Welcome

Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 674-3815 or email us at support@mobilityparadise.com with any questions you may have.

Mobility Paradise Shipping time Delivery Info Policy By Brands

Ships Out Within: 5 - 7 Business Days

BTN E-Bike Shipping time and Delivery Info

SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser. 

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process. 
Ewheels orders are currently taking up to 14 business days to ship due to high volume and the strain that the Covid-19 pandemic is putting on supply chains and fulfillment centers.

Shipping

Item Availability

Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.

In-Stock Items 
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Advanced Sale Items 
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

Temporarily Out of Stock Items 
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Temporarily Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

Shipping Methods and Costs

Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the dimensional weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Expedited requests still require regular processing time in some instances may require 1 to 2 business days before actually shipping. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping within the 48 Contiguous United States

Standard Ground Shipping, (3-5 business days) 
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Second Day Shipping, (2-3 business days) 
Most items may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Overnight Shipping, (1-2 business days) 
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Standard Processing Time Shipping Time  Estimated Delivery
Ground Shipping 3 – 5 business Days 3 – 5 business Days 7 – 10 business Days
Second Day Shipping 3 – 5 business Days 2 – 3 business Days 5 – 8 business Days
Overnight Shipping 3 – 5 business Days 1– 2 business Days 4 – 7 business Days

P.O. Boxes: 
We cannot ship to P.O. Boxes
Military APO / FPO Addresses: 
We cannot ship to APO / FPO Addresses

 

Shipping Rules and Restrictions

We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.

Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.

Debit Cards: We are unable to ship orders placed by debit card to an alternate address. However, you may use your debit card when paying by Google Checkout. Google Checkout allows you to use your debit card to ship to an alternate address.

We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.

  1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

  2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  1. Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately. Please have your order number available when you call.

  2. If there is extensive damage to the carton, contact a Customer Service Specialist immediately .  

Tracking Your Order

When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status

The status of your order is easy to find.

  1. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order

  2. Contact us. If you still have questions about your order, please contact us via e-mail us. 

How is order status different from tracking information? The status of your order is supplied by ELECTRIC WHEELS, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS, FEDEX or a Freight Delivery Service) that may provide tracking information until your order is delivered*. The tracking information is accessible through the carrier’s website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

It will usually take from 3-7 business days.

Shipping time within five (5) business days.

All orders submitted before 12:00 PM Pacific Standard Time will be shipped out the same day if we have inventory

The GoLite Lift pricing includes ground shipping. Shipping to Alaska, Puerto Rico and Hawaii is not included and will be quot-
ed on a per shipment basis.

Free shipping is not included for parts, accessories, or additional batteries. We can attempt to pack them with the lift if they
fit at the time of purchase.

Canadian and international shipment costs will be quoted on a per order basis

If in stock- generally will ship next day. Standard freight times from Los Angeles. Expect 7-10 business days east coast and less towards the west. 

The Merits Health has standard curbside delivery included but if you need assistance assembling it consider upgrading your delivery to the White Glove option at checkout. ... Because it is shipped by a freight company the delivery time will be 5-7 business days.

Content coming soon..

 Each Pacesaver scooter is made to order for you. Please allow 7-10 days before your scooter will ship out.
Our ship times are 24-48 hours upon receipt of order.

All E-Bike orders are shipped free of charge within the continental USA!

Our bikes are shipped via Fedex. After you place your order, it typically takes about 1-2 business days for your order to leave our warehouse. Once your order leaves the warehouse you should receive the bike within 7 days. An automated email confirmation will be sent to you that includes your Fedex tracking info when your order leaves our warehouse.

Note: Discounted merchandise/Canadian orders may take an additional 48 hours to process.

Content Coming Soon...

content coming soon...

We ship from Atlanta via FedEx Ground and transit time is up to 5 business days. Please contact us for specific details based on your location.You can contact us at (855)726-6866 Ext. 0. Thank You!

SHIPPING CHARGES: Shipment via standard USPS or FedEx Ground and to any locations within contiguous (mainland) US will be free. Requests for special or express shipment as well as shipments to Alaska, Hawaii and international locations (including US territories) will incur full shipping charges.

FREIGHT CLAIMS

All products are shipped FOB Origin with freight charges prepaid and added to your invoice unless otherwise negotiated. It is the customer’s responsibility to check the order for completeness and damage; both visible and hidden at the time it is received. If you are missing packages or have a damaged shipment please mark the Delivery Receipt as such and file a claim with the carrier. If you have signed for freight in good condition but later find damages, some carriers allow up to three days from receipt to file a claim. Contact the carrier immediately and if you need assistance in filing a claim please contact us at (888) 687- 3552. Any claim for material shortages to Aqua Creek must be filed with Aqua Creek within 30 days of receipt of the shipment.

Freight charges are based on the freight request shown on your purchase order. Bestcare reserves the right to bill additional freight charges such as lift gate, residential delivery, address corrections, limited access delivery, etc. if these costs are incurred during the delivery. Failure to pay invoice by due date voids all product warranty and indemnification until invoice is paid in full.

Receiving Shipment

Consignee/representative of consignee’s signature on the delivering carrier's freight delivery receipt constitutes acceptance of the merchandise as is and in good order. Any and all shortages and damages must be written on the delivery receipt. Any items that are damaged or missing, you must note the item, the discrepancy, and the condition on the delivery receipt before you sign it. Please have driver sign your copy of receipt to acknowledge damages.

  1. When receiving shipment, consignee/ representative of consignee must verify and inspect for damage before signing the delivery receipt.
  2. If consignee/representative of consignee suspects damage of the box, report to the driver. Do not refuse the shipment.
  3. If the box is damaged, consignee/representative of consignee is allowed to open the box and inspect the product.
  4. If product is damaged, please get a claim number from the driver and refuse the shipment.
  5. When consignee/representative of consignee sees the box is damage and refuse the shipment without inspecting the product inside is damage or not, customer will not receive full credit.
  6. When consignee/representative of consignee sees the box is damage and refuse the shipment without inspecting the product inside is damage or not, customer will not receive full credit.
  7. If shipment is damaged and consignee / representative of consignee signs for it without reporting to the driver, no claim will be issued.

Delivery Services

Dealers must acquire all accessorial service information that are needed from their customer and list it on all purchase orders. If Dealers do not provide information of all service needed, Dealer will be invoiced and held responsible for the service fees that the consignee has requested during transit and at time of delivery. All dropships to residences will be shipped as standard residential with life-gate for all outbound freight.

The freight company’s goal is to successfully deliver a shipment and will allow the Consignee to request services during transit or delivery that may not be listed on the bill of lading. Certain requests by consignee can result in re-delivery fee if not requested on Dealer purchase order. Dealer will be invoiced for all additional services, fees, and re-consignments.

Please have your customer service explain our policy to your customers and acquire all information needed before submitting a purchase order.

Shipping within the US (excluding Alaska and Hawaii) is free for NEW orders, but shipping charges will apply for parts orders

In the unlikely chance that there has been a shipping error Proactive will do its best to immediately rectify
the situation.


  1. Please contact Proactive customer service as soon as the error is realized to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
  2. Proactive will email the customer a return shipping label to ship the product back to Proactive.
  3. Proactive will ship out the proper product to the proper location either same day or as soon as possible.Correct shipping and tracking information will be transmitted to the customer as soon as it is known.

It will usually take from 3-7 business days

Estimated Shipping Time: 8-12 Business Days

Order Processing Time: 2 business days

Coming Soon..

Estimated Shipping Time: 5-12 Business Days

Motor Freight Shipments

Safe delivery of a freight shipment is the responsibility of the carrier. Please examine your shipment carefully before signing the freight bill. By your acceptance of the shipment from the carrier, affirmed once you sign a freight bill, you acknowledge that the product has been delivered in good condition, relieving ARC, Inc. and the carrier from further responsibility. If damage is discovered, or if the number of pieces received does not match the number on the freight bill, do not accept the shipment without noting the shortage or damage on the freight bill and insist that the carrier’s agent (the driver) sign and date the freight bill near the notation. Failure to complete these steps may jeopardize recovery of the goods or reimbursement for them, and relieve the carrier and ARC, Inc. from all responsibility. If any concealed damage or shortage is discovered while unpacking, leave the material and the packing as is and ask the carrier for a concealed damage or shortage inspection. Consult the carrier for the necessary claim form. When checking shipments, compare what was received with quantities listed on the packing list or invoice. If the carrier leaves the facility before you find a shortage or damage, contact ARC immediately—claims with motor freight companies must be made promptly. You must contact ARC, Inc. within three (3) business days after receipt of a shipment to report any issues. ARC, Inc. is not responsible for shortages or damage to goods that are not reported within three (3) business days after receipt of a shipment. Claims for loss or damaged material and transportation charges may not be deducted from any ARC, Inc. invoice and the payment of ARC, Inc. invoices must not be withheld awaiting adjustment of such claims since it is the function of the carrier to guarantee safe delivery and to remedy shortage or damage claims.

FedEx, UPS, or Spee Dee Shipments

Buyers must inspect any shipment upon arrival, and if the package is damaged, refuse the shipment. If the damaged products were shipped to Buyer on ARC, Inc.’s account, the carrier will return the shipment to ARC, Inc. and we will file a claim and promptly send a new shipment to Buyer; if the products were shipped to Buyer on an account other than ARC, Inc.’s, all returns and claims must be processed through that account holder. If Buyer finds concealed damage, call ARC, Inc. at once. Again, if the damaged products were shipped on ARC, Inc.’s account, we will instruct the carrier to pick up the package and return it to us for a claim, and we will reship Buyer’s order; if products were shipped on a different account, all returns and claims must be processed through the holder of that shipping account.

Will usually ship within five business days from the date of your order.

All orders are subject to freight charges unless otherwise negotiated – F.O.B. Niagara Falls, NY. Raz Design will use FedEx Ground for shipping unless otherwise instructed.

Incorrect order: Please inspect your order immediately upon receipt. Claims for shortages or incorrect orders must be reported to our customer service department within 15 days of receipt of shipment. Freight damage: Claims for shipping damage must be reported to our customer service department as soon as possible following receipt of merchandise. Damaged merchandise should be retained in its original packaging, with all accessories, instructions and other materials.

 

  • We offer FREE SHIPPING to the 48 contiguous United States and Canada for all scooters.
  • A minimal shipping/handling fee will apply on accessories and parts ordered and shipped separately.
  • All orders are shipped within 48 business hours from receipt of order.
  • Shipments are sent Standard Ground.
  • Expedited service is available upon request.  Contact us for a quote.
  • A signature is required for scooter delivery.
  • Delivery times vary based on destination.  Most shipments arrive within 4-10 business days.

30-Day Return Policy

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand that the product(s) that a customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned. 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agrees that we can deduct it from the refund.

The first step in returning a product is to either submit a request using our online claim form under the Support navigation menu tab or call our Customer Care team at 1-800-530-8584 X513.  Our Customer Care team will work to facilitate the request, and if approved issue a Return Authorization (RA) number. This way we will be able to track the return.

Return Terms and Conditions

  • All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 

  • The item (s) must be returned in the original packaging with all the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $150.00.

  • The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.

 

 

 

 

 

- A firm Order is established once approved Quote or Purchase Order is received. Orders received by
2:30pm Pacific Time ship out same-day. Standard Ground shipping usually takes 4-5 business days depending on the US location (except Alaska, Hawaii, Puerto Rico)
- Order confirmation and Shipping notification will be sent to the designated e-mail address

Our Ezeelife chairs can normally ship in 24 hours, and our PVC products in 3-7 business days.

Shipping:

a. All shipments to BUYER will be billed at acknowledgment price, plus any applicable freight escalated amount in effect on the day of shipment. Unless otherwise specifically stated, all prices are quoted, and will be Invoiced, F.O.B. common carrier delivery point, and do not include federal, state or local sales, use or excise taxes, or insurance, if any, which will be added to the price where applicable. All orders will be shipped Pre-pay and Add (freight charges will be added to the invoice total) unless otherwise indicated and agreed to in advance on the purchase order.

b. Unless otherwise specified herein, SELLER will not be responsible for risk of loss or damage to the goods after delivery to its carrier. However, SELLER agrees to reasonably assist BUYER with any claim it may have for loss or damage to product during transit.

c. The method of shipment will be selected by SELLER, unless otherwise requested by BUYER and accepted by SELLER. For domestic shipments, Insurance will be obtained only at BUYER’s written direction and expense. For export shipments, SELLER reserves the right in its sole discretion to obtain insurance at BUYER’s expense unless BUYER specifically directs otherwise in writing.

d. Specific routing instructions must be indicated on each purchase order.

i. If a shipment cannot be received until a specific date (“Not before date”), this must be indicated on the purchase order.

e. Freight promotional pricing – Where applicable, may be applied to one single order over $7,000.00 net to SELLER, with one direct point destination within the continental U.S. only. Freight promotions do not apply to custom orders or any special freight services (such as lift-gate & inside delivery) and does not apply to TransMotion Medical Products (TMM) including Stretchair and S400 Transfer Cliner.

f. SELLER will provide LTL freight charge estimates and volume freight charge estimates upon request.

g. Any delivery to facilities without a receiving dock will be assessed a mandatory lift-gate fee and potentially be subject to a redelivery fee if the proper equipment needed was not on hand at time of delivery.

h. BUYER will be responsible to pay SELLER additional freight charges incurred but not pre-authorized. SELLER reserves the right to bill BUYER, at any time, for the following: fuel surcharges, redelivery fees, re-consignment fees, any additional services performed at time of delivery that were not initially requested on BUYER's purchase order or incurred at time of delivery at BUYER’s request without SELLER approval.

i. A residential delivery fee will be applied for each applicable shipment.

j. SELLER shall use reasonable efforts to meet BUYER’s requested delivery date, but SELLER does not guarantee a specific delivery date.

k. Title in the products will pass to BUYER only upon payment in full, and the risk of loss or damage to the products will pass to BUYER upon delivery in accordance with the contract.

Shipping Damage:

a. BUYER shall not sign a "free-and-clear" delivery receipt if the packaging indicates potential damage to the product. BUYERs should photograph condition of box and shall immediately un-box and thoroughly inspect shipment upon delivery. Damaged shipments should be signed for as damaged or they should be refused depending upon the condition of the product(s) and/or shipment.

b. BUYER shall save all packaging materials and photos for inspection by freight carrier if there is damage or shortages.

c. Failure to notify SELLER and freight carrier of shipment damages/shortages within FOUR (4) days of receipt constitutes proof that the product(s) were accepted without fault. SELLER will not be held responsible for additional costs associated with damage if notification does not take place in the allotted time frame and the above instructions are not followed.

d. Photographs of product(s) received damaged must be sent to SELLER within FOUR (4) days of date of delivery in order for SELLER to assist BUYER with its claim for freight damage against carrier(s).

e. NOTE: ALL GROUND SHIPMENTS WILL BE EXCLUSIVELY VIA FEDEX. SELLER will not ship any finished product via UPS ground on BUYER accounts without a signed waiver by purchaser. Waiver releases SELLER of any freight damage claims or replacement costs if UPS is selected.

f. NOTE: If BUYER has arranged freight and logistics for shipment, BUYER is to notify BUYER’s carrier of damages. SELLER will make every attempt to assist BUYER with any freight claims, however SELLER is released of any liabilities as a result of freight damages.

Thank you for purchasing Golden Designs Infrared Sauna.

Important information regarding the delivery, assembly, and usage of your sauna.

Your sauna will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.

You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.

The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.

Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).

If you have any questions regarding the delivery process, assembly,or general questions on how to get the most from your sauna experience, please contact our Customer Service.

Thank you for purchasing Golden Designs Infrared Sauna.

Important information regarding the delivery, assembly, and usage of your sauna.

Your sauna will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.

You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.

The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.

Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).

If you have any questions regarding the delivery process, assembly,or general questions on how to get the most from your sauna experience, please contact our Customer Service.

Thank you for purchasing Golden Designs Infrared Sauna.

Important information regarding the delivery, assembly, and usage of your sauna.

Your sauna will ship out of our warehouse within the next 2 business days. You will be receiving the tracking information once the sauna leaves our warehouse.

You will be receiving a phone call from the freight carrier to set a delivery day and time 24 to 48 hours prior to delivery. Delivery is normally within a 4 hour window and every effort will be made to ensure any delivery issues (remote areas, long driveways, large and low hanging trees, apartment complex, stairs, etc.) should be addressed with us prior to shipping.

The sauna will be delivered in 1 box for 1-2 person models or multiple boxes for larger units. All boxes will be strapped vertically to a pallet. Our saunas are delivered in a 53ft semi-truck. The single driver will unload the pallet ONLY to your curbside or end of your driveway.

Once the driver has unloaded the pallet, we ask that you immediately inspect the box(s) for any damage. Please indicate any minor scratches, indentations, or scuff marks on the delivery receipt. You do not need to open the boxes to inspect the sauna. Refuse delivery if you should see a large hole anywhere (most likely damage made by freight carrier forklifts).

If you have any questions regarding the delivery process, assembly,or general questions on how to get the most from your sauna experience, please contact our Customer Service.

Orders ship via trucking carriers. We offer free shipping on all orders. Freight delivery is typically 2-7 business days (Monday through Friday). Allow extra time for delivery to remote addresses.

ORDER TRACKING

Once your order leaves our warehouse, we’ll send tracking instructions automatically. Tracking codes take one business day to activate.

DAMAGED PACKAGES

We ship our products in tripled-down, super secure packaging. You should absolutely expect your package to arrive safely, but please inspect it upon delivery if you see any visible damage to the crates. If damage has accrued on the way, please notate all damages on the delivery receipt. Please email us within 5 days at support@mobilityparadise.com and we’ll handle the issue immediately.

SHIPPING TO CANADA

INTERNATIONAL SHIPPING

Please email support@mobilityparadise.com or call us for questions on international orders and shipping.

FREE SHIPPING WITH ANY PURCHASE - Within the 48 Continental States:

Our Free Shipping Policy applies to all orders, shipped via standard shipping for the United States of America (except Alaska, Hawaii, and APO/FPO addresses)

We don't accept the order from Canada and Alaska, Hawaii, and APO/FPO addresses ONLINE. Sorry for any inconvenience. 

FAST Shipment Processing:

All U.S. orders placed by 11:30 A.M. Central Time will be shipped the same day! 

Any order placed on nights, weekends, or holidays will be processed the following business day.

Stationary Tables are shipped via LTL and may require additional time for processing. LTL free shipping does NOT include below additional services:

* Call before delivery

* Limited access delivery

* Do not break down pallet

* Liftgate at delivery

* Inside Delivery

Estimated ship time 4-5 weeks

Ship Dates Are Estimated 

We make every effort to fulfill shipment on time however COVID and natural disasters can impact shipping channels and may cause delays. 

ALLOW AN ADDITIONAL 2-3 WEEKS FOR CUSTOM ORDERS

Once your order has shipped, you will receive an email from our shipping department with the tracking number.

Your TrueForm is shipped via FedEx, which provides door to door delivery, which means, FedEx is only obligated to bring your TrueForm to the curb in most cases your driveway. It is your responsibility to get your TrueForm into your home. Inside delivery may be available in your area for an additional fee. 

Free shipping applies to bath lifts, batteries, and wheelchair lifts delivered anywhere in the lower 48 states. Products such as stair lifts, dumbwaiters, vertical platform lifts, walk in tubs, and some lift chairs have additional freight charges. Products can be delivered to Hawaii, Alaska, and internationally with additional charges for freight. All products will be drop shipped directly to you. Delivery time will depend on your location and which item you select. An elevator must be available for second story or higher deliveries.

 

What is a "Quick Ship Product"? Items labeled "Quick Ship Product" are shipped within 3 business days, Monday through Friday, from receipt of a complete order. Look for this label when time is of the essence.

 

Stair Lifts: New stair lifts ship in 3-5 business days. Factory Reconditioned units ship in 10 business days. HD units ship in 10 business days. Used Stair lift availability depends on current inventory and they typically take 10 business days to recondition and ship. Call for more info on used stairlift availability. All units ship via UPS or Fed Ex ground. Vehicle Wheelchair Lifts: Most are in stock and will ship in 3 business days from a variety of warehouses. They generally ship by Fed Ex or UPS. Dumbwaiters: Build time is 15-20 days. All units are shipped via common carrier (truck) from the KC factory.

Vertical Platform Lifts: Residential lifts in 52" and 72" heights ship in 3-4 days via common carrier. Lifts over 72", Portable lifts, and Commercial lifts require 2-6 weeks to build depending on the time of year and options selected. They also ship via common carrier. Freight costs are extra and depend on the height of the unit and the delivery options selected.

 

Walk In Tubs: Sanctuary Walk In Tubs take 7-14 business days for delivery.

 

Lift Chairs: Most Lift Chairs are Quick Ship and inside delivery is available to first floor delivery locations only, to the residence's first threshold and no farther, barring physical obstacles. Cartons that do not fit through the residence doorway will generally be delivered to a garage or similar dry area. However, we cannot guarantee that commercial LTL carriers will perform the requested service, as all commercial LTL carriers operate based on their specific carrier's tariff rules and liability policies. We cannot force the carrier to deliver the freight to the 2nd floor or higher. For this service, you will need to arrange for White Glove or Platinum delivery service by speaking to one of our sales representatives. If you would also like someone to set up your product, this service is available. However, you will need to set up an appointment for the technician to show up at your residence after the product has already been delivered. The technician cannot carry the product into your home.

Adaptive Star orders are currently taking up to 14 business days to ship due to high volume and the strain that the Covid-19 pandemic is putting on supply chains and fulfillment centers.

Refused Shipments & Restock Fee:

If we fulfill an order from you and it is refused for any reason, we will bill you for all the freight charges plus a re-stocking fee. Applicable re-stocking fees are 15% for store-delivered items and 20% for drop shipped items. Liability for any/all restocking fees will survive termination of this Dealer Agreement.

Refused Shipments/Restock Fee:

If any order from you is refused for any reason, we will bill you for all the freight charges plus a restocking fee.

Applicable restocking fee is 20%. Liability for any/all restocking fees will survive termination of this Dealer Agreement.

Damaged Shipments:

Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure

to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

LifeSpan wants to make sure your products arrive safely and quickly. We do our best to provide you with delivery options that will best suit your needs. All delivery options are listed below with a brief description for each. Due to the size of treadmills, treadmill desks, and other large items, specific methods of transportation are used to ensure that your product arrives in good condition.

We do not ship to Alaska or Hawaii within our standard free shipping policy. If you live in Alaska or Hawaii and are interested in purchasing LifeSpan products, email us for more information.

IMPORTANT NOTICE - If you require an upgraded delivery service, and it was not selected at the time of checkout, we must be notified of this requirement before the order leaves our warehouse. Once the order has shipped, we will be unable to change the selected delivery service.

Standard Delivery - Free

Please check product pages for individual shipping times. Once shipped, orders are delivered within an additional 5-10 business days on average. Please note that shipping delays are more common from November through March due to inclement weather and peak shipping season.

Ground Delivery (Includes accessories, rowing machines and Stretch Partner.) FedEx, UPS and USPS shipments will follow their standard protocols for package deliveries. It is up to the discretion of the driver whether a package is left when no one is home. If the driver feels that the package could be stolen or get damaged based on your location or weather conditions the driver will not drop the package but will leave a first attempt notice. The driver will make three attempts with notices on each attempt and then return the product to the distribution center to be held for the customer to pick up. After 7 days, the shipment is considered undeliverable and will be returned to the shipper.

Curbside Delivery (Most fitness and workplace products.) Delivered to the curb or driveway. Requires a delivery appointment which is initiated by the carrier. The carrier will hold the order in storage for up to 7 business days at which time they may charge a daily storage fee for each day thereafter. The customer is responsible for moving the product from the point of delivery to the garage or room where the product will reside. The drivers are not responsible for placing the product inside the garage or home. LifeSpan will not be responsible for rain damage or stolen product if the product cannot be moved to a dry, secure location.

ScootaTrailer shipping agenda is unlike any other mobility product in the industry.  Our product is classified, by federal definition, as a motor vehicle.  With that said, we use methods when it comes to manufacturing and shipping, similar to automobile manufacturers.  We implement an ‘up to’ 14-day tentative shipping period.  To understand exactly what that means we explain it this way:  

 

The 14-day period begins after the day payment has been received (from our dealer), not including weekends or holidays.  All units sold require a prepayment from the dealer even before a ship date will be issued.  If the 14th day happens to fall on a Friday, the ship day will move to the following Monday, as we never ship on a Friday.  Just remember, this is a ship date….. NOT a delivery date.   

 

There is an option to our 14-day ship, as follows:  Dealers have the opportunity to request an upgrade, using our ‘Expedited Shipping’  at a cost of $300.00.  This is an additional charge above the normal freight charge.  The expedite has no effect on motor freight transportation time or delivery time.  It simply means that we’ll put the order at the top of all other orders, which are already waiting the 14-day shipping period.  In summary, the expedited order will ship in up to 3 business days, rather than 14.  

SHIPPING, DELIVERY AND RETURN POLICY


You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, We will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputes, you agree to contact us.

If you are unhappy with anything you have purchased on our Website, you may do the following:
To return an item purchase thru the Website, one have to first contact Customer Support in order to get a RA number (Return Autorisation). Once the item returned, a refund will be issued.

Ships within 5-7 business days
Ships in 4-6 weeks

SHIPMENTS TO CUSTOMERS

Packages are generally dispatched within 15 days after receipt of payment and are shipped via UPS, FedEx or Freight ground service with tracking and drop-off with signature. If you prefer delivery by other providers please contact us before choosing a product, additional charges may be applied. Shipping fees include handling and packing fees as well as postage costs on smaller items. Handling fees are fixed, whereas transport fees vary according to volume and total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We take special care to protect all objects. Boxes are amply sized and your items are well-protected.

THERE ARE TWO CATEGORIES OF FREIGHT DAMAGE

NOTATED DAMAGE
 – Damages are notated when the damage is specifically written on the delivery receipt and/or are refused. HiPEQ LLC. must be notified of the damage and/or refusal as soon as possible so that we may file a damage claim with the freight company. You are encouraged to take photographs of the damage and email them to us. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging including the stretch-wrap, carton and any foam it contained. The freight company may or may not come back to inspect and remove the merchandise.  If they do not remove the product then wait until we authorize you to dispose of it. 


CONCEALED DAMAGE
 – Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages.  It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases HiPEQ LLC. from all liability. If concealed damaged is discovered HiPEQ LLC, must be notified within 24 hours (excluding weekends). We require that all original packaging materials including stretch-wrap, carton and any foam contained therein be retained until we advise you it may be discarded.  You are encouraged to take photographs of the outer and inner packaging as well as the damaged product. We will ship a replacement as soon as possible at cost to you. (See additional information on “Concealed Damage” information sheet).

All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. The time limits are based on the total weight of your shipment. If the driver refuses to wait, then you must call HiPEQ LLC. immediately and contact your local delivering terminal. Normally you will have 15 to 30 minutes to inspect the shipment.

If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge. You will be responsible for any replacement costs.

We advise all dealers and end users to carefully read our policies which contain information on what to do if your shipment is damaged and outlines our procedures for resolving the situation. Our policies are directly impacted by freight companies as we have to follow their rules and regulations when submitting a damage claim.

Damages that occur in transit are unfortunate. Our policies are in place to expedite the process of sending replacements or repairing as quickly as possible. Please, do not hesitate to call if you have any questions regarding our policy on accepting freight shipments:  650.549.5888

RETURNS FOR SERVICE OR REPAIR

An RMA (Return Merchandize Authorization) must be obtained prior to shipping any items back to HiPEQ. Please clearly mark the RMA number on the outside of the packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Product must be returned in original carton or in packaging of equal or greater quality. Preferred method of shipment is Freight, UPS or FedEx. Please see Conditions for Warranty and Return policies


TRACKING DELIVERY
Please find carrier name and tracking number in order history, or obtain it from order status email. Once identified please click on appropriate carrier link below and input tracking number (sometimes also referred to as PRO or BOL) in the field. Please contact us by email or phone if specified carrier link is not available.

Click on carrier tracking link and enter tracking number (PRO or BOL):

Please allow up to 48 hours for the carrier to show shipment progress.

Keen®Healthcare- Shipping Policy

 The following additions and exceptions will apply:

  • Over-sized item(s) are subject to additional charge/s per item.  (amounts will be posted) 

  • Alaska, Hawaii  are billed published freight.

  • Shipments can be expedited at the request of customer.

  • International shipping is not available at this time.

  • Items can not be shipped to a PO Box Address.  It must be a physical address.

We offer free shipping on all our items. we normally use UPS Ground it will take 4-5 business days for all over United States.

We have experience shipping to various countries across the globe. Shipping costs will vary depending on the destination. Note that taxes and duties will be additional.

fast free shipping electric bikes

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your card. 

Order Shipment:

We ship orders same business day, or next business day.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@anywherebikes.com.

 

shipping electric trike      

     shipping electric tricycle  

electric bike shipping     white delivery for electric bikes

 Shipping Options: 

1) FREE UPS Ground Shipping

2) Inside Delivery - Inside Garage, or threshold 

3) Local Bike Shop Assembly & Pickup: We leverage our nationwide relationships with local bike shops. We will ship to the bike shop close to your home. Then they will assemble the bike if necessary, for example put the pedals on the bike. The bike shop will make any adjustments to brakes , and other basic tuning. Then you can pick up the bike at your convenience. 

4) White Glove Assembled At Your House: We will ship the bike to your home, and a tech will assemble the bike directly at your residence. You will need to arrange a time with the local tech. And when everything is done they will remove the packaging for you. 

 * Different model bikes have slightly different packaging and assembly needs. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to support@anywherebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.

Hassle Free Returns: 

We take all returns within 90 days. We do not charge restocking fees. 

Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.

Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.

Orders will be shipped 1–7 business days.

3-7 business days

Domestic (U.S.) Customers:If your product is in stock it will ship within 2 business days of approved and cleared payment. Orders are processed in order of receipt of approved and cleared payment. If your item is not in stock or stock is depleted via another channel we will contact you regarding your order. You will have the option to wait for your back-order, modify your order, or cancel your order.

International Customers:
Please note: there may be an import fee due on delivery. It varies depending on your province and municipality, and we do not have any control over it. If this is your first time ordering from a U.S. store, please double-check with your local officials first. By purchasing, you confirm that you alone are responsible for any import tariffs or taxes due. Packages that are refused due to unpaid duties will not be refunded.

Delivery Information:
Your product will ship from our warehouse within 2 business days of your payment clearing. We only ship Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following Monday or Tuesday.

Items Damaged During Transit:
If you receive a damaged item, you must contact us within 7 days contact us, or by email at info@vanddelectricbikes.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Shipping time within five (7) business days.

DIRECT TO YOU

From box to bike in minutes: We can assemble your Elby for you and box it up like it’s Christmas Eve.

Your Elby will show up at your door and all you’ll have to do is open the box, wheel out the Elby, attach one pedal, rotate the handlebars and tighten the stem bolt — and you’re riding off into the sunset. The battery even comes with a sizable charge so you don’t have to delay any of your Elby-centric gratification.

Please note the following:

  • Some assembly required
  • With the 30-day money back guarantee, you agree to related shipping and handling charges
  • All original packaging must be utilized with returns
  • Elby must not be damaged in any way after our inspection

Shipping And Delivery

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.

This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.

Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.

Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!(Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box)

SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!

PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@mobilityparadise.com.

HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.

DISCOUNTED FREIGHT SHIPPING (2 - 6+ Days)

Freight shipping is necessary for our larger products. If freight is required, it will be noted on the product page along with the discounted cost of shipment.

Orders placed by midnight Pacific Time ship the next business day. The warehouse is open for shipping Mon - Fri. They deliver in 2 - 6 days depending on your location.

HOLIDAY SHIPPING SCHEDULE: All orders placed by midnight Monday, 12/14/20, will be on track to deliver by 12/24/20 via FedEx Freight.

If you're ordering after 12/14/20, you may still have time. Consult the shipping map below for a pre-Christmas delivery cut off date by location:

Pre-Christmas Delivery Cut-Off Date
Mon, Dec. 14th at midnight (PST): Light Blue
Tue, Dec. 15th at midnight (PST): Blue
Wed, Dec. 16th at midnight (PST): Green
Thu, Dec. 17th at midnight (PST): Orange
Sun, Dec. 20th at midnight (PST): Purple

FedEx Holiday Advisory: Record high volumes of e-commerce orders, COVID 19 closures and weather events may cause delivery delays.

SHIPMENT BY FREIGHT

When shipping to an alternate address, please allow one additional day for order verification. To avoid this delay, pay via PayPal and ship to a confirmed alternate address. 

Your shipping address must be accessible to a Freight Truck.

Your order will be delivered curbside or to a dock.

In our experience, orders deliver reliably in the time frame noted. The delivery window is an estimate, not a guarantee.

Countries outside Europe will not be provided any services.Nothing in this Terms and Conditions shall be constructed to exclude limit any rights you may have as a consumer to the extent taht such liability and rights may not be excluded or limited under the law of France.

Once your order is received a confirmation will be sent by email or text, it takes us 24 hours to prepare your order and you will be notified as soon as it ships. Orders placed on Saturday/Sunday will be arranged on Monday.

Electric bikes shipped within the United States qualify for free shipping, which usually takes 2 to 7 days depending on your location.

Any questions please email us at support@mobilityparadise.com. 

  • Shipping Date
        All ebikes in stock would shipped out in 2business days.
  • Delivery time
         In normal , ebikes would delivery in 3-5 business time.But in nowadays of coronavirus.There have uncertain problems happen.
  • Shipping Company
         We delivery by UPS ground
  • Free shipping
        Free shipping for US continent.
  • Shipping area

        We Ship Nationwide except Hawaii & Alaska.Puerto Rico and Canada 

As customer in Hawaii , Puerto Rico,and Canada, please email to support@mobilityparadise.com. All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck.The truck company  will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.
  • PICK UP FROM THE WAREHOUSE IN Placentia CA

If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@mobilityparadise.com.The warehouse is so busy in those days,we only provide the pick up service.It is not cover the assembley service.Please attention!

  • HOW TO ASSEMBLE NAKTO EBIKES

NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy .More assembly video please check our YouTube Channel here !
Orders made on Saturdays, Sundays and holidays will be processed on the following business day. 

* Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.

 

Warehouse CA

Placentia Warehouse:
1683 Sierra Madre cir, Placentia, CA 92870


The table and map below will guide you to estimate your expected delivery date.  

Your State

Expected Delivery Time

AZ, CA, CO, MT, NM, NV, OR, UT, WA, WY

2-4 business Days /+1-2 Business days for Ready to Ride.

AL, GA, IL, IN, LA, MI, MN, MO, ND, OH, OK, SD, TN, TX, WI, IA, AR, KS, NE

4-6 Business Days/ +1-2 Business days for Ready to Ride.

KY, ID, MS, NC, SC, VA

5-8 Business Days +1-2 Business days for Ready to Ride

CT, DC, DE, MA, ME, NH, NY, RI, VT, WV, FL, MD, NJ, PA

7-9 Business Days +1-2 Business days for Ready to Ride

shipping details

DISCOUNTED FREIGHT SHIPPING (2 - 6+ Days)

Freight shipping is necessary for our larger products. If freight is required, it will be noted on the product page along with the discounted cost of shipment.

Orders placed by midnight Pacific Time ship the next business day. The warehouse is open for shipping Mon - Fri. They deliver in 2 - 6 days depending on your location.

HOLIDAY SHIPPING SCHEDULE: All orders placed by midnight Monday, 12/14/20, will be on track to deliver by 12/24/20 via FedEx Freight.

If you're ordering after 12/14/20, you may still have time. Consult the shipping map below for a pre-Christmas delivery cut off date by location:

Pre-Christmas Delivery Cut-Off Date
Mon, Dec. 14th at midnight (PST): Light Blue
Tue, Dec. 15th at midnight (PST): Blue
Wed, Dec. 16th at midnight (PST): Green
Thu, Dec. 17th at midnight (PST): Orange
Sun, Dec. 20th at midnight (PST): Purple

FedEx Holiday Advisory: Record high volumes of e-commerce orders, COVID 19 closures and weather events may cause delivery delays.

SHIPMENT BY FREIGHT

When shipping to an alternate address, please allow one additional day for order verification. To avoid this delay, pay via PayPal and ship to a confirmed alternate address. 

Your shipping address must be accessible to a Freight Truck.

Your order will be delivered curbside or to a dock.

In our experience, orders deliver reliably in the time frame noted. The delivery window is an estimate, not a guarantee.

content coming soon...

We typically need 2-3 weeks from time. We will also add the cost of shipping and the required shipping crate tothe total amount billed.

What carriers we use: Fedex, UPS, and USPS

STANDARD SHIPPING TIME

Our standard order processing time is 1-2 business days and orders generally arrive between 3-5 business days after that. 

JUNE 2020 - CURRENT ORDER PROCESSING TIMES ARE 3-5 BUSINESS DAYS

HOLIDAY SHIPPING TIME

Our holiday order processing time is 2-3 business days and orders generally arrive between 3-5 business days after that.

Any order placed on or after Dec 17th is not guarenteed to arrive on time for the Holidays

Shipping not available to:

- P.O. Boxes

- APO Addresses

- Hawaii / Alaska 

- Addresses outside the continental U.S.

Free Shipping (Continental United States only – 48 states)

Orders that qualify for this free shipping offer can only be delivered to locations in the Continental United States. (Sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.)

For all other destinations please contact us to get a shipping quote.

 

Thank you

GreenBike USA

Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.

Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.

Fish tanks are shipped within 2 business days. Delivery of the tanks also includes access to doorways at commercial addresses. Please be aware that additional charges may be applicable for delivery to residential addresses that require any indoor or lift-gate delivery or if you need any installation services.

It takes 2 to 3 days to process the invoice before shipping when everything is in stock. We use UPS Ground for shipping.

Shipment Lead Time:

IndeeLift Inc.’s shipping warehouse requires 3-5 business days from the time the order is received until the time the order is shipped, on in-stock items. Tracking information will be provided via email within 7-10 business days of order placement. Customers/Dealers will be notified immediately of any “out of
stock items” and backorders will be shipped as soon as they become available unless otherwise specified. Indeelift will attempt to ship orders ASAP but cannot guarantee shipment in less than 5 business days.

IndeeLift Shipping:

For convenience, IndeeLift offers flat rate shipping to addresses within the continental US. Additional charges may apply when shipping outside of normal shipping zones. The only exemptions to flat rate shipping are Pro-models (-P). These units are heavy and must ship individually on a small skid for product safety. To avoid damage in transit some IndeeLift products may require slight assembly. E.g. HFL-300/400 ship without wheels attached. The wheels come inside the box with an installation tool and installation instructions.

Shipments Damaged/Lost During Transit:

On occasion, products may become damaged in transit. Any damage sustained by a new unit must bereported to IndeeLift immediately. IndeeLift will then take appropriate steps to repair or replace unit/sdamaged in transit. Delayed shipments/credits may occur if a damaged/lost in transit claim must be processed by carrier.

Cancellations:

Cancellations may be made within 48 hours of order placement. A $25 outbound processing fee may be billed to the dealer depending on shipment status.

Shipment Refusal:

Refused shipments will be returned to origin location. It is the responsibility of the dealer to cover the full shipping cost of refused shipments including a $50 processing fee. A detailed bill will be provided within 30 business days of IndeeLift’s retrieval of a refused shipment.

"Shipping Options (All scheduled deliveries): Standard Curbside Delivery: Free Threshold Delivery (Right inside front door or garage first covered area): $75 White Glove Delivery (Full set-up delivery, removal of trash): $250 "
We normally can ship same business day or next.
How long before the product ships?
Standard stock items will ship the same day or the next business day. Custom orders typically require 8-10 business days before they are shipped. P.V.I. stocks over 95% of its products.
Where do you ship from?
Fairbury Nebraska. PVI is located in the center of the U.S. for fast 3-4 day delivery to either coast.
* Free shipping in the Continental USA, please call for shipping qoutes in HI & Alaska
* All Prices on this price list include shipping to your business with unloading equipment
* Residential/Drop Ship deliveries can be arranged to your customers driveway, the
extra charges for Residential Tailgate & Appointment delivery are $320.00 for Saunas.
Residential Drop Ship for Outdoor Showers & Furniture are $120.00
* Tailgate deliveries only available on the 92" or shorter crates, large saunas need
2 people, lifting equipment or the building crew on-site to help with the unloading.
* Some remote areas/Islands might have extra shipping charges, If unsure call to confirm.
* Sauna Heaters or Accessories cannot be ordered or shipped separately.

All products are shipped prepaid F.O.B. our shipping point. Prices subject to change without notice.  Deliveries subject to availability.  Back orders may become necessary from time to time. Payment requires ½ down with order, the other ½ within 30 days .  Balance due prior to shipping.  Some deck and gutter systems require special modifications and a charge may be added to the cost of your Ladder or Step system. 
Shipping & Handling: Rates may apply to shipments within the Continental U.S. only.

Deliveries

The place of performance for the delivery is the registered office of the supplier. Upon transfer of the goods to the post office, parcel service, the forwarding agent or carrier, but at the latest when the goods are leaving the company building, the transportation risk passes to the customer. The packaging and postage costs will be charged to the customer.

Delivery dates

Certain delivery dates have not been agreed and serve information purposes only. The customer is obliged to accept the delivered goods. The supplier expressly reserves the right to supply certain customers only by advance payment without further justification. If the supplier cannot meet the delivery obligations due to operational disruptions, labor shortage, strike, failure to deliver on its own, fire damage, armed conflicts, official orders, significant changes in currency conditions or as a result of force majeure, it shall be released from the obligation to perform. The customer can only claim damages from delayed delivery if the supplier can be charged with intent or gross negligence. If the supplier is obliged to pay compensation, the amount of liability is limited to the net invoice value. Loss of profit, consequential harm caused by a defect and damage to third parties will not be compensated.

AOSTIRMOTOR is committed to the development, production and sales of Electric Bicycles, We have Stock in US\Russian\Germany\CN

Russian Warehouse: Lyubertsy , Moscow Region 140000 (Moscow)

Germany Warehouse: Eucashbox Logistik GmbH EUCB268, Saarstrasse 25,  58332 Schwelm 

CN Warehouse: 2-16 Road Menghe, Menghe Town, Xinbei Dist, Changzhou, Jiangsu, China. 213001

We will arrange the “Shipping Methods” reasonably according to your address.

Attention:

  1. Normally, your order will be picked up by FedEx from our warehouse within 3 days;
    2. However, due to COVID-19, the FedEx processing center is seriously understaffed, so your package tracking information cannot be pdated in time;
    3. Shipping time of your order: 10-25 days.
    4. You will not bear any loss, We promise.
    Sorry for the inconveniences...

Because of air transport regulations on batteries, we provide ground shipping options (foldable electric scooters) only.  We offer free shipping within Canada and USA (excluding Hawaii, Puerto Rico, and Virgin Islands) for all foldable electric scooter orders*.  If you’re located in Vancouver, you can also purchase online and choose the pickup option at our showroom within 3-5 business days.  Applicable Customs Duty and taxes are not included in shipping.

Please note if a product is returned to our warehouse due to unsuccessful delivery attempts, the buyer is responsible for any return shipment costs, and re-delivery costs, plus an administrative fee of $30.  We will hold all returned items for one week before re-stocking them.

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SHIPPING

Razor can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.

Delivery time

When you place an order with Razor.com we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – see Tracking Your Package below.

After you place an order on Razor.com, your order will generally take 24-48 hours to leave our warehouse.  Warehouse operational hours are Monday – Friday excluding holidays.  Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.

Shipping costs

Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased. If you purchase multiple items they will be shipped together.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
  • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
  • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
  • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
  • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
  • To avoid a delay in receiving your order from customs, consider the following:
  • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
  • We do not refund original shipping charges for goods that are refused for delivery at customs.
  • We will deduct all additional fees resulting from refused international shipments from your refund.
  • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
  • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
  • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
  • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@mobilityparadise.com.

    Damages:

    • Please inspect the packaging of your items when they arrive.
    • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
    • If your item(s) do arrive damaged, please send photos to support@mobilityparadise.com and we will process an insurance claim on your behalf.

    Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.

      Cancellations & Refunds:

      • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
      • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
      • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

      Backorders:

      • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
      • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
      • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
      • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

      This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

      Important Freight LTL Shipment

      1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
      2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
      3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
      4. Please make sure the phone number you entered at checkout is a good number to contact you at.
      5. Don't screen your calls until your item has been delivered. 
      6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
      7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

      How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

      • Carton damage requires visual inspection of contents of the unit. 
      • Mobility Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Mobility Paradise immediately. 
      • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
      • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

      Carton packaging has excessive damage with the exposed product:

      • Refuse shipment
      • Sign carrier paperwork: “Carton damaged and refused”
      • Notify Mobility Paradise immediately.

      If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@mobilityparadise.com.

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