GoTrax Traveler 36V/10.4Ah 500W Electric Commuter Bike 

GoTrax Traveler 36V/10.4Ah 500W Electric Commuter Bike 

An Exceptionally Powerful Electric Bike for Daily Commuting!

Go anywhere and enjoy an exciting commute with the GoTrax Traveler Electric Bike! This gorgeous electric bike sports a conventional hardtail frame suited for commuters and as a ride for experienced electric bike owners. It is a performance-oriented bike with sporty features ideal for commuting in the city or going to work or school. 

The GoTrax Traveler comes in the much loved MTB bike geometry that is easy to propel and maneuver around. It weighs less than 55 lbs, making it lighter than some electric bikes and therefore making it effortless to pedal. It is among the best electric bikes for sale today. This commuter electric bike is perfect for students, moms and dads going to work, and urban dwellers.

Get around traffic and be on time for school or work. The GoTrax Traveler  City Bike comes with a powerful 500-watt hub motor located in the rear wheel hub and a set of 29-inch rims, giving the bike enough agility and power to enable speeds of up to 20 miles per hour (on exclusive throttle) and easily climb up slopes up to 14 degrees in angle. The bike comes with a rear derailleur and can even go faster with pedal assist! The motor is installed inside the rear wheel hub, which has the advantages of being mechanically simple and protects the motor from the elements. The entire bike itself has an incredible IPX4 waterproof rating so it is protected from water splashes. The GoTrax Traveler Electric Bike is available in a beautiful red color.

The GoTrax Traveler Electric Bike comes with classic commuter bike features that makes it perfect for riders looking for a comfortable commute. It comes with large rims and a set of shock absorbing tires made for riding on dirt and hard surfaces. The bike is effortless to ride and you can comfortably ride it even without any pedal assist. Enjoy the ride with its features like a front fork suspension, dual disc brakes, and flat riser handlebars. You will love using this bike for doing errands or going to work or school.

The GoTrax Traveler Electric Bike is well-equipped for the road. For an affordable electric bike, it comes with dual disc brakes for reliable control and excellent stopping power. Because it is a bike, you can use it on bike lanes, alleys, and on empty sidewalks to avoid city traffic. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. Aside from being quick transport, this electric bike has zero emissions, so it is a greener, ecologically-friendly alternative to cars.

The electric bike comes with throttle and pedal assist so you can effortlessly drive your way to work or school. It is an ideal daily ride or for distant trips in congested areas in the city. Avoid city traffic to get to your destination quickly, purchase the GoTrax Traveler Electric Commuter Bike here at Mobility Paradise!

  • The GoTrax Traveler Electric Commuter Bike is ideal for commuters that want a comfortable electric bike with some power. The Traveler is a no-frills electric bike on an MTB-style bike frame that allows better performance and speedier runs. It is also simple to operate, so you can just hop on it and go on with your commute. Just turn on the key and start pedalling, and you are on your way. 
  • The Traveler comes with a beefy 500-watt electric motor that gives this electric bike excellent acceleration and speed. The motor is located inside the rear wheel hub, sending torque directly to the ground for fast acceleration. The bike comes with a throttle and pedal assist, and has a max speed of 20 miles per hour on pure throttle. 
  • The bike comes with a 36 volt 10.4 Ah battery pack located just above the lower tube frame. It has a range of 20.5 miles on pure throttle, and a maximum range of 31 miles using pedal assist. With its incredible range, you will have no problem using the GoTrax Traveler for daily commuting or when roaming the city. 
  • The GoTrax Traveler comes with an MTB-style bike frame made of fatigue- and fracture-resistant aluminum. It is durable and solid, yet fairly light for easy riding. Plus, aluminum is corrosion resistant unlike steel bike frames.
  • This affordable bike comes with a classic road bike frame that makes it easy to ride. The GoTrax Traveler comes with MTB-inspired features such as a front fork suspension, a sleek and sporty saddle, and sizable 29-inch rims. Have no problem riding over bumps and curbs.
  • This commuter bike is equipped with sizable 29-inch tires with shock absorbing, wear-resistant road tires, and a set of front and rear mechanical disc brakes for excellent and reliable stopping power. Expect the bike to perform adequately on hard and dirt surfaces. The bike has a weight limit of 265 lbs. 
  • The GoTrax Traveler Commuter Bike is a handsome ride with the battery hidden inside into the frame for a clean look. This electric urban bike is designed to help you get around car traffic in the city. The GoTrax Traveler Electric Bike is perfect for commuting and everyday mobility!

An Affordable and Powerful Electric Bike You Will Love to Ride!

Do you need a capable electric bike for the city commuting to work or school? Are you looking to have something usable for high-traffic, urban environments? The Traveler Electric Bike comes with premium features and an MTB-style bike frame perfect for travelling the urban jungle. Use this for the commute and save time from getting stuck in traffic. This electric bike comes with a powerful 500-watt electric motor, giving it an incredible top speed of 20 miles per hour and ability to climb uphill paths with ease. Use this bike to go up twisting paths and hilly roads. The electric bike only weighs 49.3 lbs., so it weighs lighter than other bikes and therefore easy to ride.

Enjoy life in the city with the GoTrax Traveler Electric Bike. It comes with a sizable 10.4 ah battery pack, so it is a perfect urban bike for getting to work and errands. Have no issues about the battery level when using it for daily commute or for errands. The bike comes with sizable 29-inch tires and a front fork absorber for better performance on pothole-filled roads.


Perfect Dimensions

The GoTrax Traveler Electric Bike measures 72.8” inch L x 25.6” inch W x 44.9” inch H and weighs 49.3 lbs. The bike comes with a charger and keys. Make sure to inspect the bike upon delivery. Adjust the brakes, inflate the tires to proper pressure (check the tire sidewall), and test every part of the bike when riding it for the first time.

High-Tech Electric Drivetrain

The GoTrax Traveler Electric Bike features a thumb throttle and pedal assist. Now you can use the throttle and go to work without being drenched in sweat, or use pedal assist for more range and have some bit of exercise. The bike is powered with a 36-volt battery with 10.4 amp/hr capacity. The bike comes with a simplified LED-display with buttons that controls the pedal assist and shows the battery level.


Don’t Go for Surplus or Cheap Electric Bikes!

Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap electric bikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far. 

If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications. 

Kill Boredom with GoTrax Bikes and Electric Scooters!

Electric bicycles are the way to go for an active and sustainable lifestyle. It has been proven that such vehicles allow people to achieve physical activity levels, especially those who are not fit enough for exercise. Newer models of electric big tire bikes are more powerful, with better components and motors, to bring them anywhere without worrying about losing range. Driving a car in the city can eat up your limited time and cut productivity. Car maintenance, insurance, and gas are also costly. 

We at GoTrax help you get the exact bike for you. We have a diverse lineup of electric bikes, scooters, and hoverboards, so you are sure to find the exact styles and specs that match your needs. All our electric rideables are properly designed by our top engineers, and our products are UL tested and certified for safety and peace of mind. We have a logistics and support headquarters in Dallas, Texas. Get amazing deals plus tons of freebies when you purchase this GoTrax Traveler Electric Bike here at Mobility Paradise!

Order a GoTrax Traveler 36V/10.4Ah 500W Electric Commuter Bike today from MobilityParadise.com. Free shipping + free gifts on all of our GoTrax Electric Commuter Bikes. Buy today and get a discount, free shipping, and a free gift!


Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST. 

DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.

COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

Mobility Paradise Shipping time Delivery Info Policy By Brands

What carriers we use: Fedex, UPS, and USPS

STANDARD SHIPPING TIME

Our standard order processing time is 1-2 business days and orders generally arrive between 3-5 business days after that. 

JUNE 2020 - CURRENT ORDER PROCESSING TIMES ARE 3-5 BUSINESS DAYS

HOLIDAY SHIPPING TIME

Our holiday order processing time is 2-3 business days and orders generally arrive between 3-5 business days after that.

Any order placed on or after Dec 17th is not guarenteed to arrive on time for the Holidays

Shipping not available to:

- P.O. Boxes

- APO Addresses

- Hawaii / Alaska 

- Addresses outside the continental U.S.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
  • To avoid a delay in receiving your order from customs, consider the following:
  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • We will deduct all additional fees resulting from refused international shipments from your refund.
  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
  • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.

    Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.

      Cancellations & Refunds:

      • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
      • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
      • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

      Backorders:

      • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
      • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
      • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
      • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

      This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

      Important Freight LTL Shipment

      1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
      2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
      3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
      4. Please make sure the phone number you entered at checkout is a good number to contact you at.
      5. Don't screen your calls until your item has been delivered. 
      6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
      7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

      How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

      • Carton damage requires visual inspection of contents of the unit. 
      • Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately. 
      • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
      • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

      Carton packaging has excessive damage with the exposed product:

      • Refuse shipment
      • Sign carrier paperwork: “Carton damaged and refused”
      • Notify Mobility Paradise immediately.

      If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.

      MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

      Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

      Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

      • You must notify us of your intent to return within 30 days of the delivery date.
      • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
      • We will refund the product price minus any applicable fees and charges.
      • Original shipping charges are non-refundable.
      • Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
      • You are responsible for any return shipping charges.
      • Refunds will be applied to the same payment method used when the original purchase was made.

      The Following Cannot Be Returned

      • Products that are eligible for parts under manufacturer warranty
      • Products that have had their original manufacturer packaging opened
      • Products that have been out of their original manufacturers' packaging

      It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

      If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

      All return requests must be submitted in writing and sent to support@mobilityparadise.com

      *Exclusions

      Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

      Mobility Paradise Returns Policy By Brands

      Refund policy

      Domestic (U.S.) Customers

      Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GOTRAX directly. Products purchased through our website are subject to the terms and conditions below:

      Returns and Cancellations

      Returning Products within 14 Days of purchase:  Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee for any new, unused products in the original packaging. 

       Any products that have been lightly used out of the box and/or ridden will carry a restocking fee of 20% if returned within 14 days after purchase.  Returns will not be accepted for any products that show abnormal wear & tear or physical damage. This also includes missing parts or accessories sold with the product.

      Follow these steps to return products within 14 days of purchase:

      1. Fill out a Request Form

      2. Receive a pre-paid UPS shipping label to email address on file. 

      3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.

      4. Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.

      Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).

      In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking.

      Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route.

      Tracking your package
      Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

      Shipping restrictions
      GOTRAX will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

      P.O. boxes
      GOTRAX can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

      APO/FPO addresses
      GOTRAX cannot ship to APO/FPO addresses.

      Commercial mail boxes
      GOTRAX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

      Undeliverable packages
      When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

      These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

      The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

      Incorrect address
      If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

      Refused by recipient
      If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

      RETURN PROCEDURE

      • All return requests must be submitted in writing and sent to support@mobilityparadise.com
      • If your return is approved you will receive an email from us with return instructions.
      • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
      • We recommend taking a picture of the package and/or the item before shipping.
      • Ship the package.  We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
      • Please provide us with the tracking number.
      • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

        QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

        CANCELLATIONS

        All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

        Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

        If your order has not been shipped yet, this is the only fee you will incur.

        If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

        Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

        The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

        PRE-ORDERS

        We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. 

        If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

        If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

        If you don't want an alternative product, you can cancel your order without any cancellation fee.

        If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

        If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

        If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

        Thanks for your understanding.

        QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

        DAMAGED MERCHANDISE

        In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

        EMAIL: SUPPORT@MOBILITYPARADISE.COM

        DEFECTIVE MERCHANDISE

        Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

        EMAIL SUPPORT@MOBILITYPARADISE.COM

        PLEASE READ!

        It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

        In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

        If we received the item damaged you may file a claim with your shipping company.

        If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

        Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

        Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

        We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card. 

        We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

        To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

        Our 100% Price Guarantee has some limitations:

        • You must purchase the item from our website before requesting your Price Match Guarantee
        • Promotions such as rebates and "buy one, get one free" offers are not eligible
        • The item must be in stock on the competitor's website
        • The competitor must be an online store, they may not have a retail location
        • The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
        • The competitor must be an Authorized Retailer of the product in question
        • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax 
        If you want to check if we can price match a product before you place your order, please contact us. 

        The Following Brands Are Excluded:

        Welcome to Mobility Paradise

        We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub

        We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis. 

        What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our  Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

        Our Commitment To You

        • World-class customer service.
        • FREE shipping to the lower 48 USA on every order.
        • Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
        • We guarantee that our prices are the lowest online.
        • We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!  

        Our Mission: "To Help You Get Mobile and Stay Happy"

        At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house. 

        We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met. 

        We provide the following value-added benefits with every order:

        • 100% Secure Shopping
        • We Value Your Privacy
        • Trusted Brand Names
        • Authorized Online Dealer
        • Best Return Policy
        • Free Shipping Every day
        • Low Price Guarantee
        • Satisfaction Guarantee
        • Courteous Sales Experts

        Worried About Price?

        • We are an authorized dealer for our suppliers and we ship directly from their warehouse.
        • With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
        • We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

        We understand buying a Mobility ScooterElectric ScooterElectric WheelchairPatient Care ProductWheelchairOxygen ConcentratorLift ChairSaunaSteam ShowerMassage TableExercise EquipmentElectric BikeMassage Chairor a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.

        Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.

        How We Give Back To The Community

        We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.

        We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.

        Meet The Founder

        The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood. 

        Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.

        Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

         

        Our Customer Support Team

        Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA. 

         

        Our Warehouses

        Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages. 

         

        How To Contact Us

        You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.

        You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."

        You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.

        You can write to us: 

        MOBILITY PARADISE LLC
        9783 E 116th St, Ste. 1047
        Fishers, IN 46037-2822 United States

        We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us. 

         

        If you want to learn more about Mobility ScootersElectric ScootersElectric WheelchairsPatient Care ProducrsWheelchairsOxygen ConcentratorsLift ChairsSaunasSteam ShowersMassage TablesExercise EquipmentElectric BikesMassage Chairsand Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.

        Subscribe to our YouTube channel

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        Follow us on Pinterest


         

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        If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

        Mobility Paradise Warranty Policy By Brands

        Warranty

        The GOTRAX Electric Scooters come with a six month warranty that is non-transferable after the product’s initial sale. Covering parts due to manufacturing defects. If a defect arises during the warranty period, GOTRAX will repair the affected product at no charge, exchange with an equivalent refurbished replacement (refurbished units might have cosmetic signs of use), or supply a replacement part if the problem is isolated and can be rectified with new part(s). 

        Items damaged due to misuse of the scooter, or incidental issues due to normal wear and tear (such as flat tires, screws, tire tubes, kick stands, worn brakes, joints loosening), are not covered under the warranty replacement program.  However, parts can be purchased directly from our website in these situations. 

        No reimbursement is provided for towing, loss of time, loss of use, inconvenience, incidental or consequential damages.

        During the warranty period the customer is responsible for return shipping, and can purchase a shipping label at a discount rate from our customer service team. 

        Battery Related Issues:  Lithium-ion battery packs are consumable products that can lose charge capacity over time. See here for tips on prolonging the life of your battery. Defective batteries are rare, but they are covered under warranty.  Receiving a defective battery would usually mean it can not be charged or operated inside the scooter.  If you believe your battery is defective, please upload photos of the battery's serial number below. If due to manufacturers defect customers are issued either a 1 time replacement battery or scooter. 

        Dead on Arrival: In the rare case where your scooter arrives defective, GOTRAX will either replace the defective component, repair the scooter, or send a replacement unit at no charge.  In situations where the scooter needs to be sent back to us, we will provide a prepaid return label. Dead on Arrival claims must be made within the first 14 days.

        Modifications to product: No unapproved modifications can be made to the product, its performance or otherwise, in order for this Limited 90 Day Warranty to remain in effect.

        Aging: This Limited 180 Day Warranty will not cover any damage which results from aging, such as fading of paint, deterioration of plated surfaces, deterioration of rubber or plastics, or rusting.

        Cosmetic Damage: T Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.

        Neglect: Damage due to misuse or neglect, use other than as specified in the Owner’s Manual, or use under abnormal conditions are not covered by this Limited 180 Day Warranty.

        Weather: Warranty is void if weather related water damage is determined. Owner is responsible for storage and protection from the weather.

        Second Hand Purchase: This limited warranty does not cover products sold second hand, open box, including but not limited to floor models (unless manufacturer’s warranty approved upon date of purchase). Refurbished equipment, equipment sold without a manufacturer’s warranty or sold “as is”.

        Warranty is void if your Hoverboard/Scooter shows visible signs of damage or has been misused beyond what is considered normal use, including water damage. Wear and tear is not covered under this warranty, only defects in craftsmanship such as receiving a product DOA or a bad chipboard.

        Mulberry Extended Warranty The extended warranty is available to purchase at checkout or up to 30 days after purchase.  For more details on the extended warranty, including instructions on how to submit a claim - please contact us.

        For customers experiencing issues that fall outside the warranty period, we are still here to help.  Spare parts can be purchased directly from our online store, and we provide detailed instructions for replacing common components. 

         

        International Customers

        The same warranty and return conditions outlined above also apply for international orders shipped outside the US.  However, the buyer will be responsible for shipping and customs duties & taxes when shipping the product back for a return or repair.

         

        Questions & Answers

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        Customer Reviews

        Based on 5 reviews
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        C
        Carlos E.
        Better than expected

        This bike is better than expected for the price. been using it to commute back and forth from work every day since I got it. and it's a 6 mile round trip for me and going up against some decent-sized hills here in South texas without any issues. And after putting 100 miles on it in the two weeks I owned it. The bike has held up great with no signs of wear and tear even on the tires considering some of the streets I ride on are a bit rough and I did take on a couple of bike trails and the bike has held up great.

        B
        Brandon E.
        Amazing Bike and Best Bang For the Buck

        This is an incredible bike and the best value on the market for the specs that you get. I have ridden over 400 miles on this bike and it is a very well-made bike. It is very versatile even without battery power. I would highly recommend this bike to anyone thinking of getting a fast, portable electric bike at a great price!

        W
        Wayne S.
        Couldn’t recommend more!

        The bike comes assembled. There are minimal things to put together - seat and handlebar placements. The bike rides really well. Pedal-assist is seamless. Loads of fun. Really comfortable to ride. Couldn’t recommend more!

        I
        Ian M.
        Like it!

        Exactly as expected. Great for whopping 240lb self!!!

        R
        Robert S.
        Multi functional for practical and fun use.

        I bought this primarily for getting around campsites while leaving my truck camper at the campsite, but I've found it's a lot of fun to ride the trails around my home as well.
        It makes a good backup option if you break down or run out of gas to get yourself to a safe location or gas station.

        GoTrax Traveler 36V/10.4Ah 500W Electric Commuter Bike

        Your Price:
        $1,199.00
        Questions? Call Us To Order Mon-Sun 8am-8pm EST
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        Customers rate us 5.0/5 based on 10810 reviews.
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