Magicycle Cruiser Step-Thru 52V/15Ah 750W All Terrain Fat Tire Electric Bike MAG2021-CRW
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Magicycle Cruiser Step-Thru 52V/15Ah 750W All Terrain Fat Tire Electric Bike with Fork Suspension LCD and Smart Charger MAG2021-CRW
Have an Exciting Commute with this Electric Bike!
Travel the streets in style with the Magicycle Cruiser Step-Thru Electric Bike! This gorgeous fat tire features a lovely step-thru bike frame and a 52-volt electric drivetrain for an exciting ride. The electric bicycle comes with a powerful motor and a big battery for speed and long-range performance. It comes with a lot of cool features to make riding comfortable. This model comes with a step-through frame that makes it ideal for routes with several stops and as a ladies' bike. Now you can reach faraway places and reach spots in the city. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride e-bikes.
Travel Offroad!
No more worries of losing power. If you want a reliable bike that you can use on round trips, the Magicycle Cruiser Step-Thru Mountain Bike is a perfect choice. In addition to the lightweight aluminum frame, the bike comes with premium components such as an alloy front fork with a lockout and adjustment and a set of disc brakes for a smooth and effortless ride. Looking at its price, the Magicycle Cruiser Step-Thru is among the best electric mountain bikes on the market today. It is available in beautiful pearl white and midnight blue finish.
Enjoy the Power
Ride a powerful bike, and you will not ride anything else. The Magicycle Cruiser Step-Thru electric mountain bike comes with a powerful 750-watt electric motor that can clock north of 20 miles an hour, so you will enjoy your commute wherever the road clears up. The bike also comes with a premium derailleur for extra-steep hills. The hub motor design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a long-lasting battery pack made of lithium, so you can undertake uphill routes without losing power.
Save the Environment
Electric mountain bikes and e bikes are cleaner than cars and motorcycles. Because it is electric, it is very quiet and has no emissions. The carbon footprint of production and daily use of electric mountain bikes are far lower than those with combustion engines. If you want to do your part to save the environment and ensure the welfare of future generations, do it now by switching to two wheels. Widespread use of electric bicycles by commuters means lesser dependence on fossil fuels that can help avert global warming and reduce toxic fumes in the air we breathe.
Cut Your Commute and Be Comfortable!
To avoid city traffic, you can use electric mountain bikes on bike lanes, alleys, and empty sidewalks. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weight is around 76 lbs. and a breeze to ride. It is an ideal bike for round trips or reaching spots in the city. Have your daily dose of exercise while avoiding city traffic to get to your destination quickly. Purchase the Magicycle Cruiser Step-Thru Fat Tire E-MTB here at Mobility Paradise!
- If you love mountain bikes since they are more fun to ride, the Magicycle Cruiser Step-Thru Electric Bike is for you. It comes with a convenient step-thru frame and fat tires that are perfect for harsh terrain and is a serious bike for expert riders who want to bike in uncharted areas. You will love its classic mountain bike geometry with top-of-the-line parts.
- Be comfortable riding it on the trails or the pavement! The Magicycle Cruiser Step-Thru Bike comes with a powerful 52-volt, a 750-watt electric motor that puts out up to 86 nm of torque. You can ride fast speeds on the road to cut your commute. The motor is located inside the rear wheel hub, which puts the torque directly on the ground. The bike comes with a seven-gear Shimano derailleur made for uphill riding and speeding on the road.
- It comes with an excellent battery capacity for good endurance when trail riding. The bike comes with a big 15 ampere-hour long-lasting battery pack to give enough power to the motor and travel up to 55 miles. Now you can easily undertake city commutes and rides to nature parks.
- Electric mountain bikes are great for commuting or round trips. The Magicycle Cruiser Step-Thru electric mountain bike comes with a beautiful frame and 26-inch wheel size that can easily roll over obstacles and downhill routes. The bike comes with a suspension fork for a super smooth ride.
- Have no problems traveling with the half-twist throttle. The Magicycle Cruiser Step-Thru e-bike has seven levels of pedal assist for a more intuitive pedaling power. See all the ride data by looking at the equipped LCD screen.
- It comes with premium components for a better riding experience. The Paselec Magicycle Cruiser Step-Thru e bike comes with alloy metal pedals, Kenda puncture-resistant tires, and Tektro Aries MD-M300 mechanical disc brakes for excellent stopping power. The bike comes with a premium Shimano freewheel derailleur for conquering steep roads.
- For its price, the bike has components like the front suspension fork (with lockout and adjustment) that is useful when riding downhill, an intelligent controller, and a smart charger. Because it has a high-wattage electric motor, it has a smooth ride even when you trek on bumpy roads. The Magicycle Cruiser Step-Thru Electric Bike is perfect for commuting and everyday mobility.
Enjoy Your Commute with this Gorgeous Electric Bike
Do you need a capable electric bike for the city commuting to work or school? Are you looking to have something usable for rugged environments? The Magicycle Cruiser Step-Thru Electric Fat Bike is for you if you want a capable commuter bike. It has a classic mountain bike geometry and a front suspension setup to deal with technical terrain. The bike comes with a 52-volt 750-watt electric motor, making it powerful and capable of reaching high speeds.
Comes with Fat Tires and a Premium Derailleur
Enjoy riding with the Kenda non-slip and puncture-resistant fat tires, which have a better grip and can roll over bumps better. It is a comfortable and capable ride for the harshest terrain. The bike also comes with a Shimano derailleur with seven gears to make pedaling easier on slopes. It comes with a 15 Ah battery pack that gives it an excellent range of up to 55 miles, so you can safely use it for round-trip commutes.
Excellent Dimensions
When assembled, the frame size of the Magicycle Cruiser Step-Thru electric bike measures 74.8” inch L x 47.25” H. The bike weighs 76 lbs with batteries. The front and rear tires measure 26 inches in diameter. There is a backlit color screen that shows all the information about the bike. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to four hours before using the bike.
The Magicycle Cruiser Step-Thru bike is powered by a 52-volt lithium battery pack with a 15 Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the disc brakes and inspect the tires. Check every component of the bike before using it.
Equipped with Essentials Right Out of the Box!
The Magicycle Cruiser Step-Thru Bike has a real rear luggage rack that can hold up to 15 kilos, so you can pedal comfortably without needing a backpack. There is a 6-volt headlight and integrated brake lights. A backlit color LCD screen in the center of the handlebars shows the battery level, speed, miles traveled, and pedal assist level. The bike is designed to be comfortable for adventure riders and the average commuter. Now you can see everything and check the remaining range as you ride!
Excellent Battery Capacity
The battery pack is made of high-quality 18650 lithium cells, with strong output and many more life cycles than lead batteries. The battery assembly comes with a battery management system to ensure consistent charge and discharge of all cells for better longevity. The unit also has an intelligent battery charger with an integrated fan that charges the battery in three to five hours.
Travel and Have a Comfortable Commute with Magicycle Electric Mountain Bikes!
Electric mountain bikes are the way to go for an active and sustainable lifestyle. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas.
Enjoy life and travel more with Magicycle Bikes. We are focused on helping others enjoy riding bikes, and that’s why we make electrics for those who have problems with ordinary bikes. Our company is centered on making energy-efficient and eco-friendly rides. Get amazing deals plus tons of freebies when you purchase this Magicycle Cruiser Step-Thru e mtb here at Mobility Paradise!
Specifications
- Battery: 52V 15Ah lithium battery
- Charger: Short-circuit Proof 3.0A Fast Smart Charge
- Range: 30-55 Miles
- Controller: 52V 750W FOC smart controller
- Hub Motor: 750W brushless gear motor
- Display Color: LCD display with USB charging
- Weight: 76lbs/34.5kg
- Frame Size: 18"
- Pedal Assist Intelligent: 7 levels pedal assist with 12 magnet cadence sensor
- Tires: 26" x 4" Kenda fat tires
- Front Fork: Alloy front suspension fork with lockout and adjustment
- Brake Lever: Aluminum alloy comfort grip levers with motor cutoff switch
- Throttle: Half twist throttle
- Lights: Integrated front and brake lights
- Pedal: Wellgo alloy pedal with reflectors
- Freewheel: Shimano-14-28T BROWN/BK
- Bike Frame: 6061 aluminum frame
- Brake: Tektro Aries MD-M300 Mechanical Disc Brakes
- Front Light: 6V LED light
- Chain: KMC chain
- Saddle: Soft and comfortable
- Stem: MA-400 SSABK
- Seat Post: Diameter 30.8mm length 300mm
- Crank: 42T,170mm forged alloy, dual-sided bash guard
- Kickstand: Heavy duty aluminum
- Gearing: Shimano 7 speed gear shift system
- Spokes: 13 Gauge on the front / 12 Gauge on the back
Geometry
- A -- Total Length 74.80"
- B -- Handlebar Height 47.25"
- C -- Wheelbase 45.67"
- D -- Chain Stay Length 18.90"
- E -- Wheel Diameter 28.35"
- F -- Hand Tube Length 7.87"
- G -- Handlebar Length 26.38"
- H -- Maximum Seat to Ground Height 43.31"
- I -- Minimum Seat to Ground Height 34.25"
- J -- Maximum Seat to Pedal Length 38.58"
- K -- Minimum Seat to Pedal Length 28.74"
Product Video
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
SHIPPING POLICY
Note: Affected by Covid-19, there will be some delay in the delivery.
Delivery
We'll show you your current delivery options at the checkout. Subject to the time of your order and where you want delivery, these options will include:
FREE standard delivery within Mainland US (3-5 working days)
FREE SHIPPING for Orders above $50, otherwise we will charge a $20 shipping fee
Please note: if we're out of stock of an item but getting more in, we indicate on the product page how soon we can dispatch for delivery to you. In this case please go ahead and order, we'll contact you later to confirm an exact delivery date.
Delivery Information
Where do you deliver to?
At present, we can deliver orders exclusively to Mainland US. Unfortunately, we're unable to deliver to FPO/APO addresses and PO boxes at this time.
All shipping within Lower 48 USA is free.
Delivery Times
The expected delivery day for your order will be communicated to you on the product page after entering your postcode. This will then be confirmed at checkout and in your confirmation email. Please allow 3-5 working days for your delivery.
Please provide a valid mobile phone number and or email during the checkout process we can notify you of your delivery status.
Delivery Amendments
If there is important information missing from a delivery address, such as house number or postcode and we haven't sent your tracking number, we can make this amendment free of charge.
If we are not able to directly amend the address, we can pass this information to the courier FedEx before they deliver your order. A $20 fee will apply when the amendment is successful.
If the order has been delivered to the original address successfully, a $150 fee will incur for amendments.
There may have a 1% rate that the products are broken during shipping. If that happens, please contact our customer service immediately.
Track Your Order
You can check your order even if you aren't a registered Magicycle user. You just need your email and order number.
We are doing all we can to ensure your delivery and collections are available/delivered on time. If you have any queries or concerns about your delivery, please contact us. All queries will be responded to within 24 hours. Thank you for your support.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Love your Magicycle e-bike or your money back return within 15 days!
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a full refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
Simply contact us, have your proof of your purchase, and the same card that you used when you originally purchased the bike one of our friendly colleagues will then be happy to process the refund for you. Terms & conditions apply.
Terms and conditions
In addition to your consumer rights, and subject to the remainder of this section, if you change your mind and decide to no longer want the Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of purchase, even if the e-bike has been used.
Please note customers will be required to pay the shipping cost if there are no quality issues.
To be eligible for a return, your e-bike must be clean and in as new as a condition. Except for minor superficial dirt, dirty bikes, scratched, or otherwise damaged WILL NOT be accepted for a return. Also, the mileage on the display of the e-bike must be less than 10 miles.
You must return the charger, battery key, manuals, and any other components such as gifts along with the e-bike and have your online order confirmation to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
Returns of used e-bikes can only be accepted by shipment. To exercise your right to return an e-bike please have your written confirmation of the return from Magicycle.
For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship to us.
TO RETURN AN ITEM BY SHIPMENT
1. You'll need to have your written confirmation of the return from Magicycle
2. Only if Magicycle approves the return you can ship the bike
3. Please try to use the original packaging when sending your items back and make sure it's securely packaged. Magicycle cannot be held responsible for any damage during shipping.
4. Attach the return address label included with your delivery.
5. Make sure you ship the bike in enough time for us to get it within 15 days of you receiving your order.
6. Returns are at the customers' own expense.
7. We recommend using trackable service and getting proof of shipping.
8. Please email us with your tracking number.
9. Please keep your proof of postage until we've confirmed your refund has been processed.
Once we have received the e-bike, our aftersales service will check the bike has been used properly, after inspection, if there is no issue, you will get a refund within 2 business days. We will refund you.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
MOBILITY PARADISE LLC
9783 E 116th St, Ste. 1047
Fishers, IN 46037-2822 United States
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
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If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
2 YEARS OPTIONAL WARRANTY
– EVERYTHING YOU NEED TO KNOW!
Warranty Period
Our optional manufacturer’s warranty is limited to 2 years for electrical and mechanical components from the date of purchase of the e-bike. It is limited to the first purchaser and subject to the prior registration of your Magicycle e-bike. The warranty starts once the first purchaser has received their order.
To be eligible for a warranty transfer, the transferee must have the original owner’s name, initial order number and the warranty period must not be expired.
Warranty Covers
Our warranty covers manufacturing defects only and does not cover wear and tear or any type of abuse. If the product has been used in a way that it was not designed then the product can fail and this damage will not be covered. The warranty covers damage incurred during shipment.
1. Frame
Magicycle E-bike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized mechanic.
Magicycle reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Magicycle.
Frame issues that are excluded from this warranty include but are not limited to:
2. Batteries
Magicycle batteries are covered by a 2 year prorated warranty.
During 2 years of service, we will replace the batteries free of charge if there is a manufacturing defect. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.
NOTE: No cash reimbursement will be made. We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse.
3. Parts & Components
Original Magicycle parts & components are covered by a 2-year limited warranty Warranty excludes the shipping cost of replacement parts.
This Limited Warranty does not cover:
Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Magicycle. Parts not typically covered include but are not limited to:
Brakes, brake pads, cassette, chains, chainrings, controller, crankset, derailleur, forks, freewheel, handlebar, hardware seat post, kickstand lights, LCD pedals, motor, reflectors, rims saddle, shifter, spokes, tires/tubes, throttle, wiring harness, wheel hub kickstand. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
Parts compromised due to corrosion due to the elements (moisture, heat, etc).
Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
Labor charges for part replacement or changeover.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by Magicycle.
The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Magicycle with the Products.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
4. Warranty does not cover:
Damaged Plastic parts and wear and tear on brake pads, tires, or damage to any part of the product due to abuse or misuse.
Labor that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.
FAULTS: Faults must be reported as soon as possible by email to us. We will assess the issue and try to fix it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us.
CONDITIONS: Upon receipt of your order, you must thoroughly check to ensure that there are no loose nuts or bolts that may have dropped out in shipment. This same check should be carried out before each ride of the product, to ensure long-term durability. We advise that you are riding your e-bike with adequate safety clothing ie; helmets etc. Products must be ridden responsibly and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your safety and that of the public.
DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty, or misdescribed goods.
Claims Process
1. Warranty Claims
All claims made must be sent to us. You will need to have proof of purchase, photos, or videos of the defect for a warranty request. Before submitting your warranty claim, we strongly advise that you contact us as we may be able to find an easy fix to your issue. Valid warranty claims will be processed through Magicycle within 2 years of the first purchase.
Magicycle will not replace any part without first seeing photos or videos of the damaged product. Please attach the necessary evidence by email.
2. Shipping Damage Claims
On a rare occasion, the product received may be damaged during shipping. If this applies to you, please contact us along with your photographic evidence of the damage.
All gifts will not be included will not be compensated or replaced if damaged during shipping.
IMPORTANT: We will not accept shipping damage claims later than 7 days after receiving the order.
Repair Service
For offline bicycle store repair services like Velotooler, Magicycle will only provide free replacement parts. We do not compensate any labor charge incurred in the repair service.
Magicycle Cruiser Step-Thru 52V/15Ah 750W All Terrain Fat Tire Electric Bike with Fork Suspension LCD and Smart Charger MAG2021-CRW
Have an Exciting Commute with this Electric Bike!
Travel the streets in style with the Magicycle Cruiser Step-Thru Electric Bike! This gorgeous fat tire features a lovely step-thru bike frame and a 52-volt electric drivetrain for an exciting ride. The electric bicycle comes with a powerful motor and a big battery for speed and long-range performance. It comes with a lot of cool features to make riding comfortable. This model comes with a step-through frame that makes it ideal for routes with several stops and as a ladies' bike. Now you can reach faraway places and reach spots in the city. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride e-bikes.
Travel Offroad!
No more worries of losing power. If you want a reliable bike that you can use on round trips, the Magicycle Cruiser Step-Thru Mountain Bike is a perfect choice. In addition to the lightweight aluminum frame, the bike comes with premium components such as an alloy front fork with a lockout and adjustment and a set of disc brakes for a smooth and effortless ride. Looking at its price, the Magicycle Cruiser Step-Thru is among the best electric mountain bikes on the market today. It is available in beautiful pearl white and midnight blue finish.
Enjoy the Power
Ride a powerful bike, and you will not ride anything else. The Magicycle Cruiser Step-Thru electric mountain bike comes with a powerful 750-watt electric motor that can clock north of 20 miles an hour, so you will enjoy your commute wherever the road clears up. The bike also comes with a premium derailleur for extra-steep hills. The hub motor design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a long-lasting battery pack made of lithium, so you can undertake uphill routes without losing power.
Save the Environment
Electric mountain bikes and e bikes are cleaner than cars and motorcycles. Because it is electric, it is very quiet and has no emissions. The carbon footprint of production and daily use of electric mountain bikes are far lower than those with combustion engines. If you want to do your part to save the environment and ensure the welfare of future generations, do it now by switching to two wheels. Widespread use of electric bicycles by commuters means lesser dependence on fossil fuels that can help avert global warming and reduce toxic fumes in the air we breathe.
Cut Your Commute and Be Comfortable!
To avoid city traffic, you can use electric mountain bikes on bike lanes, alleys, and empty sidewalks. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weight is around 76 lbs. and a breeze to ride. It is an ideal bike for round trips or reaching spots in the city. Have your daily dose of exercise while avoiding city traffic to get to your destination quickly. Purchase the Magicycle Cruiser Step-Thru Fat Tire E-MTB here at Mobility Paradise!
- If you love mountain bikes since they are more fun to ride, the Magicycle Cruiser Step-Thru Electric Bike is for you. It comes with a convenient step-thru frame and fat tires that are perfect for harsh terrain and is a serious bike for expert riders who want to bike in uncharted areas. You will love its classic mountain bike geometry with top-of-the-line parts.
- Be comfortable riding it on the trails or the pavement! The Magicycle Cruiser Step-Thru Bike comes with a powerful 52-volt, a 750-watt electric motor that puts out up to 86 nm of torque. You can ride fast speeds on the road to cut your commute. The motor is located inside the rear wheel hub, which puts the torque directly on the ground. The bike comes with a seven-gear Shimano derailleur made for uphill riding and speeding on the road.
- It comes with an excellent battery capacity for good endurance when trail riding. The bike comes with a big 15 ampere-hour long-lasting battery pack to give enough power to the motor and travel up to 55 miles. Now you can easily undertake city commutes and rides to nature parks.
- Electric mountain bikes are great for commuting or round trips. The Magicycle Cruiser Step-Thru electric mountain bike comes with a beautiful frame and 26-inch wheel size that can easily roll over obstacles and downhill routes. The bike comes with a suspension fork for a super smooth ride.
- Have no problems traveling with the half-twist throttle. The Magicycle Cruiser Step-Thru e-bike has seven levels of pedal assist for a more intuitive pedaling power. See all the ride data by looking at the equipped LCD screen.
- It comes with premium components for a better riding experience. The Paselec Magicycle Cruiser Step-Thru e bike comes with alloy metal pedals, Kenda puncture-resistant tires, and Tektro Aries MD-M300 mechanical disc brakes for excellent stopping power. The bike comes with a premium Shimano freewheel derailleur for conquering steep roads.
- For its price, the bike has components like the front suspension fork (with lockout and adjustment) that is useful when riding downhill, an intelligent controller, and a smart charger. Because it has a high-wattage electric motor, it has a smooth ride even when you trek on bumpy roads. The Magicycle Cruiser Step-Thru Electric Bike is perfect for commuting and everyday mobility.
Enjoy Your Commute with this Gorgeous Electric Bike
Do you need a capable electric bike for the city commuting to work or school? Are you looking to have something usable for rugged environments? The Magicycle Cruiser Step-Thru Electric Fat Bike is for you if you want a capable commuter bike. It has a classic mountain bike geometry and a front suspension setup to deal with technical terrain. The bike comes with a 52-volt 750-watt electric motor, making it powerful and capable of reaching high speeds.
Comes with Fat Tires and a Premium Derailleur
Enjoy riding with the Kenda non-slip and puncture-resistant fat tires, which have a better grip and can roll over bumps better. It is a comfortable and capable ride for the harshest terrain. The bike also comes with a Shimano derailleur with seven gears to make pedaling easier on slopes. It comes with a 15 Ah battery pack that gives it an excellent range of up to 55 miles, so you can safely use it for round-trip commutes.
Excellent Dimensions
When assembled, the frame size of the Magicycle Cruiser Step-Thru electric bike measures 74.8” inch L x 47.25” H. The bike weighs 76 lbs with batteries. The front and rear tires measure 26 inches in diameter. There is a backlit color screen that shows all the information about the bike. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to four hours before using the bike.
The Magicycle Cruiser Step-Thru bike is powered by a 52-volt lithium battery pack with a 15 Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the disc brakes and inspect the tires. Check every component of the bike before using it.
Equipped with Essentials Right Out of the Box!
The Magicycle Cruiser Step-Thru Bike has a real rear luggage rack that can hold up to 15 kilos, so you can pedal comfortably without needing a backpack. There is a 6-volt headlight and integrated brake lights. A backlit color LCD screen in the center of the handlebars shows the battery level, speed, miles traveled, and pedal assist level. The bike is designed to be comfortable for adventure riders and the average commuter. Now you can see everything and check the remaining range as you ride!
Excellent Battery Capacity
The battery pack is made of high-quality 18650 lithium cells, with strong output and many more life cycles than lead batteries. The battery assembly comes with a battery management system to ensure consistent charge and discharge of all cells for better longevity. The unit also has an intelligent battery charger with an integrated fan that charges the battery in three to five hours.
Travel and Have a Comfortable Commute with Magicycle Electric Mountain Bikes!
Electric mountain bikes are the way to go for an active and sustainable lifestyle. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas.
Enjoy life and travel more with Magicycle Bikes. We are focused on helping others enjoy riding bikes, and that’s why we make electrics for those who have problems with ordinary bikes. Our company is centered on making energy-efficient and eco-friendly rides. Get amazing deals plus tons of freebies when you purchase this Magicycle Cruiser Step-Thru e mtb here at Mobility Paradise!
Specifications
- Battery: 52V 15Ah lithium battery
- Charger: Short-circuit Proof 3.0A Fast Smart Charge
- Range: 30-55 Miles
- Controller: 52V 750W FOC smart controller
- Hub Motor: 750W brushless gear motor
- Display Color: LCD display with USB charging
- Weight: 76lbs/34.5kg
- Frame Size: 18"
- Pedal Assist Intelligent: 7 levels pedal assist with 12 magnet cadence sensor
- Tires: 26" x 4" Kenda fat tires
- Front Fork: Alloy front suspension fork with lockout and adjustment
- Brake Lever: Aluminum alloy comfort grip levers with motor cutoff switch
- Throttle: Half twist throttle
- Lights: Integrated front and brake lights
- Pedal: Wellgo alloy pedal with reflectors
- Freewheel: Shimano-14-28T BROWN/BK
- Bike Frame: 6061 aluminum frame
- Brake: Tektro Aries MD-M300 Mechanical Disc Brakes
- Front Light: 6V LED light
- Chain: KMC chain
- Saddle: Soft and comfortable
- Stem: MA-400 SSABK
- Seat Post: Diameter 30.8mm length 300mm
- Crank: 42T,170mm forged alloy, dual-sided bash guard
- Kickstand: Heavy duty aluminum
- Gearing: Shimano 7 speed gear shift system
- Spokes: 13 Gauge on the front / 12 Gauge on the back
Geometry
- A -- Total Length 74.80"
- B -- Handlebar Height 47.25"
- C -- Wheelbase 45.67"
- D -- Chain Stay Length 18.90"
- E -- Wheel Diameter 28.35"
- F -- Hand Tube Length 7.87"
- G -- Handlebar Length 26.38"
- H -- Maximum Seat to Ground Height 43.31"
- I -- Minimum Seat to Ground Height 34.25"
- J -- Maximum Seat to Pedal Length 38.58"
- K -- Minimum Seat to Pedal Length 28.74"
Product Video
Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
SHIPPING POLICY
Note: Affected by Covid-19, there will be some delay in the delivery.
Delivery
We'll show you your current delivery options at the checkout. Subject to the time of your order and where you want delivery, these options will include:
FREE standard delivery within Mainland US (3-5 working days)
FREE SHIPPING for Orders above $50, otherwise we will charge a $20 shipping fee
Please note: if we're out of stock of an item but getting more in, we indicate on the product page how soon we can dispatch for delivery to you. In this case please go ahead and order, we'll contact you later to confirm an exact delivery date.
Delivery Information
Where do you deliver to?
At present, we can deliver orders exclusively to Mainland US. Unfortunately, we're unable to deliver to FPO/APO addresses and PO boxes at this time.
All shipping within Lower 48 USA is free.
Delivery Times
The expected delivery day for your order will be communicated to you on the product page after entering your postcode. This will then be confirmed at checkout and in your confirmation email. Please allow 3-5 working days for your delivery.
Please provide a valid mobile phone number and or email during the checkout process we can notify you of your delivery status.
Delivery Amendments
If there is important information missing from a delivery address, such as house number or postcode and we haven't sent your tracking number, we can make this amendment free of charge.
If we are not able to directly amend the address, we can pass this information to the courier FedEx before they deliver your order. A $20 fee will apply when the amendment is successful.
If the order has been delivered to the original address successfully, a $150 fee will incur for amendments.
There may have a 1% rate that the products are broken during shipping. If that happens, please contact our customer service immediately.
Track Your Order
You can check your order even if you aren't a registered Magicycle user. You just need your email and order number.
We are doing all we can to ensure your delivery and collections are available/delivered on time. If you have any queries or concerns about your delivery, please contact us. All queries will be responded to within 24 hours. Thank you for your support.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Love your Magicycle e-bike or your money back return within 15 days!
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a full refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
Simply contact us, have your proof of your purchase, and the same card that you used when you originally purchased the bike one of our friendly colleagues will then be happy to process the refund for you. Terms & conditions apply.
Terms and conditions
In addition to your consumer rights, and subject to the remainder of this section, if you change your mind and decide to no longer want the Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of purchase, even if the e-bike has been used.
Please note customers will be required to pay the shipping cost if there are no quality issues.
To be eligible for a return, your e-bike must be clean and in as new as a condition. Except for minor superficial dirt, dirty bikes, scratched, or otherwise damaged WILL NOT be accepted for a return. Also, the mileage on the display of the e-bike must be less than 10 miles.
You must return the charger, battery key, manuals, and any other components such as gifts along with the e-bike and have your online order confirmation to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
Returns of used e-bikes can only be accepted by shipment. To exercise your right to return an e-bike please have your written confirmation of the return from Magicycle.
For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship to us.
TO RETURN AN ITEM BY SHIPMENT
1. You'll need to have your written confirmation of the return from Magicycle
2. Only if Magicycle approves the return you can ship the bike
3. Please try to use the original packaging when sending your items back and make sure it's securely packaged. Magicycle cannot be held responsible for any damage during shipping.
4. Attach the return address label included with your delivery.
5. Make sure you ship the bike in enough time for us to get it within 15 days of you receiving your order.
6. Returns are at the customers' own expense.
7. We recommend using trackable service and getting proof of shipping.
8. Please email us with your tracking number.
9. Please keep your proof of postage until we've confirmed your refund has been processed.
Once we have received the e-bike, our aftersales service will check the bike has been used properly, after inspection, if there is no issue, you will get a refund within 2 business days. We will refund you.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
MOBILITY PARADISE LLC
9783 E 116th St, Ste. 1047
Fishers, IN 46037-2822 United States
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
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If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
2 YEARS OPTIONAL WARRANTY
– EVERYTHING YOU NEED TO KNOW!
Warranty Period
Our optional manufacturer’s warranty is limited to 2 years for electrical and mechanical components from the date of purchase of the e-bike. It is limited to the first purchaser and subject to the prior registration of your Magicycle e-bike. The warranty starts once the first purchaser has received their order.
To be eligible for a warranty transfer, the transferee must have the original owner’s name, initial order number and the warranty period must not be expired.
Warranty Covers
Our warranty covers manufacturing defects only and does not cover wear and tear or any type of abuse. If the product has been used in a way that it was not designed then the product can fail and this damage will not be covered. The warranty covers damage incurred during shipment.
1. Frame
Magicycle E-bike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized mechanic.
Magicycle reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Magicycle.
Frame issues that are excluded from this warranty include but are not limited to:
2. Batteries
Magicycle batteries are covered by a 2 year prorated warranty.
During 2 years of service, we will replace the batteries free of charge if there is a manufacturing defect. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.
NOTE: No cash reimbursement will be made. We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse.
3. Parts & Components
Original Magicycle parts & components are covered by a 2-year limited warranty Warranty excludes the shipping cost of replacement parts.
This Limited Warranty does not cover:
Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Magicycle. Parts not typically covered include but are not limited to:
Brakes, brake pads, cassette, chains, chainrings, controller, crankset, derailleur, forks, freewheel, handlebar, hardware seat post, kickstand lights, LCD pedals, motor, reflectors, rims saddle, shifter, spokes, tires/tubes, throttle, wiring harness, wheel hub kickstand. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
Parts compromised due to corrosion due to the elements (moisture, heat, etc).
Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
Labor charges for part replacement or changeover.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by Magicycle.
The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Magicycle with the Products.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
4. Warranty does not cover:
Damaged Plastic parts and wear and tear on brake pads, tires, or damage to any part of the product due to abuse or misuse.
Labor that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.
FAULTS: Faults must be reported as soon as possible by email to us. We will assess the issue and try to fix it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us.
CONDITIONS: Upon receipt of your order, you must thoroughly check to ensure that there are no loose nuts or bolts that may have dropped out in shipment. This same check should be carried out before each ride of the product, to ensure long-term durability. We advise that you are riding your e-bike with adequate safety clothing ie; helmets etc. Products must be ridden responsibly and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your safety and that of the public.
DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty, or misdescribed goods.
Claims Process
1. Warranty Claims
All claims made must be sent to us. You will need to have proof of purchase, photos, or videos of the defect for a warranty request. Before submitting your warranty claim, we strongly advise that you contact us as we may be able to find an easy fix to your issue. Valid warranty claims will be processed through Magicycle within 2 years of the first purchase.
Magicycle will not replace any part without first seeing photos or videos of the damaged product. Please attach the necessary evidence by email.
2. Shipping Damage Claims
On a rare occasion, the product received may be damaged during shipping. If this applies to you, please contact us along with your photographic evidence of the damage.
All gifts will not be included will not be compensated or replaced if damaged during shipping.
IMPORTANT: We will not accept shipping damage claims later than 7 days after receiving the order.
Repair Service
For offline bicycle store repair services like Velotooler, Magicycle will only provide free replacement parts. We do not compensate any labor charge incurred in the repair service.
I've had the Magicycle for 6 months now. It's flawless. With a full battery, you can go about 23mph without even pedaling. It rides well on all terrain, I've taken it off-road on dirt trails, through the grass, etc. Definitely happy with this purchase!
Great bike for the money. Seems very well built. The shipping was fast and nothing damaged. Assembly went very well and no issues putting it together. The battery charges well and faster than expected. It is easy to charge anywhere, I have an adapter in my truck that works great. Suspension is very comfortable but I can lock it for street rides which is a plus. The display is fancy and looks cool. The multiple settings make longer rides possible while still getting a workout. However, the lazy mode is nice too. Not as heavy as other ebikes I've tried which I like. I enjoy it and would definitely recommend it. 👍
This was a Christmas gift for my son but it looks like I'll be buying another for myself. Thanks!
The electric bike actually was delivered a day ahead of schedule. It was fairly easy to assemble and charged quickly. I took it for a spin and was surprised how fast it actually goes! The battery life is great. I can ride it to work about 30 miles and while I do charge it for the ride home I could easily go farther on one charge. It's a super comfortable ride and I highly recommend this product!
The bike works as advertised and better. Very easy to assemble and comes with the necessary tools to do so. If you pedal while using the throttle uphill you easily get it to 20 mph with minimal effort.
Have had this bike for about a month and am really happy with it. I'm 6'1 and the handlebars and seat adjust for my height. Comfortable and fast bike that goes well in sugar sand with the fat tires.
Magicycle Cruiser Step-Thru 52V/15Ah 750W All Terrain Fat Tire Electric Bike MAG2021-CRW
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from 10826 reviewsWe have now used the lift at least 25 times and are very satisfied with the product. Strongly recommend for anybody in market for a powered Hoyer lift.
I have got ALL my gear from my order and I am very happy with the product. I will send more pictures and a video soon. Thank you.
My husband has used this rowing machine every night for the past 2 weeks. It was very easy to put together and easy to use. He is very happy.
I'm very happy with the Jackery. I've been testing it at home and will take my first trip using it very soon. I also want to thank you for the lovely little camping lantern you sent since I was a first time buyer with Mobility Paradise. I would recommend Mobility Paradise highly. .
I have not used it as yet, since it arrived it has snowed and I cannot use it in the snow. Also the temp. has been in the one digits.
Received my specter s but noticed the lower right hand chain stay of the main swinging arm has a large dent in the side of the formed tube. The paint has not be disturbed. And when riding I believe the motor makes a dry squeaking sound at times. This sound is not constant and is erratic. I have yet to pin point the squeaking. Overall I am pleased with this purchase be would like assistance to remedy these issues.
Everything is great if it all came on time. Having to wait fer other items to show was hard , but you worked on. Shipping is difficult at this time of year and having patience help. Thank you fer your time on making sure all is good.
Razor Dirt Rocket MX500 36V Kids Electric Dirt Bike RZ-MX500
Love it!
No good snow street only
I am a RN and use many mattresses when caring for patients in the hospital. My mother in-law ordered the immersus mattress and is so happy with the comfort, and the ability to get out of bed with the safety bolster. Quality product!
This Immersus mattress is the best mattress. My mom healed on it after trying 3 other more expensive mattresses.
I HAVE TO USE MINE ABOARD CRUISE SHIPS AS I CAN NOT WALK LONG DISTANCES. I HAVE FOUND BY PUTTING MY FEET ON THE GROUND ON EACH SIDE HELPS. THIS IS THE ONLY WAY I CAN GET AROUND. HAD A ELECTRIC WHEELCHAIR FOR 6 YEARS BUT COULD NEVER GET USE TO THE CONTROL ON ONE SIDE. ENDED UP TAKING THE BATTERY OUT AND LETTING MY HUSBAND PUSH ME AT HIS FAST PASE.
I was just on vacation last month and my mobility scooter was a life saver for me. I took my standup walker also but so found out that the scooter was the only wheels for me. It was so easy to stow away and use when I needed it and boy did, I needed my scooter. The long walks while ashore was nothing less than a Mircle. Thanks to Mobility Paradise for the easy purchase on my scooter.
I love it! Perfect for what I was looking for.
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