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Frequently Asked Questions

Usually within 1-2 business days. However, if an order is a pre-order or custom order, the lead time will be noted on the product page.

We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 674-3815. We are also available via live chat or email support@mobilityparadise.com.

As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment.

Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.

We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.

Yes! Please contact us by phone to place your order. (800) 674-3815 Mon-Fri 8am-8pm EST. 

Yes! We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 674-3815 or via email or live chat.

No, we do not accept insurance, but you have options for financing through Bread Pay.

Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.