General
We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 674-3815. We are also available via live chat or email support@mobilityparadise.com.
As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment.
Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.
We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.
Yes! Please contact us by phone to place your order. (800) 674-3815 Mon-Fri 8am-8pm EST.
Yes! We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 674-3815 or via email or live chat.
No, we do not accept insurance, but you have options for financing through Bread Pay.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Returns must be initiated within 30 days of purchase and items must be unused, in their original packaging. A valid proof of purchase is required. Once we receive and inspect the returned item, we will process your refund to the original payment method, minus any applicable fees. Please allow 3-7 business days for the refund to appear. Note that original shipping charges are non-refundable, and if your order was shipped with free shipping, those costs will be deducted from your refund. Additional charges may apply based on the supplier’s return policy.
On average, it takes 1-2 weeks
"We provide a range of convenient payment options to accommodate your needs, such as Check, Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, and financing options through Shop Pay and Bread Pay. Get in touch with us if your desired payment option is not mentioned above. "
We have financing options through Shop Pay and Bread Pay
At this time, we're unable to accept insurance as a form of payment.
Given that our suppliers require accredited service centers to handle repairs so that warranty does not get voided, you will need to have the product shipped when it needs servicing.
No, it is a landing page and sales funnel builder exclusively for Shopify stores.
No, it is a landing page and sales funnel builder exclusively for Shopify stores.
Mobility Scooters
The average mileage (or range) and weight capacity of a mobility scooter can vary based on the model and type, but here are some general figures: Typically, these scooters have a range of about 10 to 15 miles on a single charge and will usually support between 250 to 300 pounds.
These typically weigh between 100 to 150 pounds, but there are lightweight/compact models weighing between 35 to 70 pounds (including the battery).
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Sealed Lead-Acid (SLA) Batteries SLA batteries are the most common type used in mobility scooters and electric wheelchairs. They are reliable, affordable, and widely available.
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Lithium-Ion Batteries: Description: Lithium-ion batteries are lighter than SLA batteries, offering longer range and faster charging times. They are becoming more popular in mobility devices, especially in newer models.
Mobility scooters and electric wheelchairs are generally allowed on aircraft, but the key factor is the type of battery they use. Sealed lead-acid (SLA) and gel batteries are usually permitted without issue, while lithium-ion batteries are allowed with specific restrictions based on their watt-hour rating. Always inform the airline in advance to ensure your device complies with their regulations and prepare for any necessary battery handling or storage procedures.
TSA-approved mobility scooters are those that meet specific guidelines for safe air travel, particularly concerning the type of batteries they use. Mobility scooters equipped with sealed lead-acid (SLA), gel, or lithium-ion batteries are generally approved by the TSA, provided the batteries meet certain requirements. Lithium-ion batteries must typically have a watt-hour rating of less than 300 Wh to be approved, and some airlines may require additional approval or specific handling for batteries between 100 Wh and 300 Wh. Always check with your airline and the TSA to ensure your mobility scooter is compliant before flying.
FAA-approved mobility scooters are those that meet the Federal Aviation Administration's (FAA) regulations for air travel, specifically concerning the type and safety of their batteries. Mobility scooters with sealed lead-acid (SLA), gel, or lithium-ion batteries are typically FAA-approved, but lithium-ion batteries must have a watt-hour rating of less than 300 Wh to be compliant. Additionally, some airlines may have specific requirements or approval processes for devices with batteries between 100 Wh and 300 Wh. Always check with your airline and review FAA guidelines to ensure your mobility scooter is allowed on the flight.
Yes. We have options that are specifically catered for bringing and using in places outside of your home. These options are easily foldable and are typically lighter than the avergae mobility scooter.
Mobility scooters come in several types:
Travel/Portable/Foldable Scooters - Lightweight and easy to transport, these can be folded or disassembled, ideal for short trips.
Three-Wheel Scooters - Offer better maneuverability with a tighter turning radius, perfect for indoor use.
Four-Wheel Scooters - Provide more stability on uneven terrain, suitable for outdoor use.
Heavy-Duty Scooters - Built for higher weight capacities and rougher surfaces, ideal for outdoor environments.
A mobility scooter is specifically designed for individuals with mobility challenges, offering stability, comfort, and support for those who need assistance getting around. It typically includes features like a comfortable seat, armrests, and controls tailored for ease of use. Regular scooters, on the other hand, are generally meant for recreational use or short-distance transportation and lack the specialized design for supporting physical needs. Mobility scooters prioritize accessibility and safety, while regular scooters focus on speed and convenience.
While they are both meant to help give more mobility to the user, a mobility scooter and wheelchair differ in design and functionality, so no, they are not the same.
Enclosed mobility scooters tend to be more expensive than regular mobility scooters, due to their features. They typically cost around $5,000 - $8,000.
Wheelchairs
Electric wheelchairs typically offer a range of 8 to 15 miles on a single charge and can support between 250 to 300 pounds. Heavy-duty models can go up to 20 miles and handle 400 to 500 pounds. These ranges and capacities can vary, so it's best to choose a model that fits your specific needs.
Wheelchairs commonly come in widths ranging from 16 to 20 inches for the seat size, which fits most users. However, there are narrower options starting at 14 inches for smaller users and wider options up to 30 inches for bariatric models. It's important to choose a width that provides comfort and support for the user.
Yes, there are a number of options for both manual and electric wheelchair that are easy to fold.
Yes, wheelchairs that are FAA-approved are allowed on aircraft. These wheelchairs meet the necessary safety guidelines, particularly regarding battery type and size.
A wheelchair is designed for individuals who need to self-propel and often has larger rear wheels with hand rims that allow the user to move independently. It offers more comfort and is suitable for long-term use, often equipped with features like adjustable footrests and armrests. A transport chair, on the other hand, is lighter and has smaller wheels, which means it must be pushed by a caregiver. It's designed for short trips or temporary use, making it ideal for situations where a caregiver assists with mobility, such as hospital visits or short outings.
"A wheelchair is designed for individuals who need to self-propel and often has larger rear wheels with hand rims that allow the user to move independently. It offers more comfort and is suitable for long-term use, often equipped with features like adjustable footrests and armrests.
A transport chair, on the other hand, is lighter and has smaller wheels, which means it must be pushed by a caregiver. It's designed for short trips or temporary use, making it ideal for situations where a caregiver assists with mobility, such as hospital visits or short outings."
Patient Lifts
The average warranty for patient lifts at Mobility Paradise ranges from 2 to 3 years, with frames typically covered for 3 to 5 years, electronics for 1 to 2 years, and batteries for 6 months to 1 year. It is important to note that warranties may vary from product and supplier, so it is best to make sure with our customer service team.
Yes, we do have videos in the product pages of our website, but not all patient lifts will have videos. Our patient lifts also have instruction manuals in the product page, but in case there aren't any for a specific product, you may obtain one upon request.
You can find the options for slings for patient lifts in the product pages section on Mobility Paradise's website or in the product manuals. Slings are available in various sizes, typically ranging from Small to Extra Large. Each size is designed to accommodate different patient needs, so be sure to check the product details for compatibility with your specific patient lift model.
Transfer Chairs
A transfer chair is a lightweight, portable mobility device used to help individuals with limited mobility move from one location to another, such as from a bed to a wheelchair or from a wheelchair to a vehicle.
A shower transfer chair is designed to help individuals with limited mobility safely move in and out of the shower. It typically features a seat that can slide or swivel, allowing the user to sit down outside the shower and then be gently moved into the shower area. Some models include a section that bridges over the bathtub edge or shower threshold, enabling the chair to be transferred smoothly into the bathing area. This reduces the need for lifting or stepping over obstacles, making the process safer and more comfortable for both the user and the caregiver.
A transfer chair is designed to assist individuals with limited mobility in safely moving from one location to another, such as from a bed to a wheelchair, or from a wheelchair to a shower. It helps reduce the physical strain on both the user and the caregiver during transfers, ensuring a smoother and more secure transition. Transfer chairs are commonly used in healthcare settings and at home to improve mobility and independence for those who have difficulty moving on their own.
Ramps
Yes, ramps are beneficial for the elderly as they provide a safer and more accessible way to navigate steps and elevated areas. They reduce the risk of falls, making it easier for seniors to enter and exit their homes or move around in public spaces. Ramps are especially useful for those using mobility aids like walkers, wheelchairs, or scooters, as they offer a gradual incline instead of stairs, minimizing strain and improving overall mobility.