Welcome

MobilityParadise.com is committed to providing the best customer service in the Mobility industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@mobilityparadise.com

*Exclusions

Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

Mobility Paradise Returns Policy By Brands

RMA Process

As a manufacturer, returns are not accepted. A Return Merchandise Authorization
(RMA) may be considered under special circumstances. Please fill in the RMA
application form. You MUST obtain an RMA number before returning your product
to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by
mail or fax.

Restock Fee

As a manufacturer we do not take returns unless the scooter is: in the original
unopened packaging, totally new and never used. Restock Fee is 25%.

Defective item process

Afikim Electric Vehicles strives continuously to supply its products in a perfect
condition. Each scooter is tested and approved before shipment. However, if a
failure occurs, please contact us, explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part or a replacement scooter in not in stock, an order cancellation may be offered by Afikim.

The Amigo can be returned within 30 days

EV Rider charges a 15% restocking fee for ALL returned items. The return fee is charged back to the dealer or end-user based on wholesale or retail cost. Returned products must be in selling condition as new.
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.

Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).

Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.

Credits will be granted upon inspection of the returned product(s).

Custom orders and assembly fees if applicable, are non-refundable.

Dealers may offer a return policy in addition to the basic EV Rider Return Policy.

Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.

If the part or unit is shipped back to EV Rider by the dealer or end-user:

  1. The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
  2. The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
  3. Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

15 day return window from the date you receive the scooter.

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

Returning an Item

Standard Return Shipping

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

  2. Complete the return reason questionnaire and include it in the return package.

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. Send the return package to the following address: 

    EWheels

    RETURNS DEPARTMENT

    750 E. Covey Lane, Suite 135

    Phoenix, AZ 85024

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

  7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  8. Credit for gift returns will be issued to the original purchaser.

To contact our Customer Service Department, please email us.

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

  1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

  2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

  3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

  4. Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

  7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.

Return Policy
In an effort to keep our prices as low as possible, we do not build extra fees for returns into our prices. We are happy to accommodate customers who wish to return a product, however we must recover the costs we have incurred as a result. Please read our policy in its entirety before you purchase a carrier so that there is a mutual understanding when you make your purchase. Thank
you! When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage, the manufacturer will repair it at no cost to you, or replace it at the manufacturer’s option. The item to be returned must be in new condition, with original packaging, instructions, and warranty material.

If the product is delivered and there are no defects in materials or workmanship, but you do not like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number and let us know what it is you want to return. We will send you a Return Authorization Release Form. Upon the return of the signed form we will issue a Return Authorization Number. You the customer are responsible for packaging and shipping the product to us. If you do not have the original box one may be purchased from us, at the cost of the box plus shipping. Once received at the manufacturer’s facility in like new condition, we will refund your purchase price of the product, less a 20% restocking fee and the original outbound freight charges. If original shipping fees cannot be established, we will use our current shipping rates.


Cancellation Policy
Our products are normally in stock and we try to ship the same day we receive your order. If you need to cancel an order for any reason, please notify us as soon as possible. If we have not shipped your order, there is no fee for cancellation, but if your order has already shipped, our return policy, as stated above, is in effect. This is due to the fact that the item must be re-packaged once the shipper has returned it to us, and they charge us for shipping either way. Once the product has left our warehouse, shipping and restocking fees will apply

Glion Website Return Policy

Glion Electric Scooters wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty) and in the original packaging.

Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.

If a return is requested more than 30 days after receipt of the Product, Purchaser must contact Glion Electric Scooter Customer Operations at support@electricbikeparadise.com and request a Return Material Authorization (RMA) number.

After Purchaser receives an RMA number from Glion Electric Scooter, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. The RMA will include the return shipping address.  For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping.  For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.

Upon receipt of the returned Product, Glion Electric Scooters shall inspect the returned Product to confirm that it is undamaged (except for damage covered by our warranty) and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion Electric Scooters shall credit Purchaser for the purchase price less applicable deductions for international purchases.

If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, or otherwise not in accord with this section, then Probity Cell LLC shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.

30-Day Hassle-Free Return Policy

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand the product(s) that customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned. 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agree that we can deduct it from the refund.

The first step in returning a product is to call or email our Customer Care team and request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.

Return Terms and Conditions

  • All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 

  • The item (s) must be returned in the original packaging with all of the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $60.00

  • The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.

Cancellation Policy 

If a customer cancels an order that has already shipped, the customer will be responsible for all shipping costs incurred for the shipment. With UPS, the product will continue to get delivered and must be refused. We cannot have the shipment returned while the shipment is in transit. Please call us if you have any questions regarding our policy. 

30 day return. Customer responsible to have it packed in original or professional packing, 25% restocking fee and return shipping. 

Return Authorization must be requested within 30 days of delivery. Once the Return Authorization has been received, the product must be returned within 14 days to receive a refund.
We have a 30 day return policy.
Customer pays return shipping cost, and a 20% restocking fee.
We also do not refund the original shipping cost.

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call our Customer Service.

Once delivery is accepted PaceSaver scooters and power wheelchairs are non-returnable.

Do not throw away the box or packing materials because you will need them to box up the return.

The Pet Pro Flex Scooter may be returned within 15 days of receipt for a full refund. Please contact the dealer where it was purchased from to notify them of the return. The customer must arrange for and is responsible for the cost of return shipping unless the product is defective or damaged:

  • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
  • Product must be returned in its original packaging. All returned products must be complete including the original packaging, accessories parts , manuals, etc.
  • It is highly recommended that you insure your shipment at retail cost and repack the item in the same manner. The buyer is responsible for returning the item in the same condition.
  • A full credit cannot be issued if the product arrives at our facility damaged.
  • A Return Merchandise Authorization Number must be requested from Priority Electric Transportation (PET) within 10 days of delivery of the product.
  • Once an RMA number has been received, products must be returned within 14 days.

All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RMA Number you may call us at 1-707-393-0724. e-mail us at customerservice@petscooters.com. Please include your order number, name and the item number you are returning and reason for return.

PLEASE NOTE: Products returned without an RMA Number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number was issued.

Unless PET made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA Number. We highly Please be sure to carefully follow all return-shipping instructions that are included with your RMA Number. If an item is returned to the wrong address, PET reserves the right to charge for
any additional shipping fees associated with shipping the item to the correct location.

Credits

Once your return is received in good condition, PET will issue a credit for the purchase for so that you may be refunded the purchase price within 72 hours.
If your item is defective or was damaged in shipping, please call us at 1-707 393-0724 or email us at customerservice@petscooters.com. We will arrange for the item to be repaired or replaced promptly.

Returns 25% restocking fee, customer responsible for shipping back, must be shipped back undamaged in original box.

Content Coming Soon...

Customer would have to pay for the shipping costs to return the item.
Here is the ship to address.
SOLO World Partners C/O Tzora
308 Antoine St Wyandotte, MI 48192
Need to include on the package the po Ref# with the word Return
The restocking fee is $25.00
The original shipping costs will not be refunded.
Credit note will provide after checking and confirming the warehouse that the product is working properly.

If you disagree with any of the terms and conditions herein, you must submit a written request to us for a Return Authorization within 3 days of delivery.  Do not unpack or assemble the SmartScootTM.  The scooter must be returned in its original box and in new and unused condition, accompanied by the original receipt. All other returns must be made within 14 days of delivery and only in “as new” condition. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.The scooter must be returned in its original box. All returns are subject a 10% restocking fee.

Waiver of Liability, Disclaimer, and Indemnification

When utilizing a SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC, you acknowledge that you have read, understood and had the opportunity to ask questions regarding this Waiver of Liability, Disclaimer and Indemnification and agree to these as a condition for the use/ purchase of the SmartScoot ™ scooter and equipment provided by Innovative Mobility Products, LLC.

I hereby guarantee that I, the “Purchaser”, am of sound mind, am over the age of 18 years old and acknowledge that I have read and understood completely the SmartScoot ™ Users Instruction Manual. I understand and recognize that the equipment is unfamiliar to me, and it is my sole responsibility to use utmost care and caution when determining where and when I ride the scooter utilizing the guidelines in the SmartScoot™ Users Instruction Manual.

I agree to be the sole person driving the scooter and I am fully responsible for any person or persons who, with or without my consent, sit on, or ride the scooter. I hereby release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of Innovative Mobility Products, LLC for any physical injury resulting to myself or someone else or property damage from the equipment provided by Innovative Mobility Products, LLC.

I hereby agree to defend, indemnify and hold harmless Innovative Mobility Products, LLC, its managers, members, employees and agents for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand including reasonable attorney’s fees arising out of or related to the SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC.   It is my express intent that this Waiver of Liability, Disclaimer and Indemnification shall bind my family, my heirs, assigns and personal representatives.  I am aware that the operation of a personal mobility device such as the SmartScoot ™ has inherent risks.  By reading, understanding and signing Innovative Mobility Products, LLC Waiver of Liability, Disclaimer and Indemnification I fully accept and assume responsibility for all such risks, losses, costs and damages incurred as a result of operating the SmartScoot ™.

RETURNS: If any customer wants to return our product, they would need to contact the dealer they purchased the product from for return authorization.  Or to email Zipr directly if you purchased the scooter directly from Zipr Mobility.

  • Customers will be responsible for packaging the items to be returned, and any damages caused by shipping will be deducted.  Every return items, scooters or parts, will be given thorough inspection by our technicians.  Any damaged parts will be charged at retail price.
  • Customers will be responsible for the shipping costs to return any and all items to Zipr Mobility
  • Furthermore, there will be a 15% restocking fee applied on all returned products.

Refunds will be applied to the dealer’s account after the whole process is completed.

 

RETURNS

Items must be returned within 30 days of receipt of product otherwise they are non-returnable. No product may be returned to Aqua Creek Products without prior approval. Please call Aqua Creek for a Return Goods Authorization (RGA) number. The RGA number must be written on the outside of all returning packages. Returns must be sent freight prepaid and are subject to restocking fees of a minimum of 15%. Additional fees may apply for products received damaged and require extensive repair to bring the product back into resalable condition. Aqua Creek does not refund any freight charges on returns. RGA’s are valid for 30 days from the date of

ORDER CANCELLATION

Standard orders can be canceled at any time prior to shipping. Orders that have shipped are subject to all freight costs incurred to ship and any additional charges incurred to retrieve the order. Charges for repackaging, damages to product, and normal restocking fees may also apply.

Patient lifts may not be returned unless the wrong lift is shipped in error by Bestcare or the lift is heavily damaged or defective out of the box. For all other items, purchaser may request a RA for purchased goods within thirty (30) days of purchase invoice date. All returns must be received by Bestcare no later than thirty (30) days after authorization or the RA will be voided. Return package must be clearly marked with the RA number or the package may be refused and returned at sender’s expense. Returns are subject to a minimum restocking fee of 15% or more depending on the condition of the returned item. Patient lifts are subject to a minimum restocking fee of 25% or more. Please note that patient lifts being returned must be in the original carton with all parts, components and packing materials included. Failure to comply with this requirement will incur higher restocking fees or a rejection of the return. Slings, parts and accessories may only be returned if they have not been used. There are no exceptions to this provision.

All freight charges are the sole responsibility of purchaser when any of the following occurs: (i) ordering error where an incorrect item is shipped in accordance with purchase order, (ii) an order is cancelled while in transit or (iii) delivery is refused by customer.

Bestcare reserves the right to issue credit amounts based on strict adherence to this policy.

Any chair that has been used cannot be returned. A 15% restocking fee will be charged on all returns, with return authorization from Nuprodx required before shipping. Return shipping costs are the responsibility of the party returning the chair.

Customer Returns

  1. Please contact Proactive customer service to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
  2. The customer will be responsible to arrange and pay for return shipping.
  3. Upon successful return of the product, an inspection will be made to determine that the product is new and in working condition.
  4. Upon successful determination that the product is new and in working condition a full credit will be
  5. issued for the sales price of the returned product.
  6.  A 25% restock fee will apply to all returns and will be deducted from the credit along with all applicable shipping charges. Exceptions to the restock fee may be requested and will be considered on a case-by-case basis.

We will accept the return of any item provided it is unused, in resalable condition and returned with a copy of your invoice within 30 days of the date the item(s) are shipped. Returned items must include all original accessories, literature, and packaging in the same saleable condition in which it was received.

At Roll-A-Ramp® we strive to get it right the first time by evaluating situations to make you get the correct ramp for your unique needs. However, we understand that sometimes situations arise where the ramp system must be returned. Therefore we offer the following:

  • 20% Restocking Fee
  • Outbound shipping is not refunded
  • Customer responsible for ramp return (Contact Us if assistance is needed) Refund issued upon return of items in acceptable condition.

Shipping Damage 

  • If your shipment arrives damaged, claims must be made within 5 business days to support@mobilityparadise.com in order to file claims with shipping providers. 
  • Arrangements (where applicable) will be made to send a replacement product or parts to you.

Return Policy

  • You may return an unopened product within 30 days from the invoice date.
  • Products that have been installed or used cannot be returned due to hygiene and safety precautions. 
  • Authorized returns will be subject to a minimum 10% restocking fee.
  • All return requests must be made to support@mobilityparadise.com – no return will be accepted without a Return Authorization (RA) Number.
  • All products must be received by our Returns Processing Center within 15 days of receiving a Return Authorization Number. Items received after 15 days can be refused.
  • You are responsible for all shipping charges and insurance on the return shipments.
  • We will provide a shipping label for you to use – the Return Authorization (RA) Number must be written on this label. 
  • We encourage customers to use a trackable shipping method when sending products back to our warehouse. 

Defective and Warranty Claims

  • Products are covered by a one year warranty against defects in materials and workmanship for the original purchaser. Warranty excludes products that have been damaged through misuse, accidental damage, alteration, normal wear and tear, wood material and stain, or the use of corrosive or abrasive cleaning products.

PLEASE NOTE: Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.

If you are not satisfied with your purchase, you may return your like-new condition product within 30 days for a refund.

Most items may be returned within 30 days of receipt for a refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

  • Product must be in new condition.For example, no cracks, scratches, dirty or marked tires, or any indications of usage, including but not limited to (Cleaning and disinfecting/deodorizing products).
  • A Return Authorization Form must be requested from Immersus Health Company, LLC within 30 days of delivery of the product.
  • Once an RA Form has been received, products must be returned within 14 days.

Sorry, No Returns

Also for hygienic reasons, some of the following products are non-returnable.

This Includes

  • Immersus Mattresses
  • Posture-Mate Products
  • Posture V Seating Products
  • Pressure-Mate Products

RETURN SHIPPING

Unless Immersus Health Company, LLC made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Immersus Health Company, LLC reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Immersus Health Company, LLC may institute a $20 fee per missed scheduled pickup.

IN ROUTE CANCELLED ORDERS

Orders canceled after the item has shipped are subject to all standard return policies, return freight is the customer's responsibility.
You must accept delivery, obtain an RA Number and ship the item back to the address below:

Immersus Health Company

3851 Baxendale Drive
Amelia, Ohio 45102

If delivery of an item is refused, return shipping costs are deducted from the issued credit card and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

CREDITS

  • Once your return is received, Immersus Health Company, LLC will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
  • If your item is defective or was damaged in shipping, please call us at 1-855-994-4325.
  • After Immersus Health Company, LLC has determined the issue/damage, we will arrange for the item to be repaired or replaced at our earliest convenience.

Note: Immersus Health Company, LLC reserves the right to change or modify copy content based on product availability, manufacture changes, discontinued products and new products.

Returns require pre-approval. Please call ARC, Inc. to obtain a Return Authorization (RA) form. Returns are subject to a 35% restocking fee. Shipping charges are not refundable. In the event that a return is required, a valid Return Authorization number will be issued. An RA will not be issued more than thirty (30) days after the product’s purchase date, except for approved stock rotations and other pre-approved arrangements with authorized ARC, Inc. distributors. Return Authorizations expire thirty (30) days after the date they are issued, and returns must be received by ARC, Inc. within that thirty (30) day period or no credit will be issued. The RA number must be clearly written on the outside of all shipping boxes and pallet wrapping. All merchandise must be returned 100% complete in original packaging with all product, parts, packaging material, manuals, and accessories included, and must be in “as new” saleable condition. All products must be returned freight prepaid to ARC, Inc. Incomplete or unauthorized returns will be refused. All returned product will be inspected, and, if deemed damaged or used, refunds will not be issued. Items cannot be returned if they were special ordered, made to customer specifications, or are non-inventory or non-stock items. 

No return for mattress

All returns must be made within 30 days from the date of purchase unless due to defect. Written authorization MUST be obtained from WheelChair Carrier, Inc. prior to the return of any merchandise for any reason, and all transportation costs must be prepaid. NO RETURNS on custom orders. Authorized returns for credit only are subject to a 25% restocking charge, plus any cost incurred in restoring the merchandise to a resalable condition. Freight charges cannot be credited.

You must obtain authorization from Raz Design Inc. prior to returning any merchandise.

To obtain your Return Authorization number please contact us. Please provide the following information:

1) Invoice number and date
2) Item number(s) and quantity of goods being returned
3) Reason for return

Once approved, the completed Return Authorization number should be visible on the shipping carton and all documents. Merchandise must be returned within 30 days, in the original packaging, along with all accessories, instructions and other materials. Returned merchandise may be subject to a 20% handling/restocking charge.

Custom products cannot be returned for refund or credit.

All returns must be made within 14 days of delivery and only in “as new” condition in the original box. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.

All returns are subject a 10% restocking fee.

The scooter must be returned in its original box, with all the components and in “as new” condition.

1. The products distributed by Showerbuddy, LLC, are non-returnable, except in the case of a manufacturing defect, and will be considered for return or repair as the manufacturer deems necessary. (See line item number 4)

2. If the product shipped from the manufacturer, remains un-opened, and is refused on or before the day of delivery, the initial purchaser will be responsible for a 20% restocking and handling fee. The initial purchaser will be charged for the original outbound and inbound freight charges ($100.00 - $250.00 collectively and approximate).

3. The recipient of the product, will have thee (3) days from and including the day of delivery to inspect it for any defects or damages. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable three (3) day period, the product will be entirely non-returnable.

4. If there are any defects or damages, the manufacturer, at their discretion will repair, or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to accept a return, rather than to repair the product, there a several steps that must be followed and are required.

5. A Return Authorization is required before any products can be returned. What is a 'return authorization’? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return is allowed by the manufacturer, a RA number is required, and must be written boldly on the outside of the package being returned. RA expires 10 days from date of issuance at which time returns are no longer accepted.

6. ANY products that are returned without a valid RA number indicated on the box will be refused. To acquire an RA number, contact Showerbuddy, LLC at (877) 769-2833.

7. The merchant or consumer will be responsible that the product is in its original box and/or on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or ripped, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects or damages claimed within the three day inspection period), will be charged to the initial purchaser and those charges will be collected by the manufacturer before a replacement unit will be shipped. Once the product is received in new condition, other than the claims against manufacturer defect(s) or damage(s), the manufacturer, at no cost to the merchant or consumer, will ship another unit to replace the one returned and received. 

Return Policy
1. The products distributed by Showerbuddy, LLC, are non-returnable, except in the case of a manufacturing defect, and will be considered for return or repair as the manufacturer deems necessary. (See line item number 4)

2. If the product shipped from the manufacturer, remains un-opened, and is refused on or before the day of delivery, the initial purchaser will be responsible for a 20% restocking and handling fee. The initial purchaser will be charged for the original outbound and inbound freight charges ($100.00 - $250.00 collectively and approximate).

3. The recipient of the product, will have thee (3) days from and including the day of delivery to inspect it for any defects or damages. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable three (3) day period, the product will be entirely non-returnable.

4. If there are any defects or damages, the manufacturer, at their discretion will repair, or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to accept a return, rather than to repair the product, there a several steps that must be followed and are required.

5. A Return Authorization is required before any products can be returned. What is a 'return authorization’? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return is allowed by the manufacturer, a RA number is required, and must be written boldly on the outside of the package being returned. RA expires 10 days from date of issuance at which time returns are no longer accepted.

6. ANY products that are returned without a valid RA number indicated on the box will be refused. To acquire an RA number, contact Showerbuddy, LLC at (877) 769-2833.

7. The merchant or consumer will be responsible that the product is in its original box and/or on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or ripped, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects or damages claimed within the three day inspection period), will be charged to the initial purchaser and those charges will be collected by the manufacturer before a replacement unit will be shipped. Once the product is received in new condition, other than the claims against manufacturer defect(s) or damage(s), the manufacturer, at no cost to the merchant or consumer, will ship another unit to replace the one returned and received. 

Customer Service

Customer service is a priority at Adaptive Star, LLC. We expect all dealers to maintain a high level of customer service on all

sales and services at all times. Any complaints will be taken seriously and investigated fully. After a thorough discussion with all

Return Merchandise Policy

Permission for any return merchandise must be secured from our customer service department. You have 30 days from the

invoice date to receive refunds. You must email the refund request to customerservice@adaptivestar.com (with “RETURN” in

the subject line) or call 1-800-278-9626, at which time the Return Authorization Number (RA#) with return instructions will be

provided for you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products

being returned must have a RA# issued before returned. A 20% restocking fee will apply to returns.

If you receive a product different than initially purchased, the item must be returned with the

following: All original contents (product, manuals, instructions, etc)

The original carton, including all internal packing

The original invoice or receipt

Upon receipt of a return authorization number by our customer service department, you

should: 1. Return the item to the address given to you by our customer service

department.

2. Write the Return Authorization Number clearly on the outside of the box or package,

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns

shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can

not be held liable for return merchandise that does not reach our customer service department.

We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not

responsible for incidental or consequential damages or losses to defective product, errors in shipping your order, or other

errors. The limit of our liability is the replacement cost of any item you purchase from us.

parties, if we at Adaptive Star, LLC feel that you as a dealer are not maintaining our level of customer service, we will terminate

the dealership agreement. Adaptive Star, LLC does not accept returns or give refunds to retail customers. Any non-warranty

issues must be handled directly between the dealer and their retail customer.

Warranty & Warranty Return Policy

All Adaptive Star, LLC products have warranties ranging from 1 year to 20 years, depending on the model. Exclusions to this

warranty include:

- Parts that require replacement under normal use or normal wear and tear.

- Damage or malfunction caused by negligence or abuse.

- Foam grips, inner tubes, tires and brake pads are specifically excluded.

- Adaptive Star, LLC has taken all precautions to prevent rust. However we cannot control environmental issues,

therefore rust is specifically excluded under warranty.

For detailed warranty information please refer to the specific owner’s manual for the stroller model in question, or visit

our website at: www.adaptivestar.com

All warranty related items must be handled directly by Adaptive Star, LLC. Please refer all warranty related customer calls to

Adaptive Star, LLC at 1-800-278-9626. Adaptive Star, LLC will, as its option and after inspection of the item, repair or replace

defective parts upon delivery to our service center accompanied by proof of date of first customer purchase.

Adaptive Star, LLC does not accept returns or give direct refunds to retail customers on returned items. Any returns/refunds

must be processed by the dealer.

Manufacturer’s Defects

If a product appears to have a manufacturing defect, contact our customer service department at 1-800-278-9626 for

instructions. Do not return products to us without first contacting customer service for returned product instructions. If an item is

to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be

accepted without a Return Authorization Number written clearly on the package.

Refused Shipments/Restock Fee

If any order from you is refused for any reason, we will bill you for all the freight charges plus a restocking fee.

Applicable restocking fee is 20%. Liability for any/all restocking fees will survive termination of this Dealer Agreement.

Damaged Shipments

Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure

to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call

the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight

carrier.

Please ask any questions you may have before the time of purchase because returns can be very costly.

In the event you want to make a return you must call to get an RGA#.

There will be a 20% restock fee depending upon how the product arrives. Your credit will be given after the product arrives back and is inspected.

The customer must always pay freight both ways. That will be your responsibility.

Please do not refuse any product.

If you choose to cancel an order, please call us for the proper RGA #.

There will be no returns made after 30 days of purchase.

Custom items will be non-returnable.

Item must be un-used to be returnable. All used, dirty, scratched items can not be returned. We must be able to re-sell the product.

In the event the item is damaged, you must call to notify us within 48 hours of delivery. You must also sign your truck bill as damaged. Otherwise we will not be able to ship you out a replacement at no charge.

We advertise a thirty day free trial and have paid return shipping when
that occurs on rare instances. That return shipping cost would fall on your firm.

policies for shipping return warranty and returns. Non warranty returns are accepted with 45 days of invoice, with a 20% restocking fee(new or unused product).

a. All returns or exchanges must be pre-approved by SELLER.

b. Products must be returned by BUYER within THIRTY (30) days, unused, in their original packaging clearly

marked with the return authorization (RMA) number provided by SELLER.

c. Freight damaged product and/or incorrect product as a result of a SELLER error, may be returned and may not

be subject to restocking or freight charges.

d. Return orders NOT received at SELLERS dock within 45 days of RMA Issuance will be cancelled and no

credits will be provided.

e. A minimum 30% restocking fee will be applied on all returns not due to SELLER error.

f. For all reasons other than SELLER error, the BUYER is responsible for outbound and all return freight charges

and logistics without exception.

g. Non-Returnable Product(s):

i. Custom/modified products, upholstered replacement parts and custom vinyl orders are not returnable

under any circumstances.

ii. Clearance items and demonstration equipment purchases are not returnable.

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.

An item cannot be returned if:

  • it has been altered or mishandled
  • it has been installed or shows signs of installation

How to initiate a return

Please email customer service at support@mobilityparadise.com or call us  and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.

When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 15% restocking fee.

Small Packages

Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.

Large Packages

Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at support@mobilityparadise.com or call us

Credit or refund

After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.

Master 30-Day No Hassle Return Policy

If you are not satisfied with your Master portable table, chair, or accessory, you can return it within 30 days after original ship date from Master for a full refund.(excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). Standard stationary and electric tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Refurbished or used products are not refundable.

  • Customers will be responsible for all shipping charges.
  • All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization).  RA-number must be referenced on the shipping label when returning.
  • Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
  • For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.

Change, Cancellation,& Rush Policy

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories. 

RETURN PROCEDURE

  • All return request must be submitted in writing and sent to support@mobilityparadise.com
  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

CANCELLATIONS

You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.

All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.

If your order has been shipped, the standard return procedure applies.

Refunds will only be issued to the original credit card that you use when placing your order.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@MOBILITYPARADISE.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@MOBILITYPARADISE.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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