Fiido D11 36V/11.6Ah 250W Folding Electric Bike
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Fiido D11 36V/11.6Ah 250W Folding Electric Bike
Get Around with this Beautiful Folding Electric Bike!
Travel the streets in style with the Fiido D11 Folding Electric Bike! This lightweight, compact bike has a fantastic range suited for round-trip commutes. It is the ultimate folding bike with smaller dimensions than the competition, with only the most straightforward features inside, yet still capable of carrying individuals five to six feet in height. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride this bike.
This is the best electric bike for riders looking for an austere folding bike that weighs less and has more compact dimensions. The Fiido D11 comes with a rigid, aluminum frame that folds in the middle. You can easily fold the bike and place it inside a car trunk. Looking at its price, the Fiido D11 is among the best electric bikes for sale today. It is available in a beautiful blue-green color.
The Fiido D11 urban bike is made to satisfy your needs as a commuter without breaking the bank. The bike comes with a power-efficient 250-watt electric motor installed inside the rear wheel hub. The design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a high-power lithium battery pack so you can easily go uphill or overcome rugged roads without losing power.
Because it is a bike, you can use it on bike lanes, alleys, and on empty sidewalks to avoid city traffic. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weighs only 38.5 lbs. so it is easy to pedal. It is an ideal ride for short trips or a last-mile ride for crowded areas in the city. Avoid city traffic to get to your destination quickly. Purchase the Fiido D11 Electric Bike here at Mobility Paradise!
- If you want a no-frills ride that is usable for commuting, the Fiido D11 is for you. It is ideal for last-mile rides and long trips, presenting a folding frame that measures 31.4 inches by 21.1 inches folded. Fold into a tight package so you can fold and bring it on public transportation, or fold the bike and bring it indoors to save on parking.
- The Fiido D11 Folding Bike comes with a power-efficient 36-volt, 250-watt electric motor with a top speed of 15.5 miles per hour. The powerful motor is located inside the rear wheel hub, which puts the torque directly on the ground.
- The bike comes with an 11.6 ampere-hour battery pack and an astounding moped range of 62 miles, so it has more range compared to the competition. The battery pack is compact and ingeniously hidden inside the seat post, so it looks just like a pedal-powered ride. It charges to full in just seven hours.
- You can use this bike for commuting or last-mile trips. This affordable bike comes with a beautiful frame and compact 20-inch spoked rims, making it compact and can be driven through crowded spaces. The bike comes with a front LED headlight and fenders to protect you from splatters.
- For its price, the bike has a set of front and rear mechanical disc brakes for improved stopping power. Because it has an electric motor, you will have no problem riding over bumps and curbs. The Fiido D11 Electric Bike is perfect for commuting and everyday mobility.
Cruise the Streets with this Gorgeous Folding Bike!
Do you need a capable electric bike for the city commuting to work or school? Are you looking to have something usable for high-traffic, urban environments? If you want the most compact ride in the market that will get things done, the Fiido D11 Folding Electric Bike is for you. It has a rigid bike frame and compact 20-inch rims, so it is easy to pedal and travel through crowded spaces. You can fold and bring it inside your home or office. The Fiido D11 has a 250-watt electric motor that gives it a capable top speed of 15.5 miles per hour, so you can travel to speed if you are in a hurry.
Enjoy traveling around the city and avoid getting stuck on the road. It comes with an 11.6 Ah battery pack that gives it an astounding moped range of 62 miles, so you can safely use it for round-trip commutes. The Fiido D11 Electric Bike has a folding frame that only measures 31 inches by 29 inches so that you can bring it on the car or bus.
Excellent Dimensions
When assembled with seat and tiller posts up, the Fiido D11 electric folding bike measures 58” inch L x 22” inch W x 43” H. The bike weighs 38.5 lbs with batteries. The front and rear wheels measure 20 inches in diameter. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to six hours before using the bike.
The Fiido D11 bike is powered by a 36-volt lithium battery pack with an 11.6Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the brakes and inspect the tires. Check every component of the bike before using it.
Have Fun and Love the Electric Appeal of Fiido Electric Bikes!
Electric bikes are the way to go for an active and sustainable lifestyle. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas.
See the glimpse of the future with Fiido Bikes. We went all out on research and development to create electric bikes to cater to various groups of people. We believe that people should be able to commute by bike and at the same time enjoy the experience. Our designs revolve around durable, lightweight frames, hidden lithium battery packs, and power-efficient motors for great range. Get amazing deals plus tons of freebies when you purchase this Fiido D11 Folding Electric Bike here at Mobility Paradise!
Specifications
- Model: Fiido D11
- Voltage: 36V
- Battery: 11.6Ah
- Motor: Brushless Gear 250W motor
- Charging Time: 7 hours
- Moped Mode Range: 80-100km
- Max Speed: 25km/h
- Working Temperature: -10~50°C
- Frame Material: Aluminium alloy
- Color: Sky Blue
- Max Load: 120kg
- Net Weight: 17.5kg (with battery)
- Tire Size: 20‘’*1.75 inch
- E-bike Size: 1480mm*570mm*1100mm
- Folding Size: 800mm*400mm*740mm
Product Videos
Frequently Asked Questions
What is the payload of the e-bike with such a simple frame?
- Good question! With the unique aerospace-grade aluminum alloy frame, the maximum load of D11 can reach 120kg.
Is this really an e-bike? I can't see where the battery is.
- Exactly. The battery is not that obvious for it is concealed in the seat tube.
What is the capacity of the battery?
- 11.6Ah. Thanks to FIIDO's patent, the battery capacity can reach 11.6Ah large in such a compact size.
Can I remove the battery to charge?
- Absolutely. Just take the seat tube down and get D11 powered anywhere.
Where is the motor?
- In fact, the motor is hidden in the rear wheel by FIIDO’s peculiarly design.
Does the bike have enough power to climb hills?
- The torque of the 250W brushless geared motor is 35nm, which means that you will ride effortlessly even climbing steep mountains.
How much does the whole bike weigh?
- With a net weight of 17.5kg, D11 is the lightest one among 20-inch e-bikes currently.
Is it convenient to fold?
- All you need is taking 3 simple steps to fold or unfold the e-bike, and you can also push it forward after folding to save effort.
Can I ride in the rain?
- Yes, the D11 is IP54 waterproof. But we recommend not to use it in heavy rain considered of safety. Please avoid putting the e-bike in water, or cleaning with a high-pressure water gun to avoid damage to electronic components and wiring due to soaking. However, when passing through water pools, stagnant water, etc., pay attention to the height of wading not higher than the hub to prevent damage to the motor caused by water ingress. Do not wash with high-pressure water jets to avoid damage to electronic components and wiring due to wetness.
Does winter affect the range of it?
- The activity of Li-ions decreases under low temperature, which may also influence the efficiency of the battery. However, the performance of the battery will return to its original state once the temperature rises.
Is it easy to replace the accessories by myself?
- Generally speaking, you can handle the replacement of the e-bike accessories if you are able to fix simple problems with a bicycle. Fiido shows a strict attitude towards the selection of components to ensure high quality of our products. Also, our after-sales department provides specialized technical video tutorial.
Why I fail to purchase?
- Fiido supports limited sales areas, but we currently have overseas warehouses in the United States and Europe, and we are exploring more areas. Please keep following us.
What's in the package?
- There are fender, charger, UK adapter, kickstand, open spanner and Allen key inside the box.
Does it need to be assembled when received?
- Simply unfold it, and then install the pedals and seat tube. Actually, the entire frame of D11 has been assembled before leaving the factory.
What should I do if I have after-sales problems?
- Fiido offers one-year warranty, for more details and If you have any questions about our products, please feel free to contact us.
Order a Fiido D11 36V/11.6Ah 250W Folding Electric Bike today from MobilityParadise.com. Free shipping + free gifts on all of our Fiido Folding Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
The Average Delivery Time Is Only 7 Business Days
- Affected by the COVID-19 Epidemic, the delivery time of the local logistics company, and the expected deviation, please understand.
- Affected by the Brexit trade policy, the transportation of electric bikes to the UK currently requires an 8% Transportation Fee (Except D21, M21, and Fiido X).
- Business Days refer to Monday to Friday, except Saturdays and Sundays and holidays.
- The shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.
Warehouse: USA (Western) & USA (Eastern)
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Exchange and Returns
- If you haven't received the shipping notification, you can cancel or modify this order by emailing our customer service. Our customer service will help you cancel or modify the order within 24 hours after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24 hours. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
- If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.
- You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
- We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.
- Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.
- Acceptance time for return and exchange; within 15 days upon arrival; We will offer a full refund or exchange if the product has major defects and is damaged (Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will be borne by the customer for personal reasons like-dislike( Not product quality issue); Our warranty policy will be in effect upon the receipt of goods.
- Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned. If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
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Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
MOBILITY PARADISE LLC
9783 E 116th St, Ste. 1047
Fishers, IN 46037-2822 United States
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
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If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
Warranty and Guarantee
The warranty period for a bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After the warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
One of the Following Conditions does NOT Qualify for Warranty;
- Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
- Users disassemble, repair, and modify themselves, and failures caused by non-compliance with the rules of use.
- Failure caused by improper use or storage by the user, or accident.
- No warranty card, or warranty card inconsistent with the bicycle.
- Vulnerable parts and consumables do not enjoy guarantees for repair, replacement, or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
- The cost of repairing in other repair shops without the consent of the special maintenance organization.
- Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
- Scratched or broken lead fittings are not warranted.
Fiido D11 36V/11.6Ah 250W Folding Electric Bike
Get Around with this Beautiful Folding Electric Bike!
Travel the streets in style with the Fiido D11 Folding Electric Bike! This lightweight, compact bike has a fantastic range suited for round-trip commutes. It is the ultimate folding bike with smaller dimensions than the competition, with only the most straightforward features inside, yet still capable of carrying individuals five to six feet in height. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride this bike.
This is the best electric bike for riders looking for an austere folding bike that weighs less and has more compact dimensions. The Fiido D11 comes with a rigid, aluminum frame that folds in the middle. You can easily fold the bike and place it inside a car trunk. Looking at its price, the Fiido D11 is among the best electric bikes for sale today. It is available in a beautiful blue-green color.
The Fiido D11 urban bike is made to satisfy your needs as a commuter without breaking the bank. The bike comes with a power-efficient 250-watt electric motor installed inside the rear wheel hub. The design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a high-power lithium battery pack so you can easily go uphill or overcome rugged roads without losing power.
Because it is a bike, you can use it on bike lanes, alleys, and on empty sidewalks to avoid city traffic. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weighs only 38.5 lbs. so it is easy to pedal. It is an ideal ride for short trips or a last-mile ride for crowded areas in the city. Avoid city traffic to get to your destination quickly. Purchase the Fiido D11 Electric Bike here at Mobility Paradise!
- If you want a no-frills ride that is usable for commuting, the Fiido D11 is for you. It is ideal for last-mile rides and long trips, presenting a folding frame that measures 31.4 inches by 21.1 inches folded. Fold into a tight package so you can fold and bring it on public transportation, or fold the bike and bring it indoors to save on parking.
- The Fiido D11 Folding Bike comes with a power-efficient 36-volt, 250-watt electric motor with a top speed of 15.5 miles per hour. The powerful motor is located inside the rear wheel hub, which puts the torque directly on the ground.
- The bike comes with an 11.6 ampere-hour battery pack and an astounding moped range of 62 miles, so it has more range compared to the competition. The battery pack is compact and ingeniously hidden inside the seat post, so it looks just like a pedal-powered ride. It charges to full in just seven hours.
- You can use this bike for commuting or last-mile trips. This affordable bike comes with a beautiful frame and compact 20-inch spoked rims, making it compact and can be driven through crowded spaces. The bike comes with a front LED headlight and fenders to protect you from splatters.
- For its price, the bike has a set of front and rear mechanical disc brakes for improved stopping power. Because it has an electric motor, you will have no problem riding over bumps and curbs. The Fiido D11 Electric Bike is perfect for commuting and everyday mobility.
Cruise the Streets with this Gorgeous Folding Bike!
Do you need a capable electric bike for the city commuting to work or school? Are you looking to have something usable for high-traffic, urban environments? If you want the most compact ride in the market that will get things done, the Fiido D11 Folding Electric Bike is for you. It has a rigid bike frame and compact 20-inch rims, so it is easy to pedal and travel through crowded spaces. You can fold and bring it inside your home or office. The Fiido D11 has a 250-watt electric motor that gives it a capable top speed of 15.5 miles per hour, so you can travel to speed if you are in a hurry.
Enjoy traveling around the city and avoid getting stuck on the road. It comes with an 11.6 Ah battery pack that gives it an astounding moped range of 62 miles, so you can safely use it for round-trip commutes. The Fiido D11 Electric Bike has a folding frame that only measures 31 inches by 29 inches so that you can bring it on the car or bus.
Excellent Dimensions
When assembled with seat and tiller posts up, the Fiido D11 electric folding bike measures 58” inch L x 22” inch W x 43” H. The bike weighs 38.5 lbs with batteries. The front and rear wheels measure 20 inches in diameter. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to six hours before using the bike.
The Fiido D11 bike is powered by a 36-volt lithium battery pack with an 11.6Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the brakes and inspect the tires. Check every component of the bike before using it.
Have Fun and Love the Electric Appeal of Fiido Electric Bikes!
Electric bikes are the way to go for an active and sustainable lifestyle. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas.
See the glimpse of the future with Fiido Bikes. We went all out on research and development to create electric bikes to cater to various groups of people. We believe that people should be able to commute by bike and at the same time enjoy the experience. Our designs revolve around durable, lightweight frames, hidden lithium battery packs, and power-efficient motors for great range. Get amazing deals plus tons of freebies when you purchase this Fiido D11 Folding Electric Bike here at Mobility Paradise!
Specifications
- Model: Fiido D11
- Voltage: 36V
- Battery: 11.6Ah
- Motor: Brushless Gear 250W motor
- Charging Time: 7 hours
- Moped Mode Range: 80-100km
- Max Speed: 25km/h
- Working Temperature: -10~50°C
- Frame Material: Aluminium alloy
- Color: Sky Blue
- Max Load: 120kg
- Net Weight: 17.5kg (with battery)
- Tire Size: 20‘’*1.75 inch
- E-bike Size: 1480mm*570mm*1100mm
- Folding Size: 800mm*400mm*740mm
Product Videos
Frequently Asked Questions
What is the payload of the e-bike with such a simple frame?
- Good question! With the unique aerospace-grade aluminum alloy frame, the maximum load of D11 can reach 120kg.
Is this really an e-bike? I can't see where the battery is.
- Exactly. The battery is not that obvious for it is concealed in the seat tube.
What is the capacity of the battery?
- 11.6Ah. Thanks to FIIDO's patent, the battery capacity can reach 11.6Ah large in such a compact size.
Can I remove the battery to charge?
- Absolutely. Just take the seat tube down and get D11 powered anywhere.
Where is the motor?
- In fact, the motor is hidden in the rear wheel by FIIDO’s peculiarly design.
Does the bike have enough power to climb hills?
- The torque of the 250W brushless geared motor is 35nm, which means that you will ride effortlessly even climbing steep mountains.
How much does the whole bike weigh?
- With a net weight of 17.5kg, D11 is the lightest one among 20-inch e-bikes currently.
Is it convenient to fold?
- All you need is taking 3 simple steps to fold or unfold the e-bike, and you can also push it forward after folding to save effort.
Can I ride in the rain?
- Yes, the D11 is IP54 waterproof. But we recommend not to use it in heavy rain considered of safety. Please avoid putting the e-bike in water, or cleaning with a high-pressure water gun to avoid damage to electronic components and wiring due to soaking. However, when passing through water pools, stagnant water, etc., pay attention to the height of wading not higher than the hub to prevent damage to the motor caused by water ingress. Do not wash with high-pressure water jets to avoid damage to electronic components and wiring due to wetness.
Does winter affect the range of it?
- The activity of Li-ions decreases under low temperature, which may also influence the efficiency of the battery. However, the performance of the battery will return to its original state once the temperature rises.
Is it easy to replace the accessories by myself?
- Generally speaking, you can handle the replacement of the e-bike accessories if you are able to fix simple problems with a bicycle. Fiido shows a strict attitude towards the selection of components to ensure high quality of our products. Also, our after-sales department provides specialized technical video tutorial.
Why I fail to purchase?
- Fiido supports limited sales areas, but we currently have overseas warehouses in the United States and Europe, and we are exploring more areas. Please keep following us.
What's in the package?
- There are fender, charger, UK adapter, kickstand, open spanner and Allen key inside the box.
Does it need to be assembled when received?
- Simply unfold it, and then install the pedals and seat tube. Actually, the entire frame of D11 has been assembled before leaving the factory.
What should I do if I have after-sales problems?
- Fiido offers one-year warranty, for more details and If you have any questions about our products, please feel free to contact us.
Order a Fiido D11 36V/11.6Ah 250W Folding Electric Bike today from MobilityParadise.com. Free shipping + free gifts on all of our Fiido Folding Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
The Average Delivery Time Is Only 7 Business Days
- Affected by the COVID-19 Epidemic, the delivery time of the local logistics company, and the expected deviation, please understand.
- Affected by the Brexit trade policy, the transportation of electric bikes to the UK currently requires an 8% Transportation Fee (Except D21, M21, and Fiido X).
- Business Days refer to Monday to Friday, except Saturdays and Sundays and holidays.
- The shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.
Warehouse: USA (Western) & USA (Eastern)
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Exchange and Returns
- If you haven't received the shipping notification, you can cancel or modify this order by emailing our customer service. Our customer service will help you cancel or modify the order within 24 hours after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24 hours. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.
- If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.
- You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.
- We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.
- Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.
- Acceptance time for return and exchange; within 15 days upon arrival; We will offer a full refund or exchange if the product has major defects and is damaged (Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will be borne by the customer for personal reasons like-dislike( Not product quality issue); Our warranty policy will be in effect upon the receipt of goods.
- Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned. If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
Welcome to Mobility Paradise
We are passionate about helping people find the best product for their mobility needs whether it be a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub.
We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the mobility industry. Our customers mostly include the middle-aged, elderly, disabled, and obese looking to improve their mobility so they can maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Our products have allowed the elderly, obese, disabled, and every-day people to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe our mobility products are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of our mobility products, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Indiana, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Scooter, Electric Wheelchair, Patient Care Product, Wheelchair, Oxygen Concentrator, Lift Chair, Sauna, Steam Shower, Massage Table, Exercise Equipment, Electric Bike, Massage Chair, or a Bathtub is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at (800) 674-3815 or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect mobility products to helping less fortunate communities, we've done it all. Our love for mobility products extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of mobility products. It's amazing what a difference a mobility product can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home and Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about mobility products. Trevor did some research in the elderly care products industry only to find that there weren't very many websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs to customers all over the USA and Canada, not to mention all the information you need to make an informed buying decision like buying guides and how-to guides.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Monday-Sunday 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday-Sunday 8am-8pm EST.
You can write to us:
MOBILITY PARADISE LLC
9783 E 116th St, Ste. 1047
Fishers, IN 46037-2822 United States
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Producrs, Wheelchairs, Oxygen Concentrators, Lift Chairs, Saunas, Steam Showers, Massage Tables, Exercise Equipment, Electric Bikes, Massage Chairs, and Bathtubs, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
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If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
Warranty and Guarantee
The warranty period for a bicycle is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.
After the warranty period, the customer has to pay replacement parts and shipping fees. The bike which we sell are factory new regular products, all parts are the same as the original parts.
One of the Following Conditions does NOT Qualify for Warranty;
- Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
- Users disassemble, repair, and modify themselves, and failures caused by non-compliance with the rules of use.
- Failure caused by improper use or storage by the user, or accident.
- No warranty card, or warranty card inconsistent with the bicycle.
- Vulnerable parts and consumables do not enjoy guarantees for repair, replacement, or compensation of fault products, including brake seat bags, plastic parts, spokes, rims, brake cables, surface scratches, etc.
- The cost of repairing in other repair shops without the consent of the special maintenance organization.
- Slight scratches or damage to the outer shell caused by the logistics transportation of the accessories are not warranted.
- Scratched or broken lead fittings are not warranted.
This bike is so much fun. I was on the fence about spending that kind of money on an electric bike but I am so glad I did. I love that I can use it as a mountain bike or an electric bike. It was easy to assemble and it’s very easy to fold and unfold. It’s also very sturdy and well made. I have taken it out for about 4 hours a clip with a combination using it as an electric bike and manual and only went through half the battery. So I’m impressed with the quality overall!
So far it’s been great, my son loves riding it up & down the street. It’s been all we’ve hoped for, thank you very much. Great product!
Assembly was easy. Had one minor issue that was promptly fixed by MobilityParadise.com customer service.
MP customer service was top-notch. Overall pleased with my purchase so far!
I love this bike! Went on several long rides of 10 miles or more and have yet to lose more than one bar on the battery. The seat is comfortable. Lights on the bike are bright and the backlight actually flashes when you are breaking.
Fiido D11 36V/11.6Ah 250W Folding Electric Bike
Call Us Now for Personal Assistance or a Price Match:
(800) 674-3815
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 10822 reviewsI have not used it as yet, since it arrived it has snowed and I cannot use it in the snow. Also the temp. has been in the one digits.
Received my specter s but noticed the lower right hand chain stay of the main swinging arm has a large dent in the side of the formed tube. The paint has not be disturbed. And when riding I believe the motor makes a dry squeaking sound at times. This sound is not constant and is erratic. I have yet to pin point the squeaking. Overall I am pleased with this purchase be would like assistance to remedy these issues.
Everything is great if it all came on time. Having to wait fer other items to show was hard , but you worked on. Shipping is difficult at this time of year and having patience help. Thank you fer your time on making sure all is good.
Razor Dirt Rocket MX500 36V Kids Electric Dirt Bike RZ-MX500
Love it!
No good snow street only
I am a RN and use many mattresses when caring for patients in the hospital. My mother in-law ordered the immersus mattress and is so happy with the comfort, and the ability to get out of bed with the safety bolster. Quality product!
This Immersus mattress is the best mattress. My mom healed on it after trying 3 other more expensive mattresses.
I HAVE TO USE MINE ABOARD CRUISE SHIPS AS I CAN NOT WALK LONG DISTANCES. I HAVE FOUND BY PUTTING MY FEET ON THE GROUND ON EACH SIDE HELPS. THIS IS THE ONLY WAY I CAN GET AROUND. HAD A ELECTRIC WHEELCHAIR FOR 6 YEARS BUT COULD NEVER GET USE TO THE CONTROL ON ONE SIDE. ENDED UP TAKING THE BATTERY OUT AND LETTING MY HUSBAND PUSH ME AT HIS FAST PASE.
I was just on vacation last month and my mobility scooter was a life saver for me. I took my standup walker also but so found out that the scooter was the only wheels for me. It was so easy to stow away and use when I needed it and boy did, I needed my scooter. The long walks while ashore was nothing less than a Mircle. Thanks to Mobility Paradise for the easy purchase on my scooter.
I love it! Perfect for what I was looking for.
Will comment if I have to use after manufacture warranty. Still waiting on missing helmet.Would take certificate for accessories if possible.
After trying the DWMEIGI trike out for the first time, I was a little skeptical as it felt so different from a bike. It takes a little practice, but I feel so much safer on the trike once I got used to it. Now I love it.
Aesthetics is excellent! Good looking machine. Runs like a scalded dog! I am very happy with my machine.
Added used office chair in place of bicycle seat
just purchased a Zip'r Traveler 12V/12Ah 155W 4-Wheel Mobility Scooter ZIP02
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