Welcome

MobilityParadise.com is committed to providing the best customer service in the Mobility industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Mobility Paradise 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@mobilityparadise.com or call us and we can suggest ways to help you resolve the issue.

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@mobilityparadise.com

*Exclusions

Mobility Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

Mobility Paradise Returns Policy By Brands

RMA Process

As a manufacturer, returns are not accepted. A Return Merchandise Authorization
(RMA) may be considered under special circumstances. Please fill in the RMA
application form. You MUST obtain an RMA number before returning your product
to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by
mail or fax.

Restock Fee

As a manufacturer we do not take returns unless the scooter is: in the original
unopened packaging, totally new and never used. Restock Fee is 25%.

Defective item process

Afikim Electric Vehicles strives continuously to supply its products in a perfect
condition. Each scooter is tested and approved before shipment. However, if a
failure occurs, please contact us, explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part or a replacement scooter in not in stock, an order cancellation may be offered by Afikim.

The Amigo can be returned within 30 days

EV Rider charges a 15% restocking fee for ALL returned items. The return fee is charged back to the dealer or end-user based on wholesale or retail cost. Returned products must be in selling condition as new.
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.

Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).

Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.

Credits will be granted upon inspection of the returned product(s).

Custom orders and assembly fees if applicable, are non-refundable.

Dealers may offer a return policy in addition to the basic EV Rider Return Policy.

Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.

If the part or unit is shipped back to EV Rider by the dealer or end-user:

  1. The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
  2. The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
  3. Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

15 day return window from the date you receive the scooter.

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

Returning an Item

Standard Return Shipping

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

  2. Complete the return reason questionnaire and include it in the return package.

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. Send the return package to the following address: 

    EWheels

    RETURNS DEPARTMENT

    750 E. Covey Lane, Suite 135

    Phoenix, AZ 85024

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

  7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  8. Credit for gift returns will be issued to the original purchaser.

To contact our Customer Service Department, please email us.

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

  1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

  2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

  3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

  4. Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

  7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.

Return Policy
In an effort to keep our prices as low as possible, we do not build extra fees for returns into our prices. We are happy to accommodate customers who wish to return a product, however we must recover the costs we have incurred as a result. Please read our policy in its entirety before you purchase a carrier so that there is a mutual understanding when you make your purchase. Thank
you! When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage, the manufacturer will repair it at no cost to you, or replace it at the manufacturer’s option. The item to be returned must be in new condition, with original packaging, instructions, and warranty material.

If the product is delivered and there are no defects in materials or workmanship, but you do not like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number and let us know what it is you want to return. We will send you a Return Authorization Release Form. Upon the return of the signed form we will issue a Return Authorization Number. You the customer are responsible for packaging and shipping the product to us. If you do not have the original box one may be purchased from us, at the cost of the box plus shipping. Once received at the manufacturer’s facility in like new condition, we will refund your purchase price of the product, less a 20% restocking fee and the original outbound freight charges. If original shipping fees cannot be established, we will use our current shipping rates.


Cancellation Policy
Our products are normally in stock and we try to ship the same day we receive your order. If you need to cancel an order for any reason, please notify us as soon as possible. If we have not shipped your order, there is no fee for cancellation, but if your order has already shipped, our return policy, as stated above, is in effect. This is due to the fact that the item must be re-packaged once the shipper has returned it to us, and they charge us for shipping either way. Once the product has left our warehouse, shipping and restocking fees will apply

Glion Website Return Policy

Glion Electric Scooters wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty) and in the original packaging.

Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.

If a return is requested more than 30 days after receipt of the Product, Purchaser must contact Glion Electric Scooter Customer Operations at support@mobilityparadise.com and request a Return Material Authorization (RMA) number.

After Purchaser receives an RMA number from Glion Electric Scooter, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. The RMA will include the return shipping address.  For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping.  For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.

Upon receipt of the returned Product, Glion Electric Scooters shall inspect the returned Product to confirm that it is undamaged (except for damage covered by our warranty) and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion Electric Scooters shall credit Purchaser for the purchase price less applicable deductions for international purchases.

If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, or otherwise not in accord with this section, then Probity Cell LLC shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.

30-Day Hassle-Free Return Policy

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand the product(s) that customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned. 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agree that we can deduct it from the refund.

The first step in returning a product is to call or email our Customer Care team and request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.

Return Terms and Conditions

  • All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 

  • The item (s) must be returned in the original packaging with all of the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $60.00

  • The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.

Cancellation Policy 

If a customer cancels an order that has already shipped, the customer will be responsible for all shipping costs incurred for the shipment. With UPS, the product will continue to get delivered and must be refused. We cannot have the shipment returned while the shipment is in transit. Please call us if you have any questions regarding our policy. 

30 day return. Customer responsible to have it packed in original or professional packing, 25% restocking fee and return shipping. 
Return Authorization must be requested within 30 days of delivery. Once the Return Authorization has been received, the product must be returned within 14 days to receive a refund.
We have a 30 day return policy.
Customer pays return shipping cost, and a 20% restocking fee.
We also do not refund the original shipping cost.

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call our Customer Service.

Once delivery is accepted PaceSaver scooters and power wheelchairs are non-returnable.

Do not throw away the box or packing materials because you will need them to box up the return.

The Pet Pro Flex Scooter may be returned within 15 days of receipt for a full refund. Please contact the dealer where it was purchased from to notify them of the return. The customer must arrange for and is responsible for the cost of return shipping unless the product is defective or damaged:

  • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
  • Product must be returned in its original packaging. All returned products must be complete including the original packaging, accessories parts , manuals, etc.
  • It is highly recommended that you insure your shipment at retail cost and repack the item in the same manner. The buyer is responsible for returning the item in the same condition.
  • A full credit cannot be issued if the product arrives at our facility damaged.
  • A Return Merchandise Authorization Number must be requested from Priority Electric Transportation (PET) within 10 days of delivery of the product.
  • Once an RMA number has been received, products must be returned within 14 days.

All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RMA Number you may call us at 1-707-393-0724. e-mail us at customerservice@petscooters.com. Please include your order number, name and the item number you are returning and reason for return.

PLEASE NOTE: Products returned without an RMA Number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number was issued.

Unless PET made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA Number. We highly Please be sure to carefully follow all return-shipping instructions that are included with your RMA Number. If an item is returned to the wrong address, PET reserves the right to charge for
any additional shipping fees associated with shipping the item to the correct location.

Credits

Once your return is received in good condition, PET will issue a credit for the purchase for so that you may be refunded the purchase price within 72 hours.
If your item is defective or was damaged in shipping, please call us at 1-707 393-0724 or email us at customerservice@petscooters.com. We will arrange for the item to be repaired or replaced promptly.

Returns 25% restocking fee, customer responsible for shipping back, must be shipped back undamaged in original box.

e) If the returned products are in original condition according to Clause C, Party A will agree to refund the paid amount. Refunds will be paid to Party B by Party A for 100% of the entire Party B purchasing price, which is clarified in the attachment. A restocking fee of 20% will be deducted from Party A’s refund payment to Party B for items returned in their original condition within 7 days of purchase including but not limited to unauthorized returns.

Customer would have to pay for the shipping costs to return the item.
Here is the ship to address.
SOLO World Partners C/O Tzora
308 Antoine St Wyandotte, MI 48192
Need to include on the package the po Ref# with the word Return
The restocking fee is $25.00
The original shipping costs will not be refunded.
Credit note will provide after checking and confirming the warehouse that the product is working properly.

If you disagree with any of the terms and conditions herein, you must submit a written request to us for a Return Authorization within 3 days of delivery.  Do not unpack or assemble the SmartScootTM.  The scooter must be returned in its original box and in new and unused condition, accompanied by the original receipt. All other returns must be made within 14 days of delivery and only in “as new” condition. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.The scooter must be returned in its original box. All returns are subject a 10% restocking fee.

Waiver of Liability, Disclaimer, and Indemnification

When utilizing a SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC, you acknowledge that you have read, understood and had the opportunity to ask questions regarding this Waiver of Liability, Disclaimer and Indemnification and agree to these as a condition for the use/ purchase of the SmartScoot ™ scooter and equipment provided by Innovative Mobility Products, LLC.

I hereby guarantee that I, the “Purchaser”, am of sound mind, am over the age of 18 years old and acknowledge that I have read and understood completely the SmartScoot ™ Users Instruction Manual. I understand and recognize that the equipment is unfamiliar to me, and it is my sole responsibility to use utmost care and caution when determining where and when I ride the scooter utilizing the guidelines in the SmartScoot™ Users Instruction Manual.

I agree to be the sole person driving the scooter and I am fully responsible for any person or persons who, with or without my consent, sit on, or ride the scooter. I hereby release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of Innovative Mobility Products, LLC for any physical injury resulting to myself or someone else or property damage from the equipment provided by Innovative Mobility Products, LLC.

I hereby agree to defend, indemnify and hold harmless Innovative Mobility Products, LLC, its managers, members, employees and agents for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand including reasonable attorney’s fees arising out of or related to the SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC.   It is my express intent that this Waiver of Liability, Disclaimer and Indemnification shall bind my family, my heirs, assigns and personal representatives.  I am aware that the operation of a personal mobility device such as the SmartScoot ™ has inherent risks.  By reading, understanding and signing Innovative Mobility Products, LLC Waiver of Liability, Disclaimer and Indemnification I fully accept and assume responsibility for all such risks, losses, costs and damages incurred as a result of operating the SmartScoot ™.

RETURNS: If any customer wants to return our product, they would need to contact the dealer they purchased the product from for return authorization.  Or to email Zipr directly if you purchased the scooter directly from Zipr Mobility.

  • Customers will be responsible for packaging the items to be returned, and any damages caused by shipping will be deducted.  Every return items, scooters or parts, will be given thorough inspection by our technicians.  Any damaged parts will be charged at retail price.
  • Customers will be responsible for the shipping costs to return any and all items to Zipr Mobility
  • Furthermore, there will be a 15% restocking fee applied on all returned products.

Refunds will be applied to the dealer’s account after the whole process is completed.

 

RETURNS

Items must be returned within 30 days of receipt of product otherwise they are non-returnable. No product may be returned to Aqua Creek Products without prior approval. Please call Aqua Creek for a Return Goods Authorization (RGA) number. The RGA number must be written on the outside of all returning packages. Returns must be sent freight prepaid and are subject to restocking fees of a minimum of 15%. Additional fees may apply for products received damaged and require extensive repair to bring the product back into resalable condition. Aqua Creek does not refund any freight charges on returns. RGA’s are valid for 30 days from the date of

ORDER CANCELLATION

Standard orders can be canceled at any time prior to shipping. Orders that have shipped are subject to all freight costs incurred to ship and any additional charges incurred to retrieve the order. Charges for repackaging, damages to product, and normal restocking fees may also apply.

Patient lifts may not be returned unless the wrong lift is shipped in error by Bestcare or the lift is heavily damaged or defective out of the box. For all other items, purchaser may request a RA for purchased goods within thirty (30) days of purchase invoice date. All returns must be received by Bestcare no later than thirty (30) days after authorization or the RA will be voided. Return package must be clearly marked with the RA number or the package may be refused and returned at sender’s expense. Returns are subject to a minimum restocking fee of 15% or more depending on the condition of the returned item. Patient lifts are subject to a minimum restocking fee of 25% or more. Please note that patient lifts being returned must be in the original carton with all parts, components and packing materials included. Failure to comply with this requirement will incur higher restocking fees or a rejection of the return. Slings, parts and accessories may only be returned if they have not been used. There are no exceptions to this provision.

All freight charges are the sole responsibility of purchaser when any of the following occurs: (i) ordering error where an incorrect item is shipped in accordance with purchase order, (ii) an order is cancelled while in transit or (iii) delivery is refused by customer.

Bestcare reserves the right to issue credit amounts based on strict adherence to this policy.

Any chair that has been used cannot be returned. A 15% restocking fee will be charged on all returns, with return authorization from Nuprodx required before shipping. Return shipping costs are the responsibility of the party returning the chair.

Customer Returns

  1. Please contact Proactive customer service to arrange a return authorization number (RA#). This RA# must be written clearly on the box to insure proper timely processing of returns.
  2. The customer will be responsible to arrange and pay for return shipping.
  3. Upon successful return of the product, an inspection will be made to determine that the product is new and in working condition.
  4. Upon successful determination that the product is new and in working condition a full credit will be
  5. issued for the sales price of the returned product.
  6.  A 25% restock fee will apply to all returns and will be deducted from the credit along with all applicable shipping charges. Exceptions to the restock fee may be requested and will be considered on a case-by-case basis.

We will accept the return of any item provided it is unused, in resalable condition and returned with a copy of your invoice within 30 days of the date the item(s) are shipped. Returned items must include all original accessories, literature, and packaging in the same saleable condition in which it was received.

At Roll-A-Ramp® we strive to get it right the first time by evaluating situations to make you get the correct ramp for your unique needs. However, we understand that sometimes situations arise where the ramp system must be returned. Therefore we offer the following:

  • 20% Restocking Fee
  • Outbound shipping is not refunded
  • Customer responsible for ramp return (Contact Us if assistance is needed) Refund issued upon return of items in acceptable condition.

Shipping Damage 

  • If your shipment arrives damaged, claims must be made within 5 business days to support@mobilityparadise.com in order to file claims with shipping providers. 
  • Arrangements (where applicable) will be made to send a replacement product or parts to you.

Return Policy

  • You may return an unopened product within 30 days from the invoice date.
  • Products that have been installed or used cannot be returned due to hygiene and safety precautions. 
  • Authorized returns will be subject to a minimum 10% restocking fee.
  • All return requests must be made to support@mobilityparadise.com – no return will be accepted without a Return Authorization (RA) Number.
  • All products must be received by our Returns Processing Center within 15 days of receiving a Return Authorization Number. Items received after 15 days can be refused.
  • You are responsible for all shipping charges and insurance on the return shipments.
  • We will provide a shipping label for you to use – the Return Authorization (RA) Number must be written on this label. 
  • We encourage customers to use a trackable shipping method when sending products back to our warehouse. 

Defective and Warranty Claims

  • Products are covered by a one year warranty against defects in materials and workmanship for the original purchaser. Warranty excludes products that have been damaged through misuse, accidental damage, alteration, normal wear and tear, wood material and stain, or the use of corrosive or abrasive cleaning products.

PLEASE NOTE: Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees, or refusal of your return.

If you are not satisfied with your purchase, you may return your like-new condition product within 30 days for a refund.

Most items may be returned within 30 days of receipt for a refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:

  • Product must be in new condition.For example, no cracks, scratches, dirty or marked tires, or any indications of usage, including but not limited to (Cleaning and disinfecting/deodorizing products).
  • A Return Authorization Form must be requested from Immersus Health Company, LLC within 30 days of delivery of the product.
  • Once an RA Form has been received, products must be returned within 14 days.

Sorry, No Returns

Also for hygienic reasons, some of the following products are non-returnable.

This Includes

  • Immersus Mattresses
  • Posture-Mate Products
  • Posture V Seating Products
  • Pressure-Mate Products

RETURN SHIPPING

Unless Immersus Health Company, LLC made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.

Please be sure to carefully follow all return shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Immersus Health Company, LLC reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Immersus Health Company, LLC may institute a $20 fee per missed scheduled pickup.

IN ROUTE CANCELLED ORDERS

Orders canceled after the item has shipped are subject to all standard return policies, return freight is the customer's responsibility.
You must accept delivery, obtain an RA Number and ship the item back to the address below:

Immersus Health Company

3851 Baxendale Drive
Amelia, Ohio 45102

If delivery of an item is refused, return shipping costs are deducted from the issued credit card and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.

CREDITS

  • Once your return is received, Immersus Health Company, LLC will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
  • If your item is defective or was damaged in shipping, please call us at 1-855-994-4325.
  • After Immersus Health Company, LLC has determined the issue/damage, we will arrange for the item to be repaired or replaced at our earliest convenience.

Note: Immersus Health Company, LLC reserves the right to change or modify copy content based on product availability, manufacture changes, discontinued products and new products.

Returns require pre-approval. Please call ARC, Inc. to obtain a Return Authorization (RA) form. Returns are subject to a 35% restocking fee. Shipping charges are not refundable. In the event that a return is required, a valid Return Authorization number will be issued. An RA will not be issued more than thirty (30) days after the product’s purchase date, except for approved stock rotations and other pre-approved arrangements with authorized ARC, Inc. distributors. Return Authorizations expire thirty (30) days after the date they are issued, and returns must be received by ARC, Inc. within that thirty (30) day period or no credit will be issued. The RA number must be clearly written on the outside of all shipping boxes and pallet wrapping. All merchandise must be returned 100% complete in original packaging with all product, parts, packaging material, manuals, and accessories included, and must be in “as new” saleable condition. All products must be returned freight prepaid to ARC, Inc. Incomplete or unauthorized returns will be refused. All returned product will be inspected, and, if deemed damaged or used, refunds will not be issued. Items cannot be returned if they were special ordered, made to customer specifications, or are non-inventory or non-stock items. 

No return for matOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.tress

All returns must be made within 30 days from the date of purchase unless due to defect. Written authorization MUST be obtained from WheelChair Carrier, Inc. prior to the return of any merchandise for any reason, and all transportation costs must be prepaid. NO RETURNS on custom orders. Authorized returns for credit only are subject to a 25% restocking charge, plus any cost incurred in restoring the merchandise to a resalable condition. Freight charges cannot be credited.

You must obtain authorization from Raz Design Inc. prior to returning any merchandise.

To obtain your Return Authorization number please contact us. Please provide the following information:

1) Invoice number and date
2) Item number(s) and quantity of goods being returned
3) Reason for return

Once approved, the completed Return Authorization number should be visible on the shipping carton and all documents. Merchandise must be returned within 30 days, in the original packaging, along with all accessories, instructions and other materials. Returned merchandise may be subject to a 20% handling/restocking charge.

Custom products cannot be returned for refund or credit.

All returns must be made within 14 days of delivery and only in “as new” condition in the original box. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.

All returns are subject a 10% restocking fee.

The scooter must be returned in its original box, with all the components and in “as new” condition.

1. The products distributed by Showerbuddy, LLC, are non-returnable, except in the case of a manufacturing defect, and will be considered for return or repair as the manufacturer deems necessary. (See line item number 4)

2. If the product shipped from the manufacturer, remains un-opened, and is refused on or before the day of delivery, the initial purchaser will be responsible for a 20% restocking and handling fee. The initial purchaser will be charged for the original outbound and inbound freight charges ($100.00 - $250.00 collectively and approximate).

3. The recipient of the product, will have thee (3) days from and including the day of delivery to inspect it for any defects or damages. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable three (3) day period, the product will be entirely non-returnable.

4. If there are any defects or damages, the manufacturer, at their discretion will repair, or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to accept a return, rather than to repair the product, there a several steps that must be followed and are required.

5. A Return Authorization is required before any products can be returned. What is a 'return authorization’? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return is allowed by the manufacturer, a RA number is required, and must be written boldly on the outside of the package being returned. RA expires 10 days from date of issuance at which time returns are no longer accepted.

6. ANY products that are returned without a valid RA number indicated on the box will be refused. To acquire an RA number, contact Showerbuddy, LLC at (877) 769-2833.

7. The merchant or consumer will be responsible that the product is in its original box and/or on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or ripped, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects or damages claimed within the three day inspection period), will be charged to the initial purchaser and those charges will be collected by the manufacturer before a replacement unit will be shipped. Once the product is received in new condition, other than the claims against manufacturer defect(s) or damage(s), the manufacturer, at no cost to the merchant or consumer, will ship another unit to replace the one returned and received. 

Return Policy
1. The products distributed by Showerbuddy, LLC, are non-returnable, except in the case of a manufacturing defect, and will be considered for return or repair as the manufacturer deems necessary. (See line item number 4)

2. If the product shipped from the manufacturer, remains un-opened, and is refused on or before the day of delivery, the initial purchaser will be responsible for a 20% restocking and handling fee. The initial purchaser will be charged for the original outbound and inbound freight charges ($100.00 - $250.00 collectively and approximate).

3. The recipient of the product, will have thee (3) days from and including the day of delivery to inspect it for any defects or damages. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable three (3) day period, the product will be entirely non-returnable.

4. If there are any defects or damages, the manufacturer, at their discretion will repair, or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to accept a return, rather than to repair the product, there a several steps that must be followed and are required.

5. A Return Authorization is required before any products can be returned. What is a 'return authorization’? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return is allowed by the manufacturer, a RA number is required, and must be written boldly on the outside of the package being returned. RA expires 10 days from date of issuance at which time returns are no longer accepted.

6. ANY products that are returned without a valid RA number indicated on the box will be refused. To acquire an RA number, contact Showerbuddy, LLC at (877) 769-2833.

7. The merchant or consumer will be responsible that the product is in its original box and/or on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or ripped, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects or damages claimed within the three day inspection period), will be charged to the initial purchaser and those charges will be collected by the manufacturer before a replacement unit will be shipped. Once the product is received in new condition, other than the claims against manufacturer defect(s) or damage(s), the manufacturer, at no cost to the merchant or consumer, will ship another unit to replace the one returned and received. 

Customer Service

Customer service is a priority at Adaptive Star, LLC. We expect all dealers to maintain a high level of customer service on all sales and services at all times. Any complaints will be taken seriously and investigated fully. After a thorough discussion with all

Return Merchandise Policy

Permission for any return merchandise must be secured from our customer service department. You have 30 days from the invoice date to receive refunds. You must email the refund request to customerservice@adaptivestar.com (with “RETURN” in the subject line) or call 1-800-278-9626, at which time the Return Authorization Number (RA#) with return instructions will be provided for you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. A 20% restocking fee will apply to returns.

If you receive a product different than initially purchased, the item must be returned with the following: All original contents (product, manuals, instructions, etc) The original carton, including all internal packing

The original invoice or receipt

Upon receipt of a return authorization number by our customer service department, you should:

1. Return the item to the address given to you by our customer service

department.

2. Write the Return Authorization Number clearly on the outside of the box or package,

3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our customer service department.

 We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective product, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us. parties, if we at Adaptive Star, LLC feel that you as a dealer are not maintaining our level of customer service, we will terminate the dealership agreement. Adaptive Star, LLC does not accept returns or give refunds to retail customers. Any non-warranty issues must be handled directly between the dealer and their retail customer.

Warranty & Warranty Return Policy

All Adaptive Star, LLC products have warranties ranging from 1 year to 20 years, depending on the model. Exclusions to this warranty include:

- Parts that require replacement under normal use or normal wear and tear.

- Damage or malfunction caused by negligence or abuse.

- Foam grips, inner tubes, tires and brake pads are specifically excluded.

- Adaptive Star, LLC has taken all precautions to prevent rust. However we cannot control environmental issues, therefore rust is specifically excluded under warranty.

For detailed warranty information please refer to the specific owner’s manual for the stroller model in question, or visit our website at: www.adaptivestar.com

All warranty related items must be handled directly by Adaptive Star, LLC. Please refer all warranty related customer calls to Adaptive Star, LLC at 1-800-278-9626. Adaptive Star, LLC will, as its option and after inspection of the item, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first customer purchase. Adaptive Star, LLC does not accept returns or give direct refunds to retail customers on returned items. Any returns/refunds must be processed by the dealer.

Manufacturer’s Defects

If a product appears to have a manufacturing defect, contact our customer service department at 1-800-278-9626 for instructions. Do not return products to us without first contacting customer service for returned product instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.

Refused Shipments/Restock Fee

If any order from you is refused for any reason, we will bill you for all the freight charges plus a restocking fee.

Applicable restocking fee is 20%. Liability for any/all restocking fees will survive termination of this Dealer Agreement.

Damaged Shipments

Damaged shipments form handling must be claimed with the freight carrier. If any cartons are missing or damages, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing materials and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Please ask any questions you may have before the time of purchase because returns can be very costly.

In the event you want to make a return you must call to get an RGA#.

There will be a 20% restock fee depending upon how the product arrives. Your credit will be given after the product arrives back and is inspected.

The customer must always pay freight both ways. That will be your responsibility.

Please do not refuse any product.

If you choose to cancel an order, please call us for the proper RGA #.

There will be no returns made after 30 days of purchase.

Custom items will be non-returnable.

Item must be un-used to be returnable. All used, dirty, scratched items can not be returned. We must be able to re-sell the product.

In the event the item is damaged, you must call to notify us within 48 hours of delivery. You must also sign your truck bill as damaged. Otherwise we will not be able to ship you out a replacement at no charge.

We advertise a thirty day free trial and have paid return shipping whenthat occurs on rare instances. That return shipping cost would fall on your firm.
policies for shipping return warranty and returns. Non warranty returns are accepted with 45 days of invoice, with a 20% restocking fee(new or unused product).

a. All returns or exchanges must be pre-approved by SELLER.

b. Products must be returned by BUYER within THIRTY (30) days, unused, in their original packaging clearly

marked with the return authorization (RMA) number provided by SELLER.

c. Freight damaged product and/or incorrect product as a result of a SELLER error, may be returned and may not be subject to restocking or freight charges.

d. Return orders NOT received at SELLERS dock within 45 days of RMA Issuance will be cancelled and no credits will be provided.

e. A minimum 30% restocking fee will be applied on all returns not due to SELLER error.

f. For all reasons other than SELLER error, the BUYER is responsible for outbound and all return freight charges and logistics without exception.

g. Non-Returnable Product(s):

i. Custom/modified products, upholstered replacement parts and custom vinyl orders are not returnable under any circumstances.

ii. Clearance items and demonstration equipment purchases are not returnable.

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

TERMS AND CONDITIONS OF SALE


I. Liabilities
Golden Designs Inc. and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Golden Designs Inc. shall not be held liable for any damage and/or injury caused by customer misuse of product.


Golden Designs Inc. and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.


II. Cancellation and Return Policy
Buyer may cancel and return the goods to Seller, subject to the terms and conditions of this policy. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Orders must be cancelled within 24 hours of purchase and all returns must be processed within 30 days of delivery.


Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.


All returned goods must be in their original packaging. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


III. Shipping, Handling and Restocking Fees
All cancelled orders and/or returned goods shall be subject to the following: a) storage fees and costs associated with routing the goods; b) handling and restocking fee of 20% of the total purchase for each sauna; c) all shipping costs to and from the Seller, and; d) a return merchandise authorization (RMA) number provided by Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller

We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.

An item cannot be returned if:

  • it has been altered or mishandled
  • it has been installed or shows signs of installation

How to initiate a return

Please email customer service at support@mobilityparadise.com or call us  and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.

When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 15% restocking fee.

Small Packages

Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.

Large Packages

Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at support@mobilityparadise.com or call us

Credit or refund

After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.

Master 30-Day No Hassle Return Policy

If you are not satisfied with your Master portable table, chair, or accessory, you can return it within 30 days after original ship date from Master for a full refund.(excluding shipping charges on the original order, a total 20% of the purchase price will be applied for free shipping purchasing return). Standard stationary and electric tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Refurbished or used products are not refundable.

  • Customers will be responsible for all shipping charges.
  • All returns must provide proof of original purchase to obtain a Master RA-number (Return Authorization).  RA-number must be referenced on the shipping label when returning.
  • Products must be returned in original packaging, in like-new condition. Customers are responsible for the correct re-packing of products when returned to ensure damage does not occur during shipment.
  • For returns, international customers are responsible for all shipping charges as well as any applicable duties and taxes.

Change, Cancellation,& Rush Policy

You may change or cancel your order at any time before the order ships out; however, doing so will incur a change/cancellation fee of 20% on the subtotal of the original order. Master Home Product will only issue a Check for canceled orders. We do not accept any changes or cancellations on custom orders. For urgent orders, we can “rush” and reduce the production lead time in half for a fee of $45 per portable, $85 per production portable or stationary / lift, and $15 for accessories. 

Items shipped from Jacob's Ladder can be returned within 30 days of receipt of the order in most cases.

Our return policy allows you to send back your purchase within 30 days of the date you received delivery for an exchange or a refund of the purchase price, minus the shipping and handling and any return shipping fees. The Runner and Trainer must be returned on the original pallet and in new condition. If returned product is not in original packaging, new condition or on a pallet, a 20% restocking charge will be deducted from the remaining balance to be credited.

ISSUES WITH YOUR ORDER?

At LifeSpan, we’re family. We value you. We want to provide you with the best experience, from the moment you place an order until you receive your delivery and beyond. We understand damage during shipment is frustrating. We will do what we can to make it right.

If you receive a product that has been visibly damaged during shipment, please complete these steps:

1.Photo(s) of the damaged box and product

2.Photo of the shipping carrier label or the Bill Of Lading (if given a copy at delivery)

3.Photo of the parcel tracking number

Once we receive your email, our shipping team will review your case and reach out to you shortly.

  Inspect your product upon delivery. The consideration for return, as stated in line item number three, does NOT include any damages which may have occurred during shipment of the product. In fact, the moment the product leaves the premises of the manufacturer it immediately becomes the sole property of the purchaser. It is most important that upon delivery, the recipient thoroughly inspect the product to satisfy that it is being received in perfect condition, and without damage. If damage is found, it will be the complete responsibility of the recipient to identify (and to make known), this damage prior to signing the acceptance page for the delivering freight company. The manufacturer accepts NO responsibility for damaged freight. Claims must be dealt directly by the recipient, and with the freight carrier who is delivering the product!

 

     The product, known as ScootaTrailer, is non-returnable***, except in the case of a manufacturing defect, and will be considered for a return for exchange or repair as the manufacturer deems necessary. (See the next line item)

The recipient of the product, either merchant or consumer, will have ten (10) days, from and including the day of delivery, to inspect it for any manufacturing defects. If the product is delivered and there are no reports of defects in materials or workmanship by either merchant or consumer within the allowable ten (10) day period, the product will be entirely non-returnable. A return is only allowed so that an exchange can be made for the defective part. There will be NO return with regard to a refund, and no such refund is either expressed or implied, either written or verbal.

 

     If the manufacturer concludes that there is, in fact, a defect, the manufacturer, at its discretion, will repair or have repaired, or replace the product without cost to the merchant or the consumer. If the manufacturer chooses to call for a return rather than having it repaired, there are several steps that must be followed and are required.

 

     An invoice "bill of sale" and a document called "certificate of origin" is always mailed by 'priority mail' to the address that was provided to the manufacturer. It is never shipped inside the box or container with the product. This document is the ONLY legal tie to the product. A 'return goods authorization' number can be issued without the manufacturer having received these documents first. However, NO exchange will be issued until these original documents have been received by the manufacturer.

 

     What is a 'return goods authorization', or RGA number? It is simply a number given by the manufacturer designated for identification and verification of the product being returned. If a return for exchange is allowed by the manufacturer, an RGA will be required, and must be written boldly on the outside of the package being returned. ANY products that are returned without a valid RGA number indicated on the box will be refused. To acquire an RGA number contact ScootaTrailer, LLC at (336) 764-3323.

 

     The merchant or consumer will be responsible that the product is in it's original box and on the original pallet, undamaged and unused. If either party does not have the original box and pallet, or if the packaging is torn or impaired, it may not protect the content. When the product is received an inspection will be done to consider what damages may have occurred because of improper packaging. Any damages that occur to the product and deemed by the manufacturer as a fault of improper packaging, (this does not include the defects claimed within the ten day inspection period), will be charged to the purchaser and those charges will be collected by the manufacturer before a replacement unit will be issued. If new boxing is necessary, one may be purchased at the cost of the box and the pallet plus shipping. Once the product is received by the manufacturer in its new condition, other than the claims made against manufacturer defect(s), the manufacturer, will ship a replacement unit and mail a new 'certificate origin' to replace the one returned, at no cost to the merchant or consumer.

SHIPPING, DELIVERY AND RETURN POLICY


You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, We will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products. For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.

For any questions, concerns, or disputes, you agree to contact us.

If you are unhappy with anything you have purchased on our Website, you may do the following:
To return an item purchase thru the Website, one have to first contact Customer Support in order to get a RA number (Return Autorisation). Once the item returned, a refund will be issued.

If you are not satisfied with your EZ Lite Cruiser and/or the Foldable and Portable Lift, we offer up to a 60 Day Money Back Guarantee!

To qualify for a return please note the following:

  • Items must be returned (shipped) within the time frame allowed, from when you receive it.
  • Items must be clean, and put back in its original packaging.

Option A - Use It Indoors Only.  This Option Lets You Try It Out For Size & See How It Drives.  You Would Have to Return it Within 7 Days of Receiving It and We Will Cover the Return Shipping Cost & Waive the Restocking Fee.  With Option A, There Is No Financial Risk To Try It! Just Return It In the Condition We Sent it to You. Risk Free Option ONLY Available for United States Customers.

Option B - Use It Indoors AND Outdoors.  If You Need to Take It Outdoors to See How it Performs, And You Return it Within 14 Days of Receiving It, We Cover the Return Shipping Cost, But You Pay a 10% Restocking Fee.  With Option B, Your Risk Is $250 on Average. What You Pay in Restocking Depends on the Model & Configuration. Risk Free Option ONLY Available for United States Customers.

Option C - Use It Indoors AND Outdoors.  If You Need to Take It Outdoors to See How it Performs, And You Return it Within 60 Days of Receiving It, You Cover the Return Shipping Cost & Pay a 10% Restocking Fee.  With Option C, Your Risk Is $450 on Average. What You Pay in Restocking & Shipping Depends on the Model, Configuration & Your Location.

With Our RISK FREE Trial Offer (Option A) There's ABSOLUTELY NO REASON For you Not to Try It.

You do not need to select your return option when ordering.  Every customer that meets the eligibility requirements for each option will have those options available, up until the time period for the particular option has ended.  i.e.  If you are past your Risk Free Trial (Offer A), you can still return it in the 14 days (Option B) or 60 days (Option C) return periods. 

If Your Order has shipped, and you wish to cancel it/return it after it has shipped out but prior to receiving the order, you will be charged the 10% restocking fee to cover the cost of the already shipped goods, the return shipping costs, and the labor involved in preparing and receiving the returned merchandise (handling).  Any Shipping Fees Paid are Non-Refundable after it has left our warehouse.  The refund will be processed after the item is returned to our warehouse and inspected.  There are absolutely no exceptions to this.

If the EZ Lite Cruiser is returned damaged, unsanitary or missing any components, including packaging materials, toolkit, user manual, etc., those items needing to be replaced will be deducted from your refund.   

Every EZ Lite Cruiser is put through a very thorough quality control and assurance exam to make sure it is working properly, before leaving our warehouse.

If you received any product that is damaged (or missing) it must be reported within 48 hours.  If it is not reported in that time, it is the users responsibility.  If you claim there is a defect in your product, it must also be reported within the first 48 hours.  We will also require photo or video proof of the defect.  After 48 Hours, it is impossible to determine whether the defect was in production, or damaged was caused by the user, therefore, after the product is in use, any breaks are deemed to be caused by the user during use, unless they are internal component failures. 

If you report a defect, and it is verified, with photo or video proof, and through interaction with one of our service technicians, that in fact there is a manufacturers defect in a component, we will send replacement parts to fix it at no cost, and no shipping cost, so long as the shipping location is the same as where the device was shipped to.  Labor fees incurred are not covered by the warranty and will not be covered. 

If you choose return the EZ Lite Cruiser and claim a defect, do note that each machine will be thoroughly inspected for the defect, with detailed photos and notes, and if it is determined that the defect was in fact actually damage caused by the user, the cost of repair will be deducted from your refund, and the 10% restocking fee will not be waived.  

Replacement parts can only be returned if they have not been used and are in their original packaging.  A restocking fee will not be assessed on returns of replacement parts, as long as they are still in the original packaging and have never been used.

Accessories can only be returned if they have not been used and are in their original packaging.  A restocking fee will not be assessed on returns of accessories, as long as they are still in the original packaging and have never been used.

Returns typically take about 1-2 weeks to process, from the date the device was delivered back to us.  Each returned EZ Lite Cruiser undergoes a rigorous inspection, testing phase, deep cleaning and certification process.  Under exigent circumstances, the returns process can take slightly longer.  After the return process is completed, the refund will be processed back to the original credit card used to make the purchase.  

Motive as with all the lines- no return policy unless damaged severely and that they would be refusing the unit upon delivery
30-Day Return Policy accepted, excludes final sale items.

RETURNS FOR SERVICE OR REPAIR

An RMA (Return Merchandize Authorization) must be obtained prior to shipping any items back to HiPEQ. Please clearly mark the RMA number on the outside of the packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Product must be returned in original carton or in packaging of equal or greater quality. Preferred method of shipment is Freight, UPS or FedEx. Please see Conditions for Warranty and Return policies

Keen® Healthcare Product Return Policy and Guidelines 

Our passion is to provide the highest quality, most innovative, care solutions at the lowest possible price, with the best customer service.  Our return policy is consistent in maintaining those same high standards. Keen® Healthcare manufactured product lines:  (Liberty, Journey, FreeLander, Quest, Navigator, Voyager, Natural)  are eligible for full refund returns following the guidelines below.  ALL Non-Keen® Healthcare manufactured items, distributed, non-stocked, “drop shipped” from our vendors, may not be returnable. Each are subject to each vendors specific return policies and restocking fees.   ALL customized, used, discontinued, and special ordered items are non-returnable. (this includes Keen® Healthcare manufactured product lines).

Product Return Guidelines:

  1.   All items must have been purchased from Keen® Healthcare website or direct to be eligible. 

  2.   Product must be in new, resalable, in unmarked condition and in original and preferably unopened packaging.

  3.   A Return Material Authorization number (RMA)  must be issued and clearly written on outside package RETURN LABEL. To obtain an RMA number, please contact us:  1-866-330-5336 Monday through Friday 8:00 am – 5:00 pm PST.

  4.   To ensure prompt return processing, please attach either: the original packing list, sales order, and/or invoice.

  5.   Refunds will be for merchandise value only.

  6.   No returns can be accepted for special orders, custom products,  used products, or  toileting products, items not in original packaging.

  7.   All returns are subject to inspection upon arrival to Keen® warehouse.

  8.   All approved returnable items arriving within (30) days from delivery date – receive full credit.   After (30) days minus a 20% minimum restocking charge, after (60) days- all items are non-returnable.

  9.   Please allow 3-4 weeks to process your return and receive credit refund.  Credits exclude shipping, handling and restocking fee charges.

  10.   Customer pays for all return fees and responsible for returning merchandise to Keen. 

  11.  Please address returns to: Keen Healthcare  Attn: RETURNS  9510 SE Main Street Portland, OR 97222  (include RMA#)

  Damaged Good/Short Shipments: 

  •   Keen’s error?  Please contact us within (10) days of receiving item to rectify. FULL CREDIT if items is returned within thirty (30) days delivery date.  Keen will provide a return shipping tag.  

  •   Shipping Damage?  Contact us immediately within 24 hours of receiving damaged items for us to rectify and credit the situation. Please take photos of shipping package and damages.  We will replace goods to you immediately upon compliance.

RETURN & EXCHANGE POLICY

ORIGINAL RECEIPT :

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.

RETURN & EXCHANGE PERIOD :

14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

15% Re-stocking fee will apply to all new returned items.

Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.

NONRETURNABLE ITEMS :

Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,

Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders

RETURNS IN STORE :

Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:


- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card

TO RETURN YOUR ONLINE PURCHASE BY MAIL:

Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.

Send your return to:

For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.

REFUND METHODS:

Refunds will be credited to the original credit card or PayPal account. Returns tracking

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

At eProdigy, we want you to love our bikes as much as we do, so if you’re not satisfied with your purchase within 7 days from the date of receiving, please let us know. We will offer a refund or credit with an original sales receipt. Returned bikes must still be in new or unused condition. eProdigy Bike reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bike was purchased. 

Customer must pay return shipping or schedule a time to drop off the bike at our office. 18% restocking fee is applied to all returns. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used, ridden, or damaged while in the possession of the customer, the product cannot be exchanged or returned for future credit, unless authorized by eProdigy at a lower value than the purchase price.

Processing fees can apply to refunds. 

electric trike tricycle 90 Day Test Ride anywhere bikes

Hassle Free Returns means this: 

  • Streamlined return process, no questions asked ( We know things change) 
  • No restocking fee's ( We are just glad you tried the bike) 
  • 10,000 Physical drop off locations through out the U.S.
  • We process refund immediately ( So you get your money, and you don't have to wait) 

We are committed to nothing short of excellence before, during, and even after you receive your merchandise from us. We realize that even though we provide only the best in biking industry, you may occasionally find it necessary to return or exchange an item. We understand that sometimes things change.

DAMAGED AND DEFECTIVE ITEMS:

PLEASE NOTE that this page covers only items that the customer wants to return of his own will. If an item arrives damaged or with a manufacturer defect or other error to which we are at fault, rest assured that we will do everything in our power to repair or replace it at no cost to you, even if it’s an item that is generally non-returnable.

CONDITIONS FOR RETURN


Most items that we sell may be returned within 90 days of delivery for a full refund, minus shipping. We do not charge restocking fees, provided you follow the instructions listed below.

All returns must meet the following conditions:

  • The item must be clean (no cracks, scratches, dirty or marked tires, etc.)
  • The item must be mostly unused ( Less than 75 miles traveled) Feel free to try the bike. 
  • In addition, we also cannot accept:
    • Any item that has been modified 
    • Special orders

    CHARGES AND FEES

    Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees.

    SHIPPING FEES

    We only charge for the return shipping cost. If you received the item from a promotional " Free Shipping" We will not charge for the outbound shipping. Only the return shipping. 

    Again, thank you for trying the bike. We wish it would have worked but we understand things change. 

    Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it cost UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.

    RESTOCKING FEES

    No Restocking Fees charged. 
    Return Process: 
    1. Request return via return request page: anywherebikes.returnscenter.com
    2. Wait to receive a confirmation and instructions via email.
    3. Wait for return shipping. 
    4. Once received you will be issued full refund.

    EXCHANGES

    To exchange an item, you must:
    1. Request return to return the first item (see above).
    2. Place a new order for the exchange.
    If you’d like to get the second item quicker, you may place the order as soon as you return request is sent. 

    REFUNDS

    If you would prefer a refund, it will be issued as soon as we receive the bike. 

    RETURN AND EXCHANGE POLICY FAQ

    Frequently asked questions about returns, refunds, and exchanges.

    HOW DO I RETURN?

    • Visit https://anywherebikes.returnscenter.com/ 
    • Enter your order number and email address to start
    • Once your request is approved, you will get a confirmation email with shipping guidelines

    WHAT ITEMS ARE RETURNABLE? 

    • All Items , that are not modified or special order

    WHAT ITEMS ARE NON-REFUNDABLE? 

     The following items cannot be returned:

    • Gift cards
    • Discounted items (if applicable)

    THE ITEM I RECEIVED IS DAMAGED!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    WHAT ARE THE REFUND OPTIONS?

    The following refund options are supported:

    • Refund to the original payment method
    • Refund to store credit (if applicable)

    HOW DO I SHIP BACK THE ITEMS?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    HOW SOON WILL I GET MY REFUND?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed right away.

    MY QUESTION IS NOT ADDRESSED...

    If you have any queries regarding return or refund, reach out to us.

    Purchaser has 2 weeks from receiving the scooter in original package, in unused condition. Restocking fee may apply.

    You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

    You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

    We will repair or replace components if needed after evaluation.

    BestEbicycle will honor 30 days if you choose to return merchandise Customer is responsible for returning merchandise at their own expense. Refunds will be for 100% of the entire purchase price including the original shipping costs. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.


    Preparing your product for Authorized R.M.A. return shipment:


    1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.
    2. Include a copy of your invoice.
    3. Include a copy of the RMA notice you have received from us via our support
    department help desk.
    4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

    Freight collect and COD packages will not be accepted.

    Contact Support at support@mobilityparadise.com to obtain an RMA number.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Refunds will only be issued to the original credit card that you use when placing your order

    We provide FREE shippping on all Bikes!
    *VAT/Import Tax may apply for some counties and regions at your checkout.
    We stand by the quality of our products and do not accept returns on used or opened items
    Satisfaction Guarantee
    Your Satisfaction is our first priority. We will accept a full refund request within 7 days from receipt of products with no reason needed. Shipping cost shall be borne by customer. And please be noted that there shall be no damage made to the bikes/accessories, and refund will be issued once the item is received and inspected. 
    Cancelled bike orders, items that are refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return. Proof of unopened items will need to be verified with photos and submitted to us. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected.
    We accept returns on accessories if the item is unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected. 
    3rd Party or Self-Shipping: 3rd party or self-shipping of any Go-Ebike motorbike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.
    Batteries: Batteries are FINAL sale. We do not accept returns or exchanges on all batteries. No exceptions!

    *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

     

    WE OFFER A 1-YEAR WARRANTY.

    V&D Electric Bikes wants you to be 100% satisfied with the products you purchase. All bike sales are final unless the bike is functionally defective. If so, you may return it to V&D Electric Bikes within three (3) business days of receiving the product for replacement or repair. The product must be returned undamaged (cosmetic) and in the original packaging. Parts that are still under warranty will be repaired or replaced.

    Upon receipt of the returned product, V&D Electric Bikes shall inspect the returned Product to confirm that it is damaged and in the original packaging. If V&D Electric Bikes decide the bike has a functional defect, V&D Electric Bikes shall credit purchaser for the purchase price. Purchaser shall be responsible for all shipping costs. If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, then V&D Electric Bikes shall not issue any credit (refund) to Purchaser.



    Returns are subject to a 20% restocking fee + usage proration determined at the time of bike returned to our warehouse.

    Return Policy

    You can return your purchased item within thirty (30) days from the date you receive your purchase. In order to process a return, you must email us or call us and comply with the following terms and conditions for a refund: The original packaging MUST be used – no substitutions – (hang onto your box!). Elby will arrange transport via a common carrier. You will be responsible for all shipping costs; the shipping costs will be deducted from the credit amount given. Once our Elby team receives the goods, we will perform a 30-point check and confirm receipt of return is in good working condition. Elby Bike must not be altered in any way or the return cannot be accepted. We will not issue a credit until Elby is in possession of the returned item. Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Refunds will be credited to your original method of payment.

    Free Returns 30-Day At Home Trial

    At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.    

    If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.   

    Return Policy

    To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.                                                                    

    How to return

    Contact our Customer Service Department at support@mobilityparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in  2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

    Returns:
    Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

    Damaged / Defective Items:
    Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

    Lost or Stolen Items: (Signature Service)
    Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

    Incorrect Product Specifications and/or Pictures:
    Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

    Guarantee:
    Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

    Purchased but not shipped (Cancelation):

    Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

    Ebike has been delivered (Unused):

    • Within 14 days of receipt of your order, you may return the unused product(s).
    • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
    • Customers are responsible for return shipping costs.
    • And you will be charged up to 15% restocking fee. (this is withheld from refund)

    Used products:

    • We do not offer returns in all products.

    The customer must email us for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

    If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

    500 S Etiwanda Ave, Ontario, CA 91761

    Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

    Late or missing refunds.

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

    Shipping Damage Claims

    We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

    *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

    Qualisports return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@qualisports.us

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@qualisports.us and send your item to: 820 S ROCKEFELLER AVE,UNIT E ONTARIO,CA 91761 .

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Ebike orders:

    • No returns after 14 days of receiving the Bike.

    • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

    • Box must be sealed and unopened.

    • Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)

    Used items:

    • No returns, except in EXTREME cases of breakage/malfunction

    • Please email us with TRACKING NUMBER after you send your return by emailing info@qualisports.us 

    1.No returns after 14 days of receiving.

    2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.

    3.If it is not the resonable return, Customer pays $150 shipping fee (this is with held from refund).

    4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  (this is withheld from refund)

    5.But when you ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service

    6.A replacement of entire ebike could be happened within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial

    7.In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.

    8.All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 

     

      To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  and the shipping fee $150 (this is withheld from refund)

       

      How to return

        Contact our Customer Service to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.

        All returns must be repacked back into the original packaging when you send it back to us.

        Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.

        Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

        Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

        Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. 

        1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
        2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
        3. Ship-back charge:

               a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

               b. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. 

        4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
        5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
        6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.
        Returns:
        Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

        Damaged / Defective Items:
        Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

        Lost or Stolen Items: (Signature Service)
        Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

        Incorrect Product Specifications and/or Pictures:
        Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

        Guarantee:
        Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

        There is $25.00 charge fee for all the returned checks.

        Any damage caused during shipping will be submitted a claim to the shipping
        company. No replacement bike will be shipped until the legitimacy is confirmed.

        If major damages occur during shipping, please contact the shipper (UPS,
        FedEx, trucking company) so they can inspect the items before shipping
        them back to MBI Sport Inc. After receiving the damaged bikes or parts, the
        replacements will be shipped. Please note: Additional fee may be charged for
        shipping fees or replacement parts.

        Returns/Exchange Policy

        If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


        Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


        Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


        DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
        DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

        Returns/Exchange Policy

        If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


        Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


        Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


        DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
        DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

        Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.

        Bath Lifts & Walk-In-Bathtubs

        Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.

        Cancellations:
        If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).

        Electric Scooters

        Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

        Replacement Parts and Warehouse Items:
        No returns are accepted on these items. No exceptions.

        Lift Chairs

        To return a lift chair, give us a call. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:

        • Returns must be shipped within 10 days of delivery in the original packaging.
        • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
        • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
        • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee.
        • Stock chairs canceled prior to shipment subject to $50 cancellation fee.
        • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
        • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.

        All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.

        Replacement Parts and Warehouse Items:
        No returns are accepted on these items. No exceptions.

        Curved Stair Lifts

        Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.

        Straight Stair Lifts

        Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.

        AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:

        1. All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
        2. All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
        3. Return shipping is the obligation of the customer.

        Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.

        Refused Shipment Policy:
        If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

        Wheelchair Lifts and Scooter Lifts for Vehicles

        If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.

        Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.

        Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.

        Refunds:
        Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

        Cancellations:
        If the lift has not shipped, you can cancel for a fee of $50.00.

        Vertical Platform Lifts

        Vertical platform lifts are custom made for each order and are non returnable. No exceptions.

        Cancellations:
        If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).

        Pool Lifts

        Pool lifts are non returnable unless in original, unopened packaging. You will be charged a 15% restocking fee plus freight both ways.

        Cancellations:
        If the lift has not shipped, you can cancel for a fee of $50.00

        Want to return your GOPOWERBIKE electric bike or accessory?

        Let us know what is wrong with your order and one of our specialists will contact you. We will do our best to help solve and problems you may be experiencing. if you are still not Happy we got you. 

        Please contact us at support@mobilityparadise.com

        • GOPOWERBIKE give you 30 days from the time you received the Bike.
        • Would be great if you can put it back in its original box.
        • Accessory/replacement part orders: Able to return up to 30 days after purchase

        Before a return is sent, the customer should contact GoPowerbike at support@mobilityparadise.com so we can be aware of what will show up in front of our door.

         

        GOTRAX 30 DAY RETURN POLICY

        Returning Products Within 30 Days of Purchase

        Any new and unused product purchased on the Website can be returned within 30 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Products returned can be charged a restocking fee of up to 30% of the purchase price. Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GOTRAX directly.

        Returning Products for Warranty Claims

        Your GOTRAX product (purchased on the Website or through an authorized retailer) has a limited 90 day Warranty covering parts due to manufacturer defect. If a defect arises during the Warranty Period, GOTRAX will, at its option (a) repair the affected product at no charge using new parts or parts that are equivalent to new in performance and reliability, (b) exchange the affected product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability

        International Disclaimer

        The GOTRAX product is produced for sale in the United States. The GOTRAX Warranty for customers who intend to use it outside of the United States is not applicable. GOTRAX products produced for and sold in international channels are warranted as applicable in such foreign countries. Contact us for more details regarding GOTRAX products that require service, were purchased in the United States, and are now outside the United States. On these products, which require service, consumers are responsible for all costs including shipping, taxes, duties of replacement parts and local power adaptors at the owner’s expense.

        Holiday Return Policy

        For orders made between 11/26/2020-12/18/2020 there is a holiday return period. The 30 day return period begins from 1/1/2021 as well as the 90 day warranty.

        Shipping

        GOTRAX can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.

        Shipping costs

        All shipping costs for returns and exchanges within the first 30 days after purchase are paid for by the customer. Customers requesting exchanges under the warranty program are responsible for the return shipping cost. If you purchase multiple items Gotrax will try to ship together, however, due to weight and dimension limitations some multiple orders will be shipped the same day but in separate packaging.

        We are unable to accept any additional payment for expedited shipping. Please see our Delivery Times Below.

        Delivery time

        If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be back ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. GOTRAX does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.

        Tracking your package

        Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

        Shipping restrictions

        GOTRAX.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

        P.O. boxes

        GOTRAX cannot ship to a U.S. Postal Service post office box. Please provide an actual street address.

        APO/FPO addresses

        GOTRAX cannot ship to APO/FPO addresses.

        Commercial Mailboxes

        GOTRAX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

        Undeliverable packages

        When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for a refund to your credit card account.

        These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

        The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

        Incorrect address

        If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes before submitting your order.

        Refused by recipient

        If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

        Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

        There will be a 15% restocking fee deducted from your return.

        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

        To complete your return, we require a receipt or proof of purchase.
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
        Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        The Hippocampe wheelchair and its accessories can be returned within 2 weeks of their delivery date. The shipping costs associated with the return of the Hippocampe and its accessories are the responsibility of the buyer. The buyer is entitled to a refund of the full price paid minus a 15% restocking fee. Vipamat reserves the right to increase the restocking fee based on the condition of the returned Hippocampe and its accessories.

        All returns require a Return Materials Authorization (RMA) to be obtained by contacting Us. Missing or damaged goods may result in additional charges.

        All returns will accrue an inbound processing fee dependent on shipping method used.

        All new return will accrue a $25 fee for a new box and packaging.

        IndeeLift can arrange return shipments under the Flat Rate Shipping fee of $150

        It is the dealer’s responsibility to cover the full shipping cost of returned goods unless otherwise specified by IndeeLift.

        Credits will be issued within 90 days of IndeeLift’s retrieval of returned items.

        Returns & Exchanges

        Please keep your original packaging for 30 days in case you choose to change your mind.
        Any returns within 30 days of purchase for whatever reason, shipping costs outbound and inbound will be paid by the customer. For all returning merchandise, you must have RMA (Return Merchandise Authorization) authorized by us.

        Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
        The product being returned must have all the original packaging and be in new and resellable condition.

        All massage chairs can be returned or exchanged within 30 days.
        The 30-day time frame for acceptance of returning merchandise starts from the delivery date of the product. No return of merchandise after this 30 day time window.
        In case of shipping damage from our company to the delivery address of the customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
        For all items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

         

        To prepare returns:

        Get your RMA number:

        Send us an email, stating that you have read our return policy to us.
        You can also call us to expedite this process. Returning merchandise must have a copy of your invoice, and RMA written on the box of returning merchandise.

        Choose the shipping company of your choice for return or call us to get a designated shipping company. We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

        Call us back with the tracking number of the returning merchandise.
        Product/merchandise must be insured for the possibility of damage/getting lost.

         

        Easy Returns

        Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.

        Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
        Tape box securely and mark with appropriate shipping address.

        We can provide shipping documents (BOL), labels, and instructions. Customers will be responsible for both, the original delivery and the return shipping charges. Please follow the instructions to have your item returned back to us for a refund.

        Uscooters provides a one year parts only limited product warranty and one year or 1500 miles on the battery, whichever comes first. Uscooters has all parts in stock for all warranty and non-warranty related items. Warranty parts are on a parts exchanged basis only, buyer is responsible for all shipping costs. Repair services are available through our network of dealers in the United States and Canada or by shipping the scooter back to Uscooters. The buyer must pay all shipping costs when returning scooter back to the office for repairs. Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. A replacement part shall be covered for the time remaining in the original product’s warranty. 

        We only accept returns of Uscooters within 10 days of receipt of scooter. The scooter must be in brand new condition and never used. The scooter must also be in original packaging with all boxes and parts. There will be a deduction of a 10% restocking fee and the buyer is responsible for all Fedex charges to and from our warehouse if a scooter is returned for a refund.

        If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

        Uscooters goal is to create a product that can deliver 100% customer satisfaction in both the product and customer service.

        Custom orders such as; steps, ladders, ramps are NON-Returnable, as each custom order has been specifically made to meet specific measurements & requirements. Therefore it can not be resold.

        Wheelchair orders can be returned within 7 days of receipt, in their original packaging & in unused condition. A restocking fee of 30% of the cost, providing the product is in unused condition & in same packaging undamaged. The restocking fee can be reduced if a different chair is being ordered than the one originally purchased.

        The client is responsible for returning the item(s) via insured shipment to VIP Solutions,LLC.
        Credit issued will not reflect original shipping & insurance charges. We reserve the right to not accept a return & may require a restocking fee or repair fee if the item is damaged or used. 
        While our polices are firm for obvious reasons, we will do everything we can to work with you & make sure your experience with us a positive one.
        Please notify VIP Solutions,LLC by phone or email before the return.

        Right of withdrawal / Right to return

        The customer has the right to withdraw from the contract with the supplier until dispatch.

        Once the product has left the company premises, there is neither a right of withdrawal nor does the customer have the possibility to return the product.

        If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

        We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

        Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

         

        Return process (return application is only accepted by email, not by phone)

        1. Submit you return requestby mail. The email needs to include the order information, the reason for the return and the picture of the bike.
        2. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
        3. After getting authorizationfrom the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
        4. Your refund will be returned withinthree working daysafter our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

        If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

        Non-returnable items include:

        All the accessories

        Special orders

        Used products (except for extreme breakage/malfunction)

        We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

        What is the refund/exchange policy?

        Showroom pick up: We offer a full refund or exchange for unopened purchases, or items that are brand new and unused (within 7 days of purchase).   

        Online: We offer a full refund for items that have not been shipped out.   For items that have already been shipped out, we will offer a refund within 7 days of purchase after item has been returned and received at our warehouse.  Please note there will be a 15% restocking fee.  Buyer is responsible for costs associated with shipping the item back.

        Unfortunately, we cannot offer refunds or exchanges on the following:

        1. Items that have customized add-ons to the product that require installation at the customer’s request, before delivery;
        2. Items that have personal modifications to the product by the customer after delivery.
        3. Items that have been used 
        4. Parts that are installed in scooters or used on scooters that were not originally purchased from Urban Machina

        Returns/Exchange Policy

        If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


        Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


        Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


        DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
        DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

        Returns/Exchange Policy

        If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


        Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


        Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


        DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
        DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

        REFUNDS

        Razor will process returns and refunds only for items that were purchased directly from Razor within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

        Refund Process

        Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Razor unless the return is a result of our error.

        Return Guidelines

        You may return any new, unused items ordered from Razor in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

        Instructions

        1. Securely pack the item(s) in the original packaging.
        2. Please include the original packing slip and a note explaining the reason for your return.
        3. Returns must be postmarked within 30 days of original receipt.
        4. Clearly label the package for return using the following address:
        5. RAZOR RETURNS 3996 S Riverside Ave, Colton CA 92324

        Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage. Razor.com recommends choosing a shipment method that allows you to track your package.

        We We normally don't take returns unless item is massively damaged due to shipping - note that shipping/return shipping is super expensive as we are in Canada don't take returns unless item is massively damaged due to shipping - note that shipping/return shipping is super expensive as we are in Canada
        If, for any reason, you are not completely satisfied with your Earthlite portable table, chair, or accessory, you may return it within thirty (30) days for a full refund (excluding shipping charges on the original order). Customized or upgraded portable tables, chairs, and accessories are non-refundable. Standard stationary and lift tables, may be returned within thirty (30) days for a refund on the subtotal (excluding shipping and handling charges on the original order) less a 20% restocking fee. Customized or upgraded stationary and lift tables are non-refundable. All returns must provide proof of original purchase to obtain an Earthlite Return Material Authorization (RMA), as well as be in like-new condition and in the original packaging. We do not accept returns on any type of custom orders. Customers will be responsible for all shipping charges. Refunds After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase. It may take 5-10 business days for a refund to show up on your credit card statement. Please reach out to our customer support team for further assistance.

        We offer a 30-day return policy on all Infinity Massage Chairs, which goes into effect from the date of shipment. All items for return should be in their original condition and packaging. Infinity customers are responsible for return freight shipping, as well as a 15% restocking fee. If you cancel after the product has been shipped, you will be charged the cost of the outbound and returned shipping costs. If you cancel before the product is shipped you will be charged a 3% transaction fee.

        Once we have received and inspected your returned product, Infinity will issue a credit for your total purchase amount, minus both the return shipping and restocking fees. The customer will be responsible for any damages noted upon return, and could incur additional costs.

        We offer a 30-day return policy on all Infinity Massage Chairs, which goes into effect from the date of shipment. All items for return should be in their original condition and packaging. Infinity customers are responsible for return freight shipping, as well as a 15% restocking fee. If you cancel after the product has been shipped, you will be charged the cost of the outbound and returned shipping costs. If you cancel before the product is shipped you will be charged a 3% transaction fee.

        Once we have received and inspected your returned product, Infinity will issue a credit for your total purchase amount, minus both the return shipping and restocking fees. The customer will be responsible for any damages noted upon return, and could incur additional costs.

        We offer a 30-day return policy on all Infinity Massage Chairs, which goes into effect from the date of shipment. All items for return should be in their original condition and packaging. Infinity customers are responsible for return freight shipping, as well as a 15% restocking fee. If you cancel after the product has been shipped, you will be charged the cost of the outbound and returned shipping costs. If you cancel before the product is shipped you will be charged a 3% transaction fee.

        Once we have received and inspected your returned product, Infinity will issue a credit for your total purchase amount, minus both the return shipping and restocking fees. The customer will be responsible for any damages noted upon return, and could incur additional costs.

        RETURN PROCEDURE

        • All return request must be submitted in writing and sent to support@mobilityparadise.com
        • If your return is approved you will receive an email from us with return instructions.
        • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
        • We recommend taking a picture of the package and/or the item before shipping.
        • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
        • Please provide us the tracking number.
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

        QUESTIONS? EMAIL US: SUPPORT@MOBILITYPARADISE.COM

        CANCELLATIONS

        You can cancel your order free of charge if the order has not been physically shipped and if the reason is due to unavailability of the product. But if your reason of cancellation is due to sudden change of mind or personal reasons, then you will be charged the 5% cancellation fee. We must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

        If your order has been shipped, the standard return procedure applies.

        Refunds will only be issued to the original credit card that you use when placing your order.

        PRE-ORDERS

        We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

        If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

        If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

        If you don't want an alternative product, you can cancel your order without any cancellation fee.

        If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

        If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

        Thanks for your understanding.

        QUESTIONS? EMAIL SUPPORT@MOBILITYPARADISE.COM

        DAMAGED MERCHANDISE

        In the event of damage to your product in shipping, please contact support@mobilityparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

        EMAIL: SUPPORT@MOBILITYPARADISE.COM

        DEFECTIVE MERCHANDISE

        Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

        EMAIL SUPPORT@MOBILITYPARADISE.COM

        PLEASE READ!

        It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

        In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

        If we received the item damaged you may file a claim with your shipping company.

        If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

        Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

        Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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