Frequently Asked Questions
How fast do you ship out?
Usually within 1-2 business days. However, if an order is a pre-order or custom order, the lead time will be noted on the product page.
How can I contact you?
We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 674-3815. We are also available via live chat or email firstname.lastname@example.org.
When will I receive tracking for my order?
As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment.
How long will my order take to arrive?
Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.
If something is out of stock can I back order or special order it?
Yes! Please contact us by phone to place your order. (800) 674-3815 Mon-Fri 8am-8pm EST.
Can I place my order over the phone?
Yes! We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 674-3815 or via email or live chat.
Do you accept insurance?
No, we do not accept insurance but you have three options for financing: Paypal, Klarna and Shop Pay Installments.
Do you offer free shipping?
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom?
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
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Aesthetics is excellent! Good looking machine. Runs like a scalded dog! I am very happy with my machine.
Added used office chair in place of bicycle seat
I am very happy with the wheelchair. Reasonable price. Fast shipping.
It’s perfect. We’ve only had it for 2 weeks but so far it’s perfect
Scooter is powerful and looks great! Very satisfied.
I ordered the bike for my brother he does not have internet. Talked to him today he loves it.
He has traveled around quite a bit with it. He said it is very comfortable and easy to ride, great fun bike.
It is working great for me hope there’s a place I can order spare parts
Been part of an all volunteer rescue squad, this device is amazing! Volunteers are not many so most of our squad are older. We have many calls that involve heavier patients. Calling for lifting help has reduced greatly!
I'm lovin my Peacedove electric bike!
I love my El
All that I expected. Need paperwork on extended warenty.
We haven't had a
Patient has adjusted to operating the treatment chair and really likes the heater/vibration during treatment
I've had for a couple weeks, just opened the box, seems like a real quality unit. I'm charging now because a hurricane is bearing down on us. Kind of hope power goes off for a day or 2 so I can try it out (not really).