Osaki OS-Pro Alpina Zero Gravity Massage Chair
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Osaki OS-Pro Alpina Zero Gravity Massage Chair with Bluetooth Speakers and Touchscreen Tablet Remote
Enjoy Lavish Comfort and Rejuvenation with this Premium Gravity Massage Chair!
Experience true relaxation and enjoy a spa-like experience with the Osaki OS-Pro Alpina Zero Gravity Massage Chair, the luxurious but affordable massage chair featuring plenty of advanced massage features on an innovative zero-gravity reclining platform not seen in other branded massage chairs. The Osaki Alpina reclining massage chair massages your whole body from neck down to the shoulders, arms, back, lower back, upper thighs, calves, and feet down to your toes for a deep tissue massage experience like you have never experienced before. Feel rejuvenated and activate pressure spots on your shoulders and back down to the calves. Have your very own relaxing spa in your home!
Having sessions in a full body massage chair is highly recommended to those who are working out, individuals with back and shoulder issues, and those facing everyday stresses from work or school, or want to improve sleep. Ease back discomfort and painful feet each time you sit in the Osaki Alpina Massage Chair. This uniquely designed massage chair features a combination of rollers and compression air bags that perform various massage functions.
Have the opportunity to fully rest and be ready to face the next day, by having a massage session on the Osaki OS-Pro Alpina Massage Chair. Feel your back and spine decompressed with the innovative zero gravity position and the advanced S- and L-track roller system that runs from neck down to the spine and to the glutes. In addition, this massage chair also massages the arms, hands, thighs, and the calves with the massage airbags. If you are sitting or on your feet for the entire day, you will love using this chair for back relief and also relieve pain on the feet.
We understand your need for a nice looking massage chair that fits the look of your home. The Osaki Alpina Zero Gravity Massage Chair has a streamlined modern look of hardshell polymer and a luxuriously comfortable soft cover seat. This massage chair is available in beautiful black, brown, taupe, and beige colors to match your interior décor. This massage chair only needs to be installed three inches away from the wall, so it saves space.
The Osaki OS-Pro Alpina Massage Chair comes with advanced features. The massage chair has a vibrating seat and a zero-gravity position that enhances the depth of the massage and improves blood circulation. It comes with a unique hip air massage and an ache sensor, plus a large touchscreen tablet remote to change the massage styles and intensity on the fly. In addition, the chair comes with an automatic body scan.
This particular unit comes with 12 auto massage programs and six manual programs. Have the freedom to choose the exact massage style and pressure you and your housemates wanted! Many of us face unnecessary levels of stress and pressure inside or outside the home. Having a device that readily removes stress is a welcome relief in your home. The Osaki OS-Pro Alpina Full Body Massage Chair is sure to have a place in your home. You can spend a few minutes on the massage chair several times a day, or sit on the chair for a few hours as an indulgent treat after a hard week of work. This unit comes with a set of high-quality Bluetooth speakers so you can play tunes from your phone.
No special attention or procedures needed before use. Just sit on it, push the controls, and start experiencing relief. The massage chair comes with a complete set of instructions and the controls are very straightforward to use. Purchase the Osaki OS-Pro Alpina Zero Gravity Massage Chair here at Mobility Paradise now!
- Be relaxed and get the massage you need, ready to face the next day! The Osaki OS-Pro Alpina Zero Gravity Massage Chair is a great addition to your home, giving you and your family luxurious massage after a rough day at work or school, or after workouts. This luxury massage chair comes with the signature S- and L-track rollers and full body airbag massagers to work on your neck and shoulders down to your feet. The Osaki Alpina comes with several auto massage options so you can choose which one is good for you. It is a fantastic purchase you will not regret!
- Get a deep tissue massage for your back and shoulders! The Alpina massage chair sports the advanced S- and L-track massage rollers that perform several massage movements like a masseur’s hands, with five intensity levels. In addition, those rollers are placed on tracks that run the entire length of your spine, from the neck area down to the glutes. Now have your back massaged and decompressed to relieve back pain and shoulder discomfort. Enjoy a deep massage that spans your entire back!
- This zero gravity massage chair also uses a system of 22 airbags that massage and relax the body and promote blood circulation. Expect this chair to do compressing and pressure functions to the neck, shoulders, spine, back, arms, lower back, glutes, calves, and the soles of the feet. There is also a unique hip massage function and another set of airbags that massages the arms. Just sit and feel like you are in a spa!
- Have the freedom to select the massage style you want! The Osaki OS-Pro Alpina Zero Gravity Massage Chair comes with 12 auto massage programs:
- General - Briefly runs through all the massage routines.
- Spleen Digest
- Kidney Vigor - utilizes all massage techniques on the lower back area.
- Ache Sensor - uses sensors on the finger rest to detect tension, and focus the massage there to relieve the tension.
- Deep Tissue - Deep kneading massage with some tapping.
- Recovery - Kneading and tapping massage with focus on the hip and waist area.
- Wake up - a stimulating combination of tapping and knocking massage to stimulate the back.
- Sleeping - gentle tapping and some kneading to promote sleep.
- Healthy Regimen - uses several massage styles with focus on the hips, thighs, and waist area.
- Stretch - a satisfying massage initiated by inflating select airbags to grab and stretch the back, legs, and arms.
- Older Vitality - a massage regimen for the elderly that uses soft kneading and tapping on the entire back.
- Man Health - lower back massage that uses soft kneading and strong tapping.
- Woman Beauty - lower back massage that uses Shiatsu, kneading, and rolling.
- The Osaki OS-Pro Alpina Zero Gravity Chair also comes with manual massage styles; tapping, kneading, clapping, rolling, spot, partial, Swedish, and Shiatsu. Enjoy having your favorite massage techniques anytime! Note that the chair has five massage speed and five pressure selections.
- Do your legs and feet often sore at the end of the day? The Osaki OS-Pro Alpina got that covered with the thigh, calf, and foot airbags that do compression. The heel area comes with foot rollers so you can have a satisfying foot massage!
- The unit comes with a zero-gravity position that allows you to lie supine (lying horizontally face up) that eases pressure off your spine and for a desired gravity massage. Note that the massage chair also has an auto body scan that automatically maps areas of the body that locate the areas that need optimum pressure.
- The Osaki OS-Pro Alpina Zero Gravity Massage Chair is a beautiful piece that you will surely love to have in your home, featuring a luxurious look with streamlined details. The chair has a luxuriously smooth hardshell body and smooth, soft faux leather upholstered seat.
- The massage chair comes with a high-tech touchscreen remote control tablet to control and select the exact massage style you want. Nothing beats the comfort of having a proper massage in the comfort of your own home. Purchase the Osaki OS-Pro Alpina Zero Gravity Massage Chair and experience the comfort you always deserve!
Enjoy Having a Spa-Like Massage in Your Home!
Do you want to have a satisfying massage at the end of the day? Do you want some relief from certain health issues? Ease aching muscles and be rejuvenated by having a massage in the Osaki OS-Pro Alpina Zero Gravity Massage Chair. This full body massage chair is priced lower than other massage chairs, but comes with a variety of auto and manual massage functions.
The Osaki OS-Pro Alpina uses advanced S- and L-track back rollers that roll from the neck and shoulders, down along the spine and all the way to the glutes and upper hamstrings. This massage chair improves blood flow, decompresses the spine, activates the muscles, and has foot rollers for a satisfying foot massage. Use the Osaki Alpina to deep massage the shoulders, arms, forearms, the wrists, the upper back, lower back, and the glutes. The hip, thighs, calves and feet sections also have their own massage functions that are very desired at the end of a hard day at work.
Get the exact style of massage technique you wanted with the Osaki Alpina Zero Gravity Massage Chair, featuring a total of 12 auto programs and eight manual styles. The chair performs a body scan each time you seat to determine the optimum pressure you need. In addition to rollers, the chair comes with full body massage airbags and can recline to the zero gravity position for a more relaxing massage without putting pressure on your spine. Have an easy time selecting the massage style you want with its stylish touchscreen tablet remote.
Perfect Dimensions
Once set up, the Osaki OS-Pro Alpina Zero Gravity Massage Chair measures 63 inches L x 31.1 inches W x 45.3 inches H. When fully reclined, the chair measures 78.7 inches L x 35.4 inches H, and only requires to be six inches away from the wall. This model comes with overheat and power surge protection.
The full body massage chair requires home assembly. The working time of the chair is 15 minutes. The rated wattage is 220 watts and a rated voltage of 110-120v 60hz. Make sure to keep the chair free from obstacles, and also remove foreign objects on the seams, before reclining. To clean, simply wipe the surfaces with a damp cloth with a small amount of mild soap.
Don’t Go for Surplus or Cheap Massage Chairs
Many cheap electric massage chairs are neither reliable nor safe, so buying one is often hit or miss. They cannot put out the necessary pressure, are not designed for sustained use because of poor quality control or poorly-done electronics. Some cheap electric massage chairs lack even the most basic electrical safety features.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most have cheap upholstery that is not comfortable to use. Choose safety and real performance. Only massage chair brands that have years of presence in the market and have certifications.
Be Restored and Feel Better with Osaki Massage Chairs!
Having a massage chair in your home is an investment that will surely pay itself many times in terms of convenient comfort. With a lot of problems many people are facing, proper rest and rejuvenation are important so you can face another day.
The Osaki brand is a trusted name and a world leader in massage chairs. Osaki is the sister brand of Titan massage chairs, and we are based in the state of Texas, USA, and we offer an enormous catalog and nationwide service at affordable prices. Our brand is known for excellent quality and top notch customer service. We also offer a wide range of handheld massagers, foot massagers, fitness machines, and back-relief products. Get amazing deals plus tons of freebies when you purchase this Osaki OS-Pro Alpina Zero Gravity Massage Chair Full Body Massage Chair here at Mobility Paradise!
Features
- SL Track Roller Design
- Touch Screen Controller
- Bluetooth Connection for Speaker
- 12 Unique Auto-programs
- 6 Massage Styles
- Zero Gravity Position
- Foot roller
- 5 Levels of Speed, Strength & Intensity
- Auto Timer 5-30 min Options
- Hip Air Massage
- LED Chromo
- Multi Language Menu: English, Chinese, Spanish, French
- Ache Point Detecting Massage
- CURBSIDE DELIVERY
Specifications
| Product Name | Osaki Pro Alpina |
|---|---|
| Rate Voltage | 110-120V |
| Rated Frequency | 50/60Hz |
| Rated Power | 220W |
| Timer | 5/10/15/20/25/30 min |
| Dimensions(LxWxH) | Upright: 63"x31.1"x45.3" |
| Reclined: 78.7"x31.1"x35.4" | |
| Weight | Gross Weight: 285.3 lbs |
| Net weight: 236.5 lbs | |
| Length of Wire | Controller wire: 59.0" |
| Power supply wire: 70.9" | |
| Storage Condition | Storage temperature: 23°F~95°F |
| Storage humidity: 20-80RH | |
| Maximum User Weight | 260lbs |
| Maximum User Height | 6'4" |
Product Video
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Order an Osaki OS-Pro Alpina Zero Gravity Massage Chair today from MobilityParadise.com. Free shipping + free gifts on all of our Osaki Massage Chairs. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Returns & Exchanges
Please keep your original packaging for 30 days in case you choose to change your mind.
Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.
Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
The product being returned must have all the original packaging and be in new and resellable condition.
All massage chairs can be returned or exchanged within 30 days.
The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.
To prepare returns:
Get your RMA number:
Send us an email, stating that you have read our return policy to us.
You can also call us to expedite this process. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.
Call us back with the tracking number of the returning merchandise.
Product/merchandise must be insured for the possibility of damage/getting lost.
Easy Returns
Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape box securely and mark with appropriate shipping address.
We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
MOBILITY PARADISE LLC
9783 E 116th St, Ste. 1047
Fishers, IN 46037-2822 United States
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
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If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
This NON-TRANSFERRABLE Warranty is provided by Titan Chair LLC.
We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes parts costs and labor for the first year at no cost to the customer.
- This warranty includes parts costs covered for the second year at no cost to the customer.
- Structural Framework on selected products carries for three (3) years.
- The additional extended warranties includes parts and labor costs covered at no cost to the customer.
What Is NOT Covered*:
- Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
- Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
- Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
- Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
- Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
- Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
- Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
- Products used in commercial or corporate settings.
- Products purchased from unauthorized dealers.
Implied Warranty & Other Damages:
- Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
- By making a purchase, you agree that we. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
- In no case we'll be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting us.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Titan Chair, LLC Warranty Limitations and Exclusions
Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.
Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, at its sole discretion, will repair or replace any defective part within a reasonable time frame.
Osaki OS-Pro Alpina Zero Gravity Massage Chair with Bluetooth Speakers and Touchscreen Tablet Remote
Enjoy Lavish Comfort and Rejuvenation with this Premium Gravity Massage Chair!
Experience true relaxation and enjoy a spa-like experience with the Osaki OS-Pro Alpina Zero Gravity Massage Chair, the luxurious but affordable massage chair featuring plenty of advanced massage features on an innovative zero-gravity reclining platform not seen in other branded massage chairs. The Osaki Alpina reclining massage chair massages your whole body from neck down to the shoulders, arms, back, lower back, upper thighs, calves, and feet down to your toes for a deep tissue massage experience like you have never experienced before. Feel rejuvenated and activate pressure spots on your shoulders and back down to the calves. Have your very own relaxing spa in your home!
Having sessions in a full body massage chair is highly recommended to those who are working out, individuals with back and shoulder issues, and those facing everyday stresses from work or school, or want to improve sleep. Ease back discomfort and painful feet each time you sit in the Osaki Alpina Massage Chair. This uniquely designed massage chair features a combination of rollers and compression air bags that perform various massage functions.
Have the opportunity to fully rest and be ready to face the next day, by having a massage session on the Osaki OS-Pro Alpina Massage Chair. Feel your back and spine decompressed with the innovative zero gravity position and the advanced S- and L-track roller system that runs from neck down to the spine and to the glutes. In addition, this massage chair also massages the arms, hands, thighs, and the calves with the massage airbags. If you are sitting or on your feet for the entire day, you will love using this chair for back relief and also relieve pain on the feet.
We understand your need for a nice looking massage chair that fits the look of your home. The Osaki Alpina Zero Gravity Massage Chair has a streamlined modern look of hardshell polymer and a luxuriously comfortable soft cover seat. This massage chair is available in beautiful black, brown, taupe, and beige colors to match your interior décor. This massage chair only needs to be installed three inches away from the wall, so it saves space.
The Osaki OS-Pro Alpina Massage Chair comes with advanced features. The massage chair has a vibrating seat and a zero-gravity position that enhances the depth of the massage and improves blood circulation. It comes with a unique hip air massage and an ache sensor, plus a large touchscreen tablet remote to change the massage styles and intensity on the fly. In addition, the chair comes with an automatic body scan.
This particular unit comes with 12 auto massage programs and six manual programs. Have the freedom to choose the exact massage style and pressure you and your housemates wanted! Many of us face unnecessary levels of stress and pressure inside or outside the home. Having a device that readily removes stress is a welcome relief in your home. The Osaki OS-Pro Alpina Full Body Massage Chair is sure to have a place in your home. You can spend a few minutes on the massage chair several times a day, or sit on the chair for a few hours as an indulgent treat after a hard week of work. This unit comes with a set of high-quality Bluetooth speakers so you can play tunes from your phone.
No special attention or procedures needed before use. Just sit on it, push the controls, and start experiencing relief. The massage chair comes with a complete set of instructions and the controls are very straightforward to use. Purchase the Osaki OS-Pro Alpina Zero Gravity Massage Chair here at Mobility Paradise now!
- Be relaxed and get the massage you need, ready to face the next day! The Osaki OS-Pro Alpina Zero Gravity Massage Chair is a great addition to your home, giving you and your family luxurious massage after a rough day at work or school, or after workouts. This luxury massage chair comes with the signature S- and L-track rollers and full body airbag massagers to work on your neck and shoulders down to your feet. The Osaki Alpina comes with several auto massage options so you can choose which one is good for you. It is a fantastic purchase you will not regret!
- Get a deep tissue massage for your back and shoulders! The Alpina massage chair sports the advanced S- and L-track massage rollers that perform several massage movements like a masseur’s hands, with five intensity levels. In addition, those rollers are placed on tracks that run the entire length of your spine, from the neck area down to the glutes. Now have your back massaged and decompressed to relieve back pain and shoulder discomfort. Enjoy a deep massage that spans your entire back!
- This zero gravity massage chair also uses a system of 22 airbags that massage and relax the body and promote blood circulation. Expect this chair to do compressing and pressure functions to the neck, shoulders, spine, back, arms, lower back, glutes, calves, and the soles of the feet. There is also a unique hip massage function and another set of airbags that massages the arms. Just sit and feel like you are in a spa!
- Have the freedom to select the massage style you want! The Osaki OS-Pro Alpina Zero Gravity Massage Chair comes with 12 auto massage programs:
- General - Briefly runs through all the massage routines.
- Spleen Digest
- Kidney Vigor - utilizes all massage techniques on the lower back area.
- Ache Sensor - uses sensors on the finger rest to detect tension, and focus the massage there to relieve the tension.
- Deep Tissue - Deep kneading massage with some tapping.
- Recovery - Kneading and tapping massage with focus on the hip and waist area.
- Wake up - a stimulating combination of tapping and knocking massage to stimulate the back.
- Sleeping - gentle tapping and some kneading to promote sleep.
- Healthy Regimen - uses several massage styles with focus on the hips, thighs, and waist area.
- Stretch - a satisfying massage initiated by inflating select airbags to grab and stretch the back, legs, and arms.
- Older Vitality - a massage regimen for the elderly that uses soft kneading and tapping on the entire back.
- Man Health - lower back massage that uses soft kneading and strong tapping.
- Woman Beauty - lower back massage that uses Shiatsu, kneading, and rolling.
- The Osaki OS-Pro Alpina Zero Gravity Chair also comes with manual massage styles; tapping, kneading, clapping, rolling, spot, partial, Swedish, and Shiatsu. Enjoy having your favorite massage techniques anytime! Note that the chair has five massage speed and five pressure selections.
- Do your legs and feet often sore at the end of the day? The Osaki OS-Pro Alpina got that covered with the thigh, calf, and foot airbags that do compression. The heel area comes with foot rollers so you can have a satisfying foot massage!
- The unit comes with a zero-gravity position that allows you to lie supine (lying horizontally face up) that eases pressure off your spine and for a desired gravity massage. Note that the massage chair also has an auto body scan that automatically maps areas of the body that locate the areas that need optimum pressure.
- The Osaki OS-Pro Alpina Zero Gravity Massage Chair is a beautiful piece that you will surely love to have in your home, featuring a luxurious look with streamlined details. The chair has a luxuriously smooth hardshell body and smooth, soft faux leather upholstered seat.
- The massage chair comes with a high-tech touchscreen remote control tablet to control and select the exact massage style you want. Nothing beats the comfort of having a proper massage in the comfort of your own home. Purchase the Osaki OS-Pro Alpina Zero Gravity Massage Chair and experience the comfort you always deserve!
Enjoy Having a Spa-Like Massage in Your Home!
Do you want to have a satisfying massage at the end of the day? Do you want some relief from certain health issues? Ease aching muscles and be rejuvenated by having a massage in the Osaki OS-Pro Alpina Zero Gravity Massage Chair. This full body massage chair is priced lower than other massage chairs, but comes with a variety of auto and manual massage functions.
The Osaki OS-Pro Alpina uses advanced S- and L-track back rollers that roll from the neck and shoulders, down along the spine and all the way to the glutes and upper hamstrings. This massage chair improves blood flow, decompresses the spine, activates the muscles, and has foot rollers for a satisfying foot massage. Use the Osaki Alpina to deep massage the shoulders, arms, forearms, the wrists, the upper back, lower back, and the glutes. The hip, thighs, calves and feet sections also have their own massage functions that are very desired at the end of a hard day at work.
Get the exact style of massage technique you wanted with the Osaki Alpina Zero Gravity Massage Chair, featuring a total of 12 auto programs and eight manual styles. The chair performs a body scan each time you seat to determine the optimum pressure you need. In addition to rollers, the chair comes with full body massage airbags and can recline to the zero gravity position for a more relaxing massage without putting pressure on your spine. Have an easy time selecting the massage style you want with its stylish touchscreen tablet remote.
Perfect Dimensions
Once set up, the Osaki OS-Pro Alpina Zero Gravity Massage Chair measures 63 inches L x 31.1 inches W x 45.3 inches H. When fully reclined, the chair measures 78.7 inches L x 35.4 inches H, and only requires to be six inches away from the wall. This model comes with overheat and power surge protection.
The full body massage chair requires home assembly. The working time of the chair is 15 minutes. The rated wattage is 220 watts and a rated voltage of 110-120v 60hz. Make sure to keep the chair free from obstacles, and also remove foreign objects on the seams, before reclining. To clean, simply wipe the surfaces with a damp cloth with a small amount of mild soap.
Don’t Go for Surplus or Cheap Massage Chairs
Many cheap electric massage chairs are neither reliable nor safe, so buying one is often hit or miss. They cannot put out the necessary pressure, are not designed for sustained use because of poor quality control or poorly-done electronics. Some cheap electric massage chairs lack even the most basic electrical safety features.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most have cheap upholstery that is not comfortable to use. Choose safety and real performance. Only massage chair brands that have years of presence in the market and have certifications.
Be Restored and Feel Better with Osaki Massage Chairs!
Having a massage chair in your home is an investment that will surely pay itself many times in terms of convenient comfort. With a lot of problems many people are facing, proper rest and rejuvenation are important so you can face another day.
The Osaki brand is a trusted name and a world leader in massage chairs. Osaki is the sister brand of Titan massage chairs, and we are based in the state of Texas, USA, and we offer an enormous catalog and nationwide service at affordable prices. Our brand is known for excellent quality and top notch customer service. We also offer a wide range of handheld massagers, foot massagers, fitness machines, and back-relief products. Get amazing deals plus tons of freebies when you purchase this Osaki OS-Pro Alpina Zero Gravity Massage Chair Full Body Massage Chair here at Mobility Paradise!
Features
- SL Track Roller Design
- Touch Screen Controller
- Bluetooth Connection for Speaker
- 12 Unique Auto-programs
- 6 Massage Styles
- Zero Gravity Position
- Foot roller
- 5 Levels of Speed, Strength & Intensity
- Auto Timer 5-30 min Options
- Hip Air Massage
- LED Chromo
- Multi Language Menu: English, Chinese, Spanish, French
- Ache Point Detecting Massage
- CURBSIDE DELIVERY
Specifications
| Product Name | Osaki Pro Alpina |
|---|---|
| Rate Voltage | 110-120V |
| Rated Frequency | 50/60Hz |
| Rated Power | 220W |
| Timer | 5/10/15/20/25/30 min |
| Dimensions(LxWxH) | Upright: 63"x31.1"x45.3" |
| Reclined: 78.7"x31.1"x35.4" | |
| Weight | Gross Weight: 285.3 lbs |
| Net weight: 236.5 lbs | |
| Length of Wire | Controller wire: 59.0" |
| Power supply wire: 70.9" | |
| Storage Condition | Storage temperature: 23°F~95°F |
| Storage humidity: 20-80RH | |
| Maximum User Weight | 260lbs |
| Maximum User Height | 6'4" |
Product Video
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Order an Osaki OS-Pro Alpina Zero Gravity Massage Chair today from MobilityParadise.com. Free shipping + free gifts on all of our Osaki Massage Chairs. Buy today and get a discount, free shipping, and a free gift!
Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Returns & Exchanges
Please keep your original packaging for 30 days in case you choose to change your mind.
Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.
Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
The product being returned must have all the original packaging and be in new and resellable condition.
All massage chairs can be returned or exchanged within 30 days.
The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.
To prepare returns:
Get your RMA number:
Send us an email, stating that you have read our return policy to us.
You can also call us to expedite this process. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.
Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.
Call us back with the tracking number of the returning merchandise.
Product/merchandise must be insured for the possibility of damage/getting lost.
Easy Returns
Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
Tape box securely and mark with appropriate shipping address.
We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
MOBILITY PARADISE LLC
9783 E 116th St, Ste. 1047
Fishers, IN 46037-2822 United States
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
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If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
This NON-TRANSFERRABLE Warranty is provided by Titan Chair LLC.
We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes parts costs and labor for the first year at no cost to the customer.
- This warranty includes parts costs covered for the second year at no cost to the customer.
- Structural Framework on selected products carries for three (3) years.
- The additional extended warranties includes parts and labor costs covered at no cost to the customer.
What Is NOT Covered*:
- Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
- Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
- Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
- Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
- Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
- Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
- Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
- Products used in commercial or corporate settings.
- Products purchased from unauthorized dealers.
Implied Warranty & Other Damages:
- Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
- By making a purchase, you agree that we. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
- In no case we'll be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting us.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Titan Chair, LLC Warranty Limitations and Exclusions
Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.
Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, at its sole discretion, will repair or replace any defective part within a reasonable time frame.
This chair is awesome! For me, it is a daily event of relaxation, mostly before bed. It hits all the right spots and with so many settings, nothing goes unattended.
Thanks for the help in the purchase. I couldn't be happier.
My husband has had chronic back problems for 16 years and wakes up a little achy each morning, but he immediately does the programmed "wake up" setting for 20 minutes, and he's off to a good day. He sits in his chair every evening as well. He absolutely loves it! I use it, a well, and love it. It took about an hour for him to put it together. It's a great investment. I would highly recommend this chair!
I upgraded mine
We LOVE the chair! We purchased the chair as my wife is starting at-home dialysis and has lower extremity neuropathy. The chair has not only assisted in her comfort during dialysis but has also alleviated the effects of her restless legs syndrome.
GREAT investment... It fits perfectly in with house furniture and perfect size. I am a big guy and it fits my body excellent and I can't say enough about the calf message... I highly recommend this chair!
I’m so excited to have this chair in my home. I was tired of the once a weeks. When I had this massage, I can feeling relaxed like my massage therapy sessions. It was time for daily healing!
I've been quite stressed after work and this chair really helps relieve tight muscles. Took some time to get used to but worked better with each use. Would recommend to anyone who's wanting some self-care!
I really love the seat vibration feature with the heating function. It helps me to relax to get a massage. Strongly recommended this massage chair!!
Osaki OS-Pro Alpina Zero Gravity Massage Chair
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from 10821 reviewsReceived my specter s but noticed the lower right hand chain stay of the main swinging arm has a large dent in the side of the formed tube. The paint has not be disturbed. And when riding I believe the motor makes a dry squeaking sound at times. This sound is not constant and is erratic. I have yet to pin point the squeaking. Overall I am pleased with this purchase be would like assistance to remedy these issues.
Everything is great if it all came on time. Having to wait fer other items to show was hard , but you worked on. Shipping is difficult at this time of year and having patience help. Thank you fer your time on making sure all is good.
Razor Dirt Rocket MX500 36V Kids Electric Dirt Bike RZ-MX500
Love it!
No good snow street only
I am a RN and use many mattresses when caring for patients in the hospital. My mother in-law ordered the immersus mattress and is so happy with the comfort, and the ability to get out of bed with the safety bolster. Quality product!
This Immersus mattress is the best mattress. My mom healed on it after trying 3 other more expensive mattresses.
I HAVE TO USE MINE ABOARD CRUISE SHIPS AS I CAN NOT WALK LONG DISTANCES. I HAVE FOUND BY PUTTING MY FEET ON THE GROUND ON EACH SIDE HELPS. THIS IS THE ONLY WAY I CAN GET AROUND. HAD A ELECTRIC WHEELCHAIR FOR 6 YEARS BUT COULD NEVER GET USE TO THE CONTROL ON ONE SIDE. ENDED UP TAKING THE BATTERY OUT AND LETTING MY HUSBAND PUSH ME AT HIS FAST PASE.
I was just on vacation last month and my mobility scooter was a life saver for me. I took my standup walker also but so found out that the scooter was the only wheels for me. It was so easy to stow away and use when I needed it and boy did, I needed my scooter. The long walks while ashore was nothing less than a Mircle. Thanks to Mobility Paradise for the easy purchase on my scooter.
I love it! Perfect for what I was looking for.
Will comment if I have to use after manufacture warranty. Still waiting on missing helmet.Would take certificate for accessories if possible.
After trying the DWMEIGI trike out for the first time, I was a little skeptical as it felt so different from a bike. It takes a little practice, but I feel so much safer on the trike once I got used to it. Now I love it.
Aesthetics is excellent! Good looking machine. Runs like a scalded dog! I am very happy with my machine.
Added used office chair in place of bicycle seat
works great
just purchased a Zip'r Traveler XTRA 12V/12Ah 155W 4-Wheel Mobility Scooter ZIP04
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just purchased a EWheels EW-36 Elite 48V/20Ah 500W 3-Wheel Mobility Scooter
just purchased a Zip'r Roo 12V/12Ah 4-Wheel Mobility Scooter
just purchased a EWheels EW-14 48V/20Ah 500W 4-Wheel Mobility Scooter
just purchased a EV Rider Gypsy 2 24V/11.6Ah 180W Folding Mobility Scooter
just purchased a Afikim Afiscooter Breeze C 12V/85Ah 950W 4-Wheel Mobility Scooter
just purchased a Metro Mobility Patriot 12Ah 4-Wheel Mobility Scooter
just purchased a ComfyGo MS 3000 36V/15.6Ah 250W Folding Mobility Scooter
just purchased a EWheels EW-Bugeye 48V/20Ah 500W 3-Wheel Mobility Scooter
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just purchased a EWheels EW-52 60V/20Ah 700W Bariatric 4-Wheel Mobility Scooter
just purchased a ComfyGo MS 3000 Plus 36V/15.6Ah 250W Folding Mobility Scooter
just purchased a EV Rider Vita Monster 12V/75Ah 900W 4-Wheel Mobility Scooter S12X
just purchased a EWheels EW-M35 12V/12Ah 250W 4-Wheel Mobility Scooter
just purchased a EWheels EW-M39 12V/18Ah 200W 4-Wheel Mobility Scooter
just purchased a Shoprider Dasher 4 12V/12Ah 4-Wheel Mobility Scooter GK8
just purchased a EV Rider Transport 4AF 25.2V/11.5Ah 180W 4-Wheel Mobility Scooter
just purchased a Ephesus S5 36V/10Ah 250W Folding 4-Wheel Mobility Scooter
just purchased a EWheels EW-12 48V/20Ah 500W Heavy Duty 3-Wheel Mobility Scooter
just purchased a EWheels EW-Vintage 48V/20Ah 500W 4-Wheel Mobility Scooter
just purchased a Tzora Classic Folding 4-Wheel Mobility Scooter ESUS10
just purchased a Shoprider Echo Folding 12V/10Ah 4-Wheel Mobility Scooter FS777
just purchased a EWheels EW-54 60V/20Ah 700W Bariatric 4-Wheel Mobility Scooter
just purchased a Feather Chair Featherweight 25.2V/10Ah 120W Folding Mobility Scooter