Combo HI 20¼" to LO 30"
    Transfer Height 25" (Rail on)
    Finish Choices Oak / Maple / Cherry / Mahogany / Alder
    Solid Or Multi-color Combinations
    Colors White, Blue, Green, Red, Yellow, Orange, Purple, Pink, Gray, Light Brown, Dark Brown, And Black
    Options Padding, Iv Pole, Tubing Channel Cut Out, Headboard And Footboard
    Custom Widths And Lengths Up To 85"


    Sizes Overall Outside Dimensions
    Twin 42¼” W x 80¼” L x 56”H
    Full 56” W x 80” L x 57”H
    Queen 65” W x 80” L x 57”H

     

    Sizes
    Mattress Size(Without Pads / With Pads / Length)
    Twin 38” W / 36” W / 77” L
    Full 51” W / 50” W / 77” L
    Queen 61” W / 60” W / 77” L

     

     Mattress To Floor Height
    Fixed Foundation With Bunkie Board 18½”
    Fixed Foundation With Box Spring 23¾” or 30”
    Manual Articulation 20¾” or 27”
    Manual Electric Combo LO 24¼” to HI 36”
    Manual HI-LO Combo LO 24¼” to HI 36” .
    Manual HI-LO LO 24¼” to HI 36”
    Electric Articulation 20¾” or 27”
    Electric HI-LO Combo LO 24¼” to HI 34½”
    Floor To Rail Height 54¾”
    Under Bed Floor Clearance 7¾”
    Transfer Height With Rails Attached / Detached 26” / 24½”


    Every durable medical equipment (DME) SleepSafe® Bed includes a foundation that supports the mattress. The following foundations are available for SleepSafe®  Safety Beds:

    • Fixed Foundation
    • Manual Foundation
    • Articulating Foundation
    • HI-LO Foundation

    Fixed Foundation offers a foundation with a fixed height and NO articulation or HI-LO features. The mattress will lie flat on a box spring or bunkie board. Depending on the bed model chosen, you will have more than one choice for positioning that fixed height at the time of installation.

     The SleepSafe® – BASIC Bed offers 1 fixed height option. Bunkie Board only.
    • The SleepSafe® – Low Bed offers 2 different fixed height options.
    • The SleepSafe® II – Medium Bed offers 2 or 3 different fixed height options.
    • The SleepSafer® – Tall Bed offers 2 different fixed height options.

    The height/positioning choice you make when installing the fixed foundation will determine the height of safety rail protection above the mattress. Example, if you choose to install at the lower position, this will increase the height of protection above the mattress. You may change the height of your fixed foundation at any time.

    NOTE: You have a choice when choosing the Fixed foundation of a box spring or bunkie board. There is NO cost or comfort difference between the two options. The only difference in the two is the depth of each. A bunkie board offers approximately 5″ more of safety rail protection.

    Manual Foundation offers four choices. The hand cranks use a hydraulic system and are easy to use with little effort by the operating caregiver. Note: The hand crank handles fold up into the handle’s shaft.

    1. Manual Hi-Lo Foundation without the Articulating feature. This will raise and lower the mattress height with one crank located in the front panel of the bed below the safety rail.
    2. Manual Articulating Foundation without the Hi-Lo feature. This will raise and lower the head and/or knee section of the bed with a combination of two cranks located in the front panel of the bed below the safety rail.
    3. Electric Articulating Foundation with Manual Hi-Lo. This will allow user to raise and lower the head and/or knee section of the bed electrically with a remote. The raising and lowering of the mattress are controlled by a manual crank located in the front panel of the bed
    4. Manual Hi-Low Foundation with the Articulating feature. This will raise and lower the mattress height and raise and lower the head and knee section of the bed with a combination of three cranks located in the front panel of the bed below the safety rail.
      With a hydraulic system, the hand cranks are easy to use with minimal effort by the caregiver.

    Articulating Foundation offers an electric frame with a fixed height choice. This foundation features head and knee elevation by remote control. With the touch of a button, you can elevate the head and/or knee section of the bed. As in the Fixed foundation, there are more than one height positions to choose at time of installation.

    The height/positioning choice you make when installing the Articulated foundation will determine the height of safety rail protection above the mattress. Example, if you choose to install at the lower position, this will increase the height of protection above the mattress. You may change the height of your fixed foundation at any time.

    All articulating SleepSafe Bed models, both manual and electric, are designed for the head section and the knee section to smoothly move up and down. The angle of each section can be set at a preferred angle. The HEAD section moves from the flat position (zero) to 70 degrees. The KNEE section moves from a flat position (zero) to 40 degrees.

    HI-LO Foundation offers a Hi-Lo electric frame as your foundation with FULL articulation. Not only does the head and knee section elevate, but the Hi-Lo feature allows the mattress surface to be raised or lowered by remote control. This is considered a fully electric bed. Depending on where you position the mattress within the frame will determine the amount of safety rail protection above the mattress. When lowered all the way down you will maximize the rail height above the mattress. As you begin to raise the mattress from the floor, you will decrease that safety rail height above the mattress. With the Hi-Lo foundation, you can position the mattress anywhere within the range of motion of the frame.

    Important Note: The Hi-Lo electric foundation has a WIRED remote control on a cord plugged into the bed and does NOT operate more than one bed. No problem to have multiple beds in one space.

    The following durable medical equipment (DME) bed sizes are available for SleepSafe® Beds. Mattresses support up to 350 lbs.

    • Twin offers a standard twin bed size. Mattress size is 38″ by 77″.
    • ALL twin sized beds are available with all available foundations.
    • Full offers a standard full bed size. Mattress size is 51″ by 77″.
    • ALL full sized beds are available with all available foundations.
    • Queen offers a standard queen bed size. Mattress size is 61″ by 77″.
    • ALL queen sized beds are available with all available foundations.

    All beds include the following items:

    1. SleepSafe® Bed model of choice (Basic, Low, Medium or Tall)
    2. Premium Mattress: Our CertiPUR-US memory foam mattress provides remarkable comfort and support. The gel polymers in the memory foam help keep the mattress cooler to keep the user’s body temperature normal. Covered in fluid-resistant, anti-microbial/anti-bacterial, fire-retardant stretch Nylon fabric, the mattress provides unique comfort zones for support and pressure relief.
    3. Locking Casters
    4. Foundation of choice: Box spring or bunkie board (Fixed models), manual crank (Articulated), or electric frame (Articulated or HiLo models).

    View and Downloads

    Options and SKU Numbers

    • SR-BB-FC-T - Twin Size / Fixed with Bunkie Board
    • SR-BX-FC-T - Twin Size / Fixed with Box Spring
    • SR-MP-FC-T - Twin Size / Manual Plus
    • SR-PL-FC-T - Twin Size / Plus
    • SR-MF-FC-T - Twin Size / Manual Flat
    • SR-MH-FC-T - Twin Size / Manual Hi-Lo
    • SR-ME-FC-T - Twin Size / Manual Electric
    • SR-HL-FC-T - Twin Size / Hi-Lo
    • SR-BB-FC-Q - Queen Size / Fixed with Bunkie Board
    • SR-BX-FC-Q - Queen Size / Fixed with Box Spring
    • SR-MP-FC-Q - Queen Size / Manual Plus
    • SR-PL-FC-Q - Queen Size / Plus
    • SR-MF-FC-Q - Queen Size / Manual Flat
    • SR-MH-FC-Q - Queen Size / Manual Hi-Lo
    • SR-ME-FC-Q - Queen Size /e Manual Electric
    • SR-HL-FC-Q - Queen Size / Hi-Lo
    • SR-BB-FC-F - Full Size / Fixed with Bunkie Board
    • SR-BX-FC-F - Full Size / Fixed with Box Spring
    • SR-MP-FC-F - Full Size / Manual Plus
    • SR-PL-FC-F - Full Size / Plus
    • SR-MF-FC-F - Full Size / Manual Flat
    • SR-MH-FC-F - Full Size / Manual Hi-Lo
    • SR-ME-FC-F - Full Size / Manual Electric
    • SR-HL-FC-F - Full Size / Hi-Lo

    Order an SleepSafe Dual View Extension Tall Safety Bed today from MobilityParadise.com. Free shipping + free gifts on all of our SleepSafe Safety Beds. Buy today and get a discount, free shipping, and a free gift!


    Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST. 

    DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.

    COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

    Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

    Mobility Paradise Shipping time Delivery Info Policy By Brands

    SHIPPING

    1. The cost of shipping a SleepSafe® Beds, LLC bed order is included for all shipments within the 48 contiguous states. 2. As a service to our Customers, SleepSafe® Beds, LLC will provide a quote, upon request, for the shipping of orders that do not meet standard criteria. i.e. part orders that are not covered by the 1st year warranty; orders that need to be shipped to Alaska, Hawaii, or Canada, etc. 3. Ownership of the product transfers to the Customer upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and claims for freight damage must be made upon receipt. 4. Freight claims must be filed directly with the selected carrier by the Customer. The Company is not responsible for a Customer’s own, or third-party, freight damage when transporting to their Customer as a distributor of the Company’s pr

    DELIVERY / SETUP FOR SLEEPSAFE® BEDS 1. The Company works with its Customers, typically Durable Medical Equipment (DME) providers across the United States and Canada to deliver, assemble and install its bed products. 2. SleepSafe® Beds are to be installed following the specific, enclosed instructions that accompany the bed at delivery. The complete and correct assembly is necessary for the safety of the person using the bed. It is important to carefully inspect the finished assembled bed for accuracy. 3. The following information is designed as a checklist for our partners to review before the Company’s products are delivered. a) The property of the shipping location must be in suitable condition to allow delivery. b) The property must be free from any relevant health and safety hazards. Any flooring, carpeting, electrical, plumbing, or additional work in the areas where items are to be delivered must be completed. c) There must be adequate space within the property to deliver and install the bed. d) Customers are responsible for checking the dimensions of items ordered to ensure there is adequate space for access in elevators, staircases, hallways, and doorways. e) Assure there is enough space where the bed is to be assembled. f) All staircases and lifts to be used for access to the property must be accessible and available throughout the scheduled delivery time. g) If the delivery personnel believe the delivery of an item may cause damage to the item or property or infringe Health & Safety regulations, they will inform the Customer. In such circumstances, SleepSafe® Bed, LLC will not be liable for any damage to the item or the Customer's property during installation. We reserve the right to decline or complete the delivery. Further charges may be incurred for a second delivery.

    Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

    Order Confirmation:

    • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
    • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
    • If your item is on backorder or unavailable, we will reach out to you via email.
    • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

    Order Shipment:

    • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
    • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.

      Damages:

      • Please inspect the packaging of your items when they arrive.
      • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
      • If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.

      Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.

        Cancellations & Refunds:

        • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
        • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
        • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

        Backorders:

        • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
        • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
        • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
        • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

        This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

        Important Freight LTL Shipment

        1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
        2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
        3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
        4. Please make sure the phone number you entered at checkout is a good number to contact you at.
        5. Don't screen your calls until your item has been delivered. 
        6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
        7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

        How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

        • Carton damage requires visual inspection of contents of the unit. 
        • Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately. 
        • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
        • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

        Carton packaging has excessive damage with the exposed product:

        • Refuse shipment
        • Sign carrier paperwork: “Carton damaged and refused”
        • Notify Mobility Paradise immediately.

        If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.

        MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

        Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

        Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

        • You must notify us of your intent to return within 30 days of the delivery date.
        • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
        • We will refund the product price minus any applicable fees and charges.
        • Original shipping charges are non-refundable.
        • Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
        • You are responsible for any return shipping charges.
        • Refunds will be applied to the same payment method used when the original purchase was made.

        The Following Cannot Be Returned

        • Products that are eligible for parts under manufacturer warranty
        • Products that have had their original manufacturer packaging opened
        • Products that have been out of their original manufacturers' packaging

        It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

        If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

        All return requests must be submitted in writing and sent to support@mobilityparadise.com

        *Exclusions

        Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

        Mobility Paradise Returns Policy By Brands

        SleepSafe® Beds, LLC manufactures each bed as it is ordered. We ensure that the bed we ship correctly matches the Customer’s sales order. Each bed is carefully packed to reduce the chance of any damage during shipping. We may accept returns if the Customer has mistakenly ordered the wrong bed. It is highly recommended that the bed is returned to us in its original, palleted condition. Returns will be handled on a case by case basis and may incur additional shipping cost and restocking fee. Prior to ordering a bed, we encourage the bed recipient to carefully review the sales order with their DME provider to insure accuracy. If you have any questions, please contact us. Also, if you mistakenly ordered the wrong bed MODEL, there may be a “conversion kit” available. please contact us to discuss your options. Once a bed has been ordered, manufactured and shipped, it can only be returned for the following reasons: In the event a bed is damaged during shipping: Please record any damage on the receiving slip and immediately contact us, before the delivery driver leaves. We may ask you to refuse the entire shipment, depending on the extent of the damage. We will promptly ship new parts to replace the damaged parts. If the bed is a total loss, we will expedite the shipment of a new bed to replace it. We are not responsible for damages once you have signed to receive your bed.

        In the event SleepSafe® Beds, LLC ships a bed that does not agree with the sales order confirmation:

          1. We will quickly ship the correct bed and arrange to have the incorrect bed shipped back to us at our expense.
          2. Please check the packing slip before unpacking the pallet. Match the packing slip to your sales order. Carefully check for damaged packages.

        In the event a SleepSafe® Bed needs a replacement part.

        1. If a part becomes damaged or defective, we will ship you the replacement. If covered by warranty, there will be no charge. If not covered by warranty, a quote will be issued for the cost of shipment.
        2. If we need to request the return of a part, for quality analysis, etc., we will send a pre-paid shipping label for its return, along with the replacement part, or we will email the shipping label for you to return the part to us.
        3. We do not issue a “Return Authorization” tag for parts that have failed or have become obsolete. The parts need to be removed from the Customer’s premises and disposed of properly.

        RETURN PROCEDURE

        • All return requests must be submitted in writing and sent to support@mobilityparadise.com
        • If your return is approved you will receive an email from us with return instructions.
        • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
        • We recommend taking a picture of the package and/or the item before shipping.
        • Ship the package.  We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
        • Please provide us with the tracking number.
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

          QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

          CANCELLATIONS

          All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

          Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

          If your order has not been shipped yet, this is the only fee you will incur.

          If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

          Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

          The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

          PRE-ORDERS

          We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. 

          If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

          If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

          If you don't want an alternative product, you can cancel your order without any cancellation fee.

          If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

          If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

          If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

          Thanks for your understanding.

          QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

          DAMAGED MERCHANDISE

          In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

          EMAIL: SUPPORT@MOBILITYPARADISE.COM

          DEFECTIVE MERCHANDISE

          Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

          EMAIL SUPPORT@MOBILITYPARADISE.COM

          PLEASE READ!

          It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

          In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

          If we received the item damaged you may file a claim with your shipping company.

          If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

          Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

          Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

          We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card. 

          We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

          To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

          Our 100% Price Guarantee has some limitations:

          • You must purchase the item from our website before requesting your Price Match Guarantee
          • Promotions such as rebates and "buy one, get one free" offers are not eligible
          • The item must be in stock on the competitor's website
          • The competitor must be an online store, they may not have a retail location
          • The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
          • The competitor must be an Authorized Retailer of the product in question
          • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 
          If you want to check if we can price match a product before you place your order, please contact us. 

          The Following Brands Are Excluded:

          Welcome to Mobility Paradise

          We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub

          We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis. 

          What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our  Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

          Our Commitment To You

          • World-class customer service.
          • FREE shipping to the lower 48 USA on every order.
          • Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
          • We guarantee that our prices are the lowest online.
          • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!  

          Our Mission: "To Help You Get Mobile and Stay Happy"

          At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house. 

          We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met. 

          We provide the following value-added benefits with every order:

          • 100% Secure Shopping
          • We Value Your Privacy
          • Trusted Brand Names
          • Authorized Online Dealer
          • Best Return Policy
          • Free Shipping Every day
          • Low Price Guarantee
          • Satisfaction Guarantee
          • Courteous Sales Experts

          Worried About Price?

          • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
          • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
          • We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

          We understand buying a Mobility ScooterElectric ScooterElectric WheelchairPatient Care ProductWheelchairOxygen ConcentratorLift ChairSaunaSteam ShowerMassage TableExercise EquipmentElectric BikeMassage Chairor a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.

          Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.

          How We Give Back To The Community

          We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.

          We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.

          Meet The Founder

          The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood. 

          Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.

          Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

           

          Our Customer Support Team

          Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA. 

           

          Our Warehouses

          Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages. 

           

          How To Contact Us

          You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.

          You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."

          You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.

          You can write to us: 

          MOBILITY PARADISE LLC
          9783 E 116th St, Ste. 1047
          Fishers, IN 46037-2822 United States

          We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

           

          If you want to learn more about Mobility ScootersElectric ScootersElectric WheelchairsPatient Care ProducrsWheelchairsOxygen ConcentratorsLift ChairsSaunasSteam ShowersMassage TablesExercise EquipmentElectric BikesMassage Chairsand Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.

          Subscribe to our YouTube channel

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          Follow us on Pinterest


           

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          If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

          Mobility Paradise Warranty Policy By Brands

          Important Note
          Safety rails are intended to hinder or discourage the possibility of roll-out. This product does not take the place of proper client supervision and monitoring. Any modification to the product or its components will void the warranty and render the product incapable of fulfilling its intended purpose.

          Full One-Year SleepSafe® Bed Warranty
          The SleepSafe® Bed is warranted against defects in workmanship or materials for a period of one year from the date of purchase. Sleep Safe Beds, LLC will repair or replace any defective part at no cost to the purchaser if the shipping of the part is within the continental United States.

          Limited Five Year SleepSafe® Bed Warranty
          During the second through fifth years from the date of purchase, SleepSafe Beds, LLC will replace any part found to be defective. Purchaser shall pay all service and shipping costs related to the replacement of the defective part.

          Terms and Conditions for SleepSafe® Bed Warranty
          A SleepSafe® Bed is expressly prescribed for a single user. This warranty will cover the bed for this user only. Warranty coverage beyond this use is handled on a case by case basis. This warranty applies to normal use and does not cover any damage caused by excessive wear, abuse, misuse, mishandling or modification of the product.

          Maintenance
          Periodic checks of the tightness of all fasteners are recommended for product stability and safety. Clean with water and mild detergent using a soft cloth. Avoid abrasives and solvents.


          SleepSafe® Bed Mattress Warranty Information
          All SleepSafe® Bed models are shipped with a CertiPUR-US® memory foam mattress with gel infused technology. This support surface provides optimized pressure redistribution rapid heat dissipation and increases in breathablity compared to standard foam. Memory foam infused with gel polymers is designed for patient comfort as well as clinical superiority. Benefits include: reduced incidence of pressured ulcers  by channeling heat away from the body significantly faster than standard foam, virtually eliminating perspiration moisture. The mattresses are water resistant, but are not waterproof.

          Full One-Year Warranty for SleepSafe® Bed Mattress
          Full one year warranty from date of purchase. SleepSafe® Beds, LLC will replace the mattress due to a defect in the materials and workmanship of the mattress, at no cost to the purchaser.

          Limited Five Year Warranty for SleepSafe® Bed Mattress
          During the second to fifth year, SleepSafe® Beds, LLC will replace the mattress due to a defect in the materials or workmanship of the mattress, with the shipping costs to be paid by purchaser.

          Terms and Conditions for SleepSafe® Bed Mattress Warranty
          Any breakdowns or deterioration of the product caused by factors other than a defect in the materials and workmanship of the mattress, such as repeated exposures to bodily fluids by incontinence, are not covered by this warranty.

           

          Questions & Answers

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          Customer Reviews

          Based on 3 reviews
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          (3)
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          S
          Stanley V.
          Great Strong Safety Bed

          I thought this is a great safety bed. It is strong and has great solid wood quality. I am 170 pounds and I tested the top bed for a week before I let my 6-year-old son sleep on it and I have no problem. My wife and I together weighted over 300 pounds tested the bottom bed for a week and we have no problem either.

          M
          Marvin B.
          Absolutely Beautiful

          Went together easily and looks exactly as pictured. Feels strong and safe.

          G
          Gary S.
          Sturdy bed!

          Excellent bed, very sturdy, and great quality.

          SleepSafe Dual View Extension Tall Safety Bed

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