Welcome

MobilityParadise.com is committed to providing the best customer service in the mobility industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of the delivery date.
  • Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

  • Products that are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to support@mobilityparadise.com

*Exclusions

Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

Mobility Paradise Returns Policy By Brands

RMA Process

As a manufacturer, returns are not accepted. A Return Merchandise Authorization
(RMA) may be considered under special circumstances. Please fill in the RMA
application form. You MUST obtain an RMA number before returning your product
to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by
mail or fax.

Restock Fee

As a manufacturer we do not take returns unless the scooter is: in the original
unopened packaging, totally new and never used. Restock Fee is 25%.

Defective item process

Afikim Electric Vehicles strives continuously to supply its products in a perfect
condition. Each scooter is tested and approved before shipment. However, if a
failure occurs, please contact us, explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part or a replacement scooter in not in stock, an order cancellation may be offered by Afikim.

The Amigo can be returned within 30 days

EV Rider charges a 15% restocking fee for ALL returned items. The return fee is charged back to the dealer or end-user based on wholesale or retail cost. Returned products must be in selling condition as new.
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.

Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).

Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.

Credits will be granted upon inspection of the returned product(s).

Custom orders and assembly fees if applicable, are non-refundable.

Dealers may offer a return policy in addition to the basic EV Rider Return Policy.

Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.

If the part or unit is shipped back to EV Rider by the dealer or end-user:

  1. The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
  2. The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
  3. Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

15 day return window from the date you receive the scooter.

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

Returning an Item

Standard Return Shipping

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

  2. Complete the return reason questionnaire and include it in the return package.

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. Send the return package to the following address: 

    EWheels

    RETURNS DEPARTMENT

    750 E. Covey Lane, Suite 135

    Phoenix, AZ 85024

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

  7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  8. Credit for gift returns will be issued to the original purchaser.

To contact our Customer Service Department, please email us.

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

  1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

  2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

  3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

  4. Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

  7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.

Return Policy
In an effort to keep our prices as low as possible, we do not build extra fees for returns into our prices. We are happy to accommodate customers who wish to return a product, however we must recover the costs we have incurred as a result. Please read our policy in its entirety before you purchase a carrier so that there is a mutual understanding when you make your purchase. Thank
you! When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage, the manufacturer will repair it at no cost to you, or replace it at the manufacturer’s option. The item to be returned must be in new condition, with original packaging, instructions, and warranty material.

If the product is delivered and there are no defects in materials or workmanship, but you do not like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number and let us know what it is you want to return. We will send you a Return Authorization Release Form. Upon the return of the signed form we will issue a Return Authorization Number. You the customer are responsible for packaging and shipping the product to us. If you do not have the original box one may be purchased from us, at the cost of the box plus shipping. Once received at the manufacturer’s facility in like new condition, we will refund your purchase price of the product, less a 20% restocking fee and the original outbound freight charges. If original shipping fees cannot be established, we will use our current shipping rates.


Cancellation Policy
Our products are normally in stock and we try to ship the same day we receive your order. If you need to cancel an order for any reason, please notify us as soon as possible. If we have not shipped your order, there is no fee for cancellation, but if your order has already shipped, our return policy, as stated above, is in effect. This is due to the fact that the item must be re-packaged once the shipper has returned it to us, and they charge us for shipping either way. Once the product has left our warehouse, shipping and restocking fees will apply

Glion Website Return Policy

Glion Electric Scooters wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty) and in the original packaging.

Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.

If a return is requested more than 30 days after receipt of the Product, Purchaser must contact Glion Electric Scooter Customer Operations at support@mobilityparadise.com and request a Return Material Authorization (RMA) number.

After Purchaser receives an RMA number from Glion Electric Scooter, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. The RMA will include the return shipping address.  For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping.  For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.

Upon receipt of the returned Product, Glion Electric Scooters shall inspect the returned Product to confirm that it is undamaged (except for damage covered by our warranty) and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion Electric Scooters shall credit Purchaser for the purchase price less applicable deductions for international purchases.

If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, or otherwise not in accord with this section, then Probity Cell LLC shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.

30-Day Hassle-Free Return Policy

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand the product(s) that customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned. 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agree that we can deduct it from the refund.

The first step in returning a product is to call or email our Customer Care team and request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.

Return Terms and Conditions

  • All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 

  • The item (s) must be returned in the original packaging with all of the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $60.00

  • The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.

Cancellation Policy 

If a customer cancels an order that has already shipped, the customer will be responsible for all shipping costs incurred for the shipment. With UPS, the product will continue to get delivered and must be refused. We cannot have the shipment returned while the shipment is in transit. Please call us if you have any questions regarding our policy. 

30 day return. Customer responsible to have it packed in original or professional packing, 25% restocking fee and return shipping. 
Return Authorization must be requested within 30 days of delivery. Once the Return Authorization has been received, the product must be returned within 14 days to receive a refund.
We have a 30 day return policy.
Customer pays return shipping cost, and a 20% restocking fee.
We also do not refund the original shipping cost.

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call our Customer Service.

Once delivery is accepted PaceSaver scooters and power wheelchairs are non-returnable.

Do not throw away the box or packing materials because you will need them to box up the return.

The Pet Pro Flex Scooter may be returned within 15 days of receipt for a full refund. Please contact the dealer where it was purchased from to notify them of the return. The customer must arrange for and is responsible for the cost of return shipping unless the product is defective or damaged:

  • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
  • Product must be returned in its original packaging. All returned products must be complete including the original packaging, accessories parts , manuals, etc.
  • It is highly recommended that you insure your shipment at retail cost and repack the item in the same manner. The buyer is responsible for returning the item in the same condition.
  • A full credit cannot be issued if the product arrives at our facility damaged.
  • A Return Merchandise Authorization Number must be requested from Priority Electric Transportation (PET) within 10 days of delivery of the product.
  • Once an RMA number has been received, products must be returned within 14 days.

All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RMA Number you may call us at 1-707-393-0724. e-mail us at customerservice@petscooters.com. Please include your order number, name and the item number you are returning and reason for return.

PLEASE NOTE: Products returned without an RMA Number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number was issued.

Unless PET made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA Number. We highly Please be sure to carefully follow all return-shipping instructions that are included with your RMA Number. If an item is returned to the wrong address, PET reserves the right to charge for
any additional shipping fees associated with shipping the item to the correct location.

Credits

Once your return is received in good condition, PET will issue a credit for the purchase for so that you may be refunded the purchase price within 72 hours.
If your item is defective or was damaged in shipping, please call us at 1-(800) 674-3815 or email us at support@mobilityparadise.com. We will arrange for the item to be repaired or replaced promptly.

Returns 25% restocking fee, customer responsible for shipping back, must be shipped back undamaged in original box.

e) If the returned products are in original condition according to Clause C, Party A will agree to refund the paid amount. Refunds will be paid to Party B by Party A for 100% of the entire Party B purchasing price, which is clarified in the attachment. A restocking fee of 20% will be deducted from Party A’s refund payment to Party B for items returned in their original condition within 7 days of purchase including but not limited to unauthorized returns.

Customer would have to pay for the shipping costs to return the item.
Here is the ship to address.
SOLO World Partners C/O Tzora
308 Antoine St Wyandotte, MI 48192
Need to include on the package the po Ref# with the word Return
The restocking fee is $25.00
The original shipping costs will not be refunded.
Credit note will provide after checking and confirming the warehouse that the product is working properly.

If you disagree with any of the terms and conditions herein, you must submit a written request to us for a Return Authorization within 3 days of delivery.  Do not unpack or assemble the SmartScootTM.  The scooter must be returned in its original box and in new and unused condition, accompanied by the original receipt. All other returns must be made within 14 days of delivery and only in “as new” condition. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.The scooter must be returned in its original box. All returns are subject a 10% restocking fee.

Waiver of Liability, Disclaimer, and Indemnification

When utilizing a SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC, you acknowledge that you have read, understood and had the opportunity to ask questions regarding this Waiver of Liability, Disclaimer and Indemnification and agree to these as a condition for the use/ purchase of the SmartScoot ™ scooter and equipment provided by Innovative Mobility Products, LLC.

I hereby guarantee that I, the “Purchaser”, am of sound mind, am over the age of 18 years old and acknowledge that I have read and understood completely the SmartScoot ™ Users Instruction Manual. I understand and recognize that the equipment is unfamiliar to me, and it is my sole responsibility to use utmost care and caution when determining where and when I ride the scooter utilizing the guidelines in the SmartScoot™ Users Instruction Manual.

I agree to be the sole person driving the scooter and I am fully responsible for any person or persons who, with or without my consent, sit on, or ride the scooter. I hereby release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of Innovative Mobility Products, LLC for any physical injury resulting to myself or someone else or property damage from the equipment provided by Innovative Mobility Products, LLC.

I hereby agree to defend, indemnify and hold harmless Innovative Mobility Products, LLC, its managers, members, employees and agents for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand including reasonable attorney’s fees arising out of or related to the SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC.   It is my express intent that this Waiver of Liability, Disclaimer and Indemnification shall bind my family, my heirs, assigns and personal representatives.  I am aware that the operation of a personal mobility device such as the SmartScoot ™ has inherent risks.  By reading, understanding and signing Innovative Mobility Products, LLC Waiver of Liability, Disclaimer and Indemnification I fully accept and assume responsibility for all such risks, losses, costs and damages incurred as a result of operating the SmartScoot ™.

RETURNS: If any customer wants to return our product, they would need to contact the dealer they purchased the product from for return authorization.  Or to email Zipr directly if you purchased the scooter directly from Zipr Mobility.

  • Customers will be responsible for packaging the items to be returned, and any damages caused by shipping will be deducted.  Every return items, scooters or parts, will be given thorough inspection by our technicians.  Any damaged parts will be charged at retail price.
  • Customers will be responsible for the shipping costs to return any and all items to Zipr Mobility
  • Furthermore, there will be a 15% restocking fee applied on all returned products.

Refunds will be applied to the dealer’s account after the whole process is completed.

 

RETURNS

Items must be returned within 30 days of receipt of product otherwise they are non-returnable. No product may be returned to Aqua Creek Products without prior approval. Please call Aqua Creek for a Return Goods Authorization (RGA) number. The RGA number must be written on the outside of all returning packages. Returns must be sent freight prepaid and are subject to restocking fees of a minimum of 15%. Additional fees may apply for products received damaged and require extensive repair to bring the product back into resalable condition. Aqua Creek does not refund any freight charges on returns. RGA’s are valid for 30 days from the date of

ORDER CANCELLATION

Standard orders can be canceled at any time prior to shipping. Orders that have shipped are subject to all freight costs incurred to ship and any additional charges incurred to retrieve the order. Charges for repackaging, damages to product, and normal restocking fees may also apply.

Patient lifts may not be returned unless the wrong lift is shipped in error by Bestcare or the lift is heavily damaged or defective out of the box. For all other items, purchaser may request a RA for purchased goods within thirty (30) days of purchase invoice date. All returns must be received by Bestcare no later than thirty (30) days after authorization or the RA will be voided. Return package must be clearly marked with the RA number or the package may be refused and returned at sender’s expense. Returns are subject to a minimum restocking fee of 15% or more depending on the condition of the returned item. Patient lifts are subject to a minimum restocking fee of 25% or more. Please note that patient lifts being returned must be in the original carton with all parts, components and packing materials included. Failure to comply with this requirement will incur higher restocking fees or a rejection of the return. Slings, parts and accessories may only be returned if they have not been used. There are no exceptions to this provision.

All freight charges are the sole responsibility of purchaser when any of the following occurs: (i) ordering error where an incorrect item is shipped in accordance with purchase order, (ii) an order is cancelled while in transit or (iii) delivery is refused by customer.

Bestcare reserves the right to issue credit amounts based on strict adherence to this policy.

Any chair that has been used cannot be returned. A 15% restocking fee will be charged on all returns, with return authorization from Nuprodx required before shipping. Return shipping costs are the responsibility of the party returning the chair.

Customer Returns

  1. Please contact Proactive customer service to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
  2. The customer will be responsible to arrange and pay for return shipping.
  3. Upon successful return of the product, an inspection will be made to determine that the product is new and in working condition.
  4. Upon successful determination that the product is new and in working condition a full credit will be
  5. issued for the sales price of the returned product.
  6.  A 25% restock fee will apply to all returns and will be deducted from the credit along with all applicable shipping charges. Exceptions to the restock fee may be requested and will be considered on a case-by-case basis.

We will accept the return of any item provided it is unused, in resalable condition and returned with a copy of your invoice within 30 days of the date the item(s) are shipped. Returned items must include all original accessories, literature, and packaging in the same saleable condition in which it was received.

At Roll-A-Ramp® we strive to get it right the first time by evaluating situations to make you get the correct ramp for your unique needs. However, we understand that sometimes situations arise where the ramp system must be returned. Therefore we offer the following:

  • 20% Restocking Fee
  • Outbound shipping is not refunded
  • Customer responsible for ramp return (Contact Us if assistance is needed) Refund issued upon return of items in acceptable condition.

Shipping Damage 

  • If your shipment arrives damaged, claims must be made within 5 business days to support@mobilityparadise.com in order to file claims with shipping providers. 
  • Arrangements (where applicable) will be made to send a replacement product or parts to you.

Return Policy

  • You may return an unopened product within 30 days from the invoice date.
  • Products that have been installed or used cannot be returned due to hygiene and safety precautions. 
  • Authorized returns will be subject to a minimum 10% restocking fee.
  • All return requests must be made to support@mobilityparadise.com – no return will be accepted without a Return Authorization (RA) Number.
  • All products must be received by our Returns Processing Center within 15 days of receiving a Return Authorization Number. Items received after 15 days can be refused.
  • You are responsible for all shipping charges and insurance on the return shipments.
  • We will provide a shipping label for you to use – the Return Authorization (RA) Number must be written on this label. 
  • We encourage customers to use a trackable shipping method when sending products back to our warehouse. 

Defective and Warranty Claims

  • Products are covered by a one year warranty against defects in materials and workmanship for the original purchaser. Warranty excludes products that have been damaged through misuse, accidental damage, alteration, normal wear and tear, wood material and stain, or the use of corrosive or abrasive cleaning products.

PLEASE NOTE: Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.

If you are not satisfied with your purchase, you may return your like-new condition product within 30 days for a refund.

Most items may be returned within 30 days of receipt for a refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

  • Product must be in new condition.For example, no cracks, scratches, dirty or marked tires, or any indications of usage, including but not limited to (Cleaning and disinfecting/deodorizing products).
  • A Return Authorization Form must be requested from Immersus Health Company, LLC within 30 days of delivery of the product.
  • Once an RA Form has been received, products must be returned within 14 days.

Sorry, No Returns

Also for hygienic reasons, some of the following products are non-returnable.

This Includes

  • Immersus Mattresses
  • Posture-Mate Products
  • Posture V Seating Products
  • Pressure-Mate Products

RETURN SHIPPING

Unless Immersus Health Company, LLC made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Immersus Health Company, LLC reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Immersus Health Company, LLC may institute a $20 fee per missed scheduled pickup.

IN ROUTE CANCELLED ORDERS

Orders canceled after the item has shipped are subject to all standard return policies, return freight is the customer's responsibility.
You must accept delivery, obtain an RA Number and ship the item back to the address below:

Immersus Health Company

3851 Baxendale Drive
Amelia, Ohio 45102

If delivery of an item is refused, return shipping costs are deducted from the issued credit card and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

CREDITS

  • Once your return is received, Immersus Health Company, LLC will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
  • If your item is defective or was damaged in shipping, please call us at 1-(800) 674-3815.
  • After Immersus Health Company, LLC has determined the issue/damage, we will arrange for the item to be repaired or replaced at our earliest convenience.

Note: Immersus Health Company, LLC reserves the right to change or modify copy content based on product availability, manufacture changes, discontinued products and new products.

Returns require pre-approval. Please call ARC, Inc. to obtain a Return Authorization (RA) form. Returns are subject to a 35% restocking fee. Shipping charges are not refundable. In the event that a return is required, a valid Return Authorization number will be issued. An RA will not be issued more than thirty (30) days after the product’s purchase date, except for approved stock rotations and other pre-approved arrangements with authorized ARC, Inc. distributors. Return Authorizations expire thirty (30) days after the date they are issued, and returns must be received by ARC, Inc. within that thirty (30) day period or no credit will be issued. The RA number must be clearly written on the outside of all shipping boxes and pallet wrapping. All merchandise must be returned 100% complete in original packaging with all product, parts, packaging material, manuals, and accessories included, and must be in “as new” saleable condition. All products must be returned freight prepaid to ARC, Inc. Incomplete or unauthorized returns will be refused. All returned product will be inspected, and, if deemed damaged or used, refunds will not be issued. Items cannot be returned if they were special ordered, made to customer specifications, or are non-inventory or non-stock items. 

No return for matOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.tress

All returns must be made within 30 days from the date of purchase unless due to defect. Written authorization MUST be obtained from WheelChair Carrier, Inc. prior to the return of any merchandise for any reason, and all transportation costs must be prepaid. NO RETURNS on custom orders. Authorized returns for credit only are subject to a 25% restocking charge, plus any cost incurred in restoring the merchandise to a resalable condition. Freight charges cannot be credited.

You must obtain authorization from Raz Design Inc. prior to returning any merchandise.

To obtain your Return Authorization number please contact us. Please provide the following information:

1) Invoice number and date
2) Item number(s) and quantity of goods being returned
3) Reason for return

Once approved, the completed Return Authorization number should be visible on the shipping carton and all documents. Merchandise must be returned within 30 days, in the original packaging, along with all accessories, instructions and other materials. Returned merchandise may be subject to a 20% handling/restocking charge.

Custom products cannot be returned for refund or credit.

All returns must be made within 14 days of delivery and only in “as new” condition in the original box. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.

All returns are subject a 10% restocking fee.

The scooter must be returned in its original box, with all the components and in “as new” condition.

1. The products distributed by Showerbuddy, LLC, are non-returnable, except in the case of a manufacturing defect, and will be considered for return or repair as the manufacturer deems necessary. (See line item number 4)

2. If the product shipped from the manufacturer, remains un-opened, and is refused on or before the day of delivery, the initial purchaser will be responsible for a 20% restocking and handling fee. The initial purchaser will be charged for the original outbound and inbound freight charges ($100.00 - $250.00 collectively and approximate).

3. The recipient of the product, will have thee (3) days from and including the day of delivery to inspect it for any defects or damages. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable three (3) day period, the product will be entirely non-returnable.

4. If there are any defects or damages, the manufacturer, at their discretion will repair, or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to accept a return, rather than to repair the product, there a several steps that must be followed and are required.

5. A Return Authorization is required before any products can be returned. What is a 'return authorization’? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return is allowed by the manufacturer, a RA number is required, and must be written boldly on the outside of the package being returned. RA expires 10 days from date of issuance at which time returns are no longer accepted.

6. ANY products that are returned without a valid RA number indicated on the box will be refused. To acquire an RA number, contact us at 1-(800) 674-3815.

7. The merchant or consumer will be responsible that the product is in its original box and/or on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or ripped, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects or damages claimed within the three day inspection period), will be charged to the initial purchaser and those charges will be collected by the manufacturer before a replacement unit will be shipped. Once the product is received in new condition, other than the claims against manufacturer defect(s) or damage(s), the manufacturer, at no cost to the merchant or consumer, will ship another unit to replace the one returned and received. 

Return Policy
1. The products distributed by Showerbuddy, LLC, are non-returnable, except in the case of a manufacturing defect, and will be considered for return or repair as the manufacturer deems necessary. (See line item number 4)

2. If the product shipped from the manufacturer, remains un-opened, and is refused on or before the day of delivery, the initial purchaser will be responsible for a 20% restocking and handling fee. The initial purchaser will be charged for the original outbound and inbound freight charges ($100.00 - $250.00 collectively and approximate).

3. The recipient of the product, will have thee (3) days from and including the day of delivery to inspect it for any defects or damages. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable three (3) day period, the product will be entirely non-returnable.

4. If there are any defects or damages, the manufacturer, at their discretion will repair, or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to accept a return, rather than to repair the product, there a several steps that must be followed and are required.

5. A Return Authorization is required before any products can be returned. What is a 'return authorization’? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return is allowed by the manufacturer, a RA number is required, and must be written boldly on the outside of the package being returned. RA expires 10 days from date of issuance at which time returns are no longer accepted.

6. ANY products that are returned without a valid RA number indicated on the box will be refused. To acquire an RA number, contact us at 1-(800) 674-3815.

7. The merchant or consumer will be responsible that the product is in its original box and/or on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or ripped, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects or damages claimed within the three day inspection period), will be charged to the initial purchaser and those charges will be collected by the manufacturer before a replacement unit will be shipped. Once the product is received in new condition, other than the claims against manufacturer defect(s) or damage(s), the manufacturer, at no cost to the merchant or consumer, will ship another unit to replace the one returned and received. 

Customer Service

Customer service is a priority at Adaptive Star, LLC. We expect all dealers to maintain a high level of customer service on all sales and services at all times. Any complaints will be taken seriously and investigated fully. After a thorough discussion with all

Return Merchandise Policy

Permission for any return merchandise must be secured from our customer service department. You have 30 days from the invoice date to receive refunds. You must email the refund request to support@mobilityparadise.com (with “RETURN” in the subject line) or call 1-(800) 674-3815, at which time the Re turn Authorization Number (RA#) with return instructions will be provided for you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. A 20% restocking fee will apply to returns.

If you receive a product different than initially purchased, the item must be returned with the following: All original contents (product, manuals, instructions, etc) The original carton, including all internal packing

The original invoice or receipt

Upon receipt of a return authorization number by our customer service department, you should:

1. Return the item to the address given to you by our customer service

department.

2. Write the Return Authorization Number clearly on the outside of the box or package,

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our customer service department.

 We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective product, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. parties, if we at Adaptive Star, LLC feel that you as a dealer are not maintaining our level of customer service, we will terminate the dealership agreement. Adaptive Star, LLC does not accept returns or give refunds to retail customers. Any non-warranty issues must be handled directly between the dealer and their retail customer.

Warranty & Warranty Return Policy

All Adaptive Star, LLC products have warranties ranging from 1 year to 20 years, depending on the model. Exclusions to this warranty include:

- Parts that require replacement under normal use or normal wear and tear.

- Damage or malfunction caused by negligence or abuse.

- Foam grips, inner tubes, tires and brake pads are specifically excluded.

- Adaptive Star, LLC has taken all precautions to prevent rust. However we cannot control environmental issues, therefore rust is specifically excluded under warranty.

For detailed warranty information please refer to the specific owner’s manual for the stroller model in question, or visit our website at: www.adaptivestar.com

All warranty related items must be handled directly by Adaptive Star, LLC. Please refer all warranty related customer calls to Adaptive Star, LLC at 1-(800) 674-3815. Adaptive Star, LLC will, as its option and after inspection of the item, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first customer purchase. Adaptive Star, LLC does not accept returns or give direct refunds to retail customers on returned items. Any returns/refunds must be processed by the dealer.

Manufacturer’s Defects

If a product appears to have a manufacturing defect, contact our customer service department at 1-800-278-9626 for instructions. Do not return products to us without first contacting customer service for returned product instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Refused Shipments/Restock Fee

If any order from you is refused for any reason, we will bill you for all the freight charges plus a restocking fee.

Applicable restocking fee is 20%. Liability for any/all restocking fees will survive termination of this Dealer Agreement.

Damaged Shipments

Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Please ask any questions you may have before the time of purchase because returns can be very costly.

In the event you want to make a return you must call to get an RGA#.

There will be a 20% restock fee depending upon how the product arrives. Your credit will be given after the product arrives back and is inspected.

The customer must always pay freight both ways. That will be your responsibility.

Please do not refuse any product.

If you choose to cancel an order, please call us for the proper RGA #.

There will be no returns made after 30 days of purchase.

Custom items will be non-returnable.

Item must be un-used to be returnable. All used, dirty, scratched items can not be returned. We must be able to re-sell the product.

In the event the item is damaged, you must call to notify us within 48 hours of delivery. You must also sign your truck bill as damaged. Otherwise we will not be able to ship you out a replacement at no charge.

We advertise a thirty day free trial and have paid return shipping whenthat occurs on rare instances. That return shipping cost would fall on your firm.
policies for shipping return warranty and returns. Non warranty returns are accepted with 45 days of invoice, with a 20% restocking fee(new or unused product).

a. All returns or exchanges must be pre-approved by SELLER.

b. Products must be returned by BUYER within THIRTY (30) days, unused, in their original packaging clearly

marked with the return authorization (RMA) number provided by SELLER.

c. Freight damaged product and/or incorrect product as a result of a SELLER error, may be returned and may not be subject to restocking or freight charges.

d. Return orders NOT received at SELLERS dock within 45 days of RMA Issuance will be cancelled and no credits will be provided.

e. A minimum 30% restocking fee will be applied on all returns not due to SELLER error.

f. For all reasons other than SELLER error, the BUYER is responsible for outbound and all return freight charges and logistics without exception.

g. Non-Returnable Product(s):

i. Custom/modified products, upholstered replacement parts and custom vinyl orders are not returnable under any circumstances.

ii. Clearance items and demonstration equipment purchases are not returnable.

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.

An item cannot be returned if:

  • it has been altered or mishandled
  • it has been installed or shows signs of installation

How to initiate a return

Please email customer service at support@mobilityparadise.com or call us  and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.

When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 15% restocking fee.

Small Packages

Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.

Large Packages

Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at support@mobilityparadise.com or call us

Credit or refund

After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.

Master 30-Day No Hassle Return Policy

If you are not satisfied with your Master portable table, chair, or accessory, you can return it within 30 days after original ship date from Master for a full refund.(excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). Standard stationary and electric tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Refurbished or used products are not refundable.

  • Customers will be responsible for all shipping charges.
  • All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization).  RA-number must be referenced on the shipping label when returning.
  • Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
  • For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.

Change, Cancellation,& Rush Policy

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories. 

Items shipped from Jacob's Ladder can be returned within 30 days of receipt of the order in most cases.

Our return policy allows you to send back your purchase within 30 days of the date you received delivery for an exchange or a refund of the purchase price, minus the shipping and handling and any return shipping fees. The Runner and Trainer must be returned on the original pallet and in new condition. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited.

ISSUES WITH YOUR ORDER?

At LifeSpan, we’re family. We value you. We want to provide you with the best experience, from the moment you place an order until you receive your delivery and beyond. We understand damage during shipment is frustrating. We will do what we can to make it right.

If you receive a product that has been visibly damaged during shipment, please complete these steps:

1.Photo(s) of the damaged box and product

2.Photo of the shipping carrier label or the Bill Of Lading (if given a copy at delivery)

3.Photo of the parcel tracking number

Once we receive your email, our shipping team will review your case and reach out to you shortly.

  Inspect your product upon delivery. The consideration for return, as stated in line item number three, does NOT include any damages which may have occurred during shipment of the product. In fact, the moment the product leaves the premises of the manufacturer it immediately becomes the sole property of the purchaser. It is most important that upon delivery, the recipient thoroughly inspect the product to satisfy that it is being received in perfect condition, and without damage. If damage is found, it will be the complete responsibility of the recipient to identify (and to make known), this damage prior to signing the acceptance page for the delivering freight company. The manufacturer accepts NO responsibility for damaged freight. Claims must be dealt directly by the recipient, and with the freight carrier who is delivering the product!

 

     The product, known as ScootaTrailer, is non-returnable***, except in the case of a manufacturing defect, and will be considered for a return for exchange or repair as the manufacturer deems necessary. (See the next line item)

The recipient of the product, either merchant or consumer, will have ten (10) days, from and including the day of delivery, to inspect it for any manufacturing defects. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable ten (10) day period, the product will be entirely non-returnable. A return is only allowed so that an exchange can be made for the defective part. There will be NO return with regard to a refund, and no such refund is either expressed or implied, either written or verbal.

 

     If the manufacturer concludes that there is, in fact, a defect, the manufacturer, at its discretion, will repair or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to call for a return rather than having it repaired, there are several steps that must be followed and are required.

 

     An invoice "bill of sale" and a document called "certificate of origin" is always mailed by 'priority mail' to the address that was provided to the manufacturer. It is never shipped inside the box or container with the product. This document is the ONLY legal tie to the product. A 'return goods authorization' number can be issued without the manufacturer having received these documents first. However, NO exchange will be issued until these original documents have been received by the manufacturer.

 

     What is a 'return goods authorization', or RGA number? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return for exchange is allowed by the manufacturer, an RGA will be required, and must be written boldly on the outside of the package being returned. ANY products that are returned without a valid RGA number indicated on the box will be refused. To acquire an RGA number email us at support@mobilityparadise.comShowerbuddy .

 

     The merchant or consumer will be responsible that the product is in it's original box and on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or impaired, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects claimed within the ten day inspection period), will be charged to the purchaser and those charges will be collected by the manufacturer before a replacement unit will be issued. If new boxing is necessary, one may be purchased at the cost of the box and the pallet plus shipping. Once the product is received by the manufacturer in its new condition, other than the claims made against manufacturer defect(s), the manufacturer, will ship a replacement unit and mail a new 'certificate origin' to replace the one returned, at no cost to the merchant or consumer.

SHIPPING, DELIVERY AND RETURN POLICY


You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, We will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputes, you agree to contact us.

If you are unhappy with anything you have purchased on our Website, you may do the following:
To return an item purchase thru the Website, one have to first contact Customer Support in order to get a RA number (Return Autorisation). Once the item returned, a refund will be issued.

Motive as with all the lines- no return policy unless damaged severely and that they would be refusing the unit upon delivery
30-Day Return Policy accepted, excludes final sale items.

RETURNS FOR SERVICE OR REPAIR

An RMA (Return Merchandize Authorization) must be obtained prior to shipping any items back to HiPEQ. Please clearly mark the RMA number on the outside of the packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Product must be returned in original carton or in packaging of equal or greater quality. Preferred method of shipment is Freight, UPS or FedEx. Please see Conditions for Warranty and Return policies

Keen® Healthcare Product Return Policy and Guidelines 

Our passion is to provide the highest quality, most innovative, care solutions at the lowest possible price, with the best customer service.  Our return policy is consistent in maintaining those same high standards. Keen® Healthcare manufactured product lines:  (Liberty, Journey, FreeLander, Quest, Navigator, Voyager, Natural)  are eligible for full refund returns following the guidelines below.  ALL Non-Keen® Healthcare manufactured items, distributed, non-stocked, “drop shipped” from our vendors, may not be returnable. Each are subject to each vendors specific return policies and restocking fees.   ALL customized, used, discontinued, and special ordered items are non-returnable. (this includes Keen® Healthcare manufactured product lines).

Product Return Guidelines:

  1.   All items must have been purchased from Keen® Healthcare website or direct to be eligible. 

  2.   Product must be in new, resalable, in unmarked condition and in original and preferably unopened packaging.

  3.   A Return Material Authorization number (RMA)  must be issued and clearly written on outside package RETURN LABEL. To obtain an RMA number, please contact us:  1-(800) 674-3815 Monday through Friday 8:00 am – 5:00 pm PST.

  4.   To ensure prompt return processing, please attach either: the original packing list, sales order, and/or invoice.

  5.   Refunds will be for merchandise value only.

  6.   No returns can be accepted for special orders, custom products,  used products, or  toileting products, items not in original packaging.

  7.   All returns are subject to inspection upon arrival to Keen® warehouse.

  8.   All approved returnable items arriving within (30) days from delivery date – receive full credit.   After (30) days minus a 20% minimum restocking charge, after (60) days- all items are non-returnable.

  9.   Please allow 3-4 weeks to process your return and receive credit refund.  Credits exclude shipping, handling and restocking fee charges.

  10.   Customer pays for all return fees and responsible for returning merchandise to Keen. 

  11.  Please address returns to: Keen Healthcare  Attn: RETURNS  9510 SE Main Street Portland, OR 97222  (include RMA#)

  Damaged Good/Short Shipments: 

  •   Keen’s error?  Please contact us within (10) days of receiving item to rectify. FULL CREDIT if items is returned within thirty (30) days delivery date.  Keen will provide a return shipping tag.  

  •   Shipping Damage?  Contact us immediately within 24 hours of receiving damaged items for us to rectify and credit the situation. Please take photos of shipping package and damages.  We will replace goods to you immediately upon compliance.

RETURN & EXCHANGE POLICY

ORIGINAL RECEIPT :

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.

RETURN & EXCHANGE PERIOD :

14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

15% Re-stocking fee will apply to all new returned items.

Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.

NONRETURNABLE ITEMS :

Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,

Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders

RETURNS IN STORE :

Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:


- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card

TO RETURN YOUR ONLINE PURCHASE BY MAIL:

Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.

Send your return to:

For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.

REFUND METHODS:

Refunds will be credited to the original credit card or PayPal account. Returns tracking

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

At eProdigy, we want you to love our bikes as much as we do, so if you’re not satisfied with your purchase within 7 days from the date of receiving, please let us know. We will offer a refund or credit with an original sales receipt. Returned bikes must still be in new or unused condition. eProdigy Bike reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bike was purchased. 

Customer must pay return shipping or schedule a time to drop off the bike at our office. 18% restocking fee is applied to all returns. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used, ridden, or damaged while in the possession of the customer, the product cannot be exchanged or returned for future credit, unless authorized by eProdigy at a lower value than the purchase price.

Processing fees can apply to refunds. 

electric trike tricycle 90 Day Test Ride anywhere bikes

Hassle Free Returns means this: 

  • Streamlined return process, no questions asked ( We know things change) 
  • No restocking fee's ( We are just glad you tried the bike) 
  • 10,000 Physical drop off locations through out the U.S.
  • We process refund immediately ( So you get your money, and you don't have to wait) 

We are committed to nothing short of excellence before, during, and even after you receive your merchandise from us. We realize that even though we provide only the best in biking industry, you may occasionally find it necessary to return or exchange an item. We understand that sometimes things change.

DAMAGED AND DEFECTIVE ITEMS:

PLEASE NOTE that this page covers only items that the customer wants to return of his own will. If an item arrives damaged or with a manufacturer defect or other error to which we are at fault, rest assured that we will do everything in our power to repair or replace it at no cost to you, even if it’s an item that is generally non-returnable.

CONDITIONS FOR RETURN


Most items that we sell may be returned within 90 days of delivery for a full refund, minus shipping. We do not charge restocking fees, provided you follow the instructions listed below.

All returns must meet the following conditions:

  • The item must be clean (no cracks, scratches, dirty or marked tires, etc.)
  • The item must be mostly unused ( Less than 75 miles traveled) Feel free to try the bike. 
  • In addition, we also cannot accept:
    • Any item that has been modified 
    • Special orders

    CHARGES AND FEES

    Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees.

    SHIPPING FEES

    We only charge for the return shipping cost. If you received the item from a promotional " Free Shipping" We will not charge for the outbound shipping. Only the return shipping. 

    Again, thank you for trying the bike. We wish it would have worked but we understand things change. 

    Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it cost UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.

    RESTOCKING FEES

    No Restocking Fees charged. 
    Return Process: 
    1. Request return via return request page: anywherebikes.returnscenter.com
    2. Wait to receive a confirmation and instructions via email.
    3. Wait for return shipping. 
    4. Once received you will be issued full refund.

    EXCHANGES

    To exchange an item, you must:
    1. Request return to return the first item (see above).
    2. Place a new order for the exchange.
    If you’d like to get the second item quicker, you may place the order as soon as you return request is sent. 

    REFUNDS

    If you would prefer a refund, it will be issued as soon as we receive the bike. 

    RETURN AND EXCHANGE POLICY FAQ

    Frequently asked questions about returns, refunds, and exchanges.

      WHAT ITEMS ARE RETURNABLE? 

      • All Items , that are not modified or special order

      WHAT ITEMS ARE NON-REFUNDABLE? 

       The following items cannot be returned:

      • Gift cards
      • Discounted items (if applicable)

      THE ITEM I RECEIVED IS DAMAGED!

      If the purchased product is faulty, reach out to us within 7 days of the delivered date.

      WHAT ARE THE REFUND OPTIONS?

      The following refund options are supported:

      • Refund to the original payment method
      • Refund to store credit (if applicable)

      HOW DO I SHIP BACK THE ITEMS?

      For instructions on how to ship the returned products, refer to the email received after placing the return request.

      HOW SOON WILL I GET MY REFUND?

      Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed right away.

      MY QUESTION IS NOT ADDRESSED...

      If you have any queries regarding return or refund, reach out to us.

      Purchaser has 2 weeks from receiving the scooter in original package, in unused condition. Restocking fee may apply.

      You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

      You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

      We will repair or replace components if needed after evaluation.

      BestEbicycle will honor 30 days if you choose to return merchandise Customer is responsible for returning merchandise at their own expense. Refunds will be for 100% of the entire purchase price including the original shipping costs. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.


      Preparing your product for Authorized R.M.A. return shipment:


      1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
      2. Include a copy of your invoice.
      3. Include a copy of the RMA notice you have received from us via our support
      department help desk.
      4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

      Freight collect and COD packages will not be accepted.

      Contact Support at support@mobilityparadise.com to obtain an RMA number.

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Refunds will only be issued to the original credit card that you use when placing your order

      We provide FREE shippping on all Bikes!
      *VAT/Import Tax may apply for some counties and regions at your checkout.
      We stand by the quality of our products and do not accept returns on used or opened items
      Satisfaction Guarantee
      Your Satisfaction is our first priority. We will accept a full refund request within 7 days from receipt of products with no reason needed. Shipping cost shall be borne by customer. And please be noted that there shall be no damage made to the bikes/accessories, and refund will be issued once the item is received and inspected. 
      Cancelled bike orders, items that are refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return. Proof of unopened items will need to be verified with photos and submitted to us. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected.
      We accept returns on accessories if the item is unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected. 
      3rd Party or Self-Shipping: 3rd party or self-shipping of any Go-Ebike motorbike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.
      Batteries: Batteries are FINAL sale. We do not accept returns or exchanges on all batteries. No exceptions!

      *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

       

      WE OFFER A 1-YEAR WARRANTY.

      V&D Electric Bikes wants you to be 100% satisfied with the products you purchase. All bike sales are final unless the bike is functionally defective. If so, you may return it to V&D Electric Bikes within three (3) business days of receiving the product for replacement or repair. The product must be returned undamaged (cosmetic) and in the original packaging. Parts that are still under warranty will be repaired or replaced.

      Upon receipt of the returned product, V&D Electric Bikes shall inspect the returned Product to confirm that it is damaged and in the original packaging. If V&D Electric Bikes decide the bike has a functional defect, V&D Electric Bikes shall credit purchaser for the purchase price. Purchaser shall be responsible for all shipping costs. If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, then V&D Electric Bikes shall not issue any credit (refund) to Purchaser.



      Returns are subject to a 20% restocking fee + usage proration determined at the time of bike returned to our warehouse.

      Return Policy

      You can return your purchased item within thirty (30) days from the date you receive your purchase. In order to process a return, you must email us or call us and comply with the following terms and conditions for a refund: The original packaging MUST be used – no substitutions – (hang onto your box!). Elby will arrange transport via a common carrier. You will be responsible for all shipping costs; the shipping costs will be deducted from the credit amount given. Once our Elby team receives the goods, we will perform a 30-point check and confirm receipt of return is in good working condition. Elby Bike must not be altered in any way or the return cannot be accepted. We will not issue a credit until Elby is in possession of the returned item. Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Refunds will be credited to your original method of payment.

      Free Returns 30-Day At Home Trial

      At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.    

      If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.   

      Return Policy

      To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.                                                                    

      How to return

      Contact our Customer Service Department at support@mobilityparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in  2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

      Returns:
      Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

      Damaged / Defective Items:
      Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

      Lost or Stolen Items: (Signature Service)
      Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

      Incorrect Product Specifications and/or Pictures:
      Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

      Guarantee:
      Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

      Purchased but not shipped (Cancelation):

      Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

      Ebike has been delivered (Unused):

      • Within 14 days of receipt of your order, you may return the unused product(s).
      • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
      • Customers are responsible for return shipping costs.
      • And you will be charged up to 15% restocking fee. (this is withheld from refund)

      Used products:

      • We do not offer returns in all products.

      The customer must email us for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

      If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

      500 S Etiwanda Ave, Ontario, CA 91761

      Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

      Late or missing refunds.

      If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

      Shipping Damage Claims

      We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

      *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

      Qualisports return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

      Additional non-returnable items:
      Gift cards
      Downloadable software products
      Some health and personal care items

      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      There are certain situations where only partial refunds are granted (if applicable)
      Book with obvious signs of use
      CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
      Any item not in its original condition is damaged or missing parts for reasons not due to our error
      Any item that is returned more than 30 days after delivery

      Refunds (if applicable)
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable)
      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next, contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at support@mobilityparadise.com

      Sale items (if applicable)
      Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

      Exchanges (if applicable)
      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mobilityparadise.com and send your item to: 820 S ROCKEFELLER AVE,UNIT E ONTARIO,CA 91761 .

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      Ebike orders:

      • No returns after 14 days of receiving the Bike.

      • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

      • Box must be sealed and unopened.

      • Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)

      Used items:

      • No returns, except in EXTREME cases of breakage/malfunction

      • Please email us with TRACKING NUMBER after you send your return by emailing support@mobilityparadise.com 

      1.No returns after 14 days of receiving.

      2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.

      3.If it is not the resonable return, Customer pays $150 shipping fee (this is with held from refund).

      4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  (this is withheld from refund)

      5.But when you ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service

      6.A replacement of entire ebike could be happened within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial

      7.In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.

      8.All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 

       

        To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  and the shipping fee $150 (this is withheld from refund)

         

        How to return

          Contact our Customer Service to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.

          All returns must be repacked back into the original packaging when you send it back to us.

          Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.

          Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

          Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

          Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. 

          1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
          2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at support@mobilityparadise.com  ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
          3. Ship-back charge:

                 a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

                 b. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. 

          4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
          5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
          6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.
          Returns:
          Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

          Damaged / Defective Items:
          Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

          Lost or Stolen Items: (Signature Service)
          Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

          Incorrect Product Specifications and/or Pictures:
          Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

          Guarantee:
          Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

          There is $25.00 charge fee for all the returned checks.

          Any damage caused during shipping will be submitted a claim to the shipping
          company. No replacement bike will be shipped until the legitimacy is confirmed.

          If major damages occur during shipping, please contact the shipper (UPS,
          FedEx, trucking company) so they can inspect the items before shipping
          them back to MBI Sport Inc. After receiving the damaged bikes or parts, the
          replacements will be shipped. Please note: Additional fee may be charged for
          shipping fees or replacement parts.

          Returns/Exchange Policy

          If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


          Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


          Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


          DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
          DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

          Returns/Exchange Policy

          If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


          Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


          Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


          DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
          DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

          Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.

          Bath Lifts & Walk-In-Bathtubs

          Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.

          Cancellations:
          If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).

          Electric Scooters

          Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

          Replacement Parts and Warehouse Items:
          No returns are accepted on these items. No exceptions.

          Lift Chairs

          To return a lift chair, give us a call. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:

          • Returns must be shipped within 10 days of delivery in the original packaging.
          • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
          • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
          • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee.
          • Stock chairs canceled prior to shipment subject to $50 cancellation fee.
          • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
          • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.

          All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.

          Replacement Parts and Warehouse Items:
          No returns are accepted on these items. No exceptions.

          Curved Stair Lifts

          Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.

          Straight Stair Lifts

          Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.

          AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:

          1. All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
          2. All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
          3. Return shipping is the obligation of the customer.

          Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.

          Refused Shipment Policy:
          If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

          Wheelchair Lifts and Scooter Lifts for Vehicles

          If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.

          Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.

          Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.

          Refunds:
          Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

          Cancellations:
          If the lift has not shipped, you can cancel for a fee of $50.00.

          Vertical Platform Lifts

          Vertical platform lifts are custom made for each order and are non returnable. No exceptions.

          Cancellations:
          If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).

          Pool Lifts

          Pool lifts are non returnable unless in original, unopened packaging. You will be charged a 15% restocking fee plus freight both ways.

          Cancellations:
          If the lift has not shipped, you can cancel for a fee of $50.00

          Want to return your GOPOWERBIKE electric bike or accessory?

          Let us know what is wrong with your order and one of our specialists will contact you. We will do our best to help solve and problems you may be experiencing. if you are still not Happy we got you. 

          Please contact us at support@mobilityparadise.com

          • GOPOWERBIKE give you 30 days from the time you received the Bike.
          • Would be great if you can put it back in its original box.
          • Accessory/replacement part orders: Able to return up to 30 days after purchase

          Before a return is sent, the customer should contact GoPowerbike at support@mobilityparadise.com so we can be aware of what will show up in front of our door.

           

          Refund policy

          Domestic (U.S.) Customers

          Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GOTRAX directly. Products purchased through our website are subject to the terms and conditions below:

          Returns and Cancellations

          Returning Products within 14 Days of purchase:  Any product purchased can be returned within 14 days for a refund to the original method of payment. The customer will be responsible for return shipping costs and a 10% restocking fee for any new, unused products in the original packaging. 

           Any products that have been lightly used out of the box and/or ridden will carry a restocking fee of 20% if returned within 14 days after purchase.  Returns will not be accepted for any products that show abnormal wear & tear or physical damage. This also includes missing parts or accessories sold with the product.

          Follow these steps to return products within 14 days of purchase:

          1. Fill out a Request Form

          2. Receive a pre-paid UPS shipping label to email address on file. 

          3. Pack the Product in original packaging or sturdy box to ensure the Product will be returned without damage.   For original packaging, this must include the styrofoam inserts.

          4. Once we receive and inspect the Product, we will process the refund within 2 to 3 business days.

          Items Returned while in Transit: If you wish to cancel your order after it has already been processed, please contact us to let us know.  Once we have the shipment re-routed and received back to our warehouse we will process the refund (minus the return shipping costs and 10% restocking fee).

          In some situations, the product may end up being delivered after the cancellation request. If that is the case, it is the buyer's responsibility to return the product back to our warehouse for restocking.

          Items Damaged in Transit: If your item arrived damaged, please submit a claim through Route.

          Tracking your package
          Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

          Shipping restrictions
          GOTRAX will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

          P.O. boxes
          GOTRAX can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

          APO/FPO addresses
          GOTRAX cannot ship to APO/FPO addresses.

          Commercial mail boxes
          GOTRAX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

          Undeliverable packages
          When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

          These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

          The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

          Incorrect address
          If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

          Refused by recipient
          If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

          Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

          There will be a 15% restocking fee deducted from your return.

          To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

          To complete your return, we require a receipt or proof of purchase.
          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
          Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

          You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

          You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

          You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

          The Hippocampe wheelchair and its accessories can be returned within 2 weeks of their delivery date. The shipping costs associated with the return of the Hippocampe and its accessories are the responsibility of the buyer. The buyer is entitled to a refund of the full price paid minus a 15% restocking fee. Vipamat reserves the right to increase the restocking fee based on the condition of the returned Hippocampe and its accessories.

          All returns require a Return Materials Authorization (RMA) to be obtained by contacting Us. Missing or damaged goods may result in additional charges.

          All returns will accrue an inbound processing fee dependent on shipping method used.

          All new return will accrue a $25 fee for a new box and packaging.

          IndeeLift can arrange return shipments under the Flat Rate Shipping fee of $150

          It is the dealer’s responsibility to cover the full shipping cost of returned goods unless otherwise specified by IndeeLift.

          Credits will be issued within 90 days of IndeeLift’s retrieval of returned items.

          Returns & Exchanges

          Please keep your original packaging for 30 days in case you choose to change your mind.
          Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.

          Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
          The product being returned must have all the original packaging and be in new and resellable condition.

          All massage chairs can be returned or exchanged within 30 days.
          The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
          In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
          For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

           

          To prepare returns:

          Get your RMA number:

          Send us an email, stating that you have read our return policy to us.
          You can also call us to expedite this process. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.

          Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

          Call us back with the tracking number of the returning merchandise.
          Product/merchandise must be insured for the possibility of damage/getting lost.

           

          Easy Returns

          Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.

          Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
          Tape box securely and mark with appropriate shipping address.

          We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

          Uscooters provides a one year parts only limited product warranty and one year or 1500 miles on the battery, whichever comes first. Uscooters has all parts in stock for all warranty and non-warranty related items. Warranty parts are on a parts exchanged basis only, buyer is responsible for all shipping costs. Repair services are available through our network of dealers in the United States and Canada or by shipping the scooter back to Uscooters. The buyer must pay all shipping costs when returning scooter back to the office for repairs. Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. A replacement part shall be covered for the time remaining in the original product’s warranty. 

          We only accept returns of Uscooters within 10 days of receipt of scooter. The scooter must be in brand new condition and never used. The scooter must also be in original packaging with all boxes and parts. There will be a deduction of a 10% restocking fee and the buyer is responsible for all Fedex charges to and from our warehouse if a scooter is returned for a refund.

          If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

          Uscooters goal is to create a product that can deliver 100% customer satisfaction in both the product and customer service.

          Custom orders such as; steps, ladders, ramps are NON-Returnable, as each custom order has been specifically made to meet specific measurements & requirements. Therefore it can not be resold.

          Wheelchair orders can be returned within 7 days of receipt, in their original packaging & in unused condition. A restocking fee of 30% of the cost, providing the product is in unused condition & in same packaging undamaged. The restocking fee can be reduced if a different chair is being ordered than the one originally purchased.

          The client is responsible for returning the item(s) via insured shipment to VIP Solutions,LLC.
          Credit issued will not reflect original shipping & insurance charges. We reserve the right to not accept a return & may require a restocking fee or repair fee if the item is damaged or used. 
          While our polices are firm for obvious reasons, we will do everything we can to work with you & make sure your experience with us a positive one.
          Please notify VIP Solutions,LLC by phone or email before the return.

          Right of withdrawal / Right to return

          The customer has the right to withdraw from the contract with the supplier until dispatch.

          Once the product has left the company premises, there is neither a right of withdrawal nor does the customer have the possibility to return the product.

          If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

          We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

          Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

           

          Return process (return application is only accepted by email, not by phone)

          1. Submit you return requestby mail. The email needs to include the order information, the reason for the return and the picture of the bike.
          2. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
          3. After getting authorizationfrom the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
          4. Your refund will be returned withinthree working daysafter our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

          If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

          Non-returnable items include:

          All the accessories

          Special orders

          Used products (except for extreme breakage/malfunction)

          We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

          What is the refund/exchange policy?

          Showroom pick up: We offer a full refund or exchange for unopened purchases, or items that are brand new and unused (within 7 days of purchase).   

          Online: We offer a full refund for items that have not been shipped out.   For items that have already been shipped out, we will offer a refund within 7 days of purchase after item has been returned and received at our warehouse.  Please note there will be a 15% restocking fee.  Buyer is responsible for costs associated with shipping the item back.

          Unfortunately, we cannot offer refunds or exchanges on the following:

          1. Items that have customized add-ons to the product that require installation at the customer’s request, before delivery;
          2. Items that have personal modifications to the product by the customer after delivery.
          3. Items that have been used 
          4. Parts that are installed in scooters or used on scooters that were not originally purchased from Urban Machina

          Returns/Exchange Policy

          If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


          Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


          Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


          DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
          DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

          Returns/Exchange Policy

          If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


          Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


          Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


          DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
          DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

          REFUNDS

          Razor will process returns and refunds only for items that were purchased directly from Razor within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

          Refund Process

          Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Razor unless the return is a result of our error.

          Return Guidelines

          You may return any new, unused items ordered from Razor in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

          Instructions

          1. Securely pack the item(s) in the original packaging.
          2. Please include the original packing slip and a note explaining the reason for your return.
          3. Returns must be postmarked within 30 days of original receipt.
          4. Clearly label the package for return using the following address:
          5. RAZOR RETURNS 3996 S Riverside Ave, Colton CA 92324

          Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. Razor.com recommends choosing a shipment method that allows you to track your package.

          We We normally don't take returns unless item is massively damaged due to shipping - note that shipping/return shipping is super expensive as we are in Canada don't take returns unless item is massively damaged due to shipping - note that shipping/return shipping is super expensive as we are in Canada
          If, for any reason, you are not completely satisfied with your Earthlite portable table, chair, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges on the original order). Customized or upgraded portable tables, chairs, and accessories are non-refundable. Standard stationary and lift tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Customized or upgraded stationary and lift tables are non-refundable. All returns must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges. Refunds After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. It may take 5-10 business days for a refund to show up on your credit card statement. Please reach out to our customer support team for further assistance.
          Our return policy is 30 days after purchase and we require the return shipping charges as well as 10% restock fee to be paid for. The customer must send us images of the chair fully repackaged the same way it arrived and secured to the pallet. If the customer does not have the ability to do this, we will require the charge of return white glove service to be paid for. You can choose how you present this to your customer whether you cover the charge, split the charge, or pass on the full charge. You will also find this information located on the last page of the dealer packet for future reference.
          Our return policy is 30 days after purchase and we require the return shipping charges as well as 10% restock fee to be paid for. The customer must send us images of the chair fully repackaged the same way it arrived and secured to the pallet. If the customer does not have the ability to do this, we will require the charge of return white glove service to be paid for. You can choose how you present this to your customer whether you cover the charge, split the charge, or pass on the full charge. You will also find this information located on the last page of the dealer packet for future reference.
          Our return policy is 30 days after purchase and we require the return shipping charges as well as 10% restock fee to be paid for. The customer must send us images of the chair fully repackaged the same way it arrived and secured to the pallet. If the customer does not have the ability to do this, we will require the charge of return white glove service to be paid for. You can choose how you present this to your customer whether you cover the charge, split the charge, or pass on the full charge. You will also find this information located on the last page of the dealer packet for future reference.

          For any reason, if you’re not satisfied with your order, please contact us at within 15 days of your purchase. We will issue a return ticket and give you full instructions on how to return the item(s). Also buyers responsible for shipping cost and returning the item(s) in new and unused condition. We’ll issue refund to your method of payment within two days after we receive the item(s). There will be %25 restock fee. There is no refund after 15 days or if the product is in used condition.

          SleepSafe® Beds, LLC manufactures each bed as it is ordered. We ensure that the bed we ship correctly matches the Customer’s sales order. Each bed is carefully packed to reduce the chance of any damage during shipping. We may accept returns if the Customer has mistakenly ordered the wrong bed. It is highly recommended that the bed is returned to us in its original, palleted condition. Returns will be handled on a case by case basis and may incur additional shipping cost and restocking fee. Prior to ordering a bed, we encourage the bed recipient to carefully review the sales order with their DME provider to insure accuracy. If you have any questions, please contact us. Also, if you mistakenly ordered the wrong bed MODEL, there may be a “conversion kit” available. please contact us to discuss your options. Once a bed has been ordered, manufactured and shipped, it can only be returned for the following reasons: In the event a bed is damaged during shipping: Please record any damage on the receiving slip and immediately contact us, before the delivery driver leaves. We may ask you to refuse the entire shipment, depending on the extent of the damage. We will promptly ship new parts to replace the damaged parts. If the bed is a total loss, we will expedite the shipment of a new bed to replace it. We are not responsible for damages once you have signed to receive your bed.

          In the event SleepSafe® Beds, LLC ships a bed that does not agree with the sales order confirmation:

            1. We will quickly ship the correct bed and arrange to have the incorrect bed shipped back to us at our expense.
            2. Please check the packing slip before unpacking the pallet. Match the packing slip to your sales order. Carefully check for damaged packages.

          In the event a SleepSafe® Bed needs a replacement part.

          1. If a part becomes damaged or defective, we will ship you the replacement. If covered by warranty, there will be no charge. If not covered by warranty, a quote will be issued for the cost of shipment.
          2. If we need to request the return of a part, for quality analysis, etc., we will send a pre-paid shipping label for its return, along with the replacement part, or we will email the shipping label for you to return the part to us.
          3. We do not issue a “Return Authorization” tag for parts that have failed or have become obsolete. The parts need to be removed from the Customer’s premises and disposed of properly.

          All returns need to be handled directly with the Drop Shipping Company and have a limited time frame of 15 days since the label is sent for the items to be processed at the original carrier delivery.

          All returns will receive a 30% restocking fee on the sales price of the returned item if it arrives in resellable condition. If it arrives damaged and not resellable there will be an additional fee of 30% over the sales price of the returned item, this includes and is not limited to missing original packaging or internal components, including the manual.

          The refund will not exceed the original sales price of the item(s) in the order, per the return conditions specified above. The shipping fees will not be part of the refunded amount.

          Vive Health’s deliveries are subject to additional charges. Charges may be waived depending on the circumstances.

          Delivery does not include

          Additional packaging will not be provided, the customer should keep the packaging intact as it is required for ALL return circumstances. If a return is received not in original packaging, no refund will be given.

          UniEbike Samebike

          1.No e-bike returns or e-bike replacements after 15 days of receiving.

          2.Any e-bike returns or replacements should be authorized by Uniebike in advance via emails.

          3.The damages caused by transportation like scratches, defective parts are NOT justifications for returns.

          4.Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.


          5.The customer should return the original package with the returned label provided by Uniebike. Or Uniebike will NOT be responsible for any missing items or damages during the shipment.

          6.The customers can return the items by themselves or get a return label via emails from Uniebike after being authorized.

          7.Returned items must keep the original packaging.

          • The box must be sealed.
          • The e-bike and its outer packaging must NOT be damaged.
          • Accessories and parts should NOT be missing.

          8.Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.

          9.Please provide Uniebike with photos of the original package before shipment. Uniebike will have to check the status of the original package.

          10.The customer should ship the returned item within 72 hours after Uniebike provide a return label. Or the return will be deemed as canceled by the customer.

          11.While returning the e-bike, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton.

          12.Please select the signature service when sending back to prevent the returned e-bike from being lost. Uniebike will send pictures or videos to the customers when signing the returned items.


          REFUNDS

          1.Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.

          2.If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.

          3.Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.

          4.If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.

          5. Please understand that customers should subject to Restocking Fee.

          6.Refunds will not be issued to customers before the returned items are confirmed received and inspected.

          7.After we confirm receipt of your returned items, we will send an email notification and refund. 

          Non-returnable items:

          Battery

          Special orders 

          Sale items

          Gift cards 

          Gifted order

          Refunds, Exchanges, and Store Credits

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

          If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. 

          Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us

           

          GZ Samebike

          Returns Policy; Restocking Fees

          Returns, Refunds, and Restocking Fees. Samebike believes in the quality of its products and wants you to shop with confidence.  Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and e-bikes sold by Samebike.

          • Returns of New and Unused Items Within 14 Days of Receipt. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee, but shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally. 
          • Returns of New and Unused Items Outside the 14-Day Window. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the delivery and return shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price.

          Refused Shipments – Flat Fee

          If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $160/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $160/pc.

          Refunds, exchanges, and store credits

          Once a return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

          If the return is approved, then the refund, exchange, or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.

          Late or missing refunds

          If you haven't received a refund in time, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please email us.

          Order Cancellation

          Cancellation of unshipped orders will be subject to a 10% restocking fee (for pre-orders as well as in-stock items). Cancellation of orders that have already shipped out, or which are shipped prior to the cancellation instruction reaching the relevant warehouse in time to halt shipment, will be subject to a 20% restocking fee. Ridel Bikes cannot guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify Ridel Bikes as early as possible of your intention to cancel your order. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to the method of payment used for the order.

          Please note:

          • Ridel Bikes allows no returns after 14 days of receipt.
          • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that the customer received it.
          • Any packaging must be sealed and unopened.
          • The customer will pay $175 shipping fee (withheld from refund).

          Returns Of Unused Equipment

          Unused bikes, parts and accessories may be returned within 14 days of your receipt of the products by contacting us. Please ship your bike back in its original box. The product will be subject to a 20% restocking fee. Original shipping charges are non-refundable. The customer pays for shipment both directions if they wish to make an exchange.

           Non-returnable items include, but are not limited to:

          • Used, undamaged equipment
          • Wearable items (clothing, hats, etc.)
          • Batteries
          • Special orders
          • Gift cards
          • Gifted orders
          • Items that display wear

          If non-returnable items are returned without authorization from our Customer Support Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

          Returns Of Defective Equipment

          Defective equipment is covered by our Warranty Policy. Contact Ridel Bikes to get started with a warranty claim. Before a return is sent, the customer must have written approval of said return from Ridel Bikes. If a customer sends a return without the written consent of Ridel Bikes, a refund will not be issued and the customer must pay shipping to return the item. If your approved return passes our inspection, you may receive an exchange, store credit, or refund. Please address your return to: Ridel Group LLC 20-21 Wagaraw Rd., Building 30 Fair Lawn, NJ 07410. Please notify us. If possible, please provide a tracking number.

          Purchased but not shipped (Cancelation):

          Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

          Ebike has been delivered (Unused):

          • Within 14 days of receipt of your order, you may return the unused product(s).
          • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
          • Customers are responsible for return shipping costs.
          • And you will be charged up to 15% restocking fee. (this is withheld from refund)

          Used products:

          • We do not offer returns in all products.

          The customer must email us for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

          If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

          500 S Etiwanda Ave, Ontario, CA 91761

          Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

          Late or missing refunds.

          If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

          Shipping Damage Claims

          We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

          *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

          1.No e-bike returns or e-bike replacements after 15 days of receiving.

          2.Any e-bike returns or replacements should be authorized by Uniebike in advance via emails.

          3.The damages caused by transportation like scratches, defective parts are NOT justifications for returns.

          4.Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.


          5.The customer should return the original package with the returned label provided by Uniebike. Or Uniebike will NOT be responsible for any missing items or damages during the shipment.

          6.The customers can return the items by themselves or get a return label via emails from Uniebike after being authorized.

          7.Returned items must keep the original packaging.

          • The box must be sealed.
          • The e-bike and its outer packaging must NOT be damaged.
          • Accessories and parts should NOT be missing.

          8.Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.

          9.Please provide Uniebike with photos of the original package before shipment. Uniebike will have to check the status of the original package.

          10.The customer should ship the returned item within 72 hours after Uniebike provide a return label. Or the return will be deemed as canceled by the customer.

          11.While returning the e-bike, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton.

          12.Please select the signature service when sending back to prevent the returned e-bike from being lost. Uniebike will send pictures or videos to the customers when signing the returned items.


          REFUNDS

          1.Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.

          2.If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.

          3.Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.

          4.If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.

          5. Please understand that customers should subject to Restocking Fee.

          6.Refunds will not be issued to customers before the returned items are confirmed received and inspected.

          7.After we confirm receipt of your returned items, we will send an email notification and refund. 

          Non-returnable items:

          Battery

          Special orders 

          Sale items

          Gift cards 

          Gifted order

          Refunds, Exchanges, and Store Credits

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

          If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. 

          Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us

          Returns Policy

          If you are not satisfied with your Motocaddy purchase, the order (or part of order) can be returned within 30 days of receipt, unused and in its original packaging with your completed returns form for a refund. Please quote your order number, name and address on all correspondence. On receipt of the goods, if in an unused and saleable condition Motocaddy will give you a full refund of the amount paid. This does not affect your statutory rights.

          Cancellations

          The Consumer Contracts Regulations allow you to examine the goods you have ordered. This allows you to take it out of packaging if necessary, but not use the product. If you wish to cancel your order this must be done within 14 days after receipt and must be returned in its original packaging in a saleable condition.

          If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Motocaddy at your own risk and cost.

          Any items with signs of wear or use may not be refunded and may be returned to you. After receipt of the goods, we will refund your money in a maximum of 30 days.

          To cancel, you must inform us in writing (email or letter), a phone call is not acceptable.

          By Post or Courier

          All return postage costs are non-refundable and Motocaddy does not offer free returns for incorrect or unwanted orders, unless we have made an error. If returning the item via post or courier we recommend that you send items either signed for or recorded delivery, so the item can be tracked. Motocaddy will not be held responsible for any missing parcels on the customer’s behalf.

          In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post Office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.

          If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team before returning.

          Refunds

          All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer.


          Faulty Items

          Please refer to the Motocaddy warranty for further information on your warranty length and terms. If an item is delivered faulty or develops a fault through normal use please contact our Customer Service team for advice.

          For purchases under 30 days

          We may organise to collect and inspect the item at our expense. If a manufacturing fault is found, a like for like replacement will be issued if possible.

          For purchases over 30 days

          Motocaddy will either diagnose a fault and send out a replacement part that can be fitted, will advise of a local Service Agent, or will organise to collect and inspect the product.

          The item will be inspected and, at our discretion, repair, replace, offer a like for like replacement, or we may return the faulty item if we feel there has been no manufacturing fault.

          If the problem has been caused by accidental damage or is not a manufacturing fault, we may offer to repair the faulty item at a cost to you, but we would provide a quote for the work first.

          Effective immidiately MJM will no longer accept returns on any products based on the following reasons.

          • Distributor/Vendor order error
          • Customer order error / no longer needed
          • Product too small or too big
          • Product not as expected
          • Wrong color and/or material
          • Wrong item ordered

           

          In order to process your return as efficiently as possible, please follow the instructions below carefully. Failure to follow these instructions may result in a delay in processing your return or have the credit denied.

          Non Returnable Products

          • Products purchased more than thirty (30) days from ship date
          • Configured wheelchairs, special or custom products made to customer specifications or sold as non-returnable
          • Products returned in altered or damaged packaging, or in packaging other than original packaging
          • Package and/or product broken, breached, damaged or unsellable condition
          • Returns prohibited by state law*
          • All seating components must be returned inside original sealed plastic bags
          • Issuance of a RMA number does not guarantee credit.  Credit issuance is dependent on confirmed receipt/review and acceptance of RMA product back in Karman Inventory and is subject to the other terms of this policy

           

          If the product fails or arrives with missing parts necessary for use, please contact us.

          RETURN POLICY

          PRE-ORDER & ORDER CANCELLATION

          For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

          Any ebike order cancellation before shipment will be charged an 5% process fee, and customers can only get a 95% refund of the total order price.

          Any ebike order change such as change of address or exchange for items after shipment will be charged $20 as a change fee.

          All cancellations need to be done by email to the Paselec Ebike service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

          MODEL REPLACEMENT

          For non-quality issues, no replacement are possible after 15 days of receiving the product.

          To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

          For the request of model replacement in 15 days of receiving the product, you will be responsible for paying for shipping both ways, which is $300 in total (shipping cost of returning the received model: $150, shipping cost of delivering the new model: $150).  After 15 days, bikes are not allowed to be replaced under any conditions.

           

          EBIKE RETURNS WITHIN THE U.S

          Ebikes from Paselec are under FREE returns within 15 days of delivery (only in the U.S). To return an ebike that is not defective or damaged, please contact the customer service team within 15 days. We do not provide product returns service after 15 days, as same as refund.

          Attention: The shipping cost of returning service will be borne by customers. There are two ways to return the bike:
          1. $150 will be charged as the delivery fees and Paselec will provide shipping labels.
          2. Ships the ebike back to Paselec's warehouse on one's own.

          The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use. All items received by the customer must be included in the original packaging and in the same condition because they were sent by Paselec.

          Before a return is sent, the customer must have written approval of said return from Paselec. If a customer sends a return without the written consent of Paselec, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

          For returns agreed by Paselec, please ship the bike after receiving the notification and shipping label provided by Paselec. Or for the other option, If you decide to ship the bike by yourself, please do send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.

          For ebike that has been delivered for more than 15 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.

          If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

          Returns

          Our policy lasts 30 days. If 30 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.

          To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

          Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

          Additional non-returnable items:

          - Gift cards

          - Downloadable software products

          - Some health and personal care items

          To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

          There are certain situations where only partial refunds are granted (if applicable)

          - Book with obvious signs of use

          - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

          - Any item not in its original condition, is damaged or missing parts for reasons not due to our error

          - Any item that is returned more than 30 days after delivery

          Refunds (if applicable)

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          Late or missing refunds (if applicable)

          If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

          Next contact your bank. There is often some processing time before a refund is posted.

          If you’ve done all of this and you still have not received your refund yet, please contact us.

          Sale items (if applicable)

          Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

          Exchanges (if applicable)

          We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

          Gifts

          If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

          If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

          Shipping

          To return your product, you should mail your product to our warehouse address.

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

          Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

          If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

          Cancellation

          Customers can request a full refund within 24 hours after placing an order. Please note that we will charge a transaction fee if you apply for the refund after 24 hours and before delivery (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users). Orders purchased after 30 days could not be cancelled.

          Return

          The return service is currently available to US orders only. If you want to return the product, please pick up the package first. Then contact us to obtain a shipping label. To avoid paying high, Please note that double shipping fee may be deducted from the final return if you directly reject the products.

          For the return of US orders, we'll charge the transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) + shipping cost. For quality issues, we will give you the full refund or one-time free replacement after you receive the goods.

          Refund

          After you returned the product to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
          If you don't receive the refund after 14 business days, please contact us.


          Please Follow the 3 Steps to Process your Return

          ◆ Step 1:
          Register your order 


          ◆ Step 2:
          Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.


          ◆ Step 3:
          Our Store will process your return or warranty according to the return or warranty policy.

          Please DO NOT return the items without the RMA confirmation from our store.
          For return without confirmation, the refund or replacement may not be processed.

          Return Shipping Cost

          We will charge you the shipping fee under these circumstances:

          If you cancel your order over 24 hours and within 30 days without any reasons, we'll charge the transaction fee (2.6% for credit card users, 3.6% for paypal users) + shipping cost.
          Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
          Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
          Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;


          Product Shipping Cost
          DELTA $65
          RIVER Pro $35
          DELTA Max $70
          DELTA Pro $90
          110W/160W Solar Panel $40
          Other Products $16

          The product must be returned in “as-new” condition, in its original packaging and sent back within 30 days to the address we will tell you. Customer is responsible for all shipping related charges. We will refund your payment less a 10% restocking fee and less shipping charges. If the product is not returned as described above, we will charge you also the cost of bringing it back to “as-new” condition.

          The buyer acknowledges receipt of a copy of the User’s Guide: “Deming Designs, Inc. Assembly, Operation and Safety Manual” and fully agrees to its terms and conditions.

          This Agreement shall be construed, and any dispute shall be resolved, under the laws of the State of Florida any dispute which cannot be settled between the buyer and Deming Designs, Inc. shall be exclusively settled by arbitration according to the procedure and rules used by Deming Designs, Inc.

          Return/Freight Damage Policy

          * Items in unused condition can be returned within 30 days of purchase. These returns are subject to a 25 percent restocking fee.

          * Please e-mail or call to inform us of the return and the reason for it. 

          * All products returned MUST: be 100 percent complete and contain ALL documentation included with the original shipment and in original container.

          * Shipping charges on returned items are the customer's responsibility; ConvaQuip Ind., Inc. will pay for shipping on replacement or exchange item(s) under warranty. Return shipping method is at the discretion of ConvaQuip.

          * If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carriers delivery record in order for ConvaQuip Ind., Inc. to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify ConvaQuip Ind., Inc. immediately. If you do not notify ConvaQuip Ind., Inc. of damaged goods within the first 7 days of arrival, our regular return policy will override any claim of damage.

          * The carrier who delivers our merchandise to you is responsible for loss and damages. Acceptance of the shipment by you is acknowledgment that all items were delivered in good condition. It is the responsibility of the receiver to open and inspect all packages at the time of delivery. Any damages must be notated by the delivery person or no claim can be filed. Failure to find and report concealed damages and reporting it immediately will result in a loss to the receiver. All claims for loss or damage must be filed immediately with the “FREIGHT CARRIER”. Then notify us as well. We will mark our records accordingly.

          * DEFECTIVE returns can be returned directly to ConvaQuip Ind., Inc. within 30 days from the invoice date, at ConvaQuip Ind., Inc.'s discretion for: credit, replacement, exchange or repair.

          NON-DEFECTIVE returns can be accepted directly by ConvaQuip Ind., Inc. within 30 days from the invoice date, at ConvaQuip Ind., Inc. discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 25 percent restocking fee.

          Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.

          Bath Lifts & Walk-In-Bathtubs

          Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.

          Cancellations:
          If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).

          Electric Scooters

          Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

          Replacement Parts and Warehouse Items:
          No returns are accepted on these items. No exceptions.

          Lift Chairs

          To return a lift chair, give us a call. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:

          • Returns must be shipped within 10 days of delivery in the original packaging.
          • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
          • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
          • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee.
          • Stock chairs canceled prior to shipment subject to $50 cancellation fee.
          • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
          • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.

          All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.

          Replacement Parts and Warehouse Items:
          No returns are accepted on these items. No exceptions.

          Curved Stair Lifts

          Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.

          Straight Stair Lifts

          Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.

          AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:

          1. All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
          2. All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
          3. Return shipping is the obligation of the customer.

          Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.

          Refused Shipment Policy:
          If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

          Wheelchair Lifts and Scooter Lifts for Vehicles

          If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.

          Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.

          Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.

          Refunds:
          Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

          Cancellations:
          If the lift has not shipped, you can cancel for a fee of $50.00.

          Vertical Platform Lifts

          Vertical platform lifts are custom made for each order and are non returnable. No exceptions.

          Cancellations:
          If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).

          Pool Lifts

          Pool lifts are non returnable unless in original, unopened packaging. You will be charged a 15% restocking fee plus freight both ways.

          Cancellations:
          If the lift has not shipped, you can cancel for a fee of $50.00

          No Return.

          RETURNS:

          You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping).  Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to Coastal Cruisers we will likely cover the cost of the return shipping.

          Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.    

          Before a return is sent, the customer must have written approval of said return from Coastal Cruisers. If a customer sends a return without the written consent of Coastal Cruisers, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

          Approved returns have their choice of store credit, exchange, or refund. 

          Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that. 

          Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee. 

          Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange. 

          Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund. 

          Refused Items: If it's the fault of Coastal Cruisers, you will be fully credited and or items will be reshipped at our expense.

          NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.

          Customers may return their vehicle, at their own expense, in its original condition within 7 days if they are unhappy with it for any reason.
          The Pushpak must be unopened, returned in its original packaging and condition.  A refund will be processed within 2 business days of receiving the returned vehicle. The Buyer must pay the shipping & handling costs for both the outbound & return shipment. We do not accept returns on used products & there may be a 10% restocking fee on returned items, depending on the situtation.

          Returns/Exchange Policy

          If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


          Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


          Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


          DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
          DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

          Exchange and Returns

          • If you haven't received the shipping notification, you can cancel or modify this order by emailing our customer service. Our customer service will help you cancel or modify the order within 24 hours after receiving your email. Since the email is not an instant reply, we may find that your order has been sent when we process your email within 24 hours. In this case, we can only say sorry for that, and we can't help you cancel or modify the order anymore. So please check the order information carefully before placing the order.

           

          • If you have received the shipping notification, please note that we CANNOT cancel or modify orders anymore. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by third-party logistics.

           

          • You must first contact us and get our written approval before sending any item back. Any product returned without acceptance will not be refunded.

           

          • We will help you cancel the order and process to refund you, and the refund takes 1-2 business days back to your account.

           

          • Cut to size items and special orders may not be returned unless it has been determined to be provided in error by Our Company. If the returned goods affect the second sale, our company will be appropriate to depreciation fee and transportation fee.

           

          • Acceptance time for return and exchange; within 15 days upon arrival; We will offer a full refund or exchange if the product has major defects and is damaged (Without packaging damage and deliberate damage), the freight does not need to be borne by the customer; The round-trip shipping cost will be borne by the customer for personal reasons like-dislike( Not product quality issue); Our warranty policy will be in effect upon the receipt of goods.

           

          • Please note that all accessories do not support returns. Once the package is received for purchase, the item cannot be returned. If the damage is caused by transportation, the quality of the accessories is defective, and the accessories have not been delivered for more than 35 days, we will refund the full amount within 1-2 business days after confirmation, or compensate for the new accessories for a new round of transportation.

           

          Cancellation and Returns

          If you would like to make a return, an RMA should be requested by emailing/phoning (we will always need the serial number and the reason for return)

          If an item is returned and has not been used a 20% restocking fee will apply. If it has been used no refund will be issued. Replacement products will be issued under warranty in the event of a product fault. All product returns are subject to inspection and diagnostic testing at our Rhode Island facility.

          If you are purchasing products as a private individual, you have the right to cancel an order within 14 days of receipt by you (as long as the product you ordered isn’t a made-to-order/special order/non-returnable item).

          If you do wish to cancel an order, please request a return authorization by phone to our Customer Service Department.

          The products must be returned in an unused condition and with the packaging complete and intact.

          You must then return the item/s to us with immediate effect and at your own cost, in an unused condition and with the packaging complete.

          Once we have received the returned product/s in an unused condition, with complete packaging, we will then arrange for a refund of the cost of the order to be made either by sending you a cheque or by refunding the credit or debit card you originally made the payment with. This will be made within 14 days of receipt of the return of the product/s.

          If you cancel an order and return the products stating that the product/s are faulty, and subsequently it is deemed that the products are not indeed faulty, or if the products are returned in an opened state which means we are unable to resale the item, then no refund will be provided and the product/s will be returned to you. We reserve the right to charge for packing and despatch of such items.

          Refunds and Returns
           
          Love your Magicycle e-bike or your money back return within 15 days!
           
          We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a full refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
           
          Simply contact us, have your proof of your purchase, and the same card that you used when you originally purchased the bike one of our friendly colleagues will then be happy to process the refund for you. Terms & conditions apply.

          Terms and conditions
           
          In addition to your consumer rights, and subject to the remainder of this section, if you change your mind and decide to no longer want the Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of purchase, even if the e-bike has been used.
           
          Please note customers will be required to pay the shipping cost if there are no quality issues.
           
          To be eligible for a return, your e-bike must be clean and in as new as a condition. Except for minor superficial dirt, dirty bikes, scratched, or otherwise damaged WILL NOT be accepted for a return. Also, the mileage on the display of the e-bike must be less than 10 miles.  
           
          You must return the charger, battery key, manuals, and any other components such as gifts along with the e-bike and have your online order confirmation to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
           
          Returns of used e-bikes can only be accepted by shipment. To exercise your right to return an e-bike please have your written confirmation of the return from Magicycle.
           
          For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship to us.
           
          TO RETURN AN ITEM BY SHIPMENT
           
          1. You'll need to have your  written confirmation of the return from Magicycle
           
          2. Only if Magicycle approves the return you can ship the bike
           
          3. Please try to use the original packaging when sending your items back and make sure it's securely packaged. Magicycle cannot be held responsible for any damage during shipping.
           
          4. Attach the return address label included with your delivery.
           
          5. Make sure you ship the bike in enough time for us to get it within 15 days of you receiving your order.
           
          6. Returns are at the customers' own expense.
           
          7. We recommend using trackable service and getting proof of shipping.
           
          8. Please email us with your tracking number.
           
          9. Please keep your proof of postage until we've confirmed your refund has been processed.
           
          Once we have received the e-bike, our aftersales service will check the bike has been used properly, after inspection, if there is no issue, you will get a refund within 2 business days. We will refund you.

          Return

          Due to the size of the Titan 500 and the cost of LTL freight shipping, returns are not available.

          Return

          Due to all of our lifts being custom made we normally do not accept them back. Each return has to be discussed with us on a case to case basis.

          Return policy

           

           

          Last updated September 07, 2021

          • Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may contact us. Please see below for more information on our return policy.

          Free Returns

          • All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached for full refund. 
          • Customers can return the used items within thirty (30) days, and 25% restocking fee may be applied for defective items. 
          • No returns accepted for a full refund after 30-Days. 365-Days Spare Parts Warranty is available for all products. 

          Return Process

          • To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging.
          • You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 
          • Customer is responsible for securing the package. Additional fees may apply if the product gets damaged in transit.

          Refunds

          • After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

          Exceptions

          • For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

          Note: 

          • A 25% restocking fee will be charged for all returns.
          • 365 Days Spare Parts Warranty    
          • Email, Chat and Phone Support    
          • Product should be packed properly (Customer can get advice on how to prepare return package)   
          • We are not responsible for accidents caused by abusive usage.    
          • When your new electric wheelchair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new electric wheelchair the manufacturer will repair it at no cost to you, or replace the parts with new parts at the manufacturer's option.   
          • Other cancellations should be requested before the package is shipped. Otherwise, the customer may get charged for the shipping label.

          If you have any questions concerning our return policy, please contact us

          Returns

          1. We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.
          2. If the item you have received is damaged upon receipt or is faulty, please contact us with your Order ID/Invoice Number for assistance.

          Cancellation

          1. We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.
          2. Once your order is shipped or dispatched, we will impose a 30% fee (based on merchandise value of the product returned) to cover admin costs, handling, etc. The delivery charge will be for the purchaser's account. Any remaining amount of your payment for the product (after deducting the 30% fee+ Freight costs)will be refunded to you either via EFT after we receive the returned product. The mode of refund will be determined by us, but as much as possible, we will try to refund through the same mode you have used for your payment.
          3. To request cancellation, please email us with your Order ID/Invoice no. and contact number so we may attend to your request promptly.

            We want you to be 100% happy with your purchase and if for whatever reason, you are not satisfied with your order, we will do our very best to change that. However, please keep in mind that the shipping regulations of lithium-ion batteries are more strict and complicated than other products and as such, impose certain restrictions on our ability to accept returns and exchanges.

            1. Purchased products that have not been shipped can usually be canceled without any penalties. Please contact us immediately for instructions and details.
            2. Products received, which have not been opened (remain in its original packaging and seal) may be returned for a refund or store credit less a 25% restocking fee and shipping costs. In order to receive proper credit on your eligible return, please contact us for a Return Authorization within 30 days of receiving your order. We do not accept returns after 30 days.
            3. Purchased products which have been USED are not eligible for a refund and cannot be returned.
            4. Products received as damaged or malfunctioned may be exchanged or returned for a refund or store credit. If an item arrived damaged, please contact us IMMEDIATELY. We will not accept returns on damaged items within 7 days of receipt.
            5. Malfunctions due to neglect and/or misuse are not eligible for a refund, exchange, or credit. You must contact us for instructions on how to return your item for diagnosis and repair. Shipping costs for returns and repairs are the responsibility of the purchaser.
            6. We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping fee will be deducted from your refund.
            7. Address for returns: Bixpy LLC., 2640 Financial Ct. STE B, San Diego, California, 92117, USA. Attn: Returns. Indicate your Order number in your return.


            If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost items that you ship to us.

            Delivery and Damaged Shipments


            Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. However, we do encourage you to open and fully inspect the item for damage or defects within 7 days of receipt. If you do not call us within 7 days of receipt of the item to let us know of any possible damage, we will not be able to issue you proper credit.

            Refunds (If Applicable)


            Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

            Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the products’ Limited Warranty and follow its procedures. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.

            Our Promise

            Simple & Efficient: AnyHill provides a straightforward warranty that is granted and processed 100% hassle-free.

            One-year Warranty: We take care of quality-related issues with replacement parts.

            If you have any questions about your purchase, please feel free to reach us and we will be glad to assist you!

            Order Cancellations

            Order processing starts within 12 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button.

            Cancellations made within 24 hours of purchase will be subject to a 10% cancellation fee to cover handling costs. Cancellations made after 24 hours of purchase will be subject to a 20-30% cancellation fee as further fulfillment and time costs have been incurred. This cancellation fee will be deducted from the refund processed to your payment of choice in the event we have already processed payment for shipping.

            Orders in the following situation cannot be canceled:

            • In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
            • Bulk orders with customized speculations cannot be canceled if production has been initiated.

            Before you place an order, please make sure everything works correctly.

            Order Modifications

            Order processing starts within 12 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items anytime prior to the order processing state.

            Orders in the following situation cannot be modified:

            • customized product orders cannot be modified if customization has been initiated.
            • In the event your order has already been in process, any changes or cancellations would be subject to our Return Policy.

            Return

            We do not offer refunds for any reason other than it’s a wrong item upon arrival.

            Wrong items

            When you receive the scooter in the wrong color or the wrong model, just simply show us an unboxing video (with the item, packaging, shipping label, and the package box). We will report and check with our fulfillment center and shipping carrier, a new replacement will be arranged for you.

             

            Damaged/defective items


            Please file a warranty claim with the shipping carrier on receipt of your package for fast response if it is severely damaged. A new replacement will be arranged depends on the situation. For slight damage/defect, we will provide all the necessary replacement parts free of charge.

            So please fully inspect the item before using it on receipt of the item. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as many details as possible by including any images and videos, in such case please email us for further assistance.

            If the item is damaged due to improper handling or misuse, you are not eligible for any return or exchange. Please follow the instruction and keep common sense in mind, take care of the item to avoid any unexpected damage to the product.

            We appreciate any feedback from you to help us improve our production workmanship, fulfillment allocation, and logistic network, to continuously provide outstanding customer satisfaction and enjoyable products to you.

            Refund

            Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (A restocking fee may be deducted from your refund depending on the situation). If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.

            Please note:

            1. Express shipping cost is non-refundable at all times.
            2. Only regular-priced items may be refunded, sale items are considered as final sales and cannot be refunded.

            Contact Us

            If you have any questions, please get in touch any time and we will try our best to respond with 24 hours.

            If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

            To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

            Return Process:

            • Contact Rambo Bikes at 952-283-0777 to obtain an RA number.
            • Provide us with your order information and reason for the return.
            • Returns must include the issued RA Number on the box and will not be accepted without this number.
            • Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
            • Non-defective returns will be charged a 20% restocking fee.
            • Returns without the complete original packaging will not be accepted.
              Shipping and handling is non-refundable except in the case of defective merchandise.
            • Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
            • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

            Please ship all return merchandise to the following address:

            Rambo Bikes
            Attn:Returns Dept
            RA# ________________
            21673 Cedar Ave S, Lakeville, MN 55044

            Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received .      Bikonit will accept the return under the following conditions:

            1. 5% processing fee will be charged if the order is canceled before shipping; 

            2. Bikonit Retrun and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date. 

            3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike ,a 15% restocking fee and processing fee will be charged at the same time.A 1% fee is added for every mile over 10 miles on the odometer.

            4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. something customer buy in promotional) associated with that sale.

            5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting us.

            6. A customer should paste a sticker outside the box with the following information on:BIKONIT RETURN MERCHANDISECustomer name:Order number:Purchase Channel:All items should be returned to the following address or at discuss with Bikonit service care:4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%.Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)• Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). 

            7. Bikonit Test Ride & Guarantee program

                A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000)  to test-ride the vehicle for up to 15 days and for fewer than 10 miles . Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Bikonit would arrange for , and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded ( Notes : If customer needs return should follow the point 6th!)

            Refund Policy:Once the return terms confirmed by Bikonit and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund on the way. Refund method at negotiate between Bikonit and the Customer.

            Last updated July 31st, 2020

            You may return most new, unopened items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We’ll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more than 30 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.

            RETURN & REFUND POLICY

            1. Right of return and refund

            1.1. The Buyer has the right to return the product and request a refund from the date of placing the order until the 14-days period after receiving the product.

            1.2. The return period expires 14 days after the day the Buyer receives the product.

            1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to us with a clear message that the Buyer wants to use his/her return and refund right.

            1.4. Products manufactured according to the Buyer`s individual specifications or products that have been made personalized for the Buyer are excluded from the right of return and refund.

            1.5. The Company does not offer a right of return and refund to business customers (non-consumers).

            1.6. When the Company has accepted the Buyer`s request to return the purchase, the Company will send the Buyer a specific Return Goods Form. The Buyer should fill it and send it back to the Company together with the photo of the speedometer proving that the product was not in use.

             

            2. Product refund terms

            2.1. The Buyer may request a refund within 7(seven) calendar days from the date of order, and the Company will issue a 100% refund.

            2.2. If the refund is requested after 7(seven) calendar days from the date of order and before the shipping date, the Company returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of the purchased product cost.

            2.3. If the Buyer requests a return after the shipping date and within 14 days after receiving the product, the Company issues the refund to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of the purchased product cost.

            2.4. If the Buyer requests a refund before the shipping date, the refund is made within 30 days from the date when the Buyer submitted the Return Goods Form.

            2.5. If the Buyer requests a return after the shipping date, the refund is made within 30 days from the product evaluation by the Company.

            2.6. The Company issues the refund in the currency of the Сompany's location (USD), all risks related to the exchange rate differences as well as bank or payment system commissions for the transfer of funds remain on the Buyer's side.

            3. Return policy

            3.1. The Buyer must send the product back to the Company no later than 14 days after the Buyer has informed the Company about the cancelation of the purchase and requested a refund. During this period, the Buyer should maintain adequate storage conditions of the product and charge the battery, not allowing the charge to drop below 40%.

            3.2. Before packaging and sending the product, the Buyer should fully charge (100%) the battery. The product must be packed in the original box and with the actual protection material. The product

            should be free from dirt, dust - you may test ride a bike, for example, but if the product has marks, damages, or other indications of use or damage caused by the return shipping, the Company has the right to deduct these costs from the refund. Please make sure the bike is fully protected.

            3.3. The Buyer must pay the full shipping costs of returning the product. The Buyer is responsible for the returned product being packaged securely. The Buyer bears the risk of the product from the time of delivery of the product to the Buyer and till the product is returned to the Company.

            Please ensure! The service you use should cover the value of the goods in the parcel. If not, the Company recommends insuring any return shipment for loss and damages.

            3.4. Because of their nature, certain products cannot be returned by standard post. This applies, for example, to the battery. When returning bikes and batteries, the Company recommends using the original packaging, which is customized to avoid damaging these products.

            3.5. The product is considered to be returned if the acceptance was confirmed in writing by Company’s dealers or representative office.

            4. Goods return shipment location

            4.1. In case the return and refund are requested, the Buyer should timely deliver the product (electric bike) to the dealer or representative office nominated by the Company.

            5. The condition of the product when the Buyer returns it

            5.1. The goods must be returned in original packaging with all warranty cards, manuals, and accessories. It is Buyer`s responsibility to ensure that the product is returned to the Company in a safe and secure manner. The Company suggests that Buyer uses a recorded postal/courier service.

            5.2. The Buyer is responsible for any diminished value of the product resulting from the handling of the product, except for the handling, which is necessary to establish the nature, characteristics, and functioning of the product. In other words – the Buyer can test the product in the same way as if the Buyer tested it in a physical store, but the Buyer is not entitled to put it into actual use.

            5.3. If the product has been tested in excess of what is described above, the Company considers it as a used product, which means that if withdrawing from the purchase, the Buyer can only get part of, or none of, the price refunded, depending on the commercial value of the product.

            5.4. The Company recommends returning the product in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bikes and batteries are in non-original packaging, there is a greater risk that the bike parts will be damaged and/or impaired.

            6. Goods inspection and evaluation

            6.1 Upon receipt of a returned product within the 7-day period, the Company will inspect the condition of the returned product.

            6.2 Based on returned product’s inspection and the evaluation of possible resale value, the Company will calculate any loss of value of the returned product within 7(seven) days after return. Any such loss of value will be deducted from the refund amount.

            6.3 Within the 30-day period after product evaluation, the Company will proceed with a refund.

             

            This Return & Refund policy applies only to the purchases which were made after November 5, 2021. The purchases which were made between September 20, 2020, and November 5, 2021, are governed by the Return Policy №2. The purchases which were made before September 20, 2020, are governed by our Return Policy №1.

            Return Policy:

            If you’re not 100% satisfied with your purchase, we got you covered!

            1. If your product arrives damaged, we will ship you a new product at no cost.
            2. You can return the product for a full refund within 30 days of delivery. The product needs to be in its original condition and shipped with original packaging to be accepted. If the product is not in its original condition and packaging it will NOT be accepted

            Return Process:

            1. Please contact us for a return shipping label within 30 days of delivery.
            2. Shipment will be scheduled for pickup within 2-5 days of label being sent. A party must be present for pickup.
            3. Once the product is received it will be inspected, if the return is accepted a full refund will be issued within 1-2 weeks. The original payment method will be refunded.

            Refund

            Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

            To return an item, please contact us via phone number or email. 

            In order to return your product under the 30-day return policy, please check that:
            You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

            Late or missing refunds

            If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

            Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.

            Return & Refund Conditions

            Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
            Product that is custom configured or branded to your specifications.
            Product purchased from a 3rd party retail partner.

            How to Return an Item

            To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

            Process for Returning Produce

            1. Obtain a Return Merchandise Authorization (RMA) Number:
            2. All returns must have an RMA number for processing. Contact us for assistance.
            3. Write the RMA number on the shipping label on the outside of the package.
            4. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

            ACOPower offers a 30-day money-back guarantee for goods purchased.  We are confident that you will love your new ACOPower product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

            To return an item, please contact us via email us during our normal business hours. In order to return your product under the 30-day return policy, please check that:

            You contact ACOPower and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

            Late or Missing Refunds

            If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.

            Return & Refund Conditions

            Please carefully read conditions below. If conditions are not met, ACOPower reserves the right to refuse the exchange or refund. Please note that ACOPower does not permit the return refunds for the following products:

            The product that is custom configured or branded to your specifications.
            Product purchased from a 3rd party retail partner.

            How to Return an Item

            To return an item you'll need to obtain a Return Material Authorization (RMA) number. ACOPower will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

            Process for Returning Product

            1. Obtain a Return Merchandise Authorization (RMA) Number:
            All returns must have an RMA number for processing. Contact us for assistance.

            2. Write the RMA number on the shipping label on the outside of the package.
            RMA numbers should be clearly displayed on the return shipping label of any package being returned to ACOPower. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

            You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. To initiate a return please email us. Please include your order #, date of order, and contact info. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you have any questions on getting an item shipped or how to return your item contact us.

            15 DAY RETURN POLICY (Satisfaction Guarantee) 

            If during the first 15 days you received the goods from Fanco and choose to return merchandise for a replacement/exchange or refund, please review the terms and conditions below.

            Return Terms and Conditions

            Refunds will be for 100% of the entire purchase price.

            Extended Warranties purchased will be 100% refunded when an electric scooter, CityCocoor electric bike is returned for a refund; within the extended warranty period only.

            At the discretion of Fanco, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.

            Customer is responsible for returning merchandise at their own expense.

            Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

            Customers must initiate return shipment of the merchandise within 15 days of the purchase date.

            Preparing your product for Authorized R.M.A. return shipment:

            1. Re-pack the merchandise securely in its original packaging, including the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
            2. Include a copy of your invoice.
            3. Include a copy of the RMA notice you have received from us via our support department help desk.
            4. print your RMA# on the return shipping label (on the outside of the box). For your protection, we recommend all returns be sent via UPS, Federal Express, DHL, or another courier that issues a tracking number. We recommend that the shipment be insured. The customer is responsible for damage or loss during return shipping.

            Freight collect and COD packages will not be accepted.

            Customer is responsible for returning merchandise at their own expense and need pay the freight to you the first time also, and import TAX (if have)

            Once merchandise has been received and processed, a credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will have to refund you.

            If any questions, please contact us

            Return Policy

            30 Days or 10-Mile Risk-Free Trial Ride

            HJM e-bikes are of high quality and helpful for your daily life. We offers trial ride for any e-bike risk-free for up to 30 days or 10-miles. Simply contact us to return your bike within 30 calender days of receiving and pay shipping back to our warehouse. HJM will refund the full amount deducting applicable shipping fees.

            If the HJM e-bike you purchased does not meet or exceed your expectations, contact our customer service to see if you are eligible for a return. We only authorize the return if you are within 30 calender days of receiving and the e-bike has less than 10-miles on its digital odometer, is still in “new” condition, and is packaged in its original materials and box with all components included.

            HJM identifies “new condition” as the e-bike must be completely free from damage, dirt, dust, scratches, fragrances, etc. and have less than 10-miles on the odometer. 

            1. Return & Refund process

            If you would like to apply for a return and refund, please contact us within 30 calendar days of receiving your product(s).

            Contact us using the email you registered on our website to apply for a return and refund, providing the following information:

              1) Order Number;
              2) Registered Email;
              3) Return Product Name & Quantity;
              4) Return Reason;
              5) Dated images or Videos of Products and Intact Packaging.

            After receiving our Return & Refund Service confirmation, ship the item in original package with a carrier that provides tracking number within 7 calendar days.

            Once the returned item passed inspection, the return will be processed deducting the applicable fees within 1-2 business days.

            2. Return & Refund Service will not be provided where:

            • Return the package back to HJM without authorization by HJM;
            • Beyond 30 calendars days of receiving the product.
            • A product sent to HJM for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
            • A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
            • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
            • Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
            • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
            • A product is not delivered to HJM within 7 calendar days after Return & Refund Service confirmation is sent from HJM.
            • Other circumstances stated in this policy.

            3. Refund Time

            Refunds will be processed to your original account with which you made payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

            4. Coupons and HJM Credit Refunds

            After the order has been refunded, the coupons and HJM Credits will be refunded to your account and can be used again within the effective dates.

            5. Return Shipping

            Customers need to pay for any return shipping to the designated warehouse (including cross-border and international shipping costs, if applicable) .

             

            Replacement Policy

            You can request for Replacement Service:

            • Ship the package back to HJM with authorization by HJM.
            • Within 30calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
            •  Within 30 calendar days of receiving the product if the product suffers performance failure.

            Replacement Service will not be provided when:

            Service is requested beyond 30 calendar days after receiving the product.
            • Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
            • A product sent to HJM for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
            • A product is found to have no defects after all appropriate tests are conducted by HJM.
            • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
            • Product labels or serial numbers show signs of tampering or alteration.
            • Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
            • Received product has not been sent back to HJM in 7 calendar days after replacement confirmation from HJM.
            • Proof of damage during transit issued by the carrier cannot be provided.
            • Other circumstances stated in this policy.  

            Replacement Instructions

            If you would like to replace products, please contact us within 30 calendar days of receiving the products.

            Replacement Freight

            HJM shall be responsible for the freight to customers for any replacement. While, the buyer bears the freight back to HJM if any.

            We accept returns if returned within one week after receiving product. 15% restocking fee applies

            Returns & Exchanges

            Please keep your original packaging for 30 days in case you choose to change your mind.
            Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.

            Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
            The product being returned must have all the original packaging and be in new and resellable condition.

            All massage chairs can be returned or exchanged within 30 days.
            The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
            In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
            For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

             

            To prepare returns:

            Get your RMA number:

            Send us an email, stating that you have read our return policy to us.
            You can also call us to expedite this process. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.

            Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

            Call us back with the tracking number of the returning merchandise.
            Product/merchandise must be insured for the possibility of damage/getting lost.

             

            Easy Returns

            Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.

            Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
            Tape box securely and mark with appropriate shipping address.

            We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

            REVI BIKES

            Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.


            Please contact support@electricbikeparadise.com or +1(800)590-2738 when you have a refund request.

            Ship-back Charge

            If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

            If the return is accepted, REVI BIKES will issue a pre-paid shipping slip and schedule a pickup date, the shipping fees result of the return will be deducted from your total refund.

            The returned unit must be in like-new condition, including all original packaging, accessories, and documentation, any missing components may be deducted from the total refund. Any shipping damage during the ship-back may incur in a deduction from the total refund.
            Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
            Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

            Shipping

            To return your product, you should get in contact with us first. We will advise return address.

            Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

            If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

            Returns: All returns must be authorized and shipped within 15 days prepaid to Worksman. Returns are subject to a 15% restocking fee. Returns must be unopened and in original packaging. Returns are approved or denied at seller’s discretion. Custom cycles cannot be returned. Returns without authorization will not be credited.

            Returns & Exchanges

            Please keep your original packaging for 30 days in case you choose to change your mind.
            Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.

            Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
            The product being returned must have all the original packaging and be in new and resellable condition.

            All massage chairs can be returned or exchanged within 30 days.
            The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
            In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
            For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

            To prepare returns:

            Get your RMA number:

            Send us an email, stating that you have read our return policy to us.
            You can also call us to expedite this process. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.

            Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

            Call us back with the tracking number of the returning merchandise.
            Product/merchandise must be insured for the possibility of damage/getting lost.

            Easy Returns

            Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.

            Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
            Tape box securely and mark with appropriate shipping address.

            We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

            Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.

            Bath Lifts & Walk-In-Bathtubs

            Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.

            Cancellations:
            If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).

            Electric Scooters

            Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

            Replacement Parts and Warehouse Items:
            No returns are accepted on these items. No exceptions.

            Lift Chairs

            To return a lift chair, give us a call. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:

            • Returns must be shipped within 10 days of delivery in the original packaging.
            • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
            • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
            • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee.
            • Stock chairs canceled prior to shipment subject to $50 cancellation fee.
            • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
            • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.

            All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.

            Replacement Parts and Warehouse Items:
            No returns are accepted on these items. No exceptions.

            Curved Stair Lifts

            Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.

            Straight Stair Lifts

            Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.

            AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:

            1. All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
            2. All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
            3. Return shipping is the obligation of the customer.

            Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.

            Refused Shipment Policy:
            If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

            Wheelchair Lifts and Scooter Lifts for Vehicles

            If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.

            Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.

            Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.

            Refunds:
            Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

            Cancellations:
            If the lift has not shipped, you can cancel for a fee of $50.00.

            Vertical Platform Lifts

            Vertical platform lifts are custom made for each order and are non returnable. No exceptions.

            Cancellations:
            If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).

            Pool Lifts

            Pool lifts are non returnable unless in original, unopened packaging. You will be charged a 15% restocking fee plus freight both ways.

            Cancellations:
            If the lift has not shipped, you can cancel for a fee of $50.00

            1. If for some reason you are not completely satisfied with your purchase, you can return packages within 30 days of receipt, as long as they are new, undamaged, and unmodified, but in this case, we do not cover shipping costs for returns. If your item does not meet these requirements, we cannot guarantee that your item will be accepted for a return or exchange. 

            2. BougeRV will cover the shipping costs when there is a defective product or a wrong product. 

            3. If your purchase is out of stock, we will send the notification and offer the option to cancel the order or wait for stock.

            4. Please do not return the product without contacting us, as the address on the original package may not be the same as our return address.

            5. Please note that BougeRV does not accept returns with product modifications as this would void our warranty policy. Any modified product received will be returned to you at your expense.

            6. If you need further assistance, please contact us - we're more than happy to help!

            Return within 30 Days

            You may return your product(s) to Renogy within 30 days of delivery. The item(s) must be in the original packaging, be unused, undamaged, and unmodified. A refund will be issued after the returned item is inspected by Renogy.

            Renogy will pay for the return shipping label for items that fall within the following categories:

            • Carrier damage/ warehouse mishandling
            • Defective product
            • Incorrect product was delivered
            • Additional product(s) you did not order were delivered

            For any other reason not listed, customers are responsible for any return shipping fees. Renogy will NOT accept returns with any modifications to the product as it voids our warranty. Any modified products returned to Renogy will be shipped back to you at your own expense.

            Return beyond 30 Days

            Return requests outside of 30 days require special authorization. You can submit a case through our online portal to request a late return.

            • For all returns or warranty claims contact us
            • 30-day money-back guarantee. Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.
            • Customer pays return shipping on returns or warrantied component inspections. Shipping costs for qualified returns will be refunded by Dakota Lithium. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping, we recommend using a local shipping service like FedEx office or the UPS Store.
            • If you have a quality issue with a product please contact us to help diagnose the problem. If a product does not meet our high-quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Dakota Lithium is not responsible for return shipping.

              Return Policy

              We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

              To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

              To start a return, Please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

              Damages and issues 
              Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

              Exceptions / non-returnable items 
              Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

              Unfortunately, we cannot accept returns on sale items or gift cards.

              Exchanges 
              The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

              Refunds 
              We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

              Refund

              We offer a 30-day hassle-free money back guarantee. This only applies to product purchased directly from BLUETTI. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

              Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.

              Valid Proof of Purchase

              • Order number of purchases made through BLUETTI direct.
              • Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.

              Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

              *The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. Short video) depicting the defect will be required.

              How to Return/Replace/Repair an Item

              1. Contact us for a Return Merchandise Authorization (RMA) Number.  BLUETTI will not accept returned items without prior authorization and RMA.
              2. Write the RMA number on the shipping label outside the
                *RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
              3. BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
              4. We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

              Shipping costs should be paid by the customer in the following situations:

              • Returning products without any proven defect.
              • Warranty claims on items taken outside the original country of purchase
              • Returning items claimed to have defects but found to be in proper functioning status by BLUETTI.
              • Costs related to unauthorized returns (any returns made outside of the approved warranty process)

                Returns

                Within the First 30 days of Purchase

                Any unopened/unused and non-defective product purchased on naturesgenerator.com can be returned to us within 30 days of the original ship date.  The item(s) can be returned back to us but can be subject 15% restocking fee if the item has been opened or unboxed. In addition, there is a one-time online merchant processing fee of 3% that cannot be refunded.  Please contact us via email or call us before any product is returned to us.

                When you contact us we will provide you with an RMA number and confirm the return address to you. You can then arrange to send back the product. The shipping cost associated with any unopened/unused and non-defective product is the purchaser's responsibility.

                Outside of 30 Days

                We will be unable to accept any returns after 30 days from the date of purchase.

                Pre-Orders

                Any pre-orders placed can be canceled and refunded.  There is a one-time online merchant processing of 3% that cannot be refunded for cancellations.

                If your order includes an item that is on pre-order, we will fulfill the order in full when those items become available.

                Damages

                If for any reason your product is damaged upon receipt, please contact us immediately via email or call us so that we can work with you on getting a replacement.

                Refunds

                We refund the cost of the returned merchandise, minus the restocking fee, as soon as the product is processed through our returns department. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. The refund will not include the merchant service fee, which is 2.6% plus 30 cents at this point. 

                RETURN & EXCHANGE PROCEDURE

                1. All items if returned must be accompanied with buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.

                2. If buyer had a wrong purchase or changed their mind please contact us within 30 days after the original transaction date. Products must be returned at buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer. If the packing has been lost or discarded, it is the customer's responsibility to purchase bike appropriate packaging. DWMEIGI EBIKE reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.

                3. Original Freight costs are not refundable under any circumstances. For free shipping items the original shipping cost will also be deducted from the purchase amount.

                4. The customer is responsible for the return shipping costs for a bike that is not damaged or defective

                5. If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.

                6. For batteries we will give 3 month replacement warranty from the date of original purchase under normal and non-commercial use. However, the defective battery must be returned to us at buyer's cost and buyer is liable for the shipping cost for replacement battery. Warranty becomes void if the battery has been improperly charged, installed or misused in any way.

                7. For 4 stroke engines we offer 3 month manufacture warranty. This warranty does not cover normal wear and tear, does not include the gears, clutch and electric components. All spare parts are readily available for purchase @ discounted price. All sales are final, no refunds or exchange accepted unless manufacture faults and/or functional damage is evident. Exchange of a 'manufacturers fault' defective item is to be claimed within 14 days of delivery along with photo evidence of faulty parts and detailed explanations. No returns will be accepted after stated time frame. Seller, at its sole discretion, will determine the eligibility of an item for return.

                8. For electric Bike or eBike conversion kit, We offer one-year manufacture battery & motor replacement warranty. Please see this for our Electric Bike & Electric Conversion Kit Warranty.

                9. If refund/exchange is required, a 20% restocking fee will apply to cover the labour costs of picking/repacking the order and returning it to the shelf. 10. Please choose carefully as we don't honor change of mind. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.

                11.The bike's odometer reading must show under 30 mi/ 50 km.

                12.The bike must not have been customized unless explicitly approved by DWMEIGI.

                RETURNS POLICY

                Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.

                If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

                For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization.

                Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.

                RETURN & EXCHANGE

                Important Tips

                • Please keep your oringal packing box for any ebike or bike at least 14 days after delivery for any potential return, othewise, you may be charged $50-90 for re-sending you new packing box(s) from us.
                • Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, your weight and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.

                Order/Shipping Changes

                • If you would like to change the shipping address, color, size, or model of your e-bike, you must do so prior to your order being shipped.
                • No order information or shipping address can be changed after the order is shipped.
                • After placing an order, be sure to verify that the product(s) you’ve ordered is (are) correct.  Please contact us HERE if you have any questions or need to make changes to your order.
                • If your bike has already shipped and you have a FedEx tracking number, please contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions. G-force Bikes is unable to make any delivery charges and/or special arrangements, including address changes, AFTER your order has been placed.  If your order’s delivery address has an error, please contact us directly HERE as soon as possible.
                • Items smaller than bikes may ship by DHL/USPS, and you will also be able to track your package.
                • Any Questions please contact us.

                Order Cancellation

                • A 10% processing fee will be applied for any order being returned or canceled.
                • We cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.  
                • Make cancellation requests HERE and a support representative will calculate restocking fees on a per-item basis and provide confirmation if the order is eligible for cancellation.
                • Refunds will be made to the method of payment used for the order.  
                • Any questions about Order Cancellation please contact us.

                Order Returns

                • Unused bikes, parts, and accessories may be returned within 14 days of your receipt of the products by contacting us HERE.
                • To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances/odors, and in the same packaging and condition that you received it.
                • The box must be sealed and unopened. Please ship your bike back in its original box. A 25% processing fee and return shipping fee will be applied.
                • Original shipping charges are non-refundable. Customers are responsible for ALL shipping costs if they elect to return or exchange their bike.
                • Please contact our customer service staff before returning the goods and we will confirm the return address with you.Please do not directly return to the shipping address, which may lead to the loss of the goods.
                • We will refund you within 5 business days, when we receive the product you returned

                Damaged Items

                • If the Product arrived damaged within 14 days, please send any pictures or videos to us immediately. Once it is comfirmed by G-Force Team, G-Force will accept returns for a full refund in accordance with the Return Procedures with in 5 business days.
                • For ebike and e-scooter that has been delivered for more than 14 days, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.
                • The following vulnerable parts are damaged within 14 days, we will replace the parts. (LCD Display, Chainset, Splash Guard, pedal, Headlight, Front fork)
                • Please do not directly return to the shipping address, which may lead to the loss of the goods.

                Open Box/Refurbished Bicycle Return Policy

                • Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.

                Non-returnable items include, but are not limited to:

                • Used, Undamaged Equipment
                • Apparel (clothing, hats, etc)
                • Battery Packs
                • Helmets
                • Special orders
                • Gift cards
                • Gifted orders
                • Items that display wear
                • For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.  
                • PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.

                ITEMS CANNOT BE RETURNED WITHOUT AUTHORIZATION FROM CUSTOMER SERVICE TEAM.

                • If a return is received without an authorization code, the shipment is likely to be lost.  G-force Bikes accepts no responsibility for items returned to us without explicit authorization.

                RETURN PROCEDURE

                • All return requests must be submitted in writing and sent to support@mobilityparadise.com
                • If your return is approved you will receive an email from us with return instructions.
                • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
                • We recommend taking a picture of the package and/or the item before shipping.
                • Ship the package.  We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
                • Please provide us with the tracking number.
                • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
                • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

                  QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

                  CANCELLATIONS

                  All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

                  Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. 

                  If your order has not been shipped yet, this is the only fee you will incur.

                  If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

                  Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

                  The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift. 

                  PRE-ORDERS

                  We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. 

                  If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

                  If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

                  If you don't want an alternative product, you can cancel your order without any cancellation fee.

                  If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

                  If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

                  If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

                  Thanks for your understanding.

                  QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

                  DAMAGED MERCHANDISE

                  In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

                  EMAIL: SUPPORT@MOBILITYPARADISE.COM

                  DEFECTIVE MERCHANDISE

                  Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

                  EMAIL SUPPORT@MOBILITYPARADISE.COM

                  PLEASE READ!

                  It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

                  In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

                  If we received the item damaged you may file a claim with your shipping company.

                  If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

                  Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

                  Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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