EV Rider CityRider 12V/36Ah 400W 4-Wheel Mobility Scooter
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EV Rider CityRider 12V/36Ah 400W 4-Wheel Mobility Scooter
Enjoy True Mobility for a More Active, Fulfilling Lifestyle!
Do you want the best mobility scooter on the market so you can do things that you can’t accomplish due to a disability? Need something that is safe, stable, and comfortable? Having a compact mobility scooter can mean a lot if you are doing a lot of things things inside and outside the house. However, you still want something that is comfortable to ride — introducing the EV Rider CityRider Mobility Scooter, featuring a sleek four-wheel design with a long-range and heavy-duty frame. This mobility scooter features a powerful motor and a frame designed for mobility. The weight capacity is 350 lbs., so it is ideal for overweight and obese users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Designed so You Can Be Active and Do Things Now.
The EV Rider CityRider Mobility Scooter is a fairly compact design, only measuring 46.4 inches long and 23.2 inches wide, making it ideal for indoor use and riding in crowded places. It has a 350-pound weight limit, making it fit for overweight users.
The scooter has a classic four-wheel design and a full suspension that works well whether indoors and outdoors. It has a full-size captains seat with deep cushions and flip-up armrests. Steer and control the scooter easily with the tiller.
Avoid Harm from Cheap Mobility Scooters.
More often than not, surplus or cheaply made devices are not reliable nor safe. They are not designed for sustained use due to having poorly-made electronics. Some cheap models lack even basic safety features. If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use.
You use a properly-designed scooter to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
Achieve More and Do More with EV Rider!
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisurely activities--things that are sometimes unthinkable when they were using ordinary wheelchairs.
EV Rider has been in the business since 1996, but our history of designing, distribution, and technical support of battery operated vehicles actually span over 30 years. We started from the bottom and worked all the way up. We are proud to offer powerful, functional, and carefully designed mobility solutions. Today, we are offering a complete line of mobility devices for kids, seniors, and disabled persons. Happy motoring and enjoy your EV Rider mobility experience!
- The EV Rider CityRider Mobility Scooter is the best mobility scooter for indoors and outdoors. It features a compact design with a full suspension on all four wheels, making it better than its counterparts with no sort of suspension whatsoever. The scooter has a maximum weight capacity of 350 lbs. so that overweight users can use it.
- The scooter packs a powerful 400-watt, 4,900 rpm DC motor. It has a lot more power than most mobility scooters models, so you can safely use it in the city where other mobility scooters cannot go. The motor power is regulated by the reliable PG70A controller. The scooter feature air-filled general-purpose tires on smooth and rugged surfaces.
- This compact scooter features a sleek, modern look and a faux leather-upholstered captains seat. It has a smooth and somewhat sporty design that stands out.
- Have the freedom to go anywhere. This mobility scooter can travel up to 17 miles (27.35 km) on a single charge so that you can use it throughout the day. The unit is powered by two units of 12-volt batteries with a total capacity of 36 Ah.
- The top speed is 4 miles per hour (6.5 kilometers per hour), which is ideal for indoor and curb travel. The scooter can climb slopes up to 8 degrees in angle.
- Control the scooter with a simple tiller that is easy to use. The tiller is adjustable and has simplified controls with a speed control knob and buttons for the horn and on/off function. There are lights for self-diagnostics and low-battery warning. There is a dedicated lever for free-wheeling function.
- Fit for everyday use. The scooter has pneumatic tires that make the ride comfortable, rear enclosed storage, and a large front basket to carry things. It also comes with a rearview mirror and a headlight.
- Durable and ingeniously designed to serve your daily mobility needs. It has a small footprint and safety features, making the EV CityRider Mobility Scooter recommended for elderly, adults, and people with disabilities.
Feel More Capable and Enjoy Outdoors Once More!
The EV CityRider Mobility Scooter is the best mobility scooter for indoors and outdoors. It is a very capable, compact vehicle with a powerful motor and convenient features that make driving easier. It has a small footprint ideal for traversing grocery aisles or footpaths, and travelling in crowds. Have no worries traversing inclines as it can drive up slopes up to 8-degrees in angle. It is among the few scooter models with a full suspension, so you can go off-road and travel on rugged surfaces to some degree.
The scooter also sports a fully-upholstered captains seat with a headrest and flip-up armrests. The chair has extra cushions that makes travel more bearable. The scooter has a spacious footwell for more comfort.
Perfect Dimensions.
The EV Rider CityRider Mobility Scooter measures 46.4” inch L x 23.2” inch W x 48.8” inch H and weighs 330 lbs. with batteries. The front and rear tires measure 10 inches in diameter. The scooter is equipped with pneumatic tires.
The mobility scooter has two units of 12-volt batteries with a total capacity of 36 Ah. There is also a 4-ampere battery charger off-board.
Safe and Easy to Drive.
This scooter features a compact frame with a full suspension fit for daily use. The light weight of the scooter (about 114lbs with batteries) makes it very easy to drive and maneuver. Since the scooter is equipped with a full suspension, it is comfortable over bumps and makes driving safer.
Designed with Essential Safety Features.
The EV Rider CityRider Mobility Scooter is equipped with safety features so you can ride it without worrying about anything. The scooter has front and rear lights so you can use it on the road. Stop every time you want with the equipped electromagnetic brakes. For added protection, the scooter is equipped with anti-roll rear casters that are bolted on the frame.
The scooter is powered by two 12-volt sealed lead acid batteries that require no maintenance throughout its life. There is an onboard self-diagnostic system and lights that let you know if there are problems in the unit. Having a mobility scooter lets you do your desired activities and be more independent. It is the best mobility scooter for rough terrain and outdoor adventures, so buy the EV Rider CityRider Mobility Scooter now!
Product Manual
Specifications:
- Scooter size ( L x W x H ) 46.4" ×23.2" ×48.8"/ 1180 mm × 590 mm× 1240 mm
- Base weight 114lbs/51.8kg
- Battery weight 52.8lbs/24kg
- Seat weight 39.6lbs/18kg
- Total weight 206.4lbs/93.8kg
- Front Wheel 300-4×2(10")
- Rear Wheel 300-4×2(10")
- Anti-tip wheel 2.24"/57mm
- Battery 36Ah×2
- Charger 4A Off-Board
- Charging time, hours >8hr
- Motor 400W 3400RPM
- Turning radius 56.3"/1430mm
- MAX. speed of 5.7 MPH
- Cruising range 17miles/27.3 km
- Weight capacity 350lbs/160kg
- The maximum climbing angle is 8°
- Controller PG70A
Battery Documents To Print and Give To Your Airline and TSA.
EV Rider CityRider 12V/36Ah 400W 4-Wheel Mobility Scooter
Enjoy True Mobility for a More Active, Fulfilling Lifestyle!
Do you want the best mobility scooter on the market so you can do things that you can’t accomplish due to a disability? Need something that is safe, stable, and comfortable? Having a compact mobility scooter can mean a lot if you are doing a lot of things things inside and outside the house. However, you still want something that is comfortable to ride — introducing the EV Rider CityRider Mobility Scooter, featuring a sleek four-wheel design with a long-range and heavy-duty frame. This mobility scooter features a powerful motor and a frame designed for mobility. The weight capacity is 350 lbs., so it is ideal for overweight and obese users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Designed so You Can Be Active and Do Things Now.
The EV Rider CityRider Mobility Scooter is a fairly compact design, only measuring 46.4 inches long and 23.2 inches wide, making it ideal for indoor use and riding in crowded places. It has a 350-pound weight limit, making it fit for overweight users.
The scooter has a classic four-wheel design and a full suspension that works well whether indoors and outdoors. It has a full-size captains seat with deep cushions and flip-up armrests. Steer and control the scooter easily with the tiller.
Avoid Harm from Cheap Mobility Scooters.
More often than not, surplus or cheaply made devices are not reliable nor safe. They are not designed for sustained use due to having poorly-made electronics. Some cheap models lack even basic safety features. If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use.
You use a properly-designed scooter to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
Achieve More and Do More with EV Rider!
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisurely activities--things that are sometimes unthinkable when they were using ordinary wheelchairs.
EV Rider has been in the business since 1996, but our history of designing, distribution, and technical support of battery operated vehicles actually span over 30 years. We started from the bottom and worked all the way up. We are proud to offer powerful, functional, and carefully designed mobility solutions. Today, we are offering a complete line of mobility devices for kids, seniors, and disabled persons. Happy motoring and enjoy your EV Rider mobility experience!
- The EV Rider CityRider Mobility Scooter is the best mobility scooter for indoors and outdoors. It features a compact design with a full suspension on all four wheels, making it better than its counterparts with no sort of suspension whatsoever. The scooter has a maximum weight capacity of 350 lbs. so that overweight users can use it.
- The scooter packs a powerful 400-watt, 4,900 rpm DC motor. It has a lot more power than most mobility scooters models, so you can safely use it in the city where other mobility scooters cannot go. The motor power is regulated by the reliable PG70A controller. The scooter feature air-filled general-purpose tires on smooth and rugged surfaces.
- This compact scooter features a sleek, modern look and a faux leather-upholstered captains seat. It has a smooth and somewhat sporty design that stands out.
- Have the freedom to go anywhere. This mobility scooter can travel up to 17 miles (27.35 km) on a single charge so that you can use it throughout the day. The unit is powered by two units of 12-volt batteries with a total capacity of 36 Ah.
- The top speed is 4 miles per hour (6.5 kilometers per hour), which is ideal for indoor and curb travel. The scooter can climb slopes up to 8 degrees in angle.
- Control the scooter with a simple tiller that is easy to use. The tiller is adjustable and has simplified controls with a speed control knob and buttons for the horn and on/off function. There are lights for self-diagnostics and low-battery warning. There is a dedicated lever for free-wheeling function.
- Fit for everyday use. The scooter has pneumatic tires that make the ride comfortable, rear enclosed storage, and a large front basket to carry things. It also comes with a rearview mirror and a headlight.
- Durable and ingeniously designed to serve your daily mobility needs. It has a small footprint and safety features, making the EV CityRider Mobility Scooter recommended for elderly, adults, and people with disabilities.
Feel More Capable and Enjoy Outdoors Once More!
The EV CityRider Mobility Scooter is the best mobility scooter for indoors and outdoors. It is a very capable, compact vehicle with a powerful motor and convenient features that make driving easier. It has a small footprint ideal for traversing grocery aisles or footpaths, and travelling in crowds. Have no worries traversing inclines as it can drive up slopes up to 8-degrees in angle. It is among the few scooter models with a full suspension, so you can go off-road and travel on rugged surfaces to some degree.
The scooter also sports a fully-upholstered captains seat with a headrest and flip-up armrests. The chair has extra cushions that makes travel more bearable. The scooter has a spacious footwell for more comfort.
Perfect Dimensions.
The EV Rider CityRider Mobility Scooter measures 46.4” inch L x 23.2” inch W x 48.8” inch H and weighs 330 lbs. with batteries. The front and rear tires measure 10 inches in diameter. The scooter is equipped with pneumatic tires.
The mobility scooter has two units of 12-volt batteries with a total capacity of 36 Ah. There is also a 4-ampere battery charger off-board.
Safe and Easy to Drive.
This scooter features a compact frame with a full suspension fit for daily use. The light weight of the scooter (about 114lbs with batteries) makes it very easy to drive and maneuver. Since the scooter is equipped with a full suspension, it is comfortable over bumps and makes driving safer.
Designed with Essential Safety Features.
The EV Rider CityRider Mobility Scooter is equipped with safety features so you can ride it without worrying about anything. The scooter has front and rear lights so you can use it on the road. Stop every time you want with the equipped electromagnetic brakes. For added protection, the scooter is equipped with anti-roll rear casters that are bolted on the frame.
The scooter is powered by two 12-volt sealed lead acid batteries that require no maintenance throughout its life. There is an onboard self-diagnostic system and lights that let you know if there are problems in the unit. Having a mobility scooter lets you do your desired activities and be more independent. It is the best mobility scooter for rough terrain and outdoor adventures, so buy the EV Rider CityRider Mobility Scooter now!
Product Manual
Specifications:
- Scooter size ( L x W x H ) 46.4" ×23.2" ×48.8"/ 1180 mm × 590 mm× 1240 mm
- Base weight 114lbs/51.8kg
- Battery weight 52.8lbs/24kg
- Seat weight 39.6lbs/18kg
- Total weight 206.4lbs/93.8kg
- Front Wheel 300-4×2(10")
- Rear Wheel 300-4×2(10")
- Anti-tip wheel 2.24"/57mm
- Battery 36Ah×2
- Charger 4A Off-Board
- Charging time, hours >8hr
- Motor 400W 3400RPM
- Turning radius 56.3"/1430mm
- MAX. speed of 5.7 MPH
- Cruising range 17miles/27.3 km
- Weight capacity 350lbs/160kg
- The maximum climbing angle is 8°
- Controller PG70A
Battery Documents To Print and Give To Your Airline and TSA.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the Mobility industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).
Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.
Credits will be granted upon inspection of the returned product(s).
Custom orders and assembly fees if applicable, are non-refundable.
Dealers may offer a return policy in addition to the basic EV Rider Return Policy.
Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
If the part or unit is shipped back to EV Rider by the dealer or end-user:
- The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
- The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
- Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped and if the reason is due to unavailability of the product. But if your reason of cancellation is due to sudden change of mind or personal reasons, then you will be charged the 5% cancellation fee. We must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
EwheelsAfikim
Adaptive Star
Avocado
Green Bike USA
Osaki
Titan
Inada
Ador
Strongback Mobility
Infinity
Kyota
Sharper Image
Welcome to Mobility Paradise
We are passionate about helping people find the best Mobility Scooter or Electric Wheelchair for their mobility needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility market. Our customers mostly include middle-aged, elderly, and disabled people looking to improve their mobility by getting an electric mobility scooter or electric wheelchair or electric lift chair that will allow them to maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Mobility Scooters and Electric Wheelchairs have allowed middle-aged, elderly, and disabled to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe Mobility Scooters and Electric Wheelchairs are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of the Mobility Scooters and Electric Wheelchairs, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Wheelchair, Wheelchair, or Patient Care Product is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect Mobility Scooters and Electric Wheelchairs to helping less fortunate communities, we've done it all. Our love for Mobility Scooters extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of Mobility Scooters and Electric Wheelchairs. It's amazing what a difference a Mobility Scooters and Electric Wheelchairs can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home but Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about Wheelchairs, Mobility Scooters, and Electric Wheelchairs. Trevor did some research in the elderly care products market only to find that there weren't very many good websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Wheelchairs, Wheelchairs, and Patient Care Products to customers all over the USA and Canada along with all the information you need to make an informed buying decision.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday - Sunday 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Wheelchairs, Wheelchairs, or Patient Care Products, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
If you're considering getting a mobility scooter, electric wheelchair, or lift chair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Mobility Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna and Shop Pay Installments.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@mobilityparadise.com or (800) 674-3815 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Mobility Paradise an exclusive deal to get financing for any Mobility Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay ?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
EV Rider CityRider 12V/36Ah 400W 4-Wheel Mobility Scooter
Enjoy True Mobility for a More Active, Fulfilling Lifestyle!
Do you want the best mobility scooter on the market so you can do things that you can’t accomplish due to a disability? Need something that is safe, stable, and comfortable? Having a compact mobility scooter can mean a lot if you are doing a lot of things things inside and outside the house. However, you still want something that is comfortable to ride — introducing the EV Rider CityRider Mobility Scooter, featuring a sleek four-wheel design with a long-range and heavy-duty frame. This mobility scooter features a powerful motor and a frame designed for mobility. The weight capacity is 350 lbs., so it is ideal for overweight and obese users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Designed so You Can Be Active and Do Things Now.
The EV Rider CityRider Mobility Scooter is a fairly compact design, only measuring 46.4 inches long and 23.2 inches wide, making it ideal for indoor use and riding in crowded places. It has a 350-pound weight limit, making it fit for overweight users.
The scooter has a classic four-wheel design and a full suspension that works well whether indoors and outdoors. It has a full-size captains seat with deep cushions and flip-up armrests. Steer and control the scooter easily with the tiller.
Avoid Harm from Cheap Mobility Scooters.
More often than not, surplus or cheaply made devices are not reliable nor safe. They are not designed for sustained use due to having poorly-made electronics. Some cheap models lack even basic safety features. If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use.
You use a properly-designed scooter to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
Achieve More and Do More with EV Rider!
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisurely activities--things that are sometimes unthinkable when they were using ordinary wheelchairs.
EV Rider has been in the business since 1996, but our history of designing, distribution, and technical support of battery operated vehicles actually span over 30 years. We started from the bottom and worked all the way up. We are proud to offer powerful, functional, and carefully designed mobility solutions. Today, we are offering a complete line of mobility devices for kids, seniors, and disabled persons. Happy motoring and enjoy your EV Rider mobility experience!
- The EV Rider CityRider Mobility Scooter is the best mobility scooter for indoors and outdoors. It features a compact design with a full suspension on all four wheels, making it better than its counterparts with no sort of suspension whatsoever. The scooter has a maximum weight capacity of 350 lbs. so that overweight users can use it.
- The scooter packs a powerful 400-watt, 4,900 rpm DC motor. It has a lot more power than most mobility scooters models, so you can safely use it in the city where other mobility scooters cannot go. The motor power is regulated by the reliable PG70A controller. The scooter feature air-filled general-purpose tires on smooth and rugged surfaces.
- This compact scooter features a sleek, modern look and a faux leather-upholstered captains seat. It has a smooth and somewhat sporty design that stands out.
- Have the freedom to go anywhere. This mobility scooter can travel up to 17 miles (27.35 km) on a single charge so that you can use it throughout the day. The unit is powered by two units of 12-volt batteries with a total capacity of 36 Ah.
- The top speed is 4 miles per hour (6.5 kilometers per hour), which is ideal for indoor and curb travel. The scooter can climb slopes up to 8 degrees in angle.
- Control the scooter with a simple tiller that is easy to use. The tiller is adjustable and has simplified controls with a speed control knob and buttons for the horn and on/off function. There are lights for self-diagnostics and low-battery warning. There is a dedicated lever for free-wheeling function.
- Fit for everyday use. The scooter has pneumatic tires that make the ride comfortable, rear enclosed storage, and a large front basket to carry things. It also comes with a rearview mirror and a headlight.
- Durable and ingeniously designed to serve your daily mobility needs. It has a small footprint and safety features, making the EV CityRider Mobility Scooter recommended for elderly, adults, and people with disabilities.
Feel More Capable and Enjoy Outdoors Once More!
The EV CityRider Mobility Scooter is the best mobility scooter for indoors and outdoors. It is a very capable, compact vehicle with a powerful motor and convenient features that make driving easier. It has a small footprint ideal for traversing grocery aisles or footpaths, and travelling in crowds. Have no worries traversing inclines as it can drive up slopes up to 8-degrees in angle. It is among the few scooter models with a full suspension, so you can go off-road and travel on rugged surfaces to some degree.
The scooter also sports a fully-upholstered captains seat with a headrest and flip-up armrests. The chair has extra cushions that makes travel more bearable. The scooter has a spacious footwell for more comfort.
Perfect Dimensions.
The EV Rider CityRider Mobility Scooter measures 46.4” inch L x 23.2” inch W x 48.8” inch H and weighs 330 lbs. with batteries. The front and rear tires measure 10 inches in diameter. The scooter is equipped with pneumatic tires.
The mobility scooter has two units of 12-volt batteries with a total capacity of 36 Ah. There is also a 4-ampere battery charger off-board.
Safe and Easy to Drive.
This scooter features a compact frame with a full suspension fit for daily use. The light weight of the scooter (about 114lbs with batteries) makes it very easy to drive and maneuver. Since the scooter is equipped with a full suspension, it is comfortable over bumps and makes driving safer.
Designed with Essential Safety Features.
The EV Rider CityRider Mobility Scooter is equipped with safety features so you can ride it without worrying about anything. The scooter has front and rear lights so you can use it on the road. Stop every time you want with the equipped electromagnetic brakes. For added protection, the scooter is equipped with anti-roll rear casters that are bolted on the frame.
The scooter is powered by two 12-volt sealed lead acid batteries that require no maintenance throughout its life. There is an onboard self-diagnostic system and lights that let you know if there are problems in the unit. Having a mobility scooter lets you do your desired activities and be more independent. It is the best mobility scooter for rough terrain and outdoor adventures, so buy the EV Rider CityRider Mobility Scooter now!
Product Manual
Specifications:
- Scooter size ( L x W x H ) 46.4" ×23.2" ×48.8"/ 1180 mm × 590 mm× 1240 mm
- Base weight 114lbs/51.8kg
- Battery weight 52.8lbs/24kg
- Seat weight 39.6lbs/18kg
- Total weight 206.4lbs/93.8kg
- Front Wheel 300-4×2(10")
- Rear Wheel 300-4×2(10")
- Anti-tip wheel 2.24"/57mm
- Battery 36Ah×2
- Charger 4A Off-Board
- Charging time, hours >8hr
- Motor 400W 3400RPM
- Turning radius 56.3"/1430mm
- MAX. speed of 5.7 MPH
- Cruising range 17miles/27.3 km
- Weight capacity 350lbs/160kg
- The maximum climbing angle is 8°
- Controller PG70A
Battery Documents To Print and Give To Your Airline and TSA.
Mobility Paradise is your number one source for Mobility Scooters, Electric Scooters, Electric Wheelchairs, Patient Care Products, Wheelchairs, Oxygen Concentrators, and Lift Chairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about our product selection, read our Blog. Call us to order at (800) 674-3815 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands may take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.
Mobility Paradise Shipping time Delivery Info Policy By Brands
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Mobility Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
MobilityParadise.com is committed to providing the best customer service in the Mobility industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Mobility Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@mobilityparadise.com
*Exclusions
Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Mobility Paradise Returns Policy By Brands
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).
Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.
Credits will be granted upon inspection of the returned product(s).
Custom orders and assembly fees if applicable, are non-refundable.
Dealers may offer a return policy in addition to the basic EV Rider Return Policy.
Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
If the part or unit is shipped back to EV Rider by the dealer or end-user:
- The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
- The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
- Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.
RETURN PROCEDURE
- All return request must be submitted in writing and sent to support@mobilityparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped and if the reason is due to unavailability of the product. But if your reason of cancellation is due to sudden change of mind or personal reasons, then you will be charged the 5% cancellation fee. We must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@MOBILITYPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@MOBILITYPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
The Following Brands Are Excluded:
EwheelsAfikim
Adaptive Star
Avocado
Green Bike USA
Osaki
Titan
Inada
Ador
Strongback Mobility
Infinity
Kyota
Sharper Image
Welcome to Mobility Paradise
We are passionate about helping people find the best Mobility Scooter or Electric Wheelchair for their mobility needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Mobility market. Our customers mostly include middle-aged, elderly, and disabled people looking to improve their mobility by getting an electric mobility scooter or electric wheelchair or electric lift chair that will allow them to maintain a normal and happy lifestyle of getting around the house and getting out of the house on a regular basis.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Mobility Scooters and Electric Wheelchairs inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Mobility Scooters, Electric Wheelchairs, and Lift Chairs come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Mobile and Stay Happy"
At Mobility Paradise, our mission is to help you get mobile and stay happy. Mobility Scooters and Electric Wheelchairs have allowed middle-aged, elderly, and disabled to get around the home and out of the house on a regular basis so they can be healthy and stay happy. We want to help you stay active and live a normal healthy and happy lifestyle of getting around the home and getting out of the house.
We believe Mobility Scooters and Electric Wheelchairs are revolutionizing the way middle-aged, elderly, and disabled are living a normal and happy lifestyle. With the increasing popularity of the Mobility Scooters and Electric Wheelchairs, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying a Mobility Scooter, Electric Wheelchair, Wheelchair, or Patient Care Product is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@mobilityparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting elderly choose their perfect Mobility Scooters and Electric Wheelchairs to helping less fortunate communities, we've done it all. Our love for Mobility Scooters extends far beyond our local community. We want to help the world. We've partnered with Alternatives in Motion and American Outreach Foundation to help people live a better life with the help of Mobility Scooters and Electric Wheelchairs. It's amazing what a difference a Mobility Scooters and Electric Wheelchairs can make to a person's life. Watch these video to learn more about what the Alternatives in Motion and American Outreach Foundation does for the communities.
We donate a portion of our profits to Alternatives in Motion and American Outreach Foundation. All proceeds go to help the people with disabilities get a Mobility Scooter or Electric Wheelchair of their own, to help promote a healthier and easier happy life for our brothers and sisters with mobility difficulties.
Meet The Founder
The owner, Trevor, is from Seattle, Washington. In 2013, Trevor's aging grandma fell and broke her hip which forced her to use wheelchairs to get around for the remainder of her life. Trevor's family was forced to put her into an elderly care home but Trevor visited her daily to take her for walks around the neighborhood.
Trevor was already selling electric bikes online through his website Electric Bike Paradise but up until this point, Trevor didn't know much about Wheelchairs, Mobility Scooters, and Electric Wheelchairs. Trevor did some research in the elderly care products market only to find that there weren't very many good websites providing a full selection of quality products and educational materials, so he started a new website called Mobility Paradise, the one you're on right now, to provide Mobility Scooters, Electric Wheelchairs, Wheelchairs, and Patient Care Products to customers all over the USA and Canada along with all the information you need to make an informed buying decision.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun 8am-8pm EST at (800) 674-3815.
You can chat live with our customer support and sales team all day every day, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@mobilityparadise.com and we will reply within 1-2 hours during regular business hours Monday - Sunday 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy your new mobility scooter, electric wheelchair, wheelchair, or patient care product as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Mobility Scooters, Electric Wheelchairs, Wheelchairs, or Patient Care Products, or why you should get one, what they are, how they work, and when the best time to get one is, check out our Buying Guides.
If you're considering getting a mobility scooter, electric wheelchair, or lift chair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Mobility Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna and Shop Pay Installments.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@mobilityparadise.com or (800) 674-3815 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Mobility Paradise an exclusive deal to get financing for any Mobility Products over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Mobility Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay ?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 674-3815 or email us at support@mobilityparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Mobility Paradise Warranty Policy By Brands
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
The scooter is awesome, excellent quality and excellent turning radius, very stable scooter. I can pick up and put in the trunk of my car, When compared to other folding scooters in the market, this one definitely wins the grand price. Thanks for EV Rider to make such a wonderful scooter, I was able to drive the scooter during my visit to Disney parks and enjoyed the trip with my family. Also, it is awesome when traveling by plane, of if you go on a cruise, the folding scooter goes through narrow doors, it is a blessing to have such a great thing to be able to move around. Thanks MobilityParadise.com for the huge discount and fast shipping!
My spouse has a difficult time walking any distance and this was the perfect solution. We have used it for two trips by commercial airplane and she has been able to go through airport security relatively easily. Once at the gate I fold it up and leave it with the other strollers and it is ready for us at the arrival gate. It folds up to about the size of a carry-on suitcase which makes it relatively easy to place in the trunk of most vehicles. The only downside is that it weighs about 70 lbs which can be an issue for some people to lift. If you take the time to remove the battery case first (which is not hard to do) it is easier to lift. Although it is on the expensive side for mobility scooters, the ease of transport and versatility have made this a worthwhile investment for the both of us. It gives my spouse the ability to enjoy a visit to the museum, mall, or anyplace that involves walking any distance.
I now have 2 of the scooters. I use it for airlines and cruises, never a problem. Lost a key and MobilityParadise.com was so helpful to get me a replacement.
Although i can't use it to the extent of driving a car, it has increased my freedom tremendously. The removable battery enables it to go in a standard Uber or Lyft and I can easily use it in restaurants, shopping,anywhere with a ramp; I'm not as trapped now that I have my 'Blue Tsunami' ! The seat gets a little hard after a while and an attachable tray would help.
A swiveling seat would help. All said, you guys done good!
EV Rider CityRider 12V/36Ah 400W 4-Wheel Mobility Scooter
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from 7043 reviewsLove it I got the blue one got all kinds of compliments. But we can't see how to open the seat to the to get to breaker switch got my grandson to turn it on. Thank goodness for small hands lol. I called support could not get thorough help me out please. How do you open the seat
Very sturdy ramp. Will definitely recommend it!!!
I have a child in a powered wheelchair that weighs close to 400lbs empty. I needed to be able to drive it in a side door of my house that is 8 inches above the driveway. This ramp is very easy to use. It unfolds in seconds and is sturdy enough to support the wheelchair as well as myself as a guide (over 600lbs combined). The ramp barely flexes under this load. The top and bottom have a very smooth transition that allows the wheels to guide right along. The edge is high enough to deflect the wheels if my child starts turning a little too far. This is an excellent quality ramp for the cost.
Well constructed but lightweight. We are caring for an100 year old mother and this allows her to easily get outside!
Purchased these in order to easily wheel my mom into our house when she visits. Made all the difference. Super lightweight easy for me to move/carry.
I got hurt in a fall and this chair has been wonderful!
Small, easy through the door. Not real light but light enough and durable!
The wheelchair was delivered a week early. Which was good timing. The chair came straight out of the box ready to go. I only had to attach the footrest. I love how easy it rolls and maneuvers through my backyard. Great product!
Very pleased with this purchase. Arrived timely and easy to set up. Made very well.
I really liked this wheelchair, thank you!
The scooter is quick and has a very smooth ride. Highly recommend!
Took less than 5 minutes and came fully charged.
I’m 200lbs and the scooter has no problems getting a top speed of 18 mph.
I had been looking for a moderately priced scooter the whole family could use around our neighborhood & local shops. I am a big guy & our neighborhood is hilly. Scooter runs like the little train that thought it could! Its battery life & power are beyond anything I’ve seen at this price point. Very happy with the purchase.
This electric scooter has been very reliable for me since I bought it. I would definitely recommend this product for future customers.
I love the scooter. It’s nicely made, self-explanatory, and simple to use.