Samebike MY-SMS26 48V/8Ah 350W Electric Mountain Bike

Have a Comfortable Commute with this Electric Bike!

Travel the streets in style and be comfortable with the Samebike MY-SMS26 Electric Bike! This bike features a suspension fork and a standard mountain bike geometry that is comfortable for beginners. It is perfect as a first-time electric bike and ideal for beginners who are just getting started with electric-powered rides. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride electric bicycles.

Comfortable for Long Journeys

Nothing is ‘too far’ or ‘too hilly’ for this great bike. The MY-SMS26 Electric Bike is the perfect bike for riders looking for a ride that is comfortable and easy to operate. It comes with a weather-resistant aluminum frame that makes it rigid and lightweight. 

The bike has a somewhat relaxed geometry frame, making it long rides and touring so much fun. Looking at its price, the Samebike MY-SMS26 is among the best electric bikes for sale today. It is available in beautiful white and black colors.

Go Uphill and Speed on the Pavement!

The MY-SMS26 urban bike is designed for easy riding. The bike comes with a 350-watt electric motor that can clock up to 18.6 miles per hour and climb slopes up to 15 degrees. With the pedal assist, you will have no problem biking on rough roads or riding uphill.

The hub motor design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a lithium battery pack, so you can undertake uphill routes without losing power.

Save the Environment with Electric Bikes

Electric-powered bikes are less polluting than cars and motorcycles. Because it is electric, it is very quiet and has no emissions. The carbon footprint of production and daily use of electric-powered bikes are far lower than those with combustion engines. Widespread use of e-bikes means lesser dependence on fossil fuels that can help with global warming and reduce toxic fumes in the air we breathe.  

Cut Your Commute!

Electric bicycles are awesome whether you live in the city, suburbs, or rural areas. Because it is a bike, you can use it on bike lanes, alleys, and on empty sidewalks to avoid city traffic. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weight is 66.1 lbs. so it is easy to pedal. It is an ideal ride for round trips or reaching spots in the city. Have your daily dose of exercise while avoiding city traffic to get to your destination quickly. Purchase the Samebike MY-SMS26 E-Bike here at Mobility Paradise!

  • If you want a gorgeous electric bike made for beginners, the Samebike MY-SMS26 is for you. It is ideal for long trips and commuting, and it offers a good balance of comfort and rideability. You will love its classic mountain bike geometry with decent features made for daily commuting. 
  • The Samebike MY-SMS26 Electric Bike comes with a powerful 48-volt, 350-watt electric motor that can clock 18.6 mph. You can climb steep hills up to 15-degree slopes and achieve good speeds on the road to cut your commute. The motor is located inside the rear wheel hub, which puts the torque directly on the ground. Expect the bike to have no problem riding uphill or rolling on rough roads.
  • The bike comes with an 8 ampere-hour battery pack and an astounding range of up to 49 miles (on assist, 24.8 kilometers on pure electric), so it has more range than the competition. The battery pack is made of 18650 lithium cells hidden inside the bike frame for a seamless look. 
  • You can use this bike for commuting or round trips. This affordable bike comes with a beautiful frame and 26-inch wheels with alloy rims for a gorgeous, sporty look. The bike comes with a front fork suspension that helps soften the ride and absorb the shocks caused by riding on rough terrain. 
  • Have no problems traveling with the thumb throttle, which is easy to use and promotes better balance while riding. The MY-SMS26 has five levels of intelligent assist, so you can choose to go faster or cover more ground. See everything you need to know by looking at the equipped LCD screen. 
  • It comes with essential parts you expect to find in a classic mountain bike. The MY-SMS26 comes with straight handlebars, aluminum guards on the crankset to protect the chainring and high-quality handlebar grips. The bike comes with a premium Shimano with seven gears for conquering steep roads. 
  • The Samebike MY-SMS26 bike is made for durability. The frame is made of 6061 aluminum alloy that is lightweight and rigid enough to withstand the rigors of daily use. Even the brake levers and the crankset are made of aluminum, so these components will not rust.
  • For its price, the bike has a full-suspension setup and mechanical disc brakes for improved stopping power. Because it has an electric motor, you will have no problem riding over bumps and curbs. The Samebike MY-SMS26 Electric Bike is perfect for commuting and everyday mobility.

A Gorgeous Electric Bike for Cruising the Streets!

Do you need a capable electric bike for the city commuting to work or school? Are you looking to have something usable for high-traffic, urban environments? If you want a bike that can handle various surfaces, the Samebike MY-SMS26 Electric Bike is for you. It has a classic mountain bike frame that is easy to propel. Most riders have ridden mountain bikes and find them easy to ride. The MY-SMS26 comes with a 48-volt 350-watt electric motor with five levels of electric assist, so you can travel comfortably and not get drenched in sweat. 

Enjoy traveling around the city with the front fork and a set of sporty 26-inch alloy rims that makes the ride super smooth. It comes with an 8 Ah battery pack that gives it an excellent range of 49 miles, so you can safely use it for round-trip commutes. 

Excellent Dimensions

When assembled, the frame size of the Samebike MY-SMS26 electric bike measures 66.9” inch L x 41.3” H. The bike weighs 66.1 lbs with batteries. The front and rear tires measure 26 inches in diameter. There is a USB outlet in the battery pack for charging your phone. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to four hours before using the bike.

The MY-SMS26 bike is powered by a 48-volt lithium battery pack with an 8 Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the brakes and inspect the tires. Check every component of the bike before using it. 

Equipped with Essentials Right Out of the Box!

The Samebike MY-SMS26 City Bike is designed to be used right out of the box, save for some minor assembly. It comes with included features that you will need for the ride. An LCD screen in the center of the handlebars shows the battery level, speed, miles traveled, and pedal assist level. No more guesswork and fear of suddenly losing power when riding the bike!

You can safely use this bike for daily travels. The brake levers are made of aluminum, the crankset is made of heavy-duty aluminum, and the frame itself is made of durable 6061 aluminum alloy, so there are fewer issues of rust in the long term. Even the battery pack is made of high-quality 18650 cells, which have strong output and a lot more life cycles than lead batteries.

Make Life Better. Ride a Samebike Electric Bike Now!

Electric bicycles are the way to go for an active and sustainable lifestyle. It has been proven that riding two wheels allow people to achieve physical activity levels, especially those who aren’t fit enough for exercise. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas. 

If you are looking for well-designed electric bikes that will not break the bank, get Samebikes. We always dream of living in a low-carbon world. To do that, we make electric bikes for the average rider who wants a durable bike enough to withstand the rigors of everyday commute. Our bikes have UL, MSDS, UN38.3, and CE certifications, plus we offer excellent customer service. Get amazing deals plus tons of freebies when you purchase this Samebike MY-SMS26 Electric Bike here at Mobility Paradise!

 

Specifications

Size & Fit

Product Video

    Order a Samebike MY-SMS26 48V/8Ah 350W Electric Mountain Bike today from MobilityParadise.com. Free shipping + free gifts on all of our Samebike Electric Mountain Bikes. Buy today and get a discount, free shipping, and a free gift!


    Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST. 

    DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.

    COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

    Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

    Mobility Paradise Shipping time Delivery Info Policy By Brands

    UniEbike Samebike

    Shipping Area

    UniEbike offers free FedEx/UPS Ground shipping on dropship orders in the contiguous 48 States only. Orders that ship to Alaska, Hawaii, or any other territories or jurisdiction outside of the contiguous United States will be invalid. Scooters are delivered by truck.

    Processing Time

    Within 24 hours after the order is placed, the item will be handed to the carrier and the shipping label will be created. The package will be processed by the carrier within 2 business days after being picked up. Processing time for trucking delivery cost 3 days longer. Orders will not be processed on Weekends or Statutory Holidays.

    Delivery Time

    It's our goal to make sure your order is processed quickly and efficiently. All products are shipped from Chino, CA. It costs 3 - 10 business days for delivery depends on the destination. Delivery time for trucking delivery costs 3-7 days longer. Please note that the delivery may be affected by force majeure and be delayed.

    Track your order

    An email with tracking details will be sent when your item is dispatched so its journey can be followed.

    For any reasons you don't receive this email or for more shipping information, please contact us.

    Note

    -Pre-ordering products are not applied to the above terms, the estimated date of shipment will be listed in the product title and description.

    -There is a risk for orders shipped to APO addresses. If you have your bike sent to an APO address and it is refused and you wish to cancel your order, a restocking fee may be applied.

    -UniEbike will not be responsible for goods damaged, lost, or stolen due to handling by the third-party carrier after the goods are out of the warehouse.

     

    GZ Samebike

    Orders Processing Time

    We take 1~2 business days for processing orders and upload the tracking number within 48 Hours.

    Shipping Time

    The shipping time usually takes 5-7 days business days, depending on local delivery speed and weather, which we cannot fully control.

    When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.

    Total Delivery Time = Processing Time + Shipping Time

    Cancellation

    Once your order has been paid, you need to cancel your order within 8 hours before our warehouse handles your order. We do not offer cancellation once parcels have been sent out. If you are canceling before work has begun, then we will refund your payment in full via whichever payment method you used.

    Signatures Required

    Shipments containing e-bikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

    Shipping Carriers

    Samebike ships using DPD in EU , FedEx and USPS in USA, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

    Refused Shipments – Flat Fee

    If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.

    COVID-19 Notice

    Please note that during this special period, our shipping times may be longer than indicated as the changing COVID-19 restrictions have affected our delivery services. Please know that our fulfillment teams will continue to send products daily as we have taken extra precautions to ensure their safety. Thank you so much for your patience and understanding.

    If your country is not within our shipping scope, please contact us.

    Should you have any questions, do not hesitate to Contact Us.

    Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

    Order Confirmation:

    • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
    • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
    • If your item is on backorder or unavailable, we will reach out to you via email.
    • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

    Order Shipment:

    • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
    • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
    • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
    • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.

      Damages:

      • Please inspect the packaging of your items when they arrive.
      • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
      • If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.

      Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.

        Cancellations & Refunds:

        • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
        • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
        • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

        Backorders:

        • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
        • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
        • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
        • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

        This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

        Important Freight LTL Shipment

        1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
        2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
        3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
        4. Please make sure the phone number you entered at checkout is a good number to contact you at.
        5. Don't screen your calls until your item has been delivered. 
        6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
        7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

        How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

        • Carton damage requires visual inspection of contents of the unit. 
        • Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately. 
        • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
        • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

        Carton packaging has excessive damage with the exposed product:

        • Refuse shipment
        • Sign carrier paperwork: “Carton damaged and refused”
        • Notify Mobility Paradise immediately.

        If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.

        MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

        Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

        Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

        • You must notify us of your intent to return within 30 days of the delivery date.
        • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
        • We will refund the product price minus any applicable fees and charges.
        • Original shipping charges are non-refundable.
        • You are responsible for any return shipping charges.
        • Refunds will be applied to the same payment method used when the original purchase was made.

        The Following Cannot Be Returned

        • Products that are eligible for parts under manufacturer warranty
        • Products that have had their original manufacturer packaging opened
        • Products that have been out of their original manufacturers' packaging

        It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

        If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

        All return requests must be submitted in writing and sent to support@mobilityparadise.com

        *Exclusions

        Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

        Mobility Paradise Returns Policy By Brands

        UniEbike Samebike

        1.No e-bike returns or e-bike replacements after 15 days of receiving.

        2.Any e-bike returns or replacements should be authorized by Uniebike in advance via emails.

        3.The damages caused by transportation like scratches, defective parts are NOT justifications for returns.

        4.Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.


        5.The customer should return the original package with the returned label provided by Uniebike. Or Uniebike will NOT be responsible for any missing items or damages during the shipment.

        6.The customers can return the items by themselves or get a return label via emails from Uniebike after being authorized.

        7.Returned items must keep the original packaging.

        • The box must be sealed.
        • The e-bike and its outer packaging must NOT be damaged.
        • Accessories and parts should NOT be missing.

        8.Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.

        9.Please provide Uniebike with photos of the original package before shipment. Uniebike will have to check the status of the original package.

        10.The customer should ship the returned item within 72 hours after Uniebike provide a return label. Or the return will be deemed as canceled by the customer.

        11.While returning the e-bike, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton.

        12.Please select the signature service when sending back to prevent the returned e-bike from being lost. Uniebike will send pictures or videos to the customers when signing the returned items.


        REFUNDS

        1.Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.

        2.If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.

        3.Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.

        4.If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.

        5. Please understand that customers should subject to Restocking Fee.

        6.Refunds will not be issued to customers before the returned items are confirmed received and inspected.

        7.After we confirm receipt of your returned items, we will send an email notification and refund. 

        Non-returnable items:

        Battery

        Special orders 

        Sale items

        Gift cards 

        Gifted order

        Refunds, Exchanges, and Store Credits

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

        If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. 

        Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us

         

        GZ Samebike

        Returns Policy; Restocking Fees

        Returns, Refunds, and Restocking Fees. Samebike believes in the quality of its products and wants you to shop with confidence.  Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and e-bikes sold by Samebike.

        • Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee, but shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally. 
        • Returns of New and Unused Items Outside the 14-Day Window. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the delivery and return shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price.

        Refused Shipments – Flat Fee

        If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.

        Refunds, exchanges, and store credits

        Once a return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

        If the return is approved, then the refund, exchange, or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.

        Late or missing refunds

        If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please email us.

        RETURN PROCEDURE

        • All return requests must be submitted in writing and sent to support@mobilityparadise.com
        • If your return is approved you will receive an email from us with return instructions.
        • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
        • We recommend taking a picture of the package and/or the item before shipping.
        • Ship the package.  We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
        • Please provide us with the tracking number.
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

          QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

          CANCELLATIONS

          All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

          Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

          If your order has not been shipped yet, this is the only fee you will incur.

          If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

          Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

          The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

          PRE-ORDERS

          We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. 

          If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

          If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

          If you don't want an alternative product, you can cancel your order without any cancellation fee.

          If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

          If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

          If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

          Thanks for your understanding.

          QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

          DAMAGED MERCHANDISE

          In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

          EMAIL: SUPPORT@MOBILITYPARADISE.COM

          DEFECTIVE MERCHANDISE

          Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

          EMAIL SUPPORT@MOBILITYPARADISE.COM

          PLEASE READ!

          It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

          In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

          If we received the item damaged you may file a claim with your shipping company.

          If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

          Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

          Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

          We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card. 

          We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

          To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

          Our 100% Price Guarantee has some limitations:

          • You must purchase the item from our website before requesting your Price Match Guarantee
          • Promotions such as rebates and "buy one, get one free" offers are not eligible
          • The item must be in stock on the competitor's website
          • The competitor must be an online store, they may not have a retail location
          • The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
          • The competitor must be an Authorized Retailer of the product in question
          • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 
          If you want to check if we can price match a product before you place your order, please contact us. 

          The Following Brands Are Excluded:

          Welcome to Mobility Paradise

          We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub

          We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis. 

          What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our  Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

          Our Commitment To You

          • World-class customer service.
          • FREE shipping to the lower 48 USA on every order.
          • Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
          • We guarantee that our prices are the lowest online.
          • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!  

          Our Mission: "To Help You Get Mobile and Stay Happy"

          At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house. 

          We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met. 

          We provide the following value-added benefits with every order:

          • 100% Secure Shopping
          • We Value Your Privacy
          • Trusted Brand Names
          • Authorized Online Dealer
          • Best Return Policy
          • Free Shipping Every day
          • Low Price Guarantee
          • Satisfaction Guarantee
          • Courteous Sales Experts

          Worried About Price?

          • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
          • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
          • We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

          We understand buying a Mobility ScooterElectric ScooterElectric WheelchairPatient Care ProductWheelchairOxygen ConcentratorLift ChairSaunaSteam ShowerMassage TableExercise EquipmentElectric BikeMassage Chairor a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.

          Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.

          How We Give Back To The Community

          We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.

          We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.

          Meet The Founder

          The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood. 

          Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.

          Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

           

          Our Customer Support Team

          Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA. 

           

          Our Warehouses

          Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages. 

           

          How To Contact Us

          You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.

          You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."

          You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.

          You can write to us: 

          MOBILITY PARADISE LLC
          9783 E 116th St, Ste. 1047
          Fishers, IN 46037-2822 United States

          We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

           

          If you want to learn more about Mobility ScootersElectric ScootersElectric WheelchairsPatient Care ProducrsWheelchairsOxygen ConcentratorsLift ChairsSaunasSteam ShowersMassage TablesExercise EquipmentElectric BikesMassage Chairsand Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.

          Subscribe to our YouTube channel

          Like us on Facebook

          Follow us on Pinterest


           

          If you're considering getting a mobility product but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry. 

          We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval. 

          Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness. 

          You'll usually get a decision within seconds and be able to purchase that brand new mobility product of your dreams right from our website shipped directly to your door as fast as 3-10 business days.  You have three options for financing: Paypal, Klarna, and Shop Pay Installments.

          What types of financing options does Klarna offer?

          How to apply for Klarna financing?

          1. On product page select Add to Cart.

          2. On shopping cart page select Secure Checkout.

          3. Fill out form with your personal information.

          1. Select Continue to shipping method.

          2. Select your preferred Shipping method.

          3. Select Continue to payment method

          4. Select Slice it. Pay over time with Klarna.

          5. Select Complete Order.

          1. Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)

          Examples

          or 


          1. Click Place Order.

          1. Fill out form.

           

          1. Click Continue. 

           

          1. Know instantly if you are approved for financing with Klarna.
          2. Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
          3. Contact Klarna customer service at any time with questions about your purchase.
          4. Contact support@mobilityparadise.com or (800) 674-3815 if you have any questions. We are happy to help! :)

          What types of financing options does Paypal offer?

          The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Mobility Paradise an exclusive deal to get financing for any Mobility Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS! 

          PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

          If applying for Paypal Credit you will need to have a Paypal account or create one.

          PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

          The financing lasts for 6 months and is only valid on approved credit. 


          How Do I Apply for Paypal Financing?

          (Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

           ** OR you will receive an instant denial. Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness. 

           

          What Is The Option To Pay In Installments on  Shop  Pay?

          When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
           
          How It Works:
           
          1. Add items to your cart.
          2. Check out with Shop Pay.
          3. Choose to pay in 4 installments.

           

          Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

           

          Buy now, pay later with Shop Pay

          When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*
           

          FAQs about Shop Pay Installments

          Are there late fees?

          No, there are no late fees if you miss a scheduled payment.


          What if I make a return on a purchase made through Installments with Shop Pay?

          If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

          • A smaller payment balance on the final payment
          • Less future payments on the remaining loan balance

          If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

          Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

          The installments option on Shop Pay is available on debit and credit cards.

          Have more questions?

          If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

          Mobility Paradise Warranty Policy By Brands

          UniEbike Samebike

          UniEbike provides warranty and after-sales service for any defects in materials and workmanship of the electric bicycles sold within one year after the dealers and drop-shippers receive the goods.

          We do NOT directly provide warranty or after-sales service for customers who purchased products from our dealers and drop-shippers.

          Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, display, kickstand, reflectors, battery, and hardware. The battery warranty does not include damage from power surges, use of 3rd party charger, improper maintenance or other such misuses, normal wear, or water damage (including rust). Necessary precautions must be taken to ensure the bike and battery are not exposed to severe weather conditions. Exposure to very wet, hot, or cold conditions may void the warranty. Stolen bikes are not covered under warranty.

          This Limited Warranty does not cover:

          1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
          2. Defects or damage caused by private modification;
          3. Scratches, dents, and cosmetic damage, unless caused by UniEbike;
          4. Products that have the serial number or the bar code removed, defaced, damaged, altered, or made illegible;
          5. Ordinary wear and tear do not result from defects in workmanship or materials. Wear and tear can be assessed by UniEbike. Parts not typically covered include but are not limited to:
            • Brake Pads
            • Rotors
            • Spokes
            • Tires/Tubes
            • Chains
            • Chain Rings
            • Cassettes
            • Crankset
            • Parts compromised due to corrosion due to the elements (moisture, heat, etc).
            • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
            • Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods.
          1. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by UniEbike with the Products.
          2. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
          3. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
          4. Goods damaged, lost, or stolen due to the handling by the third-party carrier after the goods are out of the warehouse.

          The warranty policy is limited to parts replacement. Labor charges for part replacement or changeover are not under warranty. You will NOT be refunded as compensation for your time or efforts in replacing damaged parts.

          Replacement parts will not be sent until photographic evidence has been provided to UniEbike. Lectric eBikes may request additional documentation (such as video) to accurately diagnose the problem and process the warranty claim. DETERMINING WHETHER DAMAGE OR DEFECT TO AN E-BIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE AT THE SOLE DISCRETION OF UniEbike.

          Most warranty parts are fulfilled 3-10 business days after the request is put into our system by a customer service representative. Warranty parts are sent using USPS, FedEx, or UPS depending on the size of the part. Warranty parts will not be expedited.

          For warranty services, please contact UniEbike online support by email.

          UniEbike reserves the right to change its warranty at any time and without notice.

           

          GZ Samebike

          The specific warranty covering your Samebike bicycle is governed by the law of the country in which it was purchased and applies only to bicycles purchased from Authorized Samebike Retailers or directly from Samebike.
          Samebike Limited Warranty And Policy On REPLACEMENT PROCEDURES & RESPONSIBILITIES

          1. 14-Days Money Back: For 14 days after the date of purchase, return your Undamaged / Unused SameBike product and receive a refund.

          2. 1-year Warranty: We offer 1-year warranty for the bike and battery.

          What if I bought a second-hand Samebike?

          You can enjoy the warranty only if(not optional):

          1. The 1-year package hasn't expired since the initial owner has received it

          2. You have the initial owner's name & the initial order number.

          What if my bike was stolen?

          We are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you're not riding.

          SameBike Bike 1-Year Warranty

          All bikes are covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects. (All free Accessories are not covered by warranty service)

          The 1-year warranty would be started since the initial owner has received it.

          Replacement Procedure

          Samebike will replace any and all component that is deemed to be defective or damaged (including damage incurred during shipment) without user error.

          1: Claims

          Proof of purchase and photos or videos of the damaged product is required with any warranty request. Before making a warranty claim, we suggest that you contact us as there may be a simple fix for your problem. Valid warranty claims will be processed through Heybike within 1 year of initial purchase.

          Samebike will not replace any part without first seeing photos or video of the damaged product. The customer needs to provide us with evidence by email.

           2: Shipping Damage Claims

          In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us and provide us with photo or video proof.

          All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

          NOTICE: We will not accept Shipping Damage Claims later than 7 days from receipt of products.

          Frame

          SAMEBIKE Ebike frames are covered by a replacement warranty for 1 year.

          This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized Heybike.

          Samebike reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Heybike.

          Frame issues that are excluded from this warranty include but are not limited to:

          • Corrosion
          • Paint fade, scratches, impact marks
          • Impact damage
          • Non-reversible modification (drilling/welding)
          • Chain guard mount to the frame if applicable

          Batteries

          Samebike batteries are covered by a 1 year prorated warranty.

          During 1 year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
          After the first 1 year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 1-year warranty based on the pro-rated purchase date.

          No cash reimbursement will be made.

          Batteries can be assessed and found defective only by directly by samebike.

          This Limited Warranty does not cover

          • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
          • Scratches, dents, and cosmetic damage, unless caused by Heybike;
          • Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible;
          • Ordinary wear and tear;
          • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybike with the Products;
          • Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
          • Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
          • In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage;
          • Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
          • Where any of the seals on the battery are broken or show evidence of tampering;
          • Where the Battery has been used in equipment other than the Bike for which it is specified;
          • The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend you to use a battery of other brands on Heybike e-bike, although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, there may be incompatible situations leading to damage to our motors and displays.

          Parts & Components

          Original samebike parts & components are covered by a 1-year limited warranty. (When all the spare parts for warranty are sent to the customer, the customer needs to bear the freight.)
          This Limited Warranty does not cover:

          1. Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Heybike. Parts not typically covered include but are not limited to:

          •  Brake Pads
          •  Rotors
          •  Spokes
          • Tires/Tubes
          • Chains
          • Chain Rings
          • Cassettes
          • Crankset

          Parts compromised due to corrosion due to the elements (moisture, heat, etc).

          • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
          • Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
          • Labor charges for part replacement or changeover.
          • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
          • Scratches, dents, and cosmetic damage not caused by Heybike.
          • Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
          • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybike with the Products.
          • Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
          • Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

          How to make a warranty claim

          If you believe your Samebike has a warranty issue, please contact our customer support team for instructions on how to proceed

           

          Questions & Answers

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          Customer Reviews

          Based on 4 reviews
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          C
          Charlie A.
          Pretty good for the price!

          I just received the bike a few days ago, and I'm happy I decided on it because it's quick, reliable, and it looks great!

          R
          Ronald H.
          Great bike!

          Great bike, fast and I'm 290 pounds, hopefully, will last, this was my first weekend out, over 20 miles riding in Cape May NJ!

          J
          Jeffrey V.
          Looking forward to many miles of biking pleasure!

          I had a bike shop assemble the bike ($125 ) & was happy with the result. The first ride revealed a quality bike, with no cheap parts! The front handlebar controls are well laid out & easy to reach & operate. The electric assist is powerful. The accompanying operator manual is clear & does not contain poor Chinese translations. I look forward to many miles of biking pleasure.

          J
          Jason S.
          Sturdy and Fun!

          For me, assembly took some effort but it is a nice bike. So far seems to be a great bike!

          Samebike MY-SMS26 48V/8Ah 350W Electric Mountain Bike

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